City Wonders Anmeldelser 

323
•
TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

We booked a tour of the Colosseo - Paletine Hill & Forum Romanum via Head-out with City Wonders. Our guide was Patrik and he did a marvelous job. He told the story of the old Roman Empire with some v... Vis mer

Vurdert til 5 av 5 stjerner

We had a great day on this bus and boat tour to Lake Como and Lake Lugano. The tour guide Alice was very good at her job and spoke English well and understandably, with humour. She explained the local... Vis mer

Vurdert til 4 av 5 stjerner

The guided visit of the Eiffel Tower was well organized, the meeting point was easy to find and we had an excellent guide. We were hoping to get a fairly quick access to the tower, but the waiting tim... Vis mer

Vurdert til 1 av 5 stjerner

SCAMMERS!!! Very disappointing experience in Paris Eiffel Tower Guided Tour. We arrived at the correct meeting point on time, met the guide in person and showed him our QR codes. He then told us th... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Turoperatør
  2. også i
  3. Guidede turer
  4. Kulturelle omvisninger
  5. Sightseeingbyrå
  6. Turistattraksjon
  7. Turistinformasjon

Skrevet av virksomheten

Experience more of the destinations you love with a local expert on our City Wonders Tours. Skip lines, unlock closed doors & cross velvet ropes on top-rated tours of Italy, Paris, Miami, Cancun, London & more! City Wonders is the culmination of over 12 years of unparalleled experience offering tours at a selection of Europe's premier cities with major circuits like Rome, the Vatican, Venice, Barcelona, Naples, Milan, London, Paris, Miami and Cancun with many other popular destinations and venues. Since 2004, millions of people have chosen us as their trusted guide and travel companion to the places they visit on hundreds of thousands of tours. It was a very simple premise that sparked City Wonders. "Yes" to smaller groups, exclusive customer benefits, exceptional guides, and excellent customer service. "No" to over-crowded, generic tours with sub-standard guides and long waits in line. Our tours are the product of meticulous research, detailed planning, and a passion for providing the best travel experiences. When you go on a City Wonders tour, you benefit from a product that has been specifically tailored to offer an illuminating, unforgettable and stress-free journey into the past and present of some of Europe's greatest cities, monuments, museums and getaways. Join us!


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

323 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 96 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(323)

140 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

An amazing experience in St. Moritz and Bernina train

Not only we were happy with the quality and amount of the information provided, but also with the kindness and joy of the work of our guide Hager. Really outstanding! Not only she led so well a big group of a multinational group, but she also responded to all requests and doubts of the participants (myself included). On top of that, she has an amazing sense of humour. I would also like to underscore the professionalism of Giuseppe (the bus driver) - reliable professional, despite the challenges brought about by the road to St. Moritz. Congratulations, City Wonder!

6. april 2026
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Vurdert til 1 av 5 stjerner

Support Team ohne Support

Wir haben eine Buchung über citywonders getätigt die zwei Unternehmungen umfasste. Eine fiel vor Ort aus und es wurde eine Teilerstattung zugesichert. Bis heute nichts eingegangen. Auf Nachfrage heißt es bei viator (die sind wohl dafür zuständig) immer dass es weitergeleitet wurde an die Rückerstattungsabteilung. Diese sei aber weder für Kunden noch für viator selber telefonisch noch über Email erreichbar. Wenn das mal nicht ein Witz ist. Eine Abteilung die sich um Rückbuchungen kümmert aber als eigene Unterabteilung nicht zu kontaktieren ist... Das Geld ist weg und keine Hilfe vom "Support Team"
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Update 14.4.:
Vielen Dank für die Reaktion, allerdings habe ich intensiv und unzählige Male genau das versucht (siehe Inhalt meiner Bewertung)! Wenn Sie wirklich helfen wollen: Bestätigungsnummer: 1598510077, Referenznummer: 1213915251.

14. april 2025
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Svar fra City Wonders

Hallo und vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass Sie diese Erfahrung gemacht haben, insbesondere die Verzögerung bei der Auszahlung Ihrer versprochenen Rückerstattung. Wir verstehen, wie frustrierend diese Situation sein muss.

