Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Worst service ever,5 years after flydubai accepted to pay compensation wich should be 420eur/person...they send 209eur to only one of us....i am asking what is this after they confirmed 420eur each...... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Kreipiausi tiesiai del kompensacijos i turku kompanija Mavi Gok,taciau jie atsisake moketi ,tada Compensair emesi sitos bylos ir ,aisku palaisniui ,zingsnis po zingsnio,bet kompensacija man issireikal... Vis mer

Vurdert til 5 av 5 stjerner

I want to express my huge thanks to the Compensair team for helping me get my compensation from Turkish Airlines. Naturally, I was a bit anxious about the timelines at first, but their support team an... Vis mer

Vurdert til 5 av 5 stjerner

Desde el principio muy buena comunicación y muy rápida gestión. En cuestión de mes y medio me han dado una resolución favorable en todos los casos reclamados y he recibido mi compensación económica.... Vis mer

Informasjon om virksomheten

  1. Juridiske tjenester og myndigheter

Opplysningene stammer fra ulike eksterne kilder

We help receive compensation up to €600 for a flight delay or cancellation or overbooking. Learn more to know if you are entitled to compensation


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 97 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(1 698)

263 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

We have a problem with airflight (Overbooking with Lufthansa (LH))

We have a problem with airflight Lufthansa (LH) because of overbooking and contact Compensair. Over the long journey of compensation, the supporting team of Compensair was always welcoming, helpful and respond rapidly allover the day through whattsap and mails. They are honest and I suggest Compensair for all passengers who face any problem with airflights.
Thanks for Compensair

5. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Hasta el día de Hoy no tengo detalles…

Hasta el día de Hoy no tengo detalles de la gestión sabiendo que era un vuelo de 2 personas con escala lo que refleja 4 vuelos en total por gestionar la devolución, y solo recibí una pequeña cantidad que no llega al valor de un. Vuelo

23. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Compensair

Hola,

Lamentablemente, con base en la información proporcionada, no podemos identificar su caso en nuestro sistema y, por lo tanto, no podemos ofrecer un comentario detallado sobre la situación.

Para que podamos ayudarle lo antes posible, póngase en contacto con nuestro equipo de soporte en team@compensair.com y comparta los detalles de su caso.

Vurdert til 1 av 5 stjerner

Holding our money since 2020


Holding our money since 2020? Flight VY7751 (Vueling Airlines)On June 16, 2020, Anastasiia Shylo and Mariya Konyk signed and submitted the official Assignment Forms to Compensair for flight VY7751. The airline is operating normally and the Spanish statute of limitations is 5 years, which means the legal action must have been successfully processed long ago.However, Compensair has completely ignored all our follow-up emails sent in 2021, 2023, and now in 2026. This is absolutely unacceptable. We demand a full status update regarding our case and our payout immediately! Our contact email in your system is . Please contact us to resolve this.

17. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Compensair

Dear Anastasiia,

We are sorry to hear about your dissatisfaction with the outcome of your claim.

Please note that no compensation funds were received from the airline and, therefore, no money has been withheld by Compensair.

Following the submission of your claim, our legal team pursued the case with the airline. However, the claim was rejected, and the pre-court proceedings did not result in a successful outcome. Despite the actions taken on the claim, we were ultimately unable to pursue the matter further, and the case was closed.

If you have not received our previous communications or would like us to review the correspondence history with you, please contact us at team@compensair.com and we will be happy to assist.

Vurdert til 1 av 5 stjerner

They accept the claim and pretend to…

They accept the claim and pretend to work on it. When inquiring about the status of the case, they cite various reasons, but in reality, they do nothing. They also provide no evidence of what they've done. They simply lie about the claim status.
Five years have passed since we filed the claim, and we haven't received compensation for the flight. Furthermore, we haven't received any information about the claim's progress during this entire time. We had to contact them ourselves every time. And when the five-year period passed, they simply stopped responding. They claimed they'd referred the case to court, but that never happened.
Because of this company, we lost the opportunity to work with another compensation company, as their agreement prohibits working with other companies until the claim is closed.
Don't even think about working with them.

16. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Compensair

Svar fra Compensair

Dear Vladimir,

We regret to hear that our services did not meet your expectations.

