If I could give zero stars I would. The product delivered is not remotely like the garments pictured in the online shop. The shop shows high quality garments; the ones I ordered included patchwork t... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Painfully slow delivery. When item arrived it bore little resemblance to the advert. Complained with full details and just got automatic response asking for more details and a survey on customer servi... Vis mer
Selskapet har svart
I ordered a t-shirt, 2 sweaters which are all described as "cotton blend" when the label on each garment indicates that they are all 100% polyester. Looks nothing like the website pictures, it' s re... Vis mer
Selskapet har svart
Absolutely awful experience. I have bought three cotton jumpers and received three poor quality synthetic fabric garments with poorly printed graphics. I have asked for a refund as per my right and... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Our founding team is composed of experienced vintage clothing enthusiasts and apparel manufacturing industry experts. Because of the almost fanatical love of retro culture and clothing for many years, an amazing number of original versions of clothing have been collected, which has played an important role in the details and high quality of the products.
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SCAM WARNING
If I could give zero stars I would. The product delivered is not remotely like the garments pictured in the online shop. The shop shows high quality garments; the ones I ordered included patchwork tops using a variety of textiles and textures - a chunky, 3D look. The product actually delivered is a poor quality print of the original on a cheap, thin, ordinary material, with no texture. In some places, the print was fuzzy and blurred. In my view, the images in the online shop are deliberately misleading, and the company is a scam. DO NOT BUY.
The response from Chicwelly below refers to "finding a solution" but what they have offered is a 50% discount, when I have already asserted my legal right to a 100% refund. Further evidence of dishonest trading methods, and ignoring consumer protection legislation.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear Vincent,
We sincerely apologize that the items you received did not meet your expectation. We feel deeply sorry for all the frustration has caused you.
We are actively working to find a satisfactory solution that works for both of us. Please check your email inbox and reply to us at your earliest convenience so we can resolve this for you as soon as possible.
Thank you for your patience and understanding as we work to put this right.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Disgusting Lying Company
This is a disgusting lying fraudulent company. The people running it are fraudulent and disgraceful. If they told the truth on each of their product listings the business would very quickly be bankrupt.
They take your money right away, but make NO EFFORT to package your products and get them shipped to you. You'll have to wait so long for the products to arrive that you will likely have lost interest in them by then, and that's another way your money is wasted. But that's only if they bother sending your products at all. I haven't received mine and they haven't even packaged them and sent them out for delivery.
When I contacted support they claimed that they would "prioritize" my purchase and get things moving. They have NOT done that. They lied. And it's obvious that they always lie. They are untrustworthy and devious.
I will NEVER mention them to anyone I know, meaning I will never recomend this company. In fact, I will spread the word all over social media to show how they lie and commit what looks like fraud. Rotten rotten company, staffed by rotten lying people.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear customer,
We are deeply sorry for the frustration, disappointment, and negative experience you have endured.
We would like to clarify that your order was placed on March 13. After an order is successfully submitted, it typically takes 3–8 business days for processing and shipment, which is stated in our website’s shipping policy. When we mentioned prioritizing your order in our email, we meant it would be shipped ahead of others once the items were ready, and we apologize for any misunderstanding this may have caused.
We have processed your order cancellation as requested on March 19, and the detailed refund information has been sent to you via email. Please kindly check your inbox.
We truly value your voice and will use this experience to improve our service and communication moving forward.
Best Regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Shitty quality
Shitty quality. And not what was shown on the photo. I will not order anymore
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear Ronald,
We are truly sorry to hear you are disappointed with the quality of your item. We sincerely apologize for falling short of your expectations and for the frustrating experience this has caused you.
Your feedback is very important to us, and we will take it seriously to improve our product quality and presentation.
Thank you for taking the time to share your experience.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
tré bon site mai un peut compliquer…
tré bon site mai un peut compliquer avec les compte de promotion a introduira service apprêt vendre rapide et tré bien
produit pas comme sur le site présenter et calite n ai pas la même
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Bonjour,
Merci beaucoup pour votre avis sincère !
