City Wonders Anmeldelser 

The whole experience was very enjoyable. There wasn't too much walking, so wasn't exhausting.
You get to see the guards changing from different points.
The best part was the guide. We got Catherine and she was funny, knowledgable and provided a fantastic experience. Would recommend!

A really nice morning walk to the Buckingham Palace to see the guards' exchange.
Despite we already have seen a part of it before, our tourguide Umar was able to share a lot og background stories and details which were new to us. Also, he had the perfect timing to show us the guards passing very close by. Last but not least, Umar is really fun, we did not have one boring moment throughout our entire walk.

A big thanks to Alberto for taking us on our tour. His knowledge was thorough however what I personally liked was how professional he was and the passion he showed with us with good energy. Thanks Alberto and City Wonders! T&J - Australia.

What a great tour. Deborah gave an excellent overview of all of the highlights of the duomo as well as the surrounding areas. The viewing of the last supper was amazing and Deborah did an incredible job explaining the history and nuances.

Very convenient and informative tour with very friendly staff. The location meetup was very easy to navigate to and they take care of transportation between tours. The bus is big and has HVAC, so it was a nice while resting between stops. Alberto was our tour guide and I loved his spirit. Great experience!

We were led by Joseph for our Buckingham palce tour and what an awesome guide he was! Knowledgeable, humorous and very informative. We loved every minute of the tour and I would definitely recommend Joseph as a tour guide!

Knowledgeable guide with a smile, very friendly, specially dramatic Yeoman Warder and welcoming helpful staff made for a very enjoyable experience, fulfilling a lifelong dream to see the Crown Jewels and the Tower of London

We had a tour of Ostia Antica with our guide Alberto.

Amazing experience, Alberto did an amazing job as a guide, very knowledgeable and friendly. Would highly recomend this tour and if you are lucky enough to have Alberto as your guide you will have a fantastic day!

Thank you!

EDITED: of course you don’t because it’s an OPTIONAL PUBLIC TRANSPORT OPTION at Pisa Tower.

It was your company 100000%.

If I could give -100 stars I would. One of
Their tour guides publicly and LOUDLY chastised me for getting on a PUBLIC tram “with her group without asking”. It’s a PUBLIC transit system…

I said “this is a public transport system” and she said “it’s a PRIVATE SERVICE!!!” And was yelling.

And she yelled “GET OFF!”

It literally couldn’t have been more inappropriate and humiliating!

I booked a Colosseum tour, was there on time, waited 10 minutes, and even messaged the tourguide and did not get a reply. It was my last day in Rome, I missed out on a lifetime opportunity and now they won't even profide a refund of 49 euros too. I booked through Viator and they said you denied my refund request.

I have proof i messaged them before the start of the tour, and also the unsued ticket. They still denied my refund request.

In generale coli siamo trovati bene. Jacob, la guida, è stato molto disponibile e professionale.
Grazie!

Rien a dire. Au top

We bought 2 tickets for today at 10:30am for 180 pound sterling and we arrived 10 minutes late and nobody was there to give us our tickets while there are still people entering into the Vatican Museum with 10:30am tickets... called the help line and was completely unhelpful, we found 2 tickets for 11:30am paying other 50 Euro each...now queuing with people still entering with 10:30am tickets...that is the deadline 10:30am is imposed by City Wanders to its customers to forfait the prepaid tickets if they are late by a few minutes...this is a draconian unnecessary cutoff as the Museum would accept these tickets as the queueing people with 10:30am tickets were still entering at 11:00am... I know it for a fact as I bought 11:30am tickets and entered together with people with the same 10:30am tickets I already paid for today City Wanders (by the way 2x the price I paid this morning). I will raise this issue with the Vatican Museum organisation as I'm sure City Wanders didn't issue my tickets and therefore they completely took my 180 pounds in the bank... unacceptable in any other industry. By the way, no messages and no calls from City Wanders to check if we were near the Museums... overall a disaster from a client perspective

I booked a tour in error for the wrong date and cancelled the booking within approximately 30 minutes of purchase, as soon as I noticed the mistake. I also contacted customer support immediately to explain the situation and request a correction or refund.

Unfortunately, despite the cancellation being made almost immediately and no service being used, I was told the booking is strictly non-refundable under the operator’s policy. Even after escalation to the tour operator, the refund was refused.

While I understand the existence of cancellation policies, I was disappointed that no flexibility or goodwill was offered in a situation where:

The booking was clearly an input error
Cancellation happened within minutes
No tour services were provided or used
Disappointed by the customer service experience and wouldn’t feel confident booking with them again in the future.
I hope this feedback helps others understand how strictly the policy is applied.

Horrendous and u flexible company
3 hours at passport control queues at airport and lost 200 euros
Avoid

The actual experience I had was completely different from what was described in the itinerary. I clearly booked a tour that stated a professional guide would lead us to the crater summit, but in reality, we had to climb it on our own. If this was simply a misunderstanding due to how the information was written on your website, I could accept that and let it go, even though I joined the tour specifically because of that description.

Another issue is that your guide named Anna was very unprofessional. She was only friendly to English-speaking guests, while being almost silent and indifferent toward non-English-speaking Asian guests like us. The only part I truly appreciated was the female guide at Pompeii—I found her to be very professional.

The most serious issue is that after your company received my complaint, this guide named Anna directly mentioned my name and my complaint on the bus, which led everyone to laugh at me. This is absolutely true, and I am not lying. Based on all of this, I believe people should be aware that the quality of your guides is not good, especially for non-English-speaking travelers.

Let me add some details about how she was unfriendly:

First: She was very cheerful and talkative with other English-speaking Western tourists, but when it came to us Asian guests, she barely smiled. I even made an effort to smile at her several times and gave her many chances, but this was still the response I got in the end.

Second: I was sitting at the same table with five Western tourists during lunch. After the meal, the guide came over and asked the other four individually whether they enjoyed the food, but she did not ask me at all. I even deliberately looked at her, hoping she would make eye contact and ask me too, but instead she just avoided my gaze and skipped me.

Third: At the restaurant, a Western guest asked her where the restroom was, and she said she would personally take her there. I heard this and followed along to use the restroom as well. However, when we arrived, she let that guest go first. When it was my turn behind her, she made no effort to let me go ahead and said nothing—she simply continued the queue as if I wasn’t there.

After the volcano tour ended, I even took the initiative to greet her, but she just looked at me without saying anything.

She would ask other people how their experience was, but she never once asked me. Everything I’ve described here is absolutely true—I am not exaggerating anything. I was already very friendly toward her, but this is the kind of response I received. I feel extremely disappointed and believe this guide was very unprofessional.

2 days ago we had the best tour of the Vatican, Sistine Chapel and St Peter’s Bssillica. Nicola Guglielmi was our guide, he was fantastic, informative, friendly, extremely knowledgeable. Nothing was too much trouble and went above and beyond to make the experience unforgettable. Would definitely recommend.

Our guide was fantastic! Really the best!

we had a wonderful bus tour to Pompei, Almafi coast, and Sorrento. Our guide EdUardo 😉 was an excellent tour guide always kept the mood up with his jokes and expert knoweldge of Rome and southern Italy. Our driver Francesco with his amazing 40 years of experience expertly naviagated us through the winding roads of the Alamfi coast. Overall an excellent experience and would recommend it to everybody.

Barcelona Sagrada familia