COURTS Singapore Anmeldelser 

Went to buy washing machine

Tony and Mona from AMK Ave 6 Branch were very helpful

I have several issues with my sofa delivery. Firstly they delivered a manual reclining sofa though we ordered an electrical one. We have to wait about a month for the replacement while using the wrongly delivered sofa. After I received the correct sofa and used for a month, discolouration patches appeared on one of the pieces which clearly is a quality issue. Courts agreed to bring back to clean but could not totally clean it off. Courts attributed this to wear and tear and refused to replace. Similar patches also appeared in other pieces. There wa no problem when we used the wrongly delivered manual reclini bf sofa for the same period. It’s an obvious quality issue which Courts denied. I’m without proper set of sofa for months and Courts is eager to just return my sofa and close the case.I find such behaviours to be totally irresponsible and not trustworthy as a major retailer. Super bad experience.

我想要买一架IPHONE 电话这是我第一次用ISO，我去大巴窑的COURTS 我遇见了这位小哥名Wallace Ooi（31174），他热情的招待我还解释店面有什么促销，折扣,优惠和电话功能，他不胜其烦的为我解说。
最后很开心买了IPHONE电话，还用了所有的优惠卷价钱很好然后他也帮我从安卓电话下载到新的ISO。真谢谢Wallace

Wallace, the attending staff at Courts Toa Payoh central, was very friendly and affable! Listened intently when queiried about the product by my spouse, and replied earnestly! Not only did he explained about the item we're purchasing for our daughter, he went about checking this and that for us to ensure that our purchase was fruitful!
Thanks, Wallace for the great service! Speaking from one former frontline staff to another, you represented Courts well! The friendly and approachable attitude went beyond expectations! And our daughter was very excited of the Wii 2 gaming console!

For an online store, their processing speed is pretty slow. Do not bother buying online unless you have great vouchers or discount. It might be faster buying from Shopee and Lazada even if its shipped from China

Never ending bad service from Courts. NEVER BUY AN EXTENDED WARRANTY FROM THEM! or you are going to regret it! I bought a 5 year warranty only to be terminated 2 months before it expired! Just because my washing machine broke down at this time. I have been having such bad service from them because these staff are not doing their proper job of customer service. What is their HR doing hiring them?My washing machine has been giving me problems and had been repaired due to faulty motherboard and screen. So this time, they say i have used up my repaired service and will be terminating the contract?!
A contract is a contract. We paid for it. We wont bother asking for help if the washer works fine! Its the product you sold that has been giving us the problem, what can we do?
Never buying at Courts again.
Please just go to Best Denki or Harvey Norman. Its better.

I had a good service from sales staff Zane Ng at Courts Megastore recently. He was very attentive to our needs and recommended the right sofa to us.

I bought a karcher cordless vacuum from Courts Causeway Point on 23/10/2025 and upon opening the box when home, I noticed that the charger was missing. I called Court customer service and after many back and forth, I was told that I must bring back the whole box in order for them to check whether it is true that the charger is missing. I told him that I have already assemble the vacuum cleaner and it was so bulky to bring but he insisted that this is their procedure. To me, this is ridiculous as I felt that Courts don't trust their customer and have no empathy at all as how am I going to bring the box and assembled vacuum cleaner and who is going to pay for my transportation.

Booked a slot for delivery of furniture for my apartment but the delivery was delayed with no notification from their end. Ended up waiting for over an hour over the stipulated time. Hope they can improve on this.

I seriously wonder after so many successful stories of e-commerce. How can a company be so bad at it. Everything about their online capability is bad. From their process, fulfilment, customer service, hotline, anything online basically.

Sold me a defective LG Tone Earbuds from Courts Online. CS refused to return/ refund or replace because the box was unsealed (customers not suppose to open their purchase). Forcing me to turn to LG, issue still unsloved. Waste of money and time. Lesson learnt to never buy from Courts Online again.

Sold me a non-functioning apple pencil, forcing me to deal with Apple Service for hours. Oddly, the packaging was in Thai -- don't know what they're selling, but what a crappy retailer. Terrible prices, shoddy goods, mean-spirited customer-service policies. Maybe people accepted such a badly run business decades ago, but nowadays there's no reason, just buy from a decent online retailer.

I am extremely disappointed with my recent purchase of an aircon from Courts, which is less than one month old. From the start, I have faced issues and repeated delays in getting proper service.

A technician came over and mentioned that there might be a leakage, which should not be happening for a brand-new unit. He was kind enough to help me top up the gas. However, when I contacted customer service, I was told that gas top-up is not covered under warranty. During the purchase, none of the staff informed me about this important detail, which feels very misleading.

Despite the technician’s visit, my aircon problem is still ongoing. Instead of resolving it, customer service simply told me to “monitor first,” leaving me with a faulty unit that I just paid for.

