I contacted Clair de Lune initially by phone and then via email after finding all the contact details I needed on their website. I was very pleased that they responded really quickly. I had a few que... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Daughter grew out of her next to me crib within the blink of an eye, managed to find the solid oak cot bed. Was delivered within a few days and was incredibly easy to put together! It’s extremely st... Vis mer
Selskapet har svart
What a fabulous company! Bought a gorgeous Moses Basket with stand, mattress and fitted sheets last year for my grandchildren when they visit. Took it on holiday with them last week and misplaced a sc... Vis mer
Selskapet har svart
I ordered a beautiful moses basket with accessories but hadn't received notification it was dispatched. On the account it just said processing. After 1 week I emailed customer services to ask when I w... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
Kontaktopplysninger
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, Storbritannia
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
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642 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very available and helpful customer…
Very available and helpful customer service
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Paolo,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Thank you so very much for getting my…
Thank you so very much for getting my order( re growgrows) went into administration- I love the fact you remembered the re - sizing - Much appreciated
Emma Lamb X
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Emma,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your bigger growgrow items :)
Kind regards
Clair de Lune Customer Service Team
Lovely product and excellent customer…
Lovely product and excellent customer service when a wrong item was sent
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Organic Folding Crib
We purchased the organic folding crib for our first born - such a beautiful item and got so much use out of it! We have just pulled it out for a second baby and noticed a couple of screws missing, Robyn assisted with the matter and was brilliant and so helpful.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Kammy,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Customer service
I had to get in touch with customer service, Rebecca and Robyn were fantastic, there was an issue with the Moses basket I had purchased, within a couple of days a new one was delivered, excellent customer service and great products
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Susan,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Outstanding
The adjustable rocking base for a Moses basket is perfect fit. The wood finish has a really smooth surface and went together without difficulty.
Customer services were outstanding in supplying a spare part very quickly and without fuss. A company I am happy to recommend.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Christine,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service received from…
Great customer service received from Robyn prompt helpful replies.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Rache
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I ordered items & paid in full on 11th…
I ordered items & paid in full on 11th march after weeks of waiting & several emails enquirwhere my order was I’m still waiting for my order. Finally I got a response telling me I would have my order by 27th April & im still waiting, after another several emails I then got another response finally on 6th may saying they would chase my order & get back to me the same day with 1 hour & I’ve still not heard anything back from them. This has got to be the worst customer service ever. Unfortunately I can’t cancel the order because it’s too near the baby’s due date. Shopping with this company was a big mistake! I wouldn’t shop with them again. I just hope when I do eventually receive my order that it’s correct & up to standard for my new baby. A lovely experience has been ruined!!
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Kathleen,
Thank you for your feedback—it is a vital reminder for us to improve our processes.
Please accept my sincerest apologies for the stress and frustration this has caused you during such an important time. I completely understand why you are disappointed, and I am truly sorry that I missed the mark on the communication timeline I promised you.
As a small business, I strive to provide a personal and seamless experience, but in this instance, I clearly fell short of the standards you deserve. I was working behind the scenes to secure your tracking details from our dispatch team, but I should have kept you updated in the meantime regardless.
I can now confirm that your tracking information has now been sent to you via email.
Again my apologies for the stress and frustration caused on this occasion.
Kind regards
Clair de Lune Customer Service Team
I absolutely LOVE this brand
I absolutely LOVE this brand! I was gifted the star blanket for my baby and absolutely fell in love with it! It’s so easy to get on and to keep my baby warm as she hated getting on any big snowsuits or jackets. I the found out they do a summer version so bought this as soon as I herd! They sent me the wrong item, and were rapid in replying to my emails about this and even faster at sorting out this mistake for me! And I had it corrected and Delivered the next day! Absolutely amazing products & customer service! HIGHLY RECOMMEND! I will be continuing to use there items!
Nicola
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Nicola,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I am so impressed with the customer…
I am so impressed with the customer service at Clair de Lune. I reached out because I was struggling to assemble my Moses basket stand and was confused about the parts. The support team (a special shout-out to Rebecca and Robyn!) responded quickly, clarified exactly how the parts should be used, and even went above and beyond by sending me the spare parts as it was missing.
It is rare to find such helpful and attentive service these days. They made a stressful setup much easier, and I now feel completely confident using the product for my baby. Thank you, Clair de Lune, for the great support!
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Udip,
Aww thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Ordered a moses basket and stand from…
Ordered a moses basket and stand from claire de lune, after a few days I emailed as I was unsure about when it would be delivered as there wasn't a tracking number, very quickly I was emailed back with delivery tracking number, today it arrived. Very pleased with the moses basket and stand and the extras 😃 😊 also yodels delivery. Thank you
From a great grandma to be.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Carol,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
Really happy with the service I received. There was a minor issue with my order (received wrong item) but it was very quickly rectified. The communication and customer service was top notch. Will definitely be order again as I love the products I ordered!
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Alison,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Svar fra Clair de Lune
Hello Maria,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
Originally sent an incorrect item in my order, but customer service team were extremely quick to respond and helpful in rectifying the issue.
Very happy with my purchase.
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Ashia,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Excellent customer service.
Had an issue with the item I purchased so raised my concerns with the customer service team. I had a quick response from Robyn, very polite, friendly and helped resolve the matter very quickly. Thank you so much Robyn, I really do appreciate your help. You are an asset to your team.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Katie,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great Customer Service
Even though there was an initial issue with one of the products, Clair de Lune were very swift to rectify it and sent out another very quickly. They responded very quickly via email & I love the quality of the products too (the baby wraps- fleece & cotton).
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Charlotte,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Customer Service Excellence
The customer service from this company has been exceptional, I would recommend them to anybody.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Laurie,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Terrible product and even worse…
Terrible product and even worse customer service. Will never purchase from them again.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Danielle,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations and that you were disappointed with your purchase. We would love the opportunity to make things right; please reach out to us at customerservices@clair-de-lune.co.uk so we can look into this for you personally.
Kind regards
Clair de Lune Customer Service Team
Item sent in wrong colour but very…
Item sent in wrong colour but very quick response and resolution from helpful customer services team
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Christina,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer support and communication!
One if the items i recieved was incorrect, however, customer service truly assisted me and even told me to keep the incorrect item and they will send the correct one to my house. Greatly appreciate your support and quick replies! I would definitely recommend Clair de lune!
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clair de Lune
Hello Habiba,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
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