Nous apprécions vos compliments concernant notre site. Nous sommes désolés que le produit n’ait pas répondu à vos attentes ; nous prendrons en compte vos commentaires pour améliorer nos descriptions et la qualité de nos produits.
Équipe de Chicwelly
I have had no updates for weeks and am…
I have had no updates for weeks and am disgusted how some people get away with running a so called business since my last review the order has come to say im dissapointed is an inderstatement nothing like the pictire paid alot of money for cheap material and print do not buy from these
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear customer,
If you have placed an order with us, email notifications will be sent to you when your order is processed, shipped, or out for delivery. Please check the email address you used to place your order, including spam or junk folders.
If you need any help with your order details, please contact us via the email address below or provide your order number directly. We will look up your order and assist you as soon as possible.
Thank you for your cooperation.
Best regards,
Chicwelly Customer Complaint Team
support@chicwelly.com
complaint@chicwelly.com
Fuyez
Fuyez !
Image flockée sur un tissu de basse qualité, la 3D n’existe pas, la maille non plus.
Le remboursement est quasi impossible car il faut renvoyer aux états unis et payer des frais de douanes très chers.
Ça ne vaut pas plus que 5€
28. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Chère Laure,
Nous sommes sincèrement désolés des problèmes rencontrés avec le produit que vous avez reçu : la mauvaise qualité du tissu, l’absence de l’effet floqué 3D et des détails en maille annoncés, qui n’ont pas répondu à vos attentes.
Nous vous prions également de bien vouloir accepter nos excuses pour les désagréments et les frais occasionnés par la procédure de retour.
Nous regrettons profondément cette expérience insatisfaisante et prendrons en compte vos commentaires afin d’améliorer nos descriptions de produits, notre contrôle qualité et notre service après-vente.
Si vous avez d’autres questions ou des remarques à nous faire part, n’hésitez pas à nous contacter.
Cordialement,
Service Réclamations Clients Chicwelly
complaint@chicwelly.com
AWFUL.... DONT WASTE YOUR MONEY
The parcel was ordered on 5th Dec 25.a Christmas jumper. Arrives ( apparently) on 27th Dec 25. However, photo shown , but jumper NOT there . It's taken untill the 23rd Jan 26 to get HALF my purchase amount back !!! NEVER WILL I USE THIS COMPANY AGAIN. After read8ng reviews, I won't be missing anything.
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear Julie,
We are truly sorry you did not receive your Christmas jumper and we apologize sincerely for the disappointment caused.
We checked the delivery photo provided by the local delivery company, which show that the parcel was marked as successfully delivered to the address you provided in your order.
Given this delivery confirmation, we are unable to offer a full refund in principle. We understand this may be disappointing, and we hope you can understand our policy in this regard.
Again, we express our deepest apologies for the inconvenience and dissatisfaction this has brought you.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
The quality of the product I received…
The quality of the product I received was nothing like the quality of the item shown in the advert on Chicwelly. The item I received was very poor quality and disappointing. Then when I reached out to Chicwelly, I was offered a 30% £ partial refund or a 50% USD coupon to use for a future purchase on their website. I will never purchase from this company again and certainly would not recommend them after the poor quality of the item I received . I have since been offered a 50% GBP refund or 60% USD to spend on the website but this is still not good enough. Considering the quality difference between shown and received . I will not be purchasing any further items from this company
21. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear Debbie,
We are truly sorry the product you received did not meet your expectation, and that our proposed solutions failed to resolve your disappointment.
Your feedback is invaluable—it highlights critical flaws in our product quality control and customer resolution processes that we must fix.
If you’re open to further discussion, please kind reply to our email from the email address below. Our team will review your case thoroughly to find a resolution you deem acceptable.