This entire experience has been very frustrating — no transparency during purchase, poor after-sales support, and my aircon is still not working properly. I truly expected better service and accountability from Courts.

Placed an order 2 weeks back and until now haven;t received any updates on the delivery schedule inspite of contacting multiple times.
They mentioned that they schedule will be updated in 3 days, but until now no updates. Pathetic service. Stay away, not worth few $ saved.

Bought the washing machine and dryer machine.

When come to delivery date, they sent only the delivery team, so on that day itself, no installation for staking.

I have to call the Courts for staking installation. This is unacceptable. Time consuming.

When the installation team came, they did the staking however I need to buy the necessary things like white tape, extension etc2.
I have to install adaptor, white tape etc2 on my own.

If I need their assistance to install the white tape etc2, I need to pay for their extra trip.

My things not yet tested if the machines work.

I was attended by Faridah the sales staff on 15 Aug25 @ Tampines store. She was very helpful. Delivery was on time on schedule. Had some defects on the coffee table. Delivery man was very helpful. He called his office to report & was told that the sales staff will follow up with me. Same day late evening, Faridah called me to follow up & and the issues was resolved efficiently.I am glad that I met a staff who is service oriented and I hope all other customers will receive the same level of service I experience at the Tampines store or their own outlets.

Ordered a Philips All-in-One Steam Iron through the Courts website on 12 Aug 2025, which promised delivery in 5 working days, and that their team would be in touch to update on delivery details. Did not receive any communications from Courts. Called on 18 Aug 2025 (5 working days later) to check on the status of my order and the sales assistant on the phone could only request that I continue to wait for their team to contact me and could not provide any firm dates on delivery or when the Courts team would contact me. Still waiting for updates from Courts.

This is my first experience with Courts Singapore, and regrettably, it has been the worst I’ve encountered with any major company. I am extremely dissatisfied with both the service provided by Courts and the performance of your appointed third-party repair vendor. The service quality is poor, the technical knowledge appears lacking, and the communication has been almost non-existent.

I am genuinely puzzled by the vendor selection process. It is unacceptable for a customer to be left without a functioning fridge for over two weeks. My request is simple: if the fridge can be repaired, please do so properly without causing further inconvenience. If it is beyond repair, kindly be transparent and inform me. What I’ve experienced instead is an indefinite wait with no clarity or resolution.

📅 Summary of Incident
11 June 2025

10:55am: Called hotline to report fridge malfunction.
11:02am: Received and submitted repair form.
12 June 2025

11:34am: Vendor arranged to pick up fridge.
17 June 2025

9:14am: Vendor returned fridge, claiming it was repaired.
28 July 2025

9:13am: Fridge malfunctioned again; called hotline.
10:54am: Submitted repair form.
29 July 2025

6:21pm: Courts emailed to say claim would be expedited (2–3 working days).
30 July 2025

Vendor arranged repair for next day.
31 July 2025

Vendor visited, claimed internal parts were not original, would return next day.
01 August 2025

No repair done; no call or update received.

04 August 2025
4:51pm: Called hotline; no update available.
05 August 2025

9:10am: Called again; still no update.
9:35am: Vendor insisted on coming despite my unavailability.
4:23pm: Vendor confirmed visit for 6 August.

06 August 2025
Vendor visited, unable to repair, took fridge back, provided loan unit.
No timeline given for return.

11 August 2025
10:04am: Called hotline again; requested store credit if fridge is beyond repair.
No follow-up received.

12 August 2025
11:04am: Called again; still no update and inform them to get back to me.the requested me to wait again for a few days which I refused. Well even if you refused to they also don’t care they just refused to call you back.

4.20pm : called again and inform the call center I would like to speak to someone who can make decision. They say they will arranged and definitely someone who can make decision will call by today BUT they cannot reveal who will call. Well not surprise they failed to call again.

Seriously I have got no idea how to get Courts to expedite an issue. As there is literally no means to lodge a official complaint , everything is channel through the call center which things don’t move.

On 11 August 2025, from around 3 PM onward, I visited Woodlands Courts with my family to purchase a water dispenser of a particular brand. Unfortunately, the experience was very disappointing. The salesperson attending to us did not seem knowledgeable about the product and repeatedly told us to "come back another time" as the promotion was currently unavailable.

We asked if the product could at least be switched on for us to view, but received the same response. When we requested assistance from another staff member, they also could not provide much information. We then asked to speak to the manager, but the manager never came to assist us.

I was left wondering — if the store has a product on display, why is there no salesperson who knows about it? As a customer, I made the effort to visit the store and expected proper assistance, not to be told to return another day without any meaningful help.

Very disappointing experience, and I hope the store can improve staff training and customer service.