A.T. Cross Company Anmeldelser 

Absolutely horrendous company! I placed a Christmas order and never received a shipping confirmation or the product. I sent an email and tried both of the customer service numbers, one was not found and the other needed me to pay before being connected. I had to open a claim with PayPal to get my money back, luckily PayPal ruled in my favour in just a few hours! Avoid like the plague!

I placed an personalised order on 12 December and was totally hopeless after i read all the reviews here. I called to customer service to ask about order and someone picked up on the first ring. The guy was super kind and helpful. Moreover I have received my engraved pen with an express delivery in this afternoon. Experiences may vary according to person, mine was outstanding.

Placed an order on 4 Dec .. after several calls and emails chasing the order ,had to just cancel the order as no follow up.. joke website. Will be anxious to see if/when I get my refund

I ordered a graduation personalised gift set for my cousin to be delivered to her. It was a shaky start with no email responses for 2 weeks (which is understandable under current circumstances and busy Christmas period) but after a few chasers they got my item delivered by priority post which was great!! Really pleased :))

Absolutely terrible, received a pen as a Christmas present which is unfortunately faulty. So far three emails have been sent over the last month with no reply and the customer services phone number does not work. Absolutely terrible service, avoid at all costs.

I have a lovely vintage ( if 1990s is vintage) Cross fountain pen in need of a new feed. Really simple fix. I had to send the whole pen away at a cost of £7, then had to chase a couple of times, and 7 weeks later, I am still waiting. I have had a couple of lukewarm apologies and promises of action but nothing yet. Buyers beware, the Cross price tag and brand are not backed by decent aftersales or warranty services.

Awful. Order placed in August, still not received. Emailed 4 times, no response. Cannot call as customer service numbers not working. Basically over £60 taken from me with no product and zero follow up contact.

I orderd Cross Classic Century Collection for Scuderia Ferrari Matte Rosso Corsa Red Lacquer Fountain Pen.SKU: FR0086-117FS.I returned my order on october 12 2020, two days after receiving. Didn't receive the refund so far. I called customer care many times. No one lifts the call. More over i send many emails. Still no response. I really really wonder how Ferrari had tie up with this company. Zero customer value in Cross.

Awful. Order placed on 5th October for a birthday on 4th November. Website advised it would ship in 10-14 days and I would be emailed at this time. Emailed at the end of October, no response. Emailed a couple of weeks later, no response. I am losing hope that I will ever see my order. Will not be attempting to buy anything from them in the future.

I ordered a fountain pen costing over £200 . Almost 3 months after I did not receive my item neither a refund. I chased them with many emails, but pretty much useless. The phone number on the site is not working. I like their fountain pens, but worth buying them from different retailers

Order placed almost 3 months ago, virtually no response at all. No despatch notification, no response on phone, email or twitter.

Awful service despite Covid-19 pandemic issues, stay away, find your pens elsewhere.

Terrible. Ordered and received a order confirmation saying that they will let me know when the item has been shipped usually within 3 business days. That was a month ago. Payment has been taken, nothing has been sent and customer service is supposedly an email saying that they will be in touch within 7 working days (which they won't) no phone line to call, either, because of COVID.

They should be ashamed for a supposedly customer focused company.

Placed two orders end of October. One of them I got an order confirmation for, and got delivered. I didn't receive an email confirmation for the other pen (ordered separately), so I emailed customer services. No response to my email, and the pending transaction was finally released after a couple of weeks.
I put it down to an error and tried ordering again today. Email confirmation received, and just as I opened it I took a screen shot and within seconds the email disappeared. There were two other emails as well from Cross, which also disappeared. It looks like they recalled them. I received an email to say unsubscribe successful.... I didn't click on anything to unsubscribe.
I tried to log in to the account I created on their website and that's also disabled!
I wish I'd checked trust pilot before ordering again! The transaction is pending again and will be for weeks! Shocking customer service for a supposedly reputable company!!!

Placed order 21st October, heard nothing for over 9 days so emailed customer service - no response. Several emails later, still no response!! Was hoping to have shipment by now (11th Nov) so I could give as a gift but its hopeless. No contact number to call either, possibly the worst customer service indeed.

Sent my pen to have the cap replaced over 12 weeks ago. They charged me 10 dollars. At 4 weeks in, I called them about the status. They blamed Covid and said only one person fixes pens there. Another 8 weeks go by. I have emailed them several times. They do not respond. They pocketed my ten dollars and my sentimental gold pen. I cannot believe how putting a cap on a pen or tightening the clip and popping it back in the mail would take 3 months unless millions of Cross pens are so faulty that they are backed up for years.

Placed an order 12 October. Heard nothing for 2 weeks. Emailed customer service to find out what's the delay - no response. Emailed again a week later, no response. No working phone number. Hopeless. Will I get my pens? Probably not.

Shocking UK customer service, placed an order more than 3 weeks ago that still hasn't been shipped. Emailed twice and still waiting to see if they reply to a Tweet. Thankfully it wasn't an expensive order but not the point. Looks like the contact us info was last updated in april. Wish i'd read these reviews before ordering Christmas gifts

I got a fountain pen and it doesn't work. I tried calling and you can only leave a message. No one called back. I emailed. No response.

Incredible ... Pen sent for warranty repair in July. Followed the on-line process, paid the "order fee" and sent by registered mail. Pen was received and signed for. I have heard nothing since.

They don't answer the phone, I have sent several e-mails as requested, despite a promise to get back in 2 working days they have all been ignored. I have tried USA customer service - no response.

They are behaving like a company in deep trouble. Do not buy anything from them - they can not stand by their products.

Ordered 2 pens at totalling £94, on 20 August despite several chaser emails and 1 webchat query raised - that advise you they will return back to you within 24 hours, 3 days later no reply. I should have stuck with Waterman, would have had better service. Disgusting customer service attitude, so going to bank to cancel payment. they can stuff their pens! DO NOT BUY ANYTHING FROM THIS RIP OFF MERCHANTS!!!!! Go to Pen Heaven instead, same pens, but cheaper AND retailer has 4.8 trust pilot reviews.