I had a wonderful experience with Sruthi, the optician at David Clulow (Kingston John Lewis Branch). She was calm, composed, and extremely patient throughout the whole process. I really appreciated... Vis mer
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The service at the Tunbridge Wells store is excellent and would highly recommend it to others. I no longer live in the UK but whenever I visit I book an eye test because the customer service is always... Vis mer
Great service. Appointment was on time and both eye test and after consultation excellent. Thanks to Nadea for helping me choose new frames . Highly recommend David Clulow within John Lewis at Oxford... Vis mer
Very professional and thorough eye exam. Only thing I think they could do to better prepare clients for the true cost of the glasses is be more transparent and display the cost of lenses, coatings etc... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Kontaktopplysninger
Storbritannia
- www.davidclulow.com
4,3
Enestående
609 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fantastic and attentive service.
Fantastic and attentive service.
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra David Clulow Opticians UK
Dear Kathryn, Thank you so much for your kind words! We're delighted to hear that you found our service fantastic and attentive. We look forward to serving you again in the future!
Kind Regards
Customer Service Team
Amazing service and staff
Amazing service and staff
Was not happy with my glassses selection and the offered me an exchange
Not seen many opticians do that
Bit on the expensive side generally but what do you expect it’s Canary Wharf lol
Definitely be me regular spot
Well done you guys
25. februar 2026
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Svar fra David Clulow Opticians UK
Dear Nr Ghoorun, Thank you so much for your wonderful review! We're really glad to hear that our team was able to help when you weren’t fully happy with your glasses and that the exchange made the experience better for you. We always want our customers to feel confident and comfortable with their choice, so it’s great to know that came across.
We truly appreciate your understanding as well – Canary Wharf does come with its quirks! Most importantly, we're delighted to hear you'll be making us your regular spot. Your support means a lot to the whole team.
Thanks again for the kind words, and we look forward to seeing you again soon!
Kind Regards
Customer Care Team
Great care was taken over my complex…
Great care was taken over my complex eye test to ensure that the prescription was absolutely right. Lots of help choosing the frames, which were a tad expensive but not more than I expected. Really pleased with them so far
24. februar 2026
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Svar fra David Clulow Opticians UK
Thank you for your lovely review! We're so pleased to hear that you felt well looked after during your eye test. Taking the time to ensure prescriptions are absolutely right—especially in more complex cases—is very important to us, so it's great to know that care came across.
We're also glad our team could help you find frames you’re happy with. It’s wonderful to hear you’re really pleased with them so far.
Thank you again for your kind feedback, and we look forward to seeing you again in the future!
Kind Regards
Customer Service Team
Very attentive and knowledgeable staff
Very attentive and knowledgeable staff, helped to make my first eye test in a while a walk in the park
24. februar 2026
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Svar fra David Clulow Opticians UK
Dear Lorcan Jeffreys,
Thank you for your great review! We're really pleased to hear that our team’s attentiveness and knowledge helped make your first eye test in a while feel easy and comfortable.
We always aim to make the experience as relaxed and straightforward as possible, so it’s wonderful to know that came across during your visit.
Thank you again for your kind feedback, and we look forward to welcoming you back in the future!
Kind Regards
Customer Care Team
Sixty years of excellent service
I have been a client for sixty years and always had first class service and care for my eyes, latterly with Ms Vina Lakhani, whose care and professionalism are outstanding.
24. februar 2026
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Svar fra David Clulow Opticians UK
Dear Susan Arnold,
Thank you so much for your wonderful review and for being a valued client for sixty years. Your continued trust and loyalty truly mean a great deal to us.
We’re especially pleased to hear your kind words about Ms Vina Lakhani. Her care, professionalism, and dedication to our patients are something we’re very proud of, and your feedback will mean a lot to her.
Thank you again for your support over the years. We look forward to continuing to care for your eyes for many more years to come.
Kind Regards
Customer Care Team
Very helpful and professional team at…
Very helpful and professional team at the Wimbledon branch.
18. februar 2026
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Svar fra David Clulow Opticians UK
Thank you for your kind review! We're delighted to hear that you found the team at our Wimbledon branch helpful and professional.
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Visited Glasgow branch
Visited Glasgow branch, optician was fantastic, so helpful and knowledgeable, she even let me try her glasses as none on display, which I ordered really great selection and staff could not be more helpful or friendly, great service
18. februar 2026
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Svar fra David Clulow Opticians UK
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience at our Glasgow branch.
