Cooks and Company Anmeldelser 

329
•
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

Not a good exprience for us. We purchased a Bosch dishwasher - no problem with price etc but we were not informed that the inlet hose on the machine was not a standard size and that could cause us... Vis mer

Vurdert til 5 av 5 stjerner

Excellent customer service, far better than recent John Lewis experience. They had the stock as promised on the site and delivered on time. One part missing from Miele - Cooks customer service did not... Vis mer

Vurdert til 5 av 5 stjerner

We visited Cooks & Company many times to choose appliances for our new kitchen. The sales person Ryan who dealt with us was very helpful, patient and happy! We were impressed with the range of appli... Vis mer

Vurdert til 5 av 5 stjerner

Dishwasher was due for delivery on Friday between 1600 and 2000. I received a phone call around 1400 saying the delivery truck had had a tyre blow out and didn't know how long to get a spare. Did I ne... Vis mer

Informasjon om virksomheten

  1. Kjøkkenutstyr

Skrevet av virksomheten

Cooks & Company offer an extensive range of luxury kitchen appliances and handmade kitchen furniture oozing sophistication, versatility and style.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

329 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(329)

1 anmeldelse i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

Not a good exprience for us

Not a good exprience for us. We purchased a Bosch dishwasher - no problem with price etc but we were not informed that the inlet hose on the machine was not a standard size and that could cause us problems - had we known that we would probably have purchased that make. The installer was unable to install as hole was not large enough so we were high and dry, we called Cooke twice that afternoon and were told that the salesman would call back - he didn't - I eventually managed to speak to him the following day and my installation fee was refunded . My point is the whole business was stressful to us and we now have to emloy a qualified plumber at a cost of £150 to complete the work.
No problem with fitter , he was quite upfront with us and this problem is common - we should have been warned!

13. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent service

All members of the sales team, namely David, Nigel and Alex were extremely helpful and knowledgeable about the Miele appliances purchased. From initial contact, through to delivery, even storing the items until they were needed for installation.
Very worthy of 5 stars - thank you all

22. april 2025
Vurdert til 5 av 5 stjerner

Brilliant experience

Bought a beautiful dining table and chairs - the sales person couldn’t have been more helpful when making the choices and the delivery team were brilliant
Thank you all round!!!

3. april 2025
Logoen til Cooks and Company

Svar fra Cooks and Company

Thank you very much

Vurdert til 5 av 5 stjerner

Just amazing

Amazing experience from start to finish.

20. mars 2025
Anmeldelse skrevet uten oppfordring
Logoen til Cooks and Company

Svar fra Cooks and Company

Many thanks for taking the time to write a review and pleased that you have had an amazing experience with our company.

Vurdert til 1 av 5 stjerner

Avoid like the plague

Avoid like the plague ! I purchased 2 Miele ovens and a very expensive Gaggenau hob from Cooks & Company 2.5 years ago. One Miele oven which is hardly used has stopped working and they want over £300 to get it repaired. After complaining they have offered to halve this repair cost which is still unacceptable bearing in mind the Miele oven cost £1200. Miele are currently advertising on TV that their equipment should last 20 years - what a joke ! Now adding a reply to the comments posted below. I have also left Miele the same review, however, as you know under British law it is the retailer who we have a contract with and it is up to the retailer to ensure the goods they sell are fit for purpose. If you are unable to persuade Miele to fix the oven which is not working maybe you should not sell the Miele brand anymore as it is damaging your brand. We are still left with an oven that cost us £1200 only just over 2 years ago which does not work so the review is fair and accurate

16. april 2024
Anmeldelse skrevet uten oppfordring
Logoen til Cooks and Company

Svar fra Cooks and Company

Thank you for taking the time to leave us a review. We greatly appreciate all feedback.

We are disheartened that you feel it appropriate to leave us a 1-star review because your item broke down. As the retailer, we of course do not manufacture the item & have no direct influence on its long-term reliability. You refer to “they want over £300 to repair it” and that the tv advert refers to a 20-year life expectancy. You are referring to Miele, not us. Your review would be far better directed towards the manufacturer as your issue is with them, not us.

As a responsible retailer who greatly values their customers, we believe we acted in an extremely high-quality way. We responded to your initial contact quickly & efficiently. We explained the process and where you stand within the consumer regulations. We assured you that you were not being left alone and that we would support you in reaching a fair & reasonable solution. We offered a solution which would significantly reduce your financial outlay, all within our responsibilities under the sales regulations.

These kinds of reviews are damaging to independent businesses like ours & so where we feel the criticism is unfair, we will seek to address it.

Kind regards, Cooks & Company

Vurdert til 5 av 5 stjerner

Mediterranean Risotto!

Superfast delivery, well packaged and very fairly priced.
I absolutely love the Mediterranean Risotto! So tasty, so easy to prepare. I first found it in a farm shop in Yorkshire, was a great holiday meal too.
Will definitely be ordering again. Well done Cooks&Co!

28. juni 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent service

Excellent service. I had a problem with my order and Cooks and Co went above and beyond to help sort it out and ensure all was as it should have been. I hasten to ass that this was the first time I had experienced a problem having bought many items from them prior to this, all without a hitch. They really are my go-to for appliances.

1. oktober 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Purchase of new hob

Having been let down by our supplier for a new hob, Cooks & Company provided a suitable alternative within 48 hours.
Ian Moulds proved very knowledgeable and helpful - much appreciated.

1. oktober 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Delivery was fine, but...

Delivery was fine, but I was concerned with some damage to the box and, potentially, the cooker hood. We are told to advise the company as soon as possible if we have any issues, so I took some photos and emailed them together with my concerns and have heard nothing since!

27. september 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

We visited Cooks & Company many times…

We visited Cooks & Company many times to choose appliances for our new kitchen. The sales person Ryan who dealt with us was very helpful, patient and happy! We were impressed with the range of appliances in the showroom, far better than other suppliers in the area. You really do need to see appliances before buying. Delivery arrangements were excellent too.

15. september 2021
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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