I had a wonderful experience with Sruthi, the optician at David Clulow (Kingston John Lewis Branch). She was calm, composed, and extremely patient throughout the whole process. I really appreciated... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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The service at the Tunbridge Wells store is excellent and would highly recommend it to others. I no longer live in the UK but whenever I visit I book an eye test because the customer service is always... Vis mer
Great service. Appointment was on time and both eye test and after consultation excellent. Thanks to Nadea for helping me choose new frames . Highly recommend David Clulow within John Lewis at Oxford... Vis mer
Very professional and thorough eye exam. Only thing I think they could do to better prepare clients for the true cost of the glasses is be more transparent and display the cost of lenses, coatings etc... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Kontaktopplysninger
Storbritannia
- www.davidclulow.com
4,3
Enestående
609 anmeldelser
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Disgusting after-sales - no response from 3 emails
Well I wasn’t sure whether to update this review or start a new one. Anyway since 27 May there has been progress…
It took a further 2 days before a response was received. And actually only yesterday (11-06-26) before a response was received to my 1-star review. Do I still say after sales service needs work !! However please read this in conjunction with my new review
After writing a glowing review for the in store ‘SALES’ experience I have to post a follow up. It is now TWO WEEKS since the glasses were ordered via the Style Service and nothing has been received.
Three emails, a Facebook messenger message and a Facebook post later - all on the same day and not one person has responded to let me know where my two pairs of glasses are!!
Disgusting
27. mai 2026
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Svar fra David Clulow Opticians UK
We are very sorry to hear that your experience following your purchase has not met the high standard of service you rightly expected.
We understand how frustrating it must be to wait for your glasses and then receive no response to your attempts to contact us. Keeping our customers informed is extremely important, and we apologise that this has not been your experience.
We appreciate that your initial impression of the in-store service was so positive, which makes it even more disappointing to learn that we have let you down during the aftercare process. Please be assured that your concerns are being taken seriously.
We would like the opportunity to investigate the status of your order and address the lack of communication you have experienced. I will ensure that your case is reviewed as a priority.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.
Kind regards,
Customer Care Team
Don’t expect a response
I made a very detailed complaint about my visit on 18 May 2026 to David Clulow in John Lewis store in Oxford Street which was published on the Trust Pilot site. I have yet to have a response on the site but notice those who speak in glowing terms of service received and stars awarded to the company have the courtesy of a reply. This should apply to all complaints whether or not they are in the company’s favour and I am disappointed to say the least.
18. mai 2026
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Excellent service and experience at David Clulow Covent Garden, London
I visited David Clulow in Covent Garden London on 25/05/26. I was only passing but the range and styles of glasses on display was excellent.
Mason (optical advisor) was very friendly, approachable and helped me choose a frame that really suited me whilst also offering alternatives. This then led to a conversation about eye tests and your purchasing scheme. As a result, a test was booked within the hour. Again, Gary, the optician I saw there, was thorough and committed to ensure my prescription was accurate.
I then met with Mason again to complete my order.
From the outset I felt valued as a customer and was very impressed with high quality service I received.
Also my partner (who is already a customer with David Clulow) needed his glasses checking which was done.
An excellent experience and I have no hesitation in recommending this branch-even though I live 80 miles away!
24. mai 2026
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Svar fra David Clulow Opticians UK
Thank you for taking the time to share such a wonderful review.
We are delighted to hear about your experience at our Covent Garden store and that what began as a passing visit led to such a positive journey with our team. It is fantastic to know that Mason's friendly and knowledgeable approach helped you find a frame that suited you, while also taking the time to discuss our eye care services and purchasing options.
We are equally pleased to hear your kind comments about Gary. Providing thorough and professional eye examinations is something we take great pride in, and it is wonderful to know that he took the time to ensure your prescription was as accurate as possible.
It is especially rewarding to hear that you felt valued throughout your visit and that both you and your partner received excellent service from the team. We will be sure to share your feedback with Mason, Gary, and the wider Covent Garden team.