Dear Violet, It’s great to know that the optician was able to help you find the right pair, even letting you try her own glasses so you could see how the style suited you. Our team always aims to go the extra mile to make sure our customers feel comfortable and confident with their choice.
We're also really pleased you enjoyed the selection and found the team friendly and helpful. Your kind words mean a lot to us, and we look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Over the years I’ve been to many David…
Over the years I’ve been to many David Clulow stores, in both London, Cambridge and Nottingham.
Nothing is ever to much for them.
The staff are always courteous and friendly.
I wouldn’t ever use another opticians
19. februar 2026
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Svar fra David Clulow Opticians UK
Thank you so much for your wonderful review and for your continued loyalty over the years. It’s fantastic to hear that you’ve had such positive experiences across several of our stores in London, Cambridge, and Nottingham.
We’re especially pleased to know that our teams have consistently provided courteous and friendly service and that you feel well looked after whenever you visit. Your kind words truly mean a lot to us.
Thank you again for your support – we look forward to continuing to care for your eyes for many years to come.
Kind Regards
Customer Care Team
I’ve visited a few different branches…
I’ve visited a few different branches over the years & am never disappointed, great eye tests, amazing product selection & fantastic service every single time! Highly recommend this business!
19. februar 2026
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Svar fra David Clulow Opticians UK
Dear Emma, Thank you for your fantastic review! We're delighted to hear that you've had such positive experiences across our different branches over the years.
It’s great to know that our eye tests, product selection, and service have consistently met your expectations. Providing a high standard of care and a great experience every time is exactly what we strive for.
We truly appreciate your recommendation and look forward to welcoming you again in the future!
Kind Regards
Customer Care Team
Treated As A Valued Customer
Every time I visit David Clulow in Bluewater, I am treated as a valued customer, and I am given the time and attention that my query or visit requires.
I travel quite some distance to have my appointments, but they are worth it. I live in Sutton.
16. februar 2026
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Svar fra David Clulow Opticians UK
Dear Ore,
Thank you so much for your wonderful review. We’re truly delighted to hear that you feel valued and well looked after each time you visit our Bluewater branch — that’s exactly the experience we strive to provide.
It means a great deal to us that you travel from Sutton for your appointments. Your loyalty and trust are incredibly appreciated, and we’re so pleased you feel the journey is worthwhile.
We look forward to welcoming you back again soon and continuing to provide the time, care, and attention you deserve.
Kind regards,
Customer Care Team
berlin KaDeWe:
(eng below)
berlin KaDeWe:
Die Sprachbarriere ist extrem schwierig zu bewältigen, man verständigt sich mit Händen und Füßen gerade eben so, am Telefon z.T. gar nicht.
Über die Leistung kann ich noch nichts endgültiges sagen, wir befinden uns gerade in der Nachbesserung, die ersten Gläser haben 2 Wochen gebraucht, die haben nicht funktioniert, jetzt sind weitere zwei Wochen um und wir warten noch.
Ziemlich unseriös finde ich btw die Praxis, einfach ungefragt zwei "Brillenreinigungssets" im Wert von 50ct einzupacken und dafür je 19,90€(!) abzurechnen.
Berlin KaDeWe:
The language barrier is extremely difficult to overcome; we barely manage to communicate with gestures, and sometimes not at all on the phone.
I can't say anything definitive about the service yet, as we're currently dealing with a follow-up issue. The first lenses took two weeks to arrive, and they didn't work. Now another two weeks have passed, and we're still waiting.
By the way, I find it quite unprofessional to simply include two "glasses cleaning kits" worth 50 cents each without asking and charge €19.90 for each!
14. februar 2026
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Svar fra David Clulow Opticians UK
Dear Customer,
Thank you for taking the time to share your feedback.
We are David Clulow Opticians, a UK-based business, and we believe your review relates to a store in Berlin (KaDeWe). As this location is not part of our UK operations, we are unfortunately unable to investigate or resolve the matter directly.
We kindly ask that you direct your feedback to the appropriate Berlin team so they can review your concerns and assist you accordingly. If this review was posted on our Trustpilot page in error, we would greatly appreciate it if you could remove it to ensure it reaches the correct store.