We sincerely apologize again for the inconvenience and disappointment. Thank you for sharing your experience.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Wish I could give zero
Painfully slow delivery. When item arrived it bore little resemblance to the advert. Complained with full details and just got automatic response asking for more details and a survey on customer service! Can't be bothered to try again and will just never buy from them again and urge anyone thinking of buying to read all reviews first.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear Rick,
We sincerely apologize for the painfully slow delivery of your order and the disappointment of receiving an item that bore little resemblance to our advertisement.
To ensure your issue is handled with the urgency it deserves, we recommend contacting us directly at [complaint@chicwelly.com]. Our dedicated customer complaint team will escalate your case as a priority and work to resolve your concerns as quickly as possible.
We apologize again for the frustration and inconvenience this has caused, and we appreciate you taking the time to share your feedback.
Best regards,
Chicwelly Customer Complaint Team
Lack of communication
I gave them 2 stars for lack of communication. I ordered a product on December 27,2025 and hadn't received any communication from this company concerning my account even after sending two emails.
27. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear Ellis,
We sincerely apologize for the frustration caused by the perceived lack of communication. We want to clarify the details regarding your inquiries and order to address your concerns.
We have been consistently responding to your emails, including providing updates on your account and the tracking information for your order. According to our email records, you have also received and replied to our emails. If you still have any concerns about this matter, please simply reply to our previous emails, and we will assist you promptly to resolve any remaining issues.
We apologize again for any confusion this may have caused and appreciate your patience.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Enttäuschende Qualität, Kundentäuschung!!!
Ich hatte mich sehr darauf gefreut meinen Hoodie aus dem Beutel zu nehmen um ihn anzuprobieren. Schon beim auspacken viel auf, das dieser Hoodie nicht wie erwartet in dickerer Strickqualität und wie auf dem auf der Verkaufsseite angepriesenen Bildern ersichtlichen 3D Optik ist. Sondern es handelt sich um sehr dünnen Polyester-Stoff der sehr streng riecht, das Bild auf dem Hoodie (nix 3D) auch sehr verpixelt ist. Hier wird der Kunde optisch und Qualitätiv sehr getäuscht. Preis war 36€, ich würde für diese Qualität keine 10€ ausgeben. Schade das man keine Bilder einfügen kann von der Seite über den Hoodie und das tatsächlich gelieferte. Aber auf den Rücksendekosten bleibt man ja sowieso sitzen. Ich werde ihn daher behalten, hoffen das dieser mehrere Wäschen übersteht und kann nur diese Rezession schreiben. @Chicwelly diese Bewertung werde ich in jedes Portal übernehmen, damit eventuelle Käufer vorgewarnt werden!!! Verbraucherschutzzentrale behalte ich mir vor. So nicht...
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Hallo,
es tut uns sehr leid, dass Sie mit dem erhaltenen Hoodie unzufrieden sind.
Wir entschuldigen uns aufrichtig für die mangelhafte Qualität und die irreführende Produktbeschreibung. Ihr Feedback ist uns sehr wichtig, und wir arbeiten stetig daran, unsere Produktqualität zu verbessern.
Unser Kundenservice-Team hat Sie per E-Mail kontaktiert, um die Angelegenheit weiter zu besprechen und eine zufriedenstellende Lösung zu finden. Bitte prüfen Sie Ihren Posteingang. Wir hoffen, gemeinsam mit Ihnen eine Lösung zu finden, die Ihren Erwartungen entspricht.
Vielen Dank für Ihre Geduld und Ihr Verständnis, während wir an der Lösung dieses Problems arbeiten.
Mit freundlichen Grüßen
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Nul pas du tout représentatif de la…
Nul pas du tout représentatif de la photo, arnaque, produits de basse qualité. Totalement médiocre à fuir absolument.
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Chère Marylène,
Nous sommes sincèrement désolés d'apprendre votre déception concernant le produit reçu.
