Compensair Anmeldelser 

It was a good experience and I receive the compensation as promised.

Hvala za vašo pomoč. Vse korektno in zanesljivo. Hvala

Our flight was cancelled because of pilot`s strike.Compensair managed to be paid in a few days,not more than a month.400 euros per person gave us the airline and Compensair kept 35% of them.Now,i`m waiting for my request of the return tickets.The airline was still on strike.
When i needed to contact Compensair team,they answer me at once.

Long waiting process, along the way there were some lapses in work regarding providing precise and concrete informations. Instead I was offered general, corporative evasive reponses when I was firstly falsely informed on the official site that the compensation is credited to my account. Then I've had to restart whole proces again. Had to force concrete answers out of employees which eventually lead to weakening of the trust. At the end I've received my compensation which was estimed 400e per passenger in USD and when converted to EUR it lost some of it's value. In the future if need be, I would not cooperate with Compensair again. For the sole reason, if you are represeting me and my case you are obliged to share informations/conformations regarding my case especially if I was mistakenly informed prior. Hope my review would at least contribute to developing transparency policy between service provider and clients.

Firma idzie po najmniejszej linii oporu i nie kwestionuje odpowiedzi linii lotniczych w spornych sytuacjach. Uzyskać odszkodowanie za niekwestionowane i wyraźnie opóźnione czy odwołane loty nie jest problemem dla klienta i sam to może zrobić. Problem pojawia się wtedy, gdy dwie strony nie są w stanie dojść do porozumienia i wtedy liczy się na pośredników jak Compensair, a w tym przypadku nie pomogli. Odpowiedź brzmi- linia lotnicza nie zgadza się na odszkodowanie.

At first i didn’t believe about this kind of service,until they really fixed it and gave me a refund from the airline,even though its a bit costly,i didn’t mind paying it as they really did a great job.
Highly recommended.

My experience with Compensair has raised serious concerns regarding the consistency and transparency of their claim handling process.

This case involved a booking for 3 passengers on the exact same flight. Compensation was approved for 2 passengers, yet for me — the actual booking owner — I was informed that the airline had allegedly refused the compensation claim.

What makes this even more confusing is the contradictory status history shown in the case itself. The timeline initially showed that Compensair was already “working with the airline,” followed by “pre-legal stage,” including statements that a claim had supposedly been filed with a consumer protection authority and that legal action against the airline was being considered.

However, another section of the same case later showed statuses such as “application received,” “application check,” and “claim submission,” as if the process had only just started. These inconsistencies make it extremely difficult to understand what is actually happening with the case and whether accurate information is being provided to customers at all.

Despite multiple follow-ups, no proper explanation was provided regarding:

* why 2 passengers from the same booking were approved while the booking owner was rejected;
* why the case statuses appear contradictory;
* or what the real stage of the claim currently is.

Customers deserve transparency, accurate information, and consistent treatment — especially in legal compensation cases involving airlines.

Formal complaints are being considered towards the Romanian consumer protection authority, the relevant European consumer protection institutions, as well as the authorities from the country where the company operates.

— Olar Paul Alexandru, paulalexandruolar@gmail

Все прошло быстро и без запинок,компенсация получена. Спасибо ребятам

Recomand cu incredere!am recuperat banii în urma unui zbor anulat, zborul fiind anulat din cauza condițiilor meteo si de regula compania aeriană nu despăgubește. Cei de la Compensair au reusit!
Multumesc

Very nice and pleasant experience.
Thanks for the claim. The process was very simple and completely digital.

Fast, polite, very helpful. I am very grateful

They did what they offer to do. Very smooth and professional work. Definitly i suggest RECOMMENDED

Received the compensation with 30% deduction. Though there was delay of 2 year response Received was always prompt.. Thank you so much for all the efforts.

Llegar a una negociación particular con la aerolínea me resultó difícil y tedioso, compensair agilizó y fue muy útil su intervención, aún me falta una transacción pero estoy muy conforme con su trabajo

I have had o good experience! Even I should wait 3 month but the compensair is the best company ! Recommend

Todo fue realmente como te explican! Tuve mis dudas para someter mi información, pero valió la pena. Una vez sometida toda la inf y documentos solicitados recibimos nuestra compensación. La comunicación por WhatsApp fue genial.

The travel avency and the airline refused to give my money back but you helped us to get some refund. Thank you!

It was my first time of getting flight delay that was corresponds with the EU regulation air passenger rights and I am happy that I choose Compensair to represent my case and receive refund. The process was so smooth and fast. I want to thank the whole team for their great job.

I've got money compensated, very easy and straight forward, the waiting period was around a month

Foi uma experiência boa, muito atenciosos e rápidos. De usar novamente se voltar a acontecer.