Costa Anmeldelser 

This may not be fair to criticise Costa at this stage yet as our initial dealings have been with Seascanner, but the issue affects our impression of both companies so far.

I booked a cruise through Seascanner at the end of April for a cruise in August.

Everything appeared to be fine, as I had a booking confirmation from Seascanner and a confirmation from Costa Cruise.

I was able to login to both My Trips on Seascanner and the Itinerary with the Costa Cruise, as well as see my booking in the Cruise Cruise app.

However, when I went to pay the balance on the due date I could not log in to either Seascanner's or Costa Cruise's website.

As it was the weekend I was not able to contact customer support for either company. I did manage to fill in a contact form with Seascanner.

On the Monday I tried to use Seascanner's online chat, but they were only able to discuss new bookings. I made several attempts to call the customer support line on the Monday morning, which is supposed to operating between 10am and 4pm Monday to Friday, but was still saying the line was closed at 11:30am.

By midday i was contacted by Angelina in customer services, who did an excellent job at fixing the issue for me and the booking was reopened and the cruise secured with the cruise line. I was advised that Costa Cruise had updated their IT systems at the time of booking and it had fallen foul to computer error.

At this stage I would have been happy to give Seascanner a 4 or 5 star review, as Angelina worked hard to resolve the issue and alleviate a lot the stress and anxiety this issue has caused.

However, at no stage has either Seascanner or Costa Cruise offered anything by way of compensation for the stress and anxiety. We have flights and accommodation booked at our start and end ports. Had it not been for the balance been due we could have been close to our departure date to find out we didn't have a cruise to go on.

I contacted Seascanner to see if either themselves or Costa Cruise might offer a goodwill gesture, but was given a flat no from Mitch at Seascanner. I pushed for a further response and have not heard anything since.

This is our first cruise experience and it has not encouraged to go on one again and there is still a nagging doubt that there will be no more issues to come.

We sailed on the Barcelona to Rio De Janeiro repositioning cruise onboard Costa Pacifica, the cruise was by far the best cruise we have done. The entertainment on the ship was incredible, it was very high energy, the music was up to date and the deck parties in particular were fantastic. Cruise excursions were affordable and enjoyable, cabins were comfortable, food was enjoyable and the cruise chat function was a great addition allowing us to meet new friends on the ship and organise meet ups. We will definitely sail on Costa Cruises again in the future.

Not safe life jacket procedures. Even with drinks package, water is restricted to 1 small bottle per day. Food is limited, small amounts, and lukewarm even when put out fresh. Did not take nut allergy serious, said they would check for the next evenings food!
The 1 star is due to the cabin being clean, and comfortable.

