Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... Vis mer
Selskapet har svart
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Vis mer
Selskapet har svart
It was delivered when I was told it would be and the driver was very helpful in leaving it exactly where I wanted it of which I really appreciated . Items all in good order, the whole ordering process... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Trelastforhandler
- Gjør-det-selv-butikk
- Dørutsalg
- Oppussingsforretning
- Anleggsgartnertjenester
- Forhandler av produkter for landskapsforming
Skrevet av virksomheten
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Kontaktopplysninger
Quarry Lane, PO19 8PE, Chichester, Storbritannia
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I've had an excellent first experience…
I've had an excellent first experience with covers as a diy enthusiast. I was able to register for an account to ensure my orders benefit from any additional discounts available. On that note, I found that covers was the most cost effective option for this order after much research. I am extending my patio, so from pavers to aggregate, they covered it all at a wallet friendly budget. They then accommodated a specific day delivery, and the delivery gentleman was just brilliant and managed to get my order as close to the work area as possible. Overall, I would certainly recommend their services - and I can see why they have been in business for nearly two centuries!!
6. juli 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review, Louise! We’re delighted to hear you had such a positive first experience with Covers and found our pricing, account benefits, and product range helpful for your patio project.
We’re also pleased we could accommodate your preferred delivery date and that the driver went the extra mile to get your materials as close to the work area as possible.
Your recommendation means a great deal to us, and we’re thrilled to hear you can see why Covers has been serving customers for nearly two centuries! Thank you for your support, and we look forward to helping you with your next project. Many thanks, Olivia.
Very helpful staff
Very helpful staff.
However, I am very concerned for the health of customers and especially employees in this branch. The dust in the atmosphere is appalling, I would be wearing a mask if I worked there. The entire stock has a thick layer of very fine dust covering it. There seemed to be some evidence this was originating from another business close by. If management has not and is not taking steps to investigate this potential health issue it certainly should be.
1. juli 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your feedback, Gary. We’re pleased to hear you found our staff very helpful.
We take the health and safety of both our customers and employees very seriously. I will pass your comments on to the branch and management team so this can be investigated further, including your concerns about the possible source of the dust.
Thank you for bringing this to our attention and for taking the time to share your concerns. Many thanks, Olivia.
Svar fra Covers Timber & Builders Merchants
Thank you for your review, Jeff! We’re delighted to hear you received excellent service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Very polite on the phone and promptly…
Very polite on the phone and promptly delivered..and placed just where i needed it
8. juli 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your review, Nick! We’re delighted to hear you received friendly service over the phone and that your delivery arrived promptly and was placed exactly where you needed it. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
All good, no issues or problems to report.
All good, no issues or problems to report. Items are accurately described. Ordering processes & checkout easy to follow. A courtesy call received next day thanking for order and with delivery details. Delivery was as scheduled, driver was respectful & helpful in unloading.
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review! We’re delighted to hear everything went smoothly from ordering through to delivery, and that the products were accurately described. It’s great to know the checkout process was easy to follow and that our courtesy call and delivery service were helpful and on schedule.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Happy customer
We received our order but 30 bricks were broken. We contacted Covers who with no hesitation replace them and delivered them free of charge. We had a very friendly conversation with them. We will definitely use them again.
29. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review, Denise! We’re sorry to hear some of the bricks arrived damaged, but we’re delighted we were able to resolve the issue quickly by replacing them and delivering them free of charge. It’s also great to hear you found the team friendly and helpful throughout.
We really appreciate your understanding and your kind words. Thank you for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
Svar fra Covers Timber & Builders Merchants
Thank you for your review, Daniel! We’re delighted to hear you were happy with both our products and service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Svar fra Covers Timber & Builders Merchants
Thank you for your review, Rachel! We’re delighted to hear you found it easy to park and collect your order, and that our team were cheerful and efficient. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Svar fra Covers Timber & Builders Merchants
Thank you for your review! We’re delighted to hear you found us easy to deal with and were happy with our prices and delivery service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
A very helpful guy who delivered the…
A very helpful guy who delivered the timber and screws.
6. juli 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your review, William! We’re delighted to hear the delivery driver was so helpful when delivering your timber and screws. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Svar fra Covers Timber & Builders Merchants
Thank you for your review, Karen! We’re delighted to hear you received great service and really appreciate your recommendation. Thank you for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
Good prices and availability
Good prices and availability, always the first place I check for my building supplies w
13. april 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your great review, Martin! We’re delighted to hear you’re happy with our prices and product availability, and that we’re the first place you check for your building supplies. That means a lot to us!
We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Svar fra Covers Timber & Builders Merchants
Thank you for your review, Andrew! We’re pleased to hear you found our team helpful. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Excellent!
Excellent service throughout, very competitive pricing, and super fast delivery. Thank you!
5. juli 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review! We’re delighted to hear you were happy with our service, competitive pricing, and fast delivery. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Very happy with the size of my blue…
Very happy with the size of my blue slate tonne bags.
The driver was so helpful, lifted it to where i wanted no moaning very helpful and friendly
23. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review, Kevin! We’re delighted to hear you were happy with the size of your blue slate bulk bags and that the delivery driver was so helpful and friendly, placing them exactly where you wanted. We’ll be sure to pass your kind comments on to the team.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Fast efficient service
Fast efficient service, everything I wanted delivered when they said
3. juli 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your review, Sean! We’re delighted to hear you received fast, efficient service and that everything you ordered was delivered when promised. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
The Customer service was friendly and…
The Customer service was friendly and helpful as was the delivery service. Seemed like nice people to do business with. I actually had an error in my order when delivered - which was corrected later in the same day with a new delivery.
3. juli 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review, Mark! We’re delighted to hear you found both our customer service and delivery team friendly and helpful. It’s also great to know that, although there was an error with your order, we were able to resolve it with a replacement delivery the very same day.
We really appreciate your understanding and your kind words. Thank you for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
Svar fra Covers Timber & Builders Merchants
Thank you for your review! We’re delighted to hear you received great service and that your delivery was quick. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Send out trust pilot and the haven’t…
Send out trust pilot and the haven’t been Ben delivered what there supposed obviouslyto be took my money .. said fort get the wood from head office like that takes a week will never be using covers again
3. juli 2026
Svar fra Covers Timber & Builders Merchants
Thank you Mark for your review. I am sorry to hear about your recent experience. Let me investigate this for you so I can establish what has caused the delay. Many thanks, Ben
Fantastic experience
Fantastic experience. Prompt phonecall and delivery. There was a slight misunderstanding about the size of stone due to the website (and my inexperience) but the delivery driver picked up on it straight away, was very proactive and helped me get the right delivery straight away. Really helpful company, fantastic service will definitely use them again!
30. juni 2026
Svar fra Covers Timber & Builders Merchants
Thank you for your fantastic review, Charlotte! We’re delighted to hear you had such a positive experience. It’s great to know the team kept you informed with a prompt phone call and delivery, and that our delivery driver quickly spotted the misunderstanding and helped get the correct stone to you without delay.
We’ll be sure to pass your kind comments on to the team. Thank you for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
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