We are sorry for any inconvenience caused and sincerely hope your matter is resolved quickly.
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen.
Wir sind David Clulow Opticians, ein in Großbritannien ansässiges Unternehmen. Nach unserem Verständnis bezieht sich Ihre Bewertung auf eine Filiale in Berlin (KaDeWe). Da dieser Standort nicht zu unserem UK-Geschäft gehört, können wir Ihr Anliegen leider nicht direkt prüfen oder bearbeiten.
Wir bitten Sie daher freundlich, sich direkt an das entsprechende Team in Berlin zu wenden, damit Ihr Anliegen dort geprüft und bearbeitet werden kann. Falls diese Bewertung versehentlich auf unserer Trustpilot-Seite veröffentlicht wurde, wären wir Ihnen sehr dankbar, wenn Sie diese entfernen könnten, damit sie die richtige Filiale erreicht.
Wir entschuldigen uns für etwaige Unannehmlichkeiten und hoffen, dass Ihr Anliegen schnell geklärt wird.
Mit freundlichen Grüßen
Customer Care team
The optometrist has the best eye exam…
The optometrist has the best eye exam equipment.
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra David Clulow Opticians UK
Dear Rechts Verteidiger,
Thank you for your feedback! We’re delighted to hear that you’re impressed with our eye exam equipment. Providing the latest technology is very important to us so we can give the most accurate and thorough eye exams possible.
We look forward to welcoming you back for your next visit!
Kind regards,
My Review
Very friendly, helpful staff. Professional and thorough examination - great facilities. Great help choosing new glasses, been a customer for a number of years always a great experience and would recommend David Clulow Opticians .
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra David Clulow Opticians UK
Dear Susan Platt,
Thank you so much for taking the time to share your experience — we’re absolutely delighted to read this!
Thank you again for your lovely feedback, and we look forward to seeing you at your next visit.
Kind regards,
Customer Care Team
I was not advised that the frames I…
I was not advised that the frame I selected is unsuitable for my prescription lenses. I paid £700 for a pair of my glasses, yet the lenses are significantly thicker than those I previously purchased from Specsavers. I was sold the most expensive package, which included a free replacement guarantee; however, the store refused to offer a replacement before I had the opportunity to properly try the glasses at home. The thickness and weight of the lenses are causing headaches and discomfort.
Additionally, my mother’s single-vision glasses are still not ready, despite us both having our prescriptions issued on the same day. We have received no explanation for the delay nor any apology.
We are extremely disappointed with the service provided by David Clulow and hope this matter can be resolved promptly. Failing that, we will seek a refund and consider pursuing further action if necessary.
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra David Clulow Opticians UK
Thank you for taking the time to share your feedback. I am very sorry to hear about your experience and the disappointment this has caused you and your mother.
I understand how concerning it must be to find that your lenses feel thicker and heavier than expected, especially after investing in what should have been the most suitable and comfortable option for your prescription. Your comfort and confidence in your glasses are extremely important to us, and I sincerely apologise that this has not been your experience so far.
I have requested your details so that I can review your order thoroughly and understand exactly what has happened. Please be assured that we will 100% respond to this matter and work towards a resolution. Our intention is always to provide the best possible solution, and we will carefully assess the frame and lens combination, as well as the concerns you have raised regarding the replacement guarantee.
I am also very sorry to hear about the delay with your mother’s glasses and the lack of communication regarding this. This is not the level of service we aim to provide, and I will ensure this is investigated as part of our follow-up.
As soon as I receive your information, I will personally review everything and contact you to discuss the next steps and ensure this is resolved appropriately.
Thank you again for bringing this to our attention, and I appreciate your patience while we look into this.
Kind regards,
Customer Care Team
Awful service
Really expensive and really bad service. Failed to advise me that the frames I had chosen were inappropriate for the lenses. Measured my eyes wrongly. Got annoyed when I pointed out the problems. Charged me extra to revert to an original pair of lenses. Told me this was the last change they would make - despite the changes all being their fault!!! After 2 months I still don’t have a satisfactory pair of glasses. Probably will be asking for a full refund. Avoid!!!
8. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra David Clulow Opticians UK
Dear Toby,
Thank you for taking the time to share your feedback. I am very sorry to hear about your experience and the frustration this has caused.