Thank you for your recommendation. The fact that you would choose to visit us despite living 80 miles away is a tremendous compliment, and we look forward to welcoming you both back in the future.
Kind regards,
Customer Care Team
David Clulow Opticians
Excellent service from beginning to…
Excellent service from beginning to end, would highly recommend them
16. mai 2026
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Svar fra David Clulow Opticians UK
Thank you for your kind review.
We are delighted to hear that you received excellent service from beginning to end. Providing a seamless and positive experience for our customers is always our goal, so it is wonderful to know that this was reflected in your visit.
We greatly appreciate your recommendation and thank you for choosing David Clulow. We look forward to welcoming you back in the future.
Kind regards,
Customer Care Team
David Clulow Opticians
My appointment was with David Clulow in John Lewis Oxford Street - Do your shopping at John Lewis but avoid the opticians.
My appointment was with David Clulow in the John Lewis Store in Oxford Street on Monday 18th May 2026 at 12.15 for eye test and contact lens check up. I found the experience very tense and frustrating when I told the optometrist I had a hearing impairment which she did not seem to take this into consideration when explaining certain points. She recommended cataract surgery which I am happy to have but first and foremost I am waiting for a hip operation . Nevertheless she said she would send a letter by email for me to present to my doctor. At the end of the consultation she declined to release the prescriptions to me until I had the cataract operation as the prescription would change and she would "be happy to revisit" this appointment and then issue prescriptions. I am not happy with this explanation and find it is an unprofessional attitude to take. There is a long waiting list in NHS for cataract operations which could be anywhere between six and twelve months. I am legally entitled to both prescriptions after the consultation, irrespective of whether or not I purchased glasses or contact lens, and I should not have to be battling for these prescriptions. Very disappointed and I will be taking the matter further . Reception staff are not very welcoming apart from the final lady who was very pleasant and wrapped up my purchases of eyelid wipes and eye drops. I have never come across an optician who refused to release specifications before and it left me feeling unhappy and deflated. I have not had any response to my complaint which I feel has just been ignored.
18. mai 2026
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Great experience
Very thorough eye test by a very professional and friendly lady. The assistant was very helpful & friendly too when I was choosing my glasses
15. mai 2026
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Svar fra David Clulow Opticians UK
Dear Vikki,
Thank you so much for your lovely review! We’re delighted to hear you had such a positive experience with both your eye test and choosing your glasses. I’ll be sure to pass your kind comments on to the team — they’ll really appreciate it. We look forward to seeing you again soon!
Kind Regards
Customer Care Team
Quality range of eyewear and really…
Quality range of eyewear and really friendly and knowledgeable staff. A real pleasure to shop here.
16. mai 2026
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Svar fra David Clulow Opticians UK
Dear Robert,
Thank you so much for your lovely review! We’re delighted to hear you enjoyed our range of eyewear and found the team friendly and knowledgeable. Creating a welcoming and enjoyable experience for our customers is really important to us, so it’s wonderful to hear your kind feedback. We look forward to seeing you again soon!
Kind Regards
Customer Care Team
Good site test
Good site test. Pleasant staff. Good selection of glasses.
7. mai 2026
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Svar fra David Clulow Opticians UK
Dear Geoffrey,
Thank you for your review Geoffrey. We’re pleased to hear you had a good eye test experience, found the staff pleasant, and enjoyed our selection of glasses. We really appreciate your feedback and hope to welcome you back again soon, hopefully we can make that 4 star In to a 5 star next time. Thank you
Kind regards
Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff. Took their time to help me choose what I wanted. No pressure to buy something I didn’t want.
13. mai 2026
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Svar fra David Clulow Opticians UK
Thank you for your kind review! We’re so pleased to hear you found the team friendly and helpful, and that you felt supported while choosing your glasses. We always want our customers to feel comfortable and never pressured, so it’s lovely to know that came across during your visit. We hope to see you again soon, if they ever need adjustments please feel free to pop in to any of the stores and we will happily do this anytime complementary.
