Debitsuccess Anmeldelser 

Worst company in existence. They do not give a shit about circumstances or anything. I signed up 4 weeks ago. They keep taking $10 but not the $17 getting me into a bit of debt. Do not go with them they are the worst company in new zealanr

Debit Success are scammers. They do everything they can to charge you a $10 late fee even where it’s not justified or you are not late in paying. There’s one guy (he sounds Indian and I have lots of trouble understanding his strong accent) on their phone service who is rude and refuses to help you make a payment over the phone or give information on whether your direct debit payment has gone through, so that they can charge you the $10 late fee.
On Friday I had manually made my weekly gym payment through debit success by 12.30pm (after the same guy refused to help me with information on whether it was paid on two phone calls) but they still issued me with a $10 late fee as they had tried to take it from my account at 11am. They are just the lowest of the low and no legitimate companies who value their reputation should use their services.

Terrible company why would any business use them charging late payment fees when there is money in my account

similar to everyone else. I have had multiple instances where I was charged a late fee when there was money in my account on several occassions.
When you get in touch with them and let them know of the bad experience you have had as well as everyone else, they seem to fix the issue pretty quick FYI.

Predatory fees for missed payments, which half the time dont appear to even actually have been attempted at charging in the first place.

Debit sucess are seeking payments from my autistic son and threatening debit collection. On behalf of a gym that has confirmed there is no debit. Every time this is resolved 2 days later it starts again. Disgusting company.

They should have their trading license ca.celled a d put in Jail. The only problem is that the ACCC DOESN'T HAVE ANY BALLS.

Literally being scammed for more money terrible experience i wouldn’t recommend. EVEN WITH PROOF THEY WILL DO ANYTHING TO MAKE YOU PAY MORE WITH EVERY EXCUSE! If i could give 0 stars i would!

Was lied to by the employees, one who said it wasn't within their power to take off the excessive late payment fee (even though it's been done before). The second person I spoke to said that they could but refused to this time because of principle? The ACC needs to take action on these scum.

Absolutely disgusting. I have been charged so many fees they have claimed are due to insufficient funds? This has not been proven to be the case as I have all bank statements and have never been asked to pay another charge because it went through first time??? Disgusting

Charges u and stealing your money for no reason. Just canceled my membership at fitness first because of that ‘scamming’ 3rd party. I recommend you to stay away from any facility or business charging u thru this dodgy company.

BE WARNED! My friend and I were told by what we now know to be a hired marketer (not a gym rep/worker) , who we thought signed us up with the Human Mechanics gym in Bendigo, that we could cancel our gym membership at anytime, no questions asked, for a $100 fee and promised a bunch of services to be included with our membership. When the services we were promised were not delivered, despite out multiple attempts, we contacted the gym to cancel and were told to read the fine print on our contract with Debit Success , where we are locked in for 3 years .... and the gym does not have to deliver/ we have no contract with them! We are having a nightmare trying to cancel so we can join a gym which offers the services we need and were promised.

I recently changed over my software to another company as I noticed that the fees for DS seemed to be getting higher and higher, and DS are asking me to pay $120,000.00 in exit fees. I'm in the process of seeking legal advice.
I do not and never will recommend this company.

scam artists...
billing on incorrect days, doing all they can to get late fee payment or dishonor fees, unreliable service provider and non-existent customer service... when questioned on why they would delay the direct debit until the moment the account had insufficient funds they insisted on refunding me and ran away with their tail between their legs... Why NZ gyms still use these guys is beyond comprehension.

a staggeringly, shocking bad company.

my gym used this payment company when i lived in australia. they charged me an "insufficient funds" fee multiple times even though my account had MORE than enough money in it on every occasion. in the end i cancelled my membership and went with another gym.

if your gym uses debit success, quit it immediately.

and if you are a gym owner thinking of using this company, just know that their service is so bad and unethical your members WILL cancel their memberships in response, despite being otherwise completely satisfied by your gym.

think very hard about whether that's something you want.

This company doesn’t even deserve a 1-star rating. Debitsuccess continued charging my credit card after my son’s 10-week After School GO program at Michael Wenden Aquatic Leisure Centre had ended, despite me selecting the option to stop payments once the program was finished. Not only were they taking unauthorised payments, but they were also slapping me with $14 late fees on top of it! How can I be “late” on payments for a program that no longer exists?
I contacted them multiple times, and every time, I was given the runaround. First, they claimed they couldn’t find the email approving my refund, then when they finally admitted it existed, they told me to wait 10 working days. Surprise, surprise—10 working days passed, and still no refund. When I called back, their rep denied ever speaking to me before, despite me recognising his voice! When confronted, he suddenly “remembered” but then tried to say I spoke to someone else. Unbelievably unprofessional.
Their customer service is a joke, their processes are shady, and they have no accountability. If you ever sign up for anything that uses Debitsuccess, triple-check your contract and watch your bank account like a hawk because they will take your money whether you owe them or not. Avoid them at all costs!
Local government councils should not be utilising Debitsuccess to manage members’ accounts, as their unethical billing practices and poor customer service create unnecessary financial stress for customers.

TerrifyingAbsolutely terrifying! These people are extremely unhelpful. Spoke to a man named Callum. I couldn’t hear him. He refused to speak louder. He just kept on speaking in a very low volume. I could hear the background noise clearly. He was doing it on purpose. It took me 15 minutes ro get his name. I had to ask letter by letter the volume was so low. He was doing all this intentionally. Very eerie and it feels like you’re talking to a scammer.
They are taking money out of my account after my gym term has been cancelled. Scary men. Called the gym and they agreed with me. Owner of the gym will be speaking to you tomorrow. I’m blasting this all over th internet.

Absolute criminal organization that will not try debiting your account. But automatically send a debit failure text and tell you to pay $10. We are piling evidence up against this criminals

My partner suffered stomach cancer and also shoulder surgery so cancelled her membership. Despite several visits and phone calls we are being chased by their credit team for ongoing subscriptions. They have lost the medical forms that were handed to them in person and are now requesting them again for the 3rd time. Go somewhere else

scam. late fees charged and no reasoning when you show receipts. gross