Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... Vis mer
Selskapet har svart
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Vis mer
Selskapet har svart
It was delivered when I was told it would be and the driver was very helpful in leaving it exactly where I wanted it of which I really appreciated . Items all in good order, the whole ordering process... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Trelastforhandler
- Gjør-det-selv-butikk
- Dørutsalg
- Oppussingsforretning
- Anleggsgartnertjenester
- Forhandler av produkter for landskapsforming
Skrevet av virksomheten
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Kontaktopplysninger
Quarry Lane, PO19 8PE, Chichester, Storbritannia
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Covers Timber & Builders Merchants
Thank you for your lovely review, Michel! We’re delighted to hear you received expert advice along with friendly service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Novice to the process…
As a complete beginner to the process of a New Kitchen, and although still in the early concept stage of the task, Darren has thus far been invaluable with advice and enthusiasm for my project. Offering suggestions, and not being offended when they are not to my preference whilst at the same time helping me understand the practicalities of some of my misguided initial choices.
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Covers Timber & Builders Merchants
Thank you for your wonderful review, Leigh! We’re delighted to hear Darren has been such a valuable source of advice and enthusiasm as you begin planning your new kitchen. It’s great to know he’s been able to offer helpful suggestions while taking the time to understand your preferences and explain the practical aspects of your choices.
We’ll be sure to pass your kind comments on to Darren. We really appreciate your feedback and look forward to helping you bring your kitchen project to life! Many thanks, Olivia.
Svar fra Covers Timber & Builders Merchants
Thank you for your review! We’re delighted to hear you appreciated the clear communication around your bulk topsoil delivery date and time. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Excellent service and excellent quality…
Excellent service and excellent quality of product
30. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your review, Eamon! We’re delighted to hear you were happy with both the excellent service and the quality of the product. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Scaffold boards
Scaffold boards. Very poor standard, full of splits and large knots. Would not buy these from here again. My wife took delivery of this,whilst I was at work. She sent me pictures of damaged boards, hit by a fork lift. In fareness to covers once I contacted them they came back and change those 2. Once I came home to use the boards for what I was building
(I am a carpenter) I found all the boards were of very poor standard, if they were for a Scaffold company these would not of been used. I've seen boards that are very old and they are in better condition than these. I suggest you change your supplier as these did not look up to standard although they were banded. Unless you just deliver your lift overs the customers who don't come in and select their timbers.
These were for a job that had to be done that evening so I had to use them, otherwise I would of wanted them all exchanged
13. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your feedback. We're sorry to hear that the scaffold boards did not meet your expectations.
We appreciate you recognising that we were able to quickly replace the two damaged boards identified on delivery. However, we're disappointed to learn that you found the overall quality of the boards unsuitable for your project.
We work closely with our suppliers to ensure the timber products we stock meet the standards our customers expect, and feedback such as yours is taken seriously. We understand how frustrating it must have been to discover the condition of the boards only when you were ready to start work, particularly when the job needed to be completed that evening and exchanging them wasn't a practical option.
Your comments have been shared with our timber team for review, and we will also raise the concerns you've highlighted with our supplier. Thank you for taking the time to bring this to our attention.
Many thanks, Ben
The driver was brilliant
The driver was brilliant, excellent communication, navigate a few obstacles and manage to get my delivery into the prefect location despite no one being into accept the delivery
28. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review, James! We’re delighted to hear the driver provided excellent communication and went the extra mile to navigate the obstacles and place your delivery in the perfect location, even while no one was home to receive it.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
They are professional
They are professional, flexible, and polite. I highly recommend them
12. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review, Gabor! We’re delighted to hear you found our team professional, flexible, and polite. Your recommendation means a great deal to us, and we really appreciate your feedback. We look forward to helping you again soon! Many thanks, Olivia.
Svar fra Covers Timber & Builders Merchants
Thank you for your great review, Daryl! We’re delighted to hear you chose to shop local and were happy with our pricing and the helpful service from our delivery team. We really appreciate your support and look forward to helping you again soon! Many thanks, Olivia.
Very pleasant driver
Very pleasant driver. No issues with delivery, very happy customers, thank you
28. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your lovely review, Geoffery! We’re delighted to hear the delivery went smoothly and that the driver was pleasant and helpful. It’s great to know you’re happy with the service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Excellent Service - all round
Easy to order website, called back with alternatives which were £30 cheaper.
Delivered on time and called, twice, before delivery.
Very good and refreshing
26. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your excellent review, Duncan! We’re delighted to hear you found the website easy to use and that our team was able to offer alternative products that saved you money. It’s also great to know your delivery arrived on time and that you were kept informed with calls ahead of arrival.