Kind Regards
Customer Care Team
David Clulow opticians in John Lewis…
David Clulow opticians in John Lewis Leeds are a first rate opticians. My husband and I both have complex lenses and our glasses are always excellent. We have been customers for a few years and although we have moved out of the area we still travel back for regular eye tests and glasses. Ella and Kiara provided us with a great customer service on our recent visit. We would highly recommend them.
16. april 2026
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Svar fra David Clulow Opticians UK
Thank you so much for your wonderful review and for your continued loyalty over the years. We’re delighted to hear that both you and your husband continue to trust us with your eye care, especially with more complex lenses, and that your glasses have consistently met your expectations.
It’s especially lovely to know that despite moving away, you still choose to travel back to visit us — that truly means a lot to the team. We’ll be sure to pass your kind comments on to Ella and Kiara, who will be thrilled to hear they made your recent visit such a positive experience.
Thank you again for your recommendation, and we look forward to welcoming you both back again soon.
Kind regards
Customer Care Team
David Clulow ⭐️⭐️⭐️⭐️⭐️
Sarah at the team at Bluewater always go the extra mile. Very professional and knowledgeable. Extremely helpful. ⭐️⭐️⭐️⭐️⭐️
👏🏻👏🏻👏🏻👏🏻👏🏻
9. mai 2026
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Svar fra David Clulow Opticians UK
Thank you so much for your lovely review! We’re delighted to hear that Sarah and the team at Bluewater continue to go the extra mile and provide such professional, knowledgeable, and helpful service. Your kind feedback means a great deal to the team, and we truly appreciate your support. We look forward to welcoming you back again soon! ⭐️
Kind Regards
Customer Care Team
Amazing service
Amazing service, Harrods Opticians, Andrea Molinaro. At my exam Andrea sent my GP a referral for an issue he saw. He saved my eyesight in my right eye. Extremely grateful for all of your care and expertise.
1. januar 2026
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Svar fra David Clulow Opticians UK
Dear Susan,
Thank you so much for sharing your experience. We’re incredibly pleased to hear that Andrea Molinaro provided such exceptional care and expertise during your eye examination. Identifying concerns early is such an important part of eye health, and we’re grateful Andrea was able to support you so promptly.
Your kind words mean a great deal, and we’ll be sure to pass your feedback on to Andrea and the Harrods team. We wish you all the very best and truly appreciate you taking the time to leave this wonderful review.
Kind Regards
Customer Care Team
Katio and Abby gave me a professional
Katio and Abby gave me a professional, personal and pleasant experience when I went for my regular eye test. They walked me through the various options available to me in respect of new spectacles and went at my pace so that I had time to think about what I wanted. They both showed patience and appeared knowledgeable and unrushed. I appreciate the excellent service they gave me.
8. mai 2026
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Svar fra David Clulow Opticians UK
Thank you so much for your thoughtful review. We’re delighted to hear that Katio and Abby provided such a professional, personal, and pleasant experience during your visit. Taking the time to ensure customers feel comfortable, informed, and never rushed is incredibly important to us, so it’s wonderful to know that came across throughout your appointment.
We’ll be sure to pass your kind comments on to both Katio and Abby, who will really appreciate your feedback. Thank you again for your support, and we look forward to welcoming you back for your next visit.
Kind regards
Customer Care Team
Extremely slow delivery after ordering places at the store
Extremely slow delivery for prescription lens. Roughly 14 days (10 working days) after ordering it at the shop.
6. mai 2026
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Svar fra David Clulow Opticians UK
Thank you for your feedback. We’re sorry to hear you were disappointed with the delivery time for your prescription lenses. We understand how frustrating delays can be, especially when waiting for new glasses.
While some prescriptions and lens types can take longer to complete, we appreciate that clearer communication around expected timescales is important. Thank you again for your comments, and we’ll ensure your feedback is shared with the team for review.
I have also asked you to send me your details privately, this way I will look into this please.