Wir empfehlen Ihnen, sich direkt mit Ihren Buchungsdetails an uns zu wenden, damit wir uns umgehend mit unserem Partner Viator in Verbindung setzen und eine Lösung finden können.

Mit freundlichen Grüßen,

City Wonders-Team

Vurdert til 5 av 5 stjerner

Rob our guide was excellent

Rob our guide was excellent. Very friendly and funny too. He made our tour great taking us to all the perfect spots to see changing of guards. Would have missed lots of this special ceremony if we didn’t have Rob to show us around. Thanks Rob!
5 stars ⭐️⭐️⭐️⭐️⭐️

25. mars 2026
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Vurdert til 1 av 5 stjerner

This is a scam company

This is a scam company! Sold me tickets for the Vatican at 3 times the price by mimicking the design of the official website! Don’t be caught out like I was

13. februar 2026
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Svar fra City Wonders

Thank you for your review.

We take concerns like this very seriously.

Please reach out to us with your booking reference so we can check if you booked via one of our third party vendors.

As for the Vatican tickets, our additional services include escorted Entry to the Vatican Museums through our Skip-the-Line Access, all Entrance & Reservation fees, plus multilingual Audio Guide options.

We are looking forward to hearing back from you.

Regards,
The City Wonders team

Vurdert til 1 av 5 stjerner

unreasonable

My flights were cancelled due to the conflict in the middle east and my trip was cancelled and there was no consideration to provide a refund. dismissive and unreasonable.

3. mars 2026
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Svar fra City Wonders

We’re very sorry to hear about the disruption to your travel plans—situations like this are incredibly stressful and disappointing, especially when they’re completely outside of yours and our control.

Our policies are set in line with the terms agreed to at the time of booking, and in many cases tickets, especially if nominal, are non-refundable.

We do offer alternatives whenever a refund is no longer possible such as rescheduling for an alternative time or date.

Alternatively we suggest reaching out to your travel insurance for the trip.

If you have any further questions or concerns, feel free to reach out.

Regards,
The City Wonders team

Vurdert til 5 av 5 stjerner

Nathalie was an excellent guide

Nathalie was an excellent guide. Friendly, very knowledgeable and steered us efficiently from site to site so we could enjoy the whole experience from the best possible viewing points. Highly recommended.

27. februar 2026
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Vurdert til 5 av 5 stjerner

Fantastic experience with Marius!

We went on the Pompeii, Amalfi coast and Sorrento tour today (16.2.25) from Rome.

We arrived at piazza de popolo to be met by 2 members of staff who directed us to the correct tour guide. After a short walk to the bus (less than 5 mins) we were off!

Our tour guide Marius was very knowledgeable of local attractions on the coach journey. He was very attentive and offered support and information wherever possible.

We had a rest stop on the way and the way back at a service station.

In Pompeii our guide Carlos was very good. He gave lots of short stops to allow people to take photos as well as using humour to make the tour feel less lengthy. Despite the downpour of rain we had a great time exploring this archaeological site.

We got back on the bus and drove down the Amalfi coast. Our driver Giani made this look easy…

We stopped at a limoncello factory where we received 3 free shots of limoncello and pistachio cream and then were presented with a nice gift on the bus from the company.

We were then dropped in Sorrento for 2 hours to have some free time. It’s low season so lots was closed but there was still plenty to do!

Back on the bus for a long drive back to Rome!

Fantastic day that ran smoothly all thanks to our guide Marius!

16. februar 2026
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Vurdert til 5 av 5 stjerner

Fun and entertaining tour.

Our guide Troy at the studio was very knowledgeable and entertaining. He made the day fun and I really appreciated being able to get front row seats at the major stops. Our guide that met us at the train station did a great job to get us to the studio.

15. februar 2026
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Vurdert til 1 av 5 stjerner

Esperienza negata e biglietti d’ingresso non ricevuti

Abbiamo prenotato una visita guidata a Parc Guell di Barcelona alle 9:30 codice prenotazione GYGMX4QZ6FZ3 per 4 persone. A causa del ritardo dei mezzi pubblici non siamo riusciti ad arrivare 15 minuti prima e siamo arrivati alle 9:30. Il tour era già entrato, e ci può stare. Ma il fornitore non ci ha inviato i biglietti elettronici già pagati per poter ugualmente eseguire l’accesso e visitare il parco. Ci hanno negato l’esperienza, non abbiamo ricevuto nessun rimborso e non abbiamo nessuna ricevuta che loro abbiano realmente acquistato i nostri biglietti. Ci hanno inutilmente proposto di rifare l’esperienza settimana prossima in cui noi eravamo già a casa

14. februar 2026
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Svar fra City Wonders

Grazie di aver prenotato con noi. Ci dispiace molto per quanto accaduto e comprendiamo perfettamente la frustrazione per non aver potuto partecipare all’esperienza.