Good outfit was pleased

Reservamos un grupo de amigos( 3 matrimonios) un crucero ( barco Costa Esmeralda) por el mediterráneo de una semana de duración en el mes de Marzo 2023, a través de una promoción de "todo incluido" en el mes de diciembre de 2022. A su vez contratamos a traves de Costa Cruceros las 4 excursiones que nos parecieron mas oportunas y que según la opinión de sus empleados eran las mejores y más económicas. Todo fue de "maravilla" durante la tramitación de la reserva con una atención exquisita y todo tipo de atenciones, telefónicas, email, consultas, aclaraciones, reserva de mesa en restaurante, etc. Todo fenomenal, aunque en función del empleado que te cogiera el teléfono las informaciones eran distintas.....Como he dicho al inicio la promoción era "todo incluido", incluso durante la tramitación se preguntó si el todo incluido incluía las bebidas, indicándonos que por supuesto era un "todo incluido". Todos felices y contentos. La realidad fue un autentico desastre. El barco precioso, El personal (1500 tripulantes, 300 cocineros....etc.) en general dentro de lo razonable, aunque para conseguir que alguien hablara español era poco menos que imposible. Llegamos a cenar, restaurante muy bonito, nos indican la mesa y primer problema o tienes en el móvil escáner para bajarte el menú o te puedes quedar con cara de tonto esperando que alguien te traiga una carta de menú. Dado que teníamos un "todo incluido" pedimos un vino normal que figuraba en la carta, segundo problema, en el "todo incluido" no estaba incluidas las bebidas.(?) Pedimos agua y nos traen una botella de 1 1/2 l. para los seis y a precio de "moco de pavo". Lógicamente al dia siguiente contactamos con la agencia de Costa Cruceros en Madrid, para aclarar el asunto del las bebidas y nos indican que en el "todo incluido" no entran las bebidas (?) pero... no es un "todo incluido" ?, si, pero, en la "segunda pantalla" ya se especifica que no se incluyen las "bebidas", de todas las formas revisarían las conversaciones habidas y nos informarían al respecto. Dos meses después aún estamos esperando la explicación. Las excursiones de Costa Cruceros, se pueden explicar en "paseos" en autobús de 4 horas con guia y una hora de paseo por sitio de turno procurando escuchar lo que el guía indicaba, cuando le funcionaba el sistema de comunicación que de cuatro excursiones en dos no funcionaba, el paseo en autobús salió caro. Como ejemplo , salimos de Civitavecchia a las 8.30 h. llegamos a Roma a las 10 h. recorrido en autobús por la ciudad a las 11 h. nos dejan el el Vaticano y a las 12 h. regreso al barco 1.30 h más. Como resumen de nuestra experiencia, después de hacernos perder la ilusión por el crucero, es que nos ha parecido una "tomadura de pelo", poca o ninguna seriedad por parte de Costa Cruceros y un engaño en el mismo. Decepción por parte de todo el grupo y con la recomendación de que elijan para sus cruceros otra compañía. Podría ampliar en más detalles "decepcionantes" pero entiendo que con lo expuesto es suficiente para indicar el malestar originado en la ilusión puesta en un crucero de amigos.

Bought a mini cruise from Barcelona for a 3 nights to sample the life on the waves to son, his wife and 2 grandchildren and it wasnt the best to be proud of. Checking in was good, buffet food lukewarm, restaurant mediocre and worst of all been refused tap water on board saying only bottled water is available. Staff not helpful and some didn’t even look at you to acknowledge or to welcome. Yet forced to pay service charges quite steep €11pppd. Outrageous. Coffee and tea not available during day times and all staff extremely punctual and eager to switch off machines at allotted times, what an awful experience since Covid. From bad to really worst

This company failed to provide wheelchair assistance for the safety drill. They failed to provide wheelchair assistance to the dockside for an excursion causing us to be late as my sick wife had to push me. They cancelled 2 of the 4 excursions we booked. We had to fight for a refund for a cancelled excursion right up to disembarkation. The tour desk refused to help us get a taxi for the cancelled excursions forcing us to remain on board. We reported the air-conditioner broken at 2pm, it was fixed at 11:30pm with the room cooling down by 1am. We overslept and missed breakfast and all the restaurants were closed so we only ate at 1pm. We were told we had to deposit cash into our onboard account within the first two days and then they refused to let us deposit cash on the first day. On the second day we were informed there is a limit of $2,000 per day deposit which limited us to 50% of our total deposit.

I am reluctant to write such a negative review, but I feel other potential customers need to be aware of this company. We had a holiday on Costa Smeralda in March 2022.. As suggested on their pre-departure website, we pre-booked 3 shore excursions. We took two half days walking tours and were eagerly awaiting our full day tour when it was cancelled by the cruise company 36 hours before the planned date, as there were not enough English speaking customers booked to make the tour viable. We understood this and as there was not another full day tour available on that day, we asked for a refund. This was refused. We were told that we could take a walking tour or have a full day tour in Barcelona instead. I explained that we were very familiar with Barcelona and also as it was our last day on the ship we did not want to spend it ashore. The walking tours were less than half the price of the full day tour we had already paid for but which they refused to refund.
We lost almost 200 Euros over this and the attitude of the staff was that of indifference and rudeness.
We would never travel with this company again and would urge other customers to take our experience into consideration when booking their cruise.
I would like to say that the cleaning staff and waiting staff were excellent and well mannered at all times.

Gentilmenta visaron que reintegrarían en 60 días el dinero por los cruceros cancelados por el covid. Ha pasado el doble de tiempo sin noticias del reintegro.
SI ALGUIEN ME ASESORA ANTE QUIEN RECLAMAR
rossialorasARROBAhotmail.com LE QUEDARÉ AGRADECIDO. Saludos