Debitsuccess Anmeldelser 

I was charged a $10 'late' fee even though there was money in the account, and it wasn't late. They have also done this without my approval. They refuse to take any accountability and have directed me to speak to the Gym (FF) about rectifying this. The worst service and customer experience.

Charging late fees when no attempt was made to debit account. This has happened 3 times now. Never join anywhere that uses this company again. They have 1 star for a reason.

Thief ,this company is really bad , i will be a shame to work for them, the way they operate their business is criminal

Worst company I have EVER dealt with and have only been with them ONE MONTH!!! , shut my account down and will never do service with them ever again, the bank warned me they have so mush trouble with them and to shut my account down as the problems will continue, now i see why, have done exactly that, they have mucked me around soooooooo much, are very rude and dont care. Ripped me off and stoley money and the Won't give it back. Be very careful. Stay away from this company bad bad news

Absolute con artists at best, trying to steal money from my son!!
Had this confirmed by staff at YMCA that debit success try and claim monies not owed !!
Rude and disrespectful staff who will not listen to reason and nothing is there fault.

This company was in New Zealand over 30 years ago. They have a bad reputation in New Zealand. When people try to stop their payments and left the gym, the company actually kept them taking money out of their accounts and now they're over here. In some cases it took months for people to actually stop this company taking money out of their accounts unless they changed their accounts

Just do not have anything to do with any company that uses Debit Success. I signed up to a Gym, and the first I herd that DS was involved it was too late.
Appalling company, you cant contact them!

Absolutely terrible business! This business is used to take gym membership fees from my account. I set up a payment date but started receiving late payment messages I would call them to discuss but they would just demand money saying evidence of banking payment I made and emailed to them wouldn't be looked at for around 5 days. I am bombarded every single week with late fees that are wrong. They are making money by using their debit services from my local gym to rip off people. This business has caused me so much time and stress.

Just had this happen to me via Jetts NZ. Normallly two payments a week, this week they only took one. Send me overdue notices with penalties.
My bank said it was not an issue on the banks end and the account had funds in it.
Just a big waste of my time.
Have emailed Jetts and hopefully they will sort it to save me dealing with these bottom feeders.

Awful customer service experience. Can't believe how rude they were.

Horrible company to deal with... DO NOT USE THIS COMPANY! total rip off. Had money come out from account the first 2 weeks then all of a sudden no money going out from my account. Then I get a call to say the payment was dishonored which was total bulshit then stung with penalty fee. Called them to check details again and start the payments back up and still receiving text messages for dishonored payments. This company is a joke..

I postponed my payments for my grandsons karate over the holidays they informed me it will be $5 a week I was fine with that.. Next thing I'm informed that payment didnt go through so called them ASAP and I was still charged 14.95 for dishonour fees!! Bloody ripoff i wish companies wouldn't use them

What a terrible company with no tech and terrible excuse for customer service and will do anything to take your money and more money. Fitness First, why are you using this terrible service. They are fraudsters.
My credit card details were stolen so my CC company stopped the card so no further transactions can be made.
My payments
For fitness first failed but was not informed until 4 days later and when I called them they said its policy that they automatically slap a fee but they don’t tell you or try to resolve the issue, they just apply a fee. What a bunch of cowboys and no idea how they are still operating as a business. Stay away from them please!! You will lose out

*** warning*** do not use debitsuccess

My gym contract finished, and I was told the DD payments would automatically cease.

They did not.

I spoke to debit success who hand balled me to the gym who hand balled me back to debit success, continuously.

The gym then said it was upto ME to cancel with debit success and I was to give them a months notice.

I paid the 48.00 and told the gym they need to be more clear to their clients and I told debit success they need to stop harassing people.

Worst company to deal with. They love to charge fees for missed payments and boy do they add up. I cancelled my gym membership and they were still charging me a month later. Ended up owing them almost $100 after I had left the gym. I won't join another gym or organisation that use them in future.

I was sent a notice to update my bank details and their portal takes to a pay now screen that requests your internet banking USER ID AND PASSWORD! How is that even legal. Thought it was a scam, spoke to a “manager” who was rude and abrupt

Unauthorised money taken from account.
Will not directly answer my questions in relation to taking money from cancelled account.
No responsibility or acknowledgement taken either.
Not even explanation.
Yes I did get the money back, though no need to be like this.
Hopefully never get the pleasure of having to deal with them again.

If your gym uses DebitSuccess ...RUN!!!!

Absolute terrible thieves that use deceptive conduct to rip of unsuspecting gym members with illegal and false failed direct debit fees. Even if you have funds in your account, DebitSuccess will tell you that the direct debit on your card failed, even if it didn't. That allows Debitsuccess to maliciously charge you $10 on a weekly membership fee if around $15! ABSOLUTE THIEVES!

DebitSuccess does this to everyone and they use this scam as a huge profit centre as they cannot make enough money with the fees they are paid by your gym for their crap service.

This is a deliberate and malicious scam perpetrated on so many gym members who often are not even aware that their card is being debited illegally.

A failed card debit has ZERO cost to DebitSuccess. The $10 so called late fee is in effect a PENALTY fee, which is deemed illegal in Australia.

Here is what the ACCC has to say about these fees;
"In other words, although banks describe various payments as “fees”, for example cheque or direct debit dishonour fees or late payment fees, this does not demonstrate that they are not, in fact, penalties. If such fees are, in fact, penalties at law, they are unenforceable by the banks against their customers."

"Most troublingly, penalty fees can create a debt spiral from which there can be no escape. A
direct debit dishonour leads to a dishonour fee, which places an account further into debit."

DebitSuccess is scamming countless thousands of gym members without their knowledge and raking in huge profits illegally.

Time for a Class Action against DebitSuccess to get back the millions that have been scammed out of bank accounts.

DebitSuccess hang your head in shame! You are criminals!

I will rate direct debit 0.5star as I'm one of the gym member from five star fitness 2years ago until now have a chance to say it. I personally DON'T recommend this online charge transaction at all because that time I was away for vacation in another country and before going to holiday was calling the number through direct debit and telling them not to charge my card but they still charge it when I was oversea when checking my bank balance. Back then coming back to QLD and first thing was calling them straight away and the staff just want to push away the problem to the gym that I was in member with. Then the gym was asking me "are you clear with the problem?" I knew it but just can't calm down myself just so angry why I've been pushing away like playing football. Anyway please be consider when explaining to the customer clear and don't let them so disappointed to your action that have shown to be confused and blame another shops awarkdly for refund.

They a pack of money hungry scums who charge mega for missed payments they Don"t have empathy or sympathy especially there No Refund policy needs to be taken off when people have struggled to pay off Rainbows End tickets. Recently last year 2021 i struggled to pay off 2x Rainbows End tickets for myself partner to take our 8 grandchildren to Rainbows End as a family get away as our Country went into full lock down it was frustrating for myself and family i contacted Rainbows End to seek a refund on the grounds of Covid lock down my I my partner grandchildren decided we were not going to be travelling ever to Auckland and rather stay in the lower North island also my partner lpst his job so due to medical conditions the refund will help as we I thru debit success and done time payments i was not entitled to a refund all Rainbows End could only offer a extra 30days after the expiring Rainbows End tickets Date which is not fair. Sad that i my family miss out x2 No Refund and Empathy Sympathy from Debt Success or Rainbows End also with Omicron there still no empathy or sympathy. So i reccomend Debt Success is a unsuccessful company to work with👎👎👎100%