Creativepensiontrust Anmeldelser 

Slow to reply, obstructive, wont give statements when requested.

I have never experience such awful service from any pension provider before. Not a single man who answers a call know what they are doing or talking about. In my experience, every person I've spoken to is rude, shouts, horrible and nasty on the phone. I've had so many issues with this pension provide, I am not sure why they are still around. Staff are AWFUL AND NASTY and disguising service. Nothing ever gets sorted and the way they raise their voices is outrageous. Absolutely disguising. How awful for elderly people who are trying to sort their retirement.

Oh dear. I have a big pot of money invested in an ex workplace pension. Been trying to transfer it to a SIPP.

3 MONTHS....DREADFUL...no one helps. I am losing money daily and might see a solicitor now to wake them up. STAY CLEAR!

Been trying for 6 months to get my pension since I have retired absolute terrible,I contact them every week now and get the same nonsense, yes your pension is getting processed, then last week I got , because of a change of name to the company, we put a blackout on pension for 4-6 weeks thus 4-6 weeks has went on for 6 months now

Absolutely awful pensioner provider.
I have been trying to transfer my pension for 3 months and Creative Pension keep lying to my new person provider. I have never experienced anything like it. Due diligence questions to release your own money. Systems taking weeks to update. If you want your money you have to be on then every day. I am still waiting for my money because they want to check "I am moving transferring to someone they can trust". Apparently the board of trustees have to a accept it! It's not your money!

They’re not even worth a one star rating. I have been waiting for the funds in my pension pots since requesting them back in April. Excuse after excuse as to why they haven’t processed my request and now they’ve been taken over by Cushon there’s a blackout till the 6th of July, where it will take at least another 15 working days to process. Luckily I’m not reliant on this money, but the whole experience has been shocking with the absolute minimum. Let’s hope Cushon are better, but I would advise you double check your contact detail for all your pensions, some of mine were 10 years out of date and act early.

If I could have a zero star this company would get it. I was enrolled by previous company I worked for and when I contacted I had to do all paperwork for creative as they had my address wrong,national insurance wrong,date of birth wrong.i had to send proof. Then I waited for 3 months and heard nothing about me leaving. I rang them and was told I need to send my national insurance,date of birth proof. By now I lost it and said id sent then amazingly they found it,then sent paper work to leave,i sent it via email immediately.i contacted back in may as it was 2 months and they hadn't received my forms so I gave date when sent and then I told the young lad im taking to solicitors but also I sent a email to creative saying what Terrible service I received,it's 4 weeks later and still waiting for my money and i have been told should be with me in middle of July.What 5 months to get my money.
DO NOT TOUCH THIS COMPANY

CUSHON MASTER TRUST CREATIVE PENSION TRUST.

Just keeping you all upto date. I now have the 2 voice calls with the represtative clearly stating I was allowed my full pension taxfree if I sent the proof off disability which I did. The paperwork made no mention off only having 12 months to live. You would never send a member paperwork ro complete by your Doctor or other persons ie:like me Neuroligist if they were dying. Its an absolute cop out. They were I was aware I needed my money to keep my home. But now had to sell it. It is now under investigation with Pension Ousbusmans. Will let you all know the outcome

As said before, one star is to many, well today after five and a half months I finally got my money, without question the worst pension in the country, they should be band, my one piece of advice is DONT USE CREATIVE PENSION TRUST, i had not choice where I worked they put me in, I am saying this now in the hope others see this and avoid them !!!!!

Avoid at all cost it will take over 4 months to access your money. They are very difficult to get hold of by phone and when you do get through you get a different story every time as to when you will receive payment. They do not reply to emails and if you make a complaint their standard response time to reply is stated as 8 weeks. They took my money out of my investment for over a month before they pay it out its modern day robbery and I will be following this with a complaint to the financial services ombudsman.
Its your money invest it elsewhere and hope you get treated fairly.

I have been trying to transfer my pension out of here for 5 months. I had to go through a whole list of really unimportant questions for them to decide if I can transfer my pension, they then granted permission, on their site say it has been transferred when it hasn't and when I call up keep saying it will be on the next transfer list. It has been months.

They will hold on to your money and not let you access it.

The worst pension provider I have ever dealt with. I’ve been trying for years to move my pension and access the pension portal and never receive responses to my emails. Eventually got a response in July 2025 saying they’d be happy to help if I provide a few details, I sent the details and then got ghosted again. As soon as I can get my money out, I will never deal with this company again. AVOID AT ALL COSTS.

Please please nobody get involved with this company, I have been trying to get my pension money for 3 months and all that they keep doing is sending me e-mail after e-mail saying the same thing, that they have now received my application even though i have paperwork stating they got it on 19/11/25 it is just a time wasting procedure and i have been told i must go to the ombudsman to get any
satisfaction

It took them 7 months to transfer my pension to a new provider

Horrible. Avoid these people. Wanted to transfer pension to another provider, called 3 times, emailed multiple times but nothing. Initiated the process with my new provider and it took 4 months and constant hassle. As a comparison , my other pension with another provider was transferred in 3 days.

AVOID THIS COMPANY. Poor service, difficulty in trying to transfer to another pension provider. They need to be investigated by the Ombudsman.
The Board of trustees need to be held accountable.

I have posted sa review and it does not appear in Google as yet.
I am complaing as a Pension Pot holder and as a an employer who administers the funds on behalf of my company memebers.
Thanks,
Pravin

Been trying get my transfer forms off them for well over a month to get my pension what I’ve saved with them transferred. Keep getting stupid reply’s avoiding my queation. Worst company ever

This company should not be allowed to operate. I have been trying to transfer my pension for 6 months and neither myself or my new pension provider are getting any response from them. I've now taken it up with the Pension Ombudsman.

David Cooper (firstname.secondname @ cushon.co.uk) is the Governance Director at Cushon / Creative Pensions. His mobile number is 07824 532061. If you threaten him with the Pension Ombudsman, he begrudgingly moves things forward. It's not quick but it does eventually get handled. Recently received compensation from Creative for a slow pension transfer.

I recommend transfering your pension using another provider e.g Vanguard. This means there is a reliable paper trail.