Unfortunately, claim processing times can sometimes be significantly extended due to airline responses, legal proceedings, or other factors outside our direct control. We understand how frustrating it can be when a case takes longer than expected and updates do not meet expectations.

We take your concerns seriously and would like to review your case in detail. Please contact us at team@compensair.com so that we can investigate the matter and provide you with an update.

Vurdert til 2 av 5 stjerner

I would not recommend Compensair at all

I filed a claim with Compensair on my sister's behalf, Enkeleida Hoxha. I can't even begin to count how many emails I've sent them. The matter is in this or that process, they keep assuring me. After nearly a year, they informed me that the airline had not approved the compensation.

25. juni 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Compensair

Dear Valentina,

The airline rejected the claim, stating that the disruption was caused by air traffic control restrictions. Under EU Regulation 261/2004, such circumstances are considered extraordinary and do not entitle passengers to compensation.

Our team carefully reviewed and pursued your claim, but unfortunately, we were unable to identify sufficient grounds to challenge the airline's decision further. As we only receive a commission when a claim is successful, we are always motivated to pursue valid cases wherever possible.

We genuinely wish we could have achieved a more favorable outcome for you.

Vurdert til 1 av 5 stjerner

I am very upset

Hello, we are waiting for compensation from Lufthansa to this company and then to us for more than 4-5 months. For first passenger they paid in short time, but for another two passenger they did not paid. First time they said that airline Lufthansa accepted to pay. Then some times later they changed status on their site of us that airline refused to pay while it was acceptance status first. I think it is big lies. I can’t say whether company is bad or Lufthansa but there is something big lie. Flight number was LH2559 and we missed connecting flight to madrid from munich, coz first flight delayed. It was in 2024. I have no hope rn from this company. They only providing scripted answers

8. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Compensair

Dear Luka,

We understand your frustration and would like to clarify the situation.

The airline preliminarily agreed to compensate all three passengers. However, compensation has so far been paid for only one, despite our follow-up requests.

To receive compensation for the remaining passengers, our team is continuing negotiations with the airline and considering escalating the matter to the passenger rights authority. Such proceedings can take time and, unfortunately, the timeline is largely beyond our control. However, given the positive outcome for one of the passengers, the chances of a successful resolution for the remaining claims are very high.

If you have any further questions, please contact us at team@compensair.com.

Vurdert til 5 av 5 stjerner

Incredibly straightforward

Incredibly straightforward. Compare this to a dispute directly with an airline, such as the shocking experience I’ve just had dealing with Ryanair under similar circumstances, and it’s two-thumbs up. Thank you.

15. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Vor zwei Jahren reichte ich bei…

Vor zwei Jahren reichte ich bei Compensair einen Antrag auf die mir gesetzlich zustehende Entschädigung ein. In den zwei Jahren geschah nichts. Ich schickte immer wieder E-Mails, auf die jedes Mal eine andere Person antwortete, und niemand wusste, in welchem Verfahrensstand sich der Fall befand. Jedes Mal waren die Antworten unhöflich und vage. Schließlich beendete ich die Zusammenarbeit. Nie wieder Compensair

3. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Compensair

Svar fra Compensair

Hallo,

es tut uns leid zu hören, dass Sie mit unserem Service unzufrieden waren und sich dazu entschieden haben, die Zusammenarbeit zu beenden.

Leider konnten wir Ihre Anfrage anhand der Informationen in Ihrer Bewertung nicht zuordnen. Basierend auf Ihrer Beschreibung ist es wahrscheinlich, dass Ihr Fall von einer Passagierrechtebehörde oder im Rahmen eines Gerichtsverfahrens geprüft wurde. Solche Verfahren können leider sehr lange dauern, und die Bearbeitungszeiten liegen häufig außerhalb unseres Einflussbereichs.

Wir möchten die Situation gerne klären. Bitte kontaktieren Sie unser Support-Team unter team@compensair.com, damit wir eine weitere Prüfung durchführen können.

Vurdert til 5 av 5 stjerner

My children's flight was canceled and…

My children's flight was canceled and postponed until the next day. I applied here, not expecting any compensation, but I did receive it. Although I made some mistakes with the bank information, they were very patient and helpful, and the customer service was excellent.

3. juni 2026
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

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