Debitsuccess Anmeldelser 

Direct debit comes out of my bank when I have the funds available, it is then refunded and I am charged a late fee every time! I emailed and ask for them to stop direct debits and I will pay manually. They agreed yet direct debits are still being taken from my account… they also told me my account was up to date but apparently it is overdue! DO NOT DEAL WITH THIS COMPANY!!

Criminals & fitness first is right up there

⭐️ 1 star

I had a very disappointing experience with Debit Success customer service. I contacted them because I needed assistance with an issue, but unfortunately, I didn’t feel that my concerns were addressed or that I was given much help.

I found the interaction quite unpleasant, as I felt the representative was rude and dismissive. Towards the end of the call, the representative said “bye, bye, bye” and ended the call.

Based on my experience, I was very disappointed with the level of customer service I received.

If Evil was a company!

Missed one payment and somehow ended up with $100+ in additional fees. No transparency around how the debt accumulates. And the closed the ticked when I asked them about it. Avoid them at all costs!!

Worst company ever! They scam you out of your money, if you have signed up watch your account carefully, they will take random amounts of money from you, then give it back and say it was dishonored and then charge dishonor fee every 3rd day until it's becomes an obscene amount without telling you. Then when you confront them and ask whats going on they treat you like your an idiot. If at all possible DO NOT deal with Debit Success they are scamers!

Terrible company. The customer service officer was so rude. Wanted all my personal information yet I'm trying to close the gym account on behalf of my disabled daughter. (My information is irrelevant). Had poor English as well. Horrible service.

Criminal!

Report the company for their fraudulent activity!

Check your accounts you’ll be surprised.

My 1 year gym membership/contract with empower/true women’s fitness finished - but they kept trying to charge me, I canceled my card so they couldn’t take any money. (Gym didn’t help clear it up)

Racked up over a grand worth of fees that I had no idea about as my contract finished and I paid it all off. They only contacted me about 8 months later once the bill was huge. They kept trying to make me pay, but gave up as they have no legal grounds!! Scam. If you ignore them or tell them you'll take it to court they go away. And cancel your card!!!!!
This is sad to others that may not know their rights and will pay the money to stop being harassed.

Disgusting service. Avoid!! They say they attempt to take payments, then claim the payment has failed and charge you double. There is also absolutely no consistency with what day they attempt to take the payment, it seems to change whenever they please.

They keep blaming my bank, but I have confirmed directly with the bank that the money is always sitting there and there has been no attempted transaction from Debit Success

If you're considering using them, I would seriously think twice. The whole experience has been incredibly frustrating and the lack of accountability is shocking.

Debit Success are thieves. They will hit you with unexpected charges, then whack default fees on top if your account can't cover it. Avoid any business that requires you to deal with these sharks.

Trice I signed up for a subscription with Debit success involved for payment, at World Gym, Bundaberg Aquatic center and Green Leaves Bundaberg. Each time I was charged an extra fee (between $15-$20 per week) pretending there was no funds in my account when there actually was.

An evil company, taking more money in fees than necessary. E.g. $15.00 for failed gym instalment

My wife and I are members at Taren Point Anytime fitness and enjoy the gym itself, however our experience with the billing provider Debit Success has been a nightmare.

An unauthorised third membership was charged to our account weekly for over 7 weeks without our knowledge. When we raised this, Debit Success confirmed in writing they could not identify where the charge was coming from — yet the charges continued anyway.

Despite 10+ contacts by phone and email over 46 days, the issue was never formally resolved. We were ultimately forced to cancel our debit card through Westpac to stop the charges, which then caused our own legitimate memberships to fall into arrears and incur late fees we should never have been charged.

We have since raised a formal chargeback with Westpac and lodged a complaint with NSW Fair Trading.

The gym itself is fine — but if you join, check your bank statements every single week and make sure you are only being charged for the memberships you signed up for. The billing system carries real financial risk and the customer support to resolve issues is severely lacking.

I find it frustrating that some weeks childcare fees are not taken out as expected, then the following week the amount is doubled. I always make sure there is enough money in the account for one week’s fees, so it feels unfair to then be charged a $19.95 dishonour fee when the payment fails because two weeks have been taken at once. It comes across as a bit of a money grab when the payment schedule changes like that without notice.

This is the real prove of company stealing Australians, they are not here to fix an issue, they are here to make money of regular aussies

Absolutely horrendous customer service.

Avoid at all costs. Outsourcing your billing to them will ruin your brand's reputation. Their customer service is incredibly unprofessional—staff are incompetent, rude, and will literally hang up the phone. On top of that, they hit your customers with exorbitant late fees (which you don't see a cent of), making YOU look bad. Don't risk your customer retention over their terrible staff. Find another provider.

Glorified debt collectors

According to AI - your the one behind doing direct debits for Les Mills members.

If AI is correct. I'm giving you a one star review for refusing to take payments on a public holiday (E.g Easter Friday, Christmas and expect members to hold on their money until the next working day (which can be 3-4 days). Banks process their transactions on public holidays. Why cant you do something of automation on public holidays - I'm sure a computer won't complain.

Absolutely no customer service. Hounding me by text and email for payment a MONTH before anything was due. Disgusting