continued bad and illegal behavior of their drivers. loitering and parking illegally, trespassing on private property, they use Abela Green (Epsom) as their personal smoking and bathroom pit, p... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
10th Aug 24, ride from Terminal 5, Heathrow, couple with two small bags, to Thames Ditton, Surrey. 10pm pick up, 25% cheaper than competitors. Collection on time, large & clean car. Helpful driver. No... Vis mer
After being diverted from Heathrow to Gatwick due to the substation fire, the driver travelled from one airport to the other, waited a further two hours for me at Gatwick due to the delay in getting m... Vis mer
Elderly mother booked a ride from hospital to home. Was advised didn’t take cash after pick up and driver took her to a cash point where had to withdraw cash plus pay 2% charge ( probably pocketed by... Vis mer
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Informasjon om virksomheten
- Taxiselskap
- også i
- Transport
Om Clocktower Cars UK
Skrevet av virksomheten
Clocktower Cars, established for 15 years are market leaders when it comes to transporting people or packages. Facilitated with market-leading dispatch system Cordic, we operate a fleet of 100 vehicles serving clients in the Epsom and Ewell borough and surrounding areas. If you looking for a taxi near me, Clocktower Cars can supply any type of vehicle to suit your requirements being from a saloon to a vehicle to accommodate up to 8 passengers with luggage. Our drivers and vehicles are fully vetted and inspected to ensure you receive the best of service.
Clocktower Cars taxi near me are licensed for Private Car Hire Services. We take great pride in offering our services to clients knowing all our drivers are enhanced DBS Checked and have the necessary documentation to be able to drive passengers on a hire and reward basis. Our services are only available on a pre-booked basis or as an ASAP service and any journeys you require must be booked through our control room.
Clocktower Cars taxi near me are licensed for Private Car Hire Services. We take great pride in offering our services to clients knowing all our drivers are enhanced DBS Checked and have the necessary documentation to be able to drive passengers on a hire and reward basis. Our services are only available on a pre-booked basis or as an ASAP service and any journeys you require must be booked through our control room.
Kontaktopplysninger
Epsom Clock Tower, High St, KT19 8BA, Epsom, Storbritannia
- +44 1372 747747
- info@clocktowercarsuk.com
- www.clocktowercarsuk.com
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Intentionally misleading pricing
Avoid. The App gave a completely wrong postcode for my destination and the agreed fare was almost doubled by the cab office during my journey. Clocktower have refused to refund the difference or correct their App. Have reported to Trading Standards.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi SP,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
I had a cab booked for 6:05am today in…
I had a cab booked for 6:05am today in Epsom, but it never turned up. I had to call and chase or nothing would have happened, now I’m late.
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Phil,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
My wife booked a cab at 7.30am to be…
My wife booked a cab at 7.30am to be picked up at 9am to go to a hospital appointment at Epsom hospital, we live a few miles away in tadworth but it was raining hard so that's why she booked a cab.we used clocktower cars in Epsom a few weeks ago and the cab arrived 15 miss late,which wasn't the end of the world. The hospital appointment was for 9.30am..at 9.10am my wife rang the clock tower cars office to see where the cab was,the assistant said it's hard to get a cab during school run times..if this is the case then don't say you can do it and take the booking..it's not hard is it. Poor management. The cab eventually arrived at 9.35 am ..the hospital appointment was 9.30am, she got to the hospital at 10am. I rang the office that morning to complain and see what they had to say and the assistant said I will get the manager to call you..I left him my number..guess what..no one has called me..surprise. it's not worth waisting my time chasing them up over this,but it just shows how they can't even get the basics right, and that is their business. It probably doesn't matter to them if they loose one customer, terrible service, terrible management, keep in the back of your mind you have a good chance of being late for where you are trying to get to using clocktower cars Epsom.. good luck..you will need it.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Lee,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Unreliable
27th January 26 at 7am it was raining really heavy and windy so I booked a taxi for 9.00am to go to epsom hospital and requested for them to try and be on time as this was yet again the second medical appointment I had in a fortnight! At 9.05 when I rang they just said that it is difficult to get a cab in school run hrs ! Eventually my taxi got to me at my hospital appointment time at 9.35 and I arrived at my destination at 10am . Letting my husband know of this he actually rang the company himself and he was told that the manager will get back to him ! We are still waiting ! Disgusting considering this is the second time in two weeks that ive been let down !
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Susan,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Made us wait a whole ass hour for a…
Made us wait a whole ass hour for a taxi up to college and we were late by like half an hour. Also charged us a whole lot of money EACH. Instead of us having a normal 4 seater booked, they booked a 6 seater and added an extra person to our car which increased the time by a whole lot. Bun dis company, never use them please 🙏.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Igor,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
absolute no education.
absolute no education.. nightshft jobs contollers are uneducated ill mannered
no manners put me and wife at risk cancelling a job when we were hungry and in the ,inus 3 temp in Epsom!!!! in new years eve!!!!
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Regnar,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
No show and oven a call 9 minutes before it was meant to turn up!
Booked a taxi through the app at about 6 in the evening for a car to collect us at 7.20am, I hadn’t heard in the morning so after giving them a quick call, the lady said “your get a text message thank you bye” waiting for a message I get a call it’s 7.11 “sorry we can’t get your car to you until 8.15” at this point I’m like your joking me no warning, completely unreliable and I’m now going to be late for my trip! Customer service was absolutely shocking too. I wouldn’t bother booking if your trip is urgent!
7. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Neville,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Pickup for trip to T5 Heathrow
Pickup for trip to T5 Heathrow was on time and journey completed in good time. Helpful driver accepted credit card payment. Car not the cleanest we have used.
Return journey the driver wanted cash. Unlike the previous driver a surcharge was requested for a credit card payment. Thought this was illegal now. Also pickup for journey home driver requested us to go the third floor of the T5 car rather than the first floor taxi pickup point where we were waiting and normally use. No explanation given.
I appreciate your reply but it is 10 months after the taxi booking on 16/10/25 our return trip from Heathrow to GU7 1TN. This delay itself must say something about the company's approach to reviews! I do not have the booking reference any more. Can't remember that I was given one. It's fair to say that having used your services in the past they have been acceptable, but I am now doubtful I will use in the future.
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Trevor,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Very unreliable service
Very unreliable service. You will book for a certain time and they won’t arrive until an hour after the time. You contact them and they give you flimsy excuses over the phone. DO NOT BOOK THEM.
13. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Kemsatu,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Late taxis
Same experience as others booked car well in advance then 10 mins before get a call to saying they are very busy, and are delayed 15 mins. Had to ask a neighbour to drop us at the train stn. Not the first time they have done this either 🤷♂️
27. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Paul,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Rubbish
Two times in consecutive attempts to use this lot I have missed my train due to them either no showing or being very late, despite leaving a large margin for possible traffic or other issues. I would rather walk than give this lot any more business
4. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Trav,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Awful company
Awful company. I had them booked to take me to a hospital appointment and they didn't show up on time. When I called they told me they'd be another half hour which would have left me late for my appointment but they didn't think it worthwhile to tell me. Had I not rang to check I'd have missed an appointment I'd been waiting months for.
30. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Mark,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Reliable and Efficient
We always use this company and have always found them to be extremely reliable and fair prices. The only thing that stops us giving 5 stars is that the cleanliness of the vehicles is sometimes not great.😌
8. august 2025
Anmeldelse skrevet uten oppfordring
Do Not Use Clocktower Cars
At the time of making the booking the company said it accepted card payments. On arrival at our destination the driver would only accept cash. They are liars and the driver became aggressive.
Do not use this company.
26. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Geoff,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Quite literally not fit for purpose
Quite literally not fit for purpose. Clocktower Cars Uk the worst cab company we've ever used. A pre booked cab over an hr late, leaving family and kids stranded. Six calls made, six bullsh#t replies about how long it would be. Ended up getting two Ubers in the end. Do yourself a favour and use someone else.
5. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Simon,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Wedding day nightmare - no show!! AVOID.
Booked several taxis for my wedding day online 1 month before the big day. Received confirmation emails and texts for all taxis booked. Called the night before my wedding to confirm all was still well. I was told that the larger car I requested was not available (no reason given as to why this had changed) and now I would need to pay more money than quoted because they would have to send 2 cars. Begrudgingly agreed to minimise stress even though this was completely their fault, not mine. Told all was booked and confirmed. Then, 5 mins past my pick up time on my wedding day, I receive a call that no taxis are free due to derby day. This resulted in my dad and 2 bridesmaids driving us in a panic to my wedding. Worst taxi company ever. Why have an online booking system if it doesn’t book you a taxi. Why have operators confirm taxi availability if there aren’t any. Turns out my wedding venue know they are a terrible company and don’t recommend them to anyone. Completely useless. Avoid at all cost.
6. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Lizzie,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Not to be trusted
I have used this company weekly for many months and for the same journey which costs £7. On Friday they attempted to add almost £4 to the fare, stating it was because of racing at Epsom (30+ miles away and with no connection to be whatsoever). I refused and only paid the driver £7 . The manager at their office was incredibly arrogant and rude. I will never use them again. Clearly trying to rip people off . I have reported them to Trading Standards.
6. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Stephen,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
I was picked up outside my house in morden. ,they charged me extra…
I was picked up outside my house in morden and bought to new Malden which is only 10 or 12 minutes away they usually charge me £11 80 which is cheap
NOW ,,,today Saturday 7th June 2025 they charged me £17 40p which is diabolical all because it's derby day which isn't relevant.i am fuming derby day has nothing to do with the fairi won't be using them anymore.i want reimbursing the difference they owe me £5 60p I'm not happy with this contact me with an answer Mr shaw
7. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Mr Shaw,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Predatory Practices
We checked on your price estimator and the trip was estimated at 47 pounds. We called to confirm this estimate, and after we had the estimate confirmed we confirmed the booking; all of this a few days before the trip.
Roughly an hour before our pickup time (at 10:30pm on a Saturday, way too late to reschedule or find another company) we were told the price was in fact 72 pounds. We had no choice but to accept this price as we had no other way of getting home.
The above seems like extremely predatory behaviour, and very dishonest. A few days after the trip the price checker is still estimating identical trips at 47 pounds. Please can you justify what happened?
24. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Jordan,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
ordered cab today from Alexandra park…
ordered cab today from Alexandra park to thornton heath. driver had no idea where I was - clear reception are passing wrong /false details onto the drivers. the driver himself seemed in huge hurry - VERY aggressive driving even though had my young son in car with me. AVOID if possible. a cabbie that does not know local area is a huge red flag.
9. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Clocktower Cars UK
Hi Mariam,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
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