This is certainly not the level of service we aim to provide, and I sincerely apologise that you were not properly advised on the suitability of the frame for your prescription, as well as the issues you have experienced with the measurements and lens changes. I also regret that you felt unsupported during the process, and that the situation has taken such a long time to resolve.
I have requested your details so that I can review your case fully and understand exactly what has happened. Please be assured that we will 100% respond to this and work towards putting things right. We will carefully investigate the advice given, the measurements taken, and the charges applied, to ensure a fair and appropriate resolution.
Your experience does not reflect the standard of care we expect, and I appreciate you bringing this to our attention. We will be in touch with you directly once we have your information to resolve this as quickly as possible.
Kind regards,
Customer Care Team
Great staff and excellent range of frames
Great staff and excellent range of frames. Eye testing is always an enjoyable experience with David who has been working with DC for over 30 years. legend!
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra David Clulow Opticians UK
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with both our team and our range of frames.
David will be especially pleased to read your kind words — over 30 years with DC truly is legendary, and we’re very lucky to have him! We’re so glad he continues to make your eye examinations such an enjoyable experience.
We really appreciate your support and look forward to welcoming you back again soon.
Kind regards
Customer Care Team
Amazing
Amazing, I had multivocal contacts from Specsavers that did not work and there was no effort from the optician to try a different strength or something so I ended up still needing reading glasses 🙈
I made an appointment here and within an hour I walked out with a trial pair of contacts and I do not need reading glasses anymore what a relief
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra David Clulow Opticians UK
Thank you so much for your amazing review!
We’re so pleased we could help you find multifocal contact lenses that truly work for you. It’s incredibly important to us that we take the time to get the prescription and fit just right, so you can enjoy clear vision at all distances without needing reading glasses.
Hearing that you walked out within the hour with a successful trial pair — and such a sense of relief — is exactly what we aim for!
We really appreciate you choosing us and sharing your experience, and we look forward to seeing you again soon.
Kind regards,
Customer Care Team
Fantastic service
Fantastic service, very friendly staff, I am so pleased with this company. Within 5 years my three pairs of glasses all have been purchased from this company, I trust the quality of them. Specially the branch in Wimbledon village.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra David Clulow Opticians UK
Thank you so much for your fantastic review and for your continued trust in us over the past five years — that truly means a lot.
We’re delighted to hear that you’re pleased with the quality of your glasses and the service you’ve received. I’ll be sure to pass your lovely comments on to the team in Wimbledon Village — they’ll be thrilled to know they’ve made such a positive impression.
We really appreciate your loyalty and look forward to helping you again in the future.
Kind regards,
Customer Care Team
Excellent service across the board
Excellent service across the board. I've been coming to DC in Bath now for over 2 years for prescription glasses, sunglasses and now contact lenses. The team is excellent and they've a great selection of glasses.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra David Clulow Opticians UK
Thank you so much for your kind words! We’re thrilled to hear that you’ve had an excellent experience with us across glasses, sunglasses, and contact lenses over the past two years.
It’s wonderful to know that our team in Bath has made such a positive impression, and we’re glad you enjoy our selection of frames. Your support and loyalty mean a lot to us, and we look forward to helping you again on your next visit!
Kind regards,
Customer Care Team
It was a great experience I mentioned…
It was a great experience I mentioned to the team on arrival that I have generalised anxiety and health anxiety disorders which always makes these things harder than for a normal person. They were great at dealing with me fully explaining everything in the process. The purchasing of new glasses was very good - the collection not so. I was told that they would be in within a fortnight and I’d get a telephone call - over a fortnight no call so popped into branch and they said oh they will be in on the next day. The actual picking up was excellent and treated really well - just a bit better communication if there are delays in receiving would be great - not even a call just a quick email would do.
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra David Clulow Opticians UK
Dear C Kingshott,
Thank you for sharing your experience and for your honest feedback. We’re really glad to hear that our team was able to support you during your appointment and make the process as comfortable as possible — we understand that anxiety can make appointments stressful, and we always aim to provide clear explanations and care.
We do apologise for the delay in communication regarding your glasses collection. Your suggestion about a quick call or email when there’s a delay is very valuable, and we will be taking this on board to improve our service.
It’s great to hear that the actual collection went smoothly and that you felt well looked after. Thank you again for your feedback — it helps us make the experience even better for all our customers.
Kind regards,
Customer Care Team
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