Dewalt Anmeldelser 

Dewalt a fait une action Rock & charge cet hiver. J'ai acheté deux batteries, une tronconneuse sur perche et forcement pas le chargeur vu qu'il etait gratuit et envoyé. Premier report de livraison pour avril. Second a present pour juillet. Ils se moquent des gens. Mes batteries sont en train de mourrir et mon outil a raté sa première saison. Pire, j'ai du en acheter un autre pour faire le boulot. Dernier achat de cette marque. Service en dessous de tout.

Dont buy the T-stack tool box with the wheels and piull up handle as the handle has a thin plastic bracket which snaps and you can no longer pull it along, very poor design and dewalt wont do anything to help...and its under a year old.

Bought a new 5ah Powerstack battery with a supposed warranty of three years yet when I came to try to claim against the warranty after the battery packed in after less than two years the customer service department were useless. They lied and weaselled their way out of honouring the warranty.

Édit : Contact avec dewalt qui m'informe que je dois envoyer carte d'identité, rib, facture originale et code-barre découpé car ils font des contrôles sur les dossiers suspects. En quoi mon dossier est-il suspect, personne ne peut me le dire. Bref. À fuir•
Très mécontente ! Achat d'une tondeuse et d'un coupe bordure, pour près de 1000 euros. Je participe à l'offre pour avoir une batterie offerte et ma participation est refusée ! Pourquoi ? Mystère,aucun retour. Facture bien entourée des items demandés, code barre découpé de façon visible, taille totale des fichiers inférieure à 3 Mo. Bref, la tondeuse a servi donc je ne peux pas la retourner malheureusement, mais je vais rendre le coupe bordure encore emballé dans l'attente de la batterie et me faire rembourser. D'autres le disaient déjà, ça doit être une pratique habituelle.

I got a whole lot of DEWALT gear, at least 10 items,and I highly recommend and love em all! But 1 thing I advise from the bottom of my heart is DON'T buy the 1st fix guns!!!!!!
Absolutely rubbish, miss fire and jam all the time, I'm astonished they are on the shelfs, DO NOT BUY THE 1ST FIX NAILGUNS!!

I reached out to DeWalt RE a faulty DC709 combi drill and they asked for the certificate - when I logged in to get it, it all fell apart - my account had been 'parked', or 'deactivated' as they put it, and for no good reason.

I proved that it was in there, and that it now wasn't, and they took the issue to their IT Department to investigate "if there is a dormant or orphaned account with my details" (this is 29 Nov 2024) and I jumped through every hoop they asked of me.

Now it's four months later and they've just taken to ignoring my emails and requests for support - they literally just don't respond, despite me emailing in November, 5th and 30th December, 10th Jan, 17th March and again today.

For shame to the big company who is more than willing to just outright ignore the little guy.

Useless online chat customer service. Contacted them with what you would have thought to be a relatively straightforward product enquiry, does their new DCD800 drill come in any kits with batteries and or an impact driver. The agent named 'Ace' (yes really) who had a weak grasp on the English language couldn't answer this, uhm'd and ah'd via chat, tried to contact someone else, then said they'd get someone to contact me and never did. DeWalt make good products but seriously need to do something about their online customer service.

Bad bad experience bought some drills less then a year old went for repair came back 10 times worse now I’m out of pocket and work dewalt have given me nothing but false promises and still not sorted been going on over a month asked about it the repairs team was so rude and unprofessional very very rude please don’t buy off these petty scammers

I bought a dust extractor without the battery. So far, so good. I asked ... "Please can you state what is the maximun run time battery for the DEWALT DCV501LN 18V dust extractor?" ... This was so I could purchase a battery.
I received a reply stating the 5.0Ah battery (which is the standard). I re-worded my question to ask what about the larger batteries they sell. 8 days later and no reply.
Well I'm another customer who will switch to Ryobi (their Truspilot score is 4.5 & Dewalt is 1.3)

I have waited over a week for my drill to be picked up for repair, nobody replies to emails, customer service people promise to get back but don’t I am now left with a situation where I need the drill for work, so will have to try to use it. Also it was supposed to have been picked up yesterday 27/02/25 but nobody came.

I purchased a DeWalt XR 18v Multitool some time ago. After 13 months of very light use, it failed. DeWalt Customer "Service"(?) refused to honour the 3 years guarantee, stating that I had not registered for the extended warranty. OK, I have (expensively) learned.... More recently, I purchased a DeWalt XR 18V chainsaw. I claim that I registered it for the 3 year extended warranty. It has recently completely failed and AGAIN DeWalt refuse to honour the warranty. Dreadful Customer "Service", poor quality and poor reliability product(s) in my experience and opinion. NEVER buy DeWalt.

Bonjour,
Je suis artisan maçon et j'ai du matose dewalt depuis 1ans, une catastrophe, j'ai déjà tué une meuleuse et un perfo... Et ma scie circulaire fait des étincelles, donc va bientôt rendre l'âme, le sav mets 1 mois pour changer les pièces (quand vous avez pensez à garder la facture, car s'enregistrer sur le site ne sers à rien).
Pourtant je prends grave soin de mes outils en mettant un petit coup de soufflette au compresseur dès que j'ai travaillé dans la poussière.
Bref je suis dégouté, j'achèterais plus jamais cette marque et je suis pas le seul artisan à trouver que c'est de la m#rde.
Mr Chevalier Alexis.
Yéti maçonnerie.