Come indicato nelle condizioni di prenotazione, per le visite guidate è richiesto arrivare in orario per consentire l’organizzazione del gruppo e l’ingresso puntuale. Una volta che il tour è iniziato, purtroppo non è sempre possibile raggiungere il gruppo o accedere separatamente, in quanto i biglietti sono gestiti direttamente dalla guida in loco.

Dalle note sulla prenotazione GYGMX4QZ6FZ3 , vedo che vi e' stato offerto di cambiare il vostro tour per un altro giorno.

Non esitate a ricontattarci per ulteriori chiarimenti.

Vurdert til 5 av 5 stjerner

Recomiendo la visita guiada a los…

Recomiendo la visita guiada a los Studios de Harry Potter, nuestro guía fue maravilloso, muy amable y tuvimos mucha suerte de que, con nuestro nivel de inglés no muy avanzado, entendimos casi todo de sus explicaciones. Una gran experiencia que recomendaremos.

14. februar 2026
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Vurdert til 5 av 5 stjerner

Julie, Barcelona Star!

Our guide, Julie expertly guided us through Guèll Park in Barcelona. She was lively, informative, and so patient with our questions. She truly personalized our experience and brought the experience to life. Julie is top notch! Thank you!

16. januar 2026
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Vurdert til 2 av 5 stjerner

Coliseum and Palentine Hill Tour

We were on the coliseum, Palentine tour with PG yesterday. He had knowledge but did not once in 3+ hours stop to ask if any of us had questions. We also had no breaks whatsoever. It would have been appropriate to have at least 15 minutes for a comfort break or to visit the gift shops on the site. Guiding a tour from a 3 ring binder is not the best approach to use.

10. januar 2026
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Svar fra City Wonders

Thank you for sharing your feedback.

We’re glad to hear that your guide was knowledgeable, but we’re sorry the tour felt rigid and lacked opportunities for questions or breaks.

We understand that a more interactive approach and a short comfort break would have improved the experience, and we regret that this wasn’t provided. Your comments will be shared with the team to help enhance the pacing and engagement of future tours.

Vurdert til 2 av 5 stjerner

Quite overpriced bus journeys despite friendly hosts in bus

We booked because of a very promising ad&recommandations on Booking.com;describing full rich day in Mont St Michel of guided tours and food/eating (even at restaurant). We thought it was overselling it and discovered since then there was cheaper way to get there and with possibility to visit longer. We travelled all day in bus for in fact just actual 3 hours visit (mostly by ourselves): not enough time for this stunning and memorablble monument. And no time to eat to the contrary of what the ad said. (Rest/stop times during bus journeys back and fro, were innacurate; no food near the starting point for the return). Maja and Lawrence spoke very little about Mont st Michel compared to/in proportion of other subjects (where they were passionating and richly informed and generous in their sharing).

8. desember 2025
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Vurdert til 5 av 5 stjerner

Amazing Vatican Museum tour with Cosimu!

Me and my boyfriend did the Vatican Museum, Sistine Chapel & St Peter's Basilica tour on Saturday with Cosimu and it was AMAZING! Cosimu started off the tour by being so friendly and full of life! The tour was so detailed and informative and that is all thanks to Cosimu's complete professionalism. I couldn't recommend him enough! Anyone who gets the pleasure of having him as a tour guide will enjoy every second

29. november 2025
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Vurdert til 1 av 5 stjerner

We had a train scheduled that we…

We had a train scheduled that we missed, tried working with them, paid extra for rescheduling they confirmed all was good and next day we would be able to travel, out of the blue they canceled, creating issues with our itinerary. Me request full reimbursement due to failed expectations.....still waiting on them

27. november 2025
Anmeldelse skrevet uten oppfordring

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