Nous vous présentons nos excuses les plus sincères pour les désagréments occasionnés par la différence entre le produit reçu et sa description. Votre avis est très important pour nous et nous nous engageons à améliorer la qualité de nos produits et à rendre nos descriptions plus précises.
Notre équipe vous a contactée par courriel afin d'en discuter plus en détail et de vous proposer une solution satisfaisante. Nous espérons collaborer avec vous pour trouver une solution qui réponde à vos attentes.
Nous vous remercions de votre patience et de votre compréhension pendant que nous travaillons à la résolution de ce problème. Nous espérons regagner votre confiance et améliorer votre expérience avec nous.
Cordialement,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Christmas Long coat is very cheap
Ordered a Christmas long coat, December 12. It arrived January 1st. Clearly I was fooled by what must have been an AI image. It was supposed to be corduroy but this fabric can only dream of growing up to be corduroy. The images which looked embossed are only printed on the fabric. It honestly feels like a limp pair of pajamas
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear Scott,
We are truly sorry to hear about the disappointment you have experienced with the Christmas long coat you ordered.
We sincerely apologize for the delay in delivery and for the discrepancy between the product you received and its description on our website. We take your concerns very seriously and are committed to resolving this issue to your satisfaction.
We have reached out to you via email to discuss this matter further and to provide a satisfactory solution. Please check your inbox, including your spam or junk folder, for our email.
Our team is ready to assist you and ensure that your concerns are addressed promptly.
We hope to regain your trust and improve your experience with us.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Products Misdescribed, Images Don’t Match What Arrives
I ordered four items from Chicwelly. All were not as described.
Two trench coats and one pair of trousers were sold as corduroy. What arrived was printed synthetic fabric with no corduroy rib or pile at all. Listing images strongly implied embroidered detailing and structured garment - the items delivered used flat digital prints to simulate embroidery and were lightweight and unstructured.
The trousers were described as regular-fit corduroy pants but arrived as elasticated drawstring lounge pants made from printed synthetic material.
Only one item (a printed shirt) barely resembled its description.
The listings have material misdescription and misleading product imagery. I have raised this formally with customer support and am awaiting confirmation of a full refund and return at their cost.
Based on my experience, I would advise others to be cautious and not rely on the product photos or fabric descriptions.
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear customer,
We are truly sorry to hear about the significant discrepancies between the products you received and their descriptions on our website.
We sincerely apologize for the inconvenience caused. Your concerns have been taken very seriously, and we are committed to resolving this issue to your satisfaction.
Our customer complaint team has reached out to you via email to discuss the matter further and to provide a satisfactory solution. We hope to work with you to find a resolution that meets your expectations.
If you have not yet received this email, or if you need further assistance, please contact us directly at the email below. Our team is ready to assist you and ensure that your concerns are addressed promptly.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Cheap viking santa coat
Ordered the viking santa coat and what arrived was nothing like the advertised picture. The garment that turned up was very cheap in both apperence and materials.
Definitely feel like this was a scam
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear Jason,
We are truly sorry to hear about the disappointment you have experienced with the item you received.
We take your concerns very seriously and are committed to resolving this issue to your satisfaction.
Our customer service team has reached out to you via email to discuss this matter further and to provide a satisfactory solution. We hope to work with you to find a resolution that meets your expectations.
If you have not received this email, or if you need further assistance, please do not hesitate to contact us directly. Our team is here to help and will do everything possible to address your concerns.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Bought a distressed looking christmas …
Bought a distressed looking christmas hat with embroidered lettering and I got a fake material shit looking stained product with iron on lettering. Fake scam. Keep your junk in your own country. You scam by pictures of the product.
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear Cory,
We are truly sorry to hear about the disappointment you have experienced with the Christmas hat you received.
We take your concerns very seriously and are committed to continuously improving our product quality and ensuring that our descriptions are more accurate and reflective of the actual items. Your feedback is valuable to us, and we will use it to make necessary improvements.
