Crocs Anmeldelser 263

Scarpa non adatta al caldo. Mi ha fatto le ferite sul piede sopra... terribile. Poi, sudando, si scivola i piede. Ho pagato 70 evro!!! Come posso cambiarli...

30 Tage brauchen die um einen Betrag zurück zu erstatten. Mehr muss man nicht sagen.

I'm surpised that the customer needs to pay for return shipping (which in my case, from Ireland, would cost around 20 Euros). I've never seen this for brands this size, even much smaller companies cover return cost.

Man betaler for at returnere varer! Jeg har bestilt et par som blev for stor, og blev superoverrasket at man skal betale over 100 DKK til at returenere dem. Jeg vil ikke anbefalle butikken da der er for risikebel at handle der.

Ridicolo proprio!!!!
Dopo la mia lamentela per il mal servizio sia di informazioni sul tipo di materia CIABATTE MARE NON ADATTE PER LE
TEMPERATURE CALDE (e si vede che chi le produce va al mare d’inverno!!!) da parte del negoziante e sia per il pessimo materiale con cui sono state fatte, la Signora Garce che ha “gestito” per modo di dire la pratica di lamentela tirandola lunga anni luce per poi sviarsela con “ inoltrerò all’ufficio competente… NON HO VISTO NESSUNA RISPOSTA. Ho deciso di avvisare ovunque possibile del pessimo prodotto, e allora qui ho avuto una risposta falsa come poche! Qui si scusano e “promettono” di contattarmi personalmente via e-mail COSA MAI ACCADUTA.
Posso solo confermare che sono dei venditori venditori di aria!
Falsi come pochi!

Placed an order as the crocs I wanted went on sale. Wasn't too thrilled as the delivery price is 8.95. Made the purchase, or so I thought. No confirmation email the next day and money wasn't taken out of my account. So the following morning, I sent a message on chat. She/He said it didn't go through and to clear my cookies!!! I tried to reorder the same pair again but size gone so ordered a different pair. Once again, no confirmation email, I approved the amount twice with my bank so now I'm afraid I will be charged for two pairs and no crocs. It isn't showing yet on bank account so let's hope it remains that way. Not going to try a third time of course. So disappointed. What on earth is going on with this site!!!! Get it fixed....Update. Money wasn't taken out of my account. Something seriously wrong with this website.

Absolutely shocking company! I would advise anyone not to purchase from these as they are happy to take your money but have no intention of fulfilling the order! They do NOT contact you, you have to do all the chasing!

Jeg bestilte et par grønne crush boots str. 39-40 og modtog 5 dage senere et par classic beige Crocs str. 36-37 😬 Altså nok en anden kundes ordre!
Men firmaet har ikke svaret på min henvendelse her 14. Dage efter jeg modtog pakken og klagede..

God oplevelse med at købe crocs. Kort efter bestilling fik jeg tilsendt et pakkenummer og fik pakken 3 dage efter den var bestilt.
Mine nye crocs er så fine og jeg bestiller gerne herfra igen.

Tried to take money out my account with a fake order. BE AWARE

Har brugt crocs flip flops non stop de sidste 7-8 år nok. De bedste, der findes, men der er lavet om på designet, så dem, jeg lige har købt, er totalt misfit.
125kr for at sende dem retur ... Syns det er fantastisk, at man ikke har lavet en aftale ift returnering, når det skal hele vejen til Holland.
Kommer aldrig til at bestille derinde igen.

Do not use this website. There is an error when ordering and they are refusing to cancel duplicate orders or give refunds. Terrible customer service, very rude and kept hanging up or going silent instead of speaking

Lad nu vær bestiller fra den side kæmpe snyd de tog mine penge, jeg modtog aldrig noget efter 3 måneders store svindelnumre fra denne side

Avoid🤬 Ordered on 5th December 23, still waiting delivery for an order that said up to 5 working days. Crocs saying courier issue, courier saying crocs issue. This was a Christmas present for a child that simply will not be here now on time.

Terrible service managed to place an order 1 month ago which never made it past the arrived at courier stage - only then to be told it was being sent back to crocs eu. Was to be a Christmas present. No offer to send a replacement. Refund nto come through yet. Shambles

I ordered 2 pairs of crocs but only received 1 and now they won't refund me the other pair and are ignoring my emails.

Worse website ever, Cannot place an order. The live chat is appalling, very slow and they cannot do anything for you, worst experienced ever.

Betrug!!!Abzocke!!! Habe was bestellt, Ware kam nie an, Kundenservice hat nicht reagiert. Glücklicherweise hat mir PayPal das Geld zurück überwiesen. Ansonsten hätte ich wohl lange warten können. Bestellt da nichts!!!

Impossible to place an order. Every time I entered my credit card number and the transaction authorisation code from my bank, I was sent back to the website where my basket was empty. I was confused, did the transaction fail? Then why? it never happened on any other website. And why then was my basket suddenly empty.
The "live chat" turns out to be the most unalive and absurd "live chat" I have ever experienced. In fact, several times, while I was waiting for a reply from the agent, a window popped up informing me that we were going to be disconnected due to inactivity. Everytime, I wrote a word to keep the "live chat" from disconnecting just to have the agent finally replying with an answer that had nothing to do with my question. I learned for example that the agent was located in the Philippines which would have been quite interesting if I was planning a holiday in Asia, but had nothing to do with my order. Realising I might die of old age while the agent tried to come up with more absurd reply, I decided to send an email instead.
Bad idea: the agent, who of course misspelt my name, replied

"We're happy you contacted us and would love to help you be comfortable in your own shoes.

Thank you for contacting Crocs. I have received and reviewed your email. I have looked into your order for you and I do see that all the orders you tried to place did in fact fail due to the possible billing address. Is the billing address entered the same that your bank has? Most pending charges will drop within 3 business days, but some banks take 5-14 business days.

Thanks again for reaching out, please let us know if you have any additional questions."

I ended up contacting my bank as having worked in e-commerce, I know that if a transaction fails, it does not appear on the clients bank account (any my billing address and delivery address were the same). I could not believe that a big company like Crocs could have at the same time such a disastrous website and customer service and I started suspecting a fraud. All the more because the email I received from the "customer service" didn't contain any logo or anything in fact that would differentiate it from the emails one would find in one's spam folder.
In fact, it turned out that no transaction had ever been recorded by my bank. which is reassuring
I still don't understand how a company can survive, let alone thrive despite such a level of incompetency and unprofessionalism.

Produkt innerhalb von 13 Monaten zweimal im "Angebot" über Amazonien gekauft. Wurde nie geliefert. Direkt nach Kauf kommt schon die Versandbestätigung. Nach Lieferfrist- Ende dann die
Nachricht, dass es sich verzögert. Keine Ahnung warum der Shop überhaupt geduldet wird. Die Lieferung kommt nie, aber wenigstens bekomme ich eine direkte Erstattung über die Plattform. Mir fehlt die Sinnhaftigkeit dieses Handels.