Bought a faulty product from Amazon.

Amazon said I had to contact Dewalt directly as it was supplied by Dewalt.

Dewalt said it had not been made in the UK, so although all packaging was in English and said Dewalt all over it, they were not prepared to help in any way!

With customer service at this level, I only have one recommendation - whatever you do, NEVER buy a Dewalt product. You will get rubbish quality and zero customer support.

Very very bad! ☹️

I bought a hammer drill with two 5amp batteries from Screwfix as they had an offer on.
I got told by the sales guy at Screwfix to register the drill to extend the warranty to 3 years.
So i attempted that but in Dewalts website where it needed to be registered it was only showing the drill with two 4amp batteries, it did not have the latest offer on.
So i didn't want to miss out on the warranty and did the model with the two 4amp batteries and since the warranty does not cover batteries i thought it would be ok
Several months down the line and Dewalt removed the drill from warranty, now i have contacted their live chat and been in contact through email for MONTHS and i keep getting told they are escalating the issue and it will get sorted
This should have been an easy fix but after near 3 months they still haven't sorted it.
I have been in contact with them almost once every week

I feel sorry for anyone who has a slightly more complicated issue than this
Lucky for me the Dewalt products I own have been pretty good but their customer service and IT staff absolutely suck

*EDIT* update 16.04.2025
Just had an update after months telling me the products dont exist even though i have provided them with photographic evidence of the products in the past and they were previously registered on their own site

How can a company be so disgracefully incompetent

My angle grinder broke after 7 months. Spoke to the customer service who sent a courrier to collect it. That's where the fun started...

I was then accused of lying and they believed that it had a Date of manufacture of 2020. Which even if it did, I bought in 2024 so what difference does that make?

They then told me it'll be either £30 to send the broken item back unfixed or £80 to fix it (they're only worth £129 new).

So basically. In my case it didn't matter because I don't want it back, they can stick it up their crack for all I care. But if you have a faulty tool and you'd just like them to correct a minor fault beware that they will probably either decline to fix it and change you for sending it back or quote you a silly amount to fix it.

They make the 3 year warranty hard to register for on purpose it seems but on this showing, it's not worth the paper it's written on so just don't waste your time.

Obsolete bs. Don't waste your time with dewalt warranty. They will ask you take the item to their repair center and there are only a few of them in the entire country.

Bought a battery operated lawnmower in March last year, I received a letter from dewalt suggesting a recall to update the control panel, but the lawnmower also stopped working. It was only used for 60 minutes.
I then Took the lawnmower to my nearest approved Dewalt service center in the next county.
I then waited 2 weeks and made several calls, with no joy, a month later a delivery truck turned up at my address returning the lawnmower. Fortunately I was home to take delivery, unfortunately the lawnmower was untouched, no recall notice adaptions and definitely not fixed. Many, many phone calls later I finally thought progress had been made, I received a call to confirm collection, I received by post a bar coded sticker. Today I sit looking at the lawnmower sat on a pallet awaiting collection! At least 8 phone calls later and several emails and still no response!
The worry now is that the 12month warranty will expire before a get some sort of positive response.
My understanding is that the “Dewalt approved service centres” are not prepared to repair any Dewalt products unless there is a guarantee they will be paid by Dewalt.
And clearly Dewalt are not very good at paying there contractors.

Purchased a twin pack of 18V XR Brushless Impact Driver and Hammer Drill and registered them for the extended warranty shortly after. Just after 12 months I tried to use the spare battery pack (which I had never used before since buying) only to find it was faulty and would not charge. I reported this to DeWalt to claim for a replacement under my warranty but was told the battery was excluded and they would not offer any replacement (despite the battery never in fact working since purchase). Thoroughly disappointing.

I bought a DCS391 Cordless Circular Saw (Bare Unit) from Screwfix. I tried today to register it in "My Toolbox" on the DeWalt site and to start the 3 Year Warranty. Try as I may, the site kept telling me that my Model No. was incorrect. I eventually rang DeWalt and was told that when I type my Model No., I then have to hit the "space" key and wait. I did this and after about half a minute, a dropdown menu appeared with about ten models of the DCS391, each with a different code suffixed e.g. "DCS391NJ-XE" but I had no information on which model I had bought - nothing on the Screwfix invoice either. The woman on the phone had said to pick any, so I picked a random one and it didn't work. I then looked again at my Serial No. and decided to try a numerical "O" instead of a "0" (zero)...and it worked!

My tool is now registered but it took the best part of an hour to do it.

DeWalt's website is the slowest I've had the misfortune to experience in a long time. It puts me in mind of the Argos website of old. It's like pulling teeth - I'm lucky enough to be on broadband but this site moves like it's on dial-up.

I like my DeWalt tools but the website is something else! :0(