If you would like to return the item for a refund or need any further assistance, please simply reply to our email, and we will guide you through the process. Our team is here to help and ensure that you are satisfied with the resolution.
Thank you for your patience and understanding as we work to address your concerns.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
If I could give 0 Stars I would have
If I could give 0 Stars I would have.
They show a superior product on their website and send you a poor quality printed product which in no way represents their intended product. They also expect you to pay to return their poor quality, misrepresented products.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear Matthew,
We were truly sorry to hear about your extremely disappointing experience with our product.
We regret that the item you received did not match the superior quality and representation shown on our website, and that you found it to be a poor-quality printed product that failed to meet your expectations.
Regarding your concern about return shipping costs, we understand your dissatisfaction with being expected to cover the expenses for returning a product that did not meet our advertised standards. We value your feedback and are committed to reviewing our return policies to ensure they are fair and customer-centric.
Thank you for bringing this to our attention.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Dreadful quality
I ordered a Christmas jumper, which I thought would be the same shape and material as a sweatshirt. It actually arrived, albeit late, but the quality is appalling and it is 100% polyester. It's also misshapen. AVOID. Update: it's in the bin
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear Ian,
We were truly sorry to hear that your Christmas jumper did not meet your expectations in terms of quality, material, and fit.
It is regrettable that the product fell so far short of what you hoped for, and we understand why you ultimately decided to discard it.
We value your feedback as it helps us identify critical areas for improvement in our product selection and quality control processes.
Thank you for bringing this to our attention.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Garbage
Garbage. I ordered £82 worth of products based on the photos on their website. What I received was of such poor quality I didn't even bother donating them to charity. I wrote to the company, who requested photos of everything I received. When I told them I had thrown it all in the garbage they offered to refund me 40%. I accepted, as it was better than nothing. DO NOT BUY ANYTHING FROM THEM! And Chicwelly - instead of responding to the hundred reviews here telling you that your products are garbage with your "sincere apologies," why not just NOT SELL GARBAGE???
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear David,
We were truly sorry to learn that the products you ordered did not meet your expectations and were of poor quality.
We have verified our records and can confirm that our customer service team has already responded to your email. Please check your inbox for our detailed response to your inquiry.
If you have any further questions or need additional assistance, please feel free to reply directly to that email, and we will be happy to assist you promptly.
Thank you for your feedback, which helps us identify areas for improvement. We hope to have the opportunity to make this right for you.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
total SCAM
This "company" is simply a dropshipper of low-quality products. you can find all of their products on the most famous website for shopping cheap stuff from China. the quality really is the worst i've ever seen. cheap materials (like a 4$ worth hoodie they make you pay 30$ for it) and the print is just horrid, it's minecraft-level resolution. do NEVER buy stuff from there. again, you can get their stuff on a famous chinese shopping site for way less than they're selling for.
the size was also much different from what i ordered, so the hoodie didn't even fit.
On top of that, after i provided evidence of the wrong size, they only offered a refund of 30% of what i paid without shipping the hoodie back, or a full-refund but only if i shipped the hoodie back to them at my expenses (totally ridiculous since we're on two opposite sides of the globe - i'd pay more for the shipping than what i paid for the order).
26. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Chicwelly
Dear customer,
We noticed that you flagged the order date as 2024. If your order was placed in 2024, the order has exceeded our return and refund policy period. Typically, our refund and return policies have specific time frames within which customers can request these services. If the order is outside this period, we may not be able to provide the usual after-sales services. You can learn more about the return and refund policy on the website.
However, if you believe your refund request was made within the valid period, we want to assure you that we never refuse legitimate refund requests. To further investigate and provide a clear explanation, could you please provide us with your order number? This will help us locate your order details and verify the timeline and status of your refund request.
Thank you for your patience and understanding as we work through this process.
Best regards,
Chicwelly Customer Complaint Team
complaint@chicwelly.com
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.