Kind regards
Customer Care Team
Absolutely terrible
Absolutely terrible. They measured my right eye axis at 15 when it was at 175 before. had it measured again at 180. They caused me a lot of discomfort with eye strain. The cost and bother of correcting my spec made to that prescription.
9. mai 2025
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Svar fra David Clulow Opticians UK
We’re sorry to hear about your experience. We understand how frustrating this situation must have been, i did request your contact details privately to have this matter looked into further but did not receiving a response.
We’re very sorry for the discomfort and inconvenience caused regarding your prescription and the issues you experienced with your glasses. This is certainly not the standard of care or communication we aim to provide. We appreciate you bringing this to our attention and will ensure your feedback is taken seriously.
Kind Regards
Customer Care Team
Online ordering is not worth the stress
I had a very poor and stressful experience ordering glasses from David Clulow and would not use their online service again.
My order was marked “out for delivery” for a week but never arrived, with repeated conflicting explanations from UPS and customer service including weather delays, customs issues, system problems, and an incorrect claim that I had changed the delivery address.
Tracking showed the parcel moving between multiple locations such as Luton, Stansted and Essex, with no successful delivery attempts to me.
I spent many hours contacting both UPS and David Clulow trying to get clear information or a refund. Despite the parcel appearing lost, I was told I could not be refunded unless the glasses were returned. One customer service adviser also stated they had too many customers to deal with individual cases.
On Friday I was told the parcel would be recalled and I would be refunded, but it was then unexpectedly delivered on Monday morning without any notice or confirmation.
Afterwards, I was offered an apology and a 30% discount for a future online order, but my request to apply this in store instead was ignored, despite me no longer wishing to use their delivery service.
The glasses themselves are fine, but the delivery process and customer service were extremely poorly handled and caused unnecessary stress and inconvenience throughout.
20. april 2026
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Amazing service at Bluewater
Wow, what service
Highly recommend DC in Bluewater.
Amanda is super knowledgeable and helpful, honest and attentive
Many thanks
5. mai 2026
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Svar fra David Clulow Opticians UK
Dear Roo,
Thank you so much for your kind words and for taking the time to share your experience at David Clulow Bluewater.
We’re delighted to hear that Amanda provided such knowledgeable, honest, and attentive service—she’ll be really pleased to hear your feedback. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.
Many thanks,
Customer Care Team
Great for Sunglasses
First time I have visited the store. The staff were really helpful and there was a great selection of sunglasses. Their aftercare is great too.
29. april 2026
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Svar fra David Clulow Opticians UK
Dear Kevin,
Thank you for taking the time to leave such a lovely review following your first visit to David Clulow.
We’re delighted to hear that our team were helpful and that you enjoyed our range of sunglasses. It’s especially great to know our aftercare stood out to you, as this is something we take real pride in.
We look forward to welcoming you back again soon.
Kind regards,
Customer care team
The eyes have it!
I’ve been a regular for several years. Top notch service from eye tests to refreshing lenses and great value, cracking personal touch.
29. april 2026
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Svar fra David Clulow Opticians UK
Dear Richard,
Thank you for your continued loyalty over the years—it truly means a lot to us. We’re delighted to hear that you’ve consistently received top-notch service, from your eye tests through to lens updates, and that you value the personal touch we aim to provide.
Your kind words and ongoing support are greatly appreciated, and we look forward to continuing to look after you for many years to come.
Kind regards,
Customer Care Team
Had an eye test that went well then was…
Had an eye test that went well then was presented to Jess at the counter who great and very helpful both with choice of lenses and frames.And here is hoping all measurements are correct so for me to enjoy having new glasses.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra David Clulow Opticians UK
Dear David,
Thank you for taking the time to share your experience with us at David Clulow.
We’re so pleased to hear your eye test went well and that Jess was able to support you in choosing the right lenses and frames—she’ll be delighted to hear your kind feedback.
We take great care with all measurements to ensure the best possible outcome, so we’re confident you’ll enjoy your new glasses. If you need any adjustments once they arrive, please don’t hesitate to pop back in and we’ll be happy to help.
Kind regards,
Customer Care Team
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