We really appreciate your feedback and are pleased the overall experience felt smooth and refreshing. We look forward to helping you again soon! Many thanks, Olivia.
Going the extra mile
We visited the show room in Chichester and meet with Darren who when through our quotation with us and helped us make changes and suggested idea we had not thought of. He was really helpful even though we were not his client as Angela had started the quotation process with us. I would highly recommend Darren and Angela and the product with regards to quality and going the extra mile
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review, Sharon! We’re delighted to hear about your visit to our Chichester showroom and that Darren was able to support you with your quotation, offering helpful suggestions and ideas you hadn’t considered. It’s great to know both Darren and Angela provided such excellent service and went the extra mile for you.
We really appreciate your recommendation and look forward to helping you again soon! Many thanks, Olivia.
Arranging delivery
My order got delivered today even though I have had no Prior correspondence with them arranging delivery which is what they said they were going to do, the bognor depot said they probably tried to ring you and left the voicemail even though I have no voicemail so my misses and my next door neighbour that is not very well had to handball it up the side of the house our whilst the driver just unloaded it and drove off. NOT HAPPY AT ALL WITH
26. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your feedback Dave, I'm very sorry to hear about your experience. We understand how frustrating this must have been, especially when you were expecting prior contact before delivery.
This is not the level of service we aim to provide, I have spoken with the branch to investigate what happened, the team confirmed that they did attempt to call to arrange the delivery, as one of the items needed to be brought into branch to complete your order. In addition, our drivers do also try to call ahead before arrival where possible.
Our standard process is curbside delivery, and I’m really sorry this caused inconvenience on this occasion. We will certainly review this further to see how we can improve communication going forward.
If you would like to discuss this further, please don’t hesitate to contact us and we will be happy to help. Many thanks, Olivia.
All good, no issues or problems to report.
All good, no issues or problems to report. Items are accurately described. Ordering processes & checkout easy to follow. A courtesy call received next day thanking for order and with delivery details. Delivery was as scheduled, driver was respectful & helpful in unloading.
21. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review! We’re delighted to hear everything went smoothly from ordering through to delivery. It’s great to know the checkout process was easy and that everything was handled with great care for you.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Svar fra Covers Timber & Builders Merchants
Thank you for your review, Max! We’re pleased to hear you found the service excellent and the purchase process quick and easy. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Great Job
Polite, fast and efficient. Delivered exactly when I requested it exactly where i wanted it, couldn't fault them.
25. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review, Alan! We’re delighted to hear your delivery was polite, fast, and efficient, and that everything arrived exactly when and where you requested. It’s great to know we got it right for you.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Excellent all round on price, delivery and schedule
Very flexible on delivery to fit my availability. Driver was extremely helpful too. Product was excellent and reasonable delivery charge. Mush better than household names whose depot is nearer than theirs.
14. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review, Darren! We’re delighted to hear you were happy with the pricing, delivery, and flexibility in scheduling around your availability. It’s great to know the driver was so helpful and that the product and delivery charge both met your expectations.
We really appreciate your kind words and are pleased we could offer a great experience. We look forward to helping you again soon! Many thanks, Olivia.
Easy to order materials.
Easy to order materials.
Prompt delivery
Local reputable company
Friendly delivery driver
Driver phoned to give prior warning of delivery
14. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your great review, Gary! We’re pleased to hear you found it easy to order your materials and that the delivery was prompt. It’s also great to know the driver kept you informed and provided friendly service.
We really appreciate your support and look forward to helping you again soon! Many thanks, Olivia.
Reliable service every time
I’ve used Covers quite a few times now and they’ve always been spot on. The staff are friendly and helpful, the prices are fair, and deliveries have always turned up when expected.
I’ve never had any issues with orders, and if I need materials for a project, they’re now the first place I check. Would definitely recommend them.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review, James! We’re delighted to hear you’ve used us several times and consistently had a reliable experience with friendly, helpful staff, fair pricing, and on-time deliveries.
It’s especially great to know we’re now your first choice for materials, that really means a lot.
We really appreciate your recommendation and look forward to helping you again soon! Many thanks, Olivia.
Fast and full.
Straightforward delivery, earlier than expected (which was good) and all bulk bags full (some merchants don't quite fill to capacity).
24. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your great review, John! We’re pleased to hear the delivery was straightforward and arrived earlier than expected, and that all bulk bags were properly filled. It’s great to know everything met your expectations.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Svar fra Covers Timber & Builders Merchants
Thank you for your review, William! We’re delighted to hear you were happy with the pricing, communication, and prompt delivery. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
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