Cussins Anmeldelser 135

Amazing.. It’s my first sole purchase and I have to say I was petrified. As soon as I engaged with Caroline at the Riverside development she made me feel such at ease and has been absolutely brilliant. She has helped me all the way with options for kitchens etc and colours and basically made me feel more than just another sale. The quality of the build is excellent and everything is very high end not cheap and nasty as with some other builders. I get emails with updates on how the build is going which is really good. I am so looking forward to moving in to the property. Thank you Caroline and Cussins.

Great house, good layout, quality fitments, lovely location, good build quality - and best of all personal service from Cussins both during the build and afterwards, the latter being a big selling point for us.

Excellent customer service throughout the whole purchasing process. It can be stressful but the Cussins staff went out of their way to make the process as smooth as possible. Zoe our sales agent was excellent, very knowledgeable and gave great attentive service throughout. Carol the sales administrator was also excellent getting the solicitors and admin over the line to keep us sane!
We've had new houses previously but this one is far superior in the quality of the content, style of property and estate layout. The ability to flexibly upgrade the house was very attractive to us as the choices provided by Cussins were wide ranging. It meant the house was turnkey ready on completion without need to hire contractors after moving in.
Like all new houses there can be teething problems but Cussins have been excellent following up and resolving any issue without delay.

I couldn’t recommend this builder enough. From the first day I rang the sales number to enquire about a property to now being happily settled in my lovely new house for two months. It’s been a stress free, enjoyable experience throughout.

Carol Norman (sales) is an absolute credit to this company. She has been so very helpful and caring, never pushy and always goes that extra mile for her customers. Thank you for all your support throughout this process Carol 🙌 can’t thank you enough!

Keith (site manager) also gets a big shout out. So approachable and reliable. After being in my new property for 7 days I presenting Keith with a small, minor lists of snags. Keith was straight onto them, with the majority rectified within hours. Thanks Keith!

My third big shout out goes to Matthew. Such a nice guy that will do anything to help you out, always with a cheery smile on his face.

Having previously purchased a new house from another builder, Robertson’s homes, I couldn’t stress enough how much of a case of chalk and cheese my experience has been throughout my home purchase joinery. I would highly reccomend summerson place and Cussins from not only a high q build quality perspective but also from a general new home buying experience. The operational team at Summerson place being the real jewel in this company’s crown.
5⭐️

When we first realised cusssins were building new homes on the riverside we knew immediately we just had to have one . From sending our 1st email to finally signing we were informed every step of the way how the process would work . Caroline from the sales office has been amazing throughout, answers emails promptly and calls when she has more information. Buying from plan can be scary but everything was always explained to us and we are looking forward to receiving our new home next month and enjoying those amazing river views .Thank you Caroline and Cussins

It's true that Cussins ​​builds in beautiful areas, but with poor quality. Important information was not passed on during the sale so we had some negative surprises. With a better quality control and a bit more foresight a high rate of frustration could be avoided and Cussins would be able to earn even more money. The Cussins homepage promises a lot - the reality is a different.

My move went smoothly, and the aftercare service was second to none, the site manager couldn't help us enough and all faults were fixed within days. Carol in the sales office was brilliant and so patient with us as we couldn't make our minds up. Love the house and feels like home.

As in line with the other reviews, they bend over backwards pre-sales, but their after sales is truly atrocious. 4 years on & we are still dealing with our snag list.

Don’t believe the hype in Cussins marketing material once they’ve had your final balance they’re not interested they leave all of the quality control for the customers once they’ve moved in.

Cussin's don't value their customers. Surrounding gardens drain into my property. This means my garden is frequently unusable. They have said that as the garden was built according to the plans the matter is closed. This is just one aspect of the terrible customer service I've experienced. Cussin's have no ambition to complete homes on time or finish the snagging process. I regret ever getting involved with them.

The house itself is lovely, and leading up to closing the deal the service was fantastic. However, the post sale after care is shocking ! Six months in and my
28days snagging list has to yet be completed. Builders show up late at best that’s if they show up at all, the French doors haven’t been sealed off properly so
A brand new properly of 300k has mould barely six months into being lived in. No painters or decorators have showed up. I’ve escalated a million and one different issues to the customer care team who consistently respond that they have “escalated the issues to the sight manager” then never hear from them. Absolutely horrific customer care post sale, why should they care now anyway they’ve got the money ! .. the above are just a fraction of the issues which we faced post moving in the list goes on !!! Personally I wanted to go for trusted and “award winning” builders at this rate I might as well have went for the cowboys persimmons !