Chargemaster plc Anmeldelser 496

Shockingly unreliable product and very poor customer services.

Have a dual pole installed. Been out of operation for 2 months + now. Engineers been out multiple times and 'fixed' it only for it to stop working after the daily overnight update.

Customer services very poor - one agent didn't even know what a whitelist was (whitelist is where all the card details that need to be downloaded to the pole are held). Failed repeatedly to respond to issues. Advised that they could resolve by just doing a manual reboot each time we wanted to charge. Turned up unannounced on site. When we asked for removal and refund they were very unwilling as it would be expensive for them.

Latest is pole entirely replaced and 'working', only its not as now they have an 'outage' so still unable to charge our fleet. Who knows how long the replacement will function once the outage is resolved.

Also uses a 3g mobile sim card to connect to nextwork, so anyone guess what will happen when 3g is phased out in a couple of years.

Wouldn't touch them with a bargepole.

Home charger that won't communicate with app (when I can actually login) to schedule night time charging or switch to recharge in the day when needed.
Hopeless piece of junk and poor inexperienced support staff who don't understand the basics of the system. Not fit for purpose of you can't control it. And just look at the other reviews!
Stick to selling petrol BP and destroying the planet 🌏

Avoid at all costs.

BP Pulse are extremely unreliable EV charging points.

The app takes several minutes to connect at best, and sometimes turns on the wrong socket (2 instead of 1)!

Wish I hadn't bothered registering with BP Pulse, over 4 attempts to charge I've managed to use a whopping £0.18!

Fortunately my car is a hybrid, otherwise I'd be stranded using their BP's charging points!

The charger in Biggin Hill, Kent, wasn't working Saturday lunchtime. I called and Esther sorted it out. Great service, thanks

Homecharger being installed (or NOT) through Motobility. Was informed that I needed to have an isolator switch installed by my meter and had the done by Octopus as requested. Proved this was done to BP Pulse as requested and they did set up an install appointment within 2 weeks as stated!!!! However they never bothered to turn up at the appointed time to install the charger and a couple of hours later after I called motility to complain the sub contractor hired by BP Pulse (yes they don't actually install themselves!) called to say that she had found a message on her answer machine and the 'installer' had reported sick and wouldn't be back for a week. As I was discharged early from hospital to make this appointment I was not in a sympathetic mood of course. They called me back later the next day, after I had again complained to Motobility, and they arranged for another Install on the following Sunday morning as another installer had kindly offered to take up the slack......so again I waited and to my surprise the installer actually turned up....late but hell he arrived....then of course came the next set of hiccups.....after much humming and haaaing he had neglected to bring a needed LADDER to perform the install and as he wasn't able to run the cable (the cable runs etc had all been photographed, accepted and approved of course previously by BP Pulse in my site survey)without a ladder and an extra 'installer' to HOLD the ladder, once again the install was aborted.....since then (4 weeks ago) I have had ZERO contact from anyone at BP Pulse and raised a complaint through Motobility who have also had Zero resolution from BP Pulse!!! this is probably the worst company I have ever had the misfortune to deal with and as Motoblity cannot use another company, apparently, I am stuck waiting for a Home Charger that may or may not arrive sometime in a distant future. BP Pulse don't seem to care anything about anyone including their largest customer (Motobility, the largest lease car company in the UK) Unless you are stuck, like me, having to use these cowboys, PLEASE do yourself a service and use ANY OTHER COMPANY............

So located in the Birmingham area (location harborne high st ) states on Bp pulse app available !!! You get to location & has 3 types of chargers and ONLY 1 Car can charge at a time !!! 🤬 Absolutely diabolical the app is no good either gives you incorrect reading ( Available/ charging ) I wouldn’t even give this a 1 Star 💩💩

Locked to a charger, it took me 40 minutes to escape. I obviously wasn't the only one in the phone queue

Awful experience, the network is not fit for purpose. Travelled 90 miles to Milton Keynes today. All the 7kw chargers in MK appear to be BP, they seem to have the monopoly there. The app was not functioning due to server issues. Needed the charge to get back home so called BP and they managed to start the charge for me after about 30 mins on the helpline. When ready to leave about 4 hours later, the app was still offline. Unlocked the car which should have released the cable but the cable was still locked in the charger. Calling the helpline again, they tried to send the signal to release the cable but it failed. They said they would send an engineer but that could take 5 hours. Fortunately someone from the EV centre in MK helped and after trying the BP backend app unsuccessfully multiple times, eventually was able to gain access inside the charging post and access the emergency stop button which released the cable. BP by far the worst EV charging network.

The entire experience with BP Pulse is a shambles. They have taken over responsibility for the CYC Network (which is extremely common in the North East), however there is absolutely no support for users of the network. The CYC app is abysmal and doesn't allow you start charges, the posts aren't available in the BP Pulse app, and the customer call centre are useless. BP Pulse are actively preventing the use of an entire charging network in my area. Their only solution is to pay the annual fee for the RFID card, which shouldn't be required given the apps are supposed to fulfil their function (and reviews suggest people have been waiting 2 months or more for the cards to arrive, if they ever do). Something tells me this fossil fuel backed company don't want people switching to EVs, and they'll do everything they can to put people off.

Rapid charge socket got stuck in my car 3 weeks ago. Person on phone unable to resolve issue. After 30 mins I started to panic as kids waiting to be picked up from school. I pressed the emergency button (against the advice of the telephone operative) and it released. When I got home, my bp pulse account had been debited by £120 leaving my balance at -£109 in arrears!!! Three weeks in and several phone calls later, the matter has not been resolved.
I will be avoiding these charge points from now on!

Took my money and didnt charge my vehicle. Tapped my debit card and it failed it own self checks. Big red cross saying faulty. Left it for half hour but still didnt reset so went elsewhere. But still charged me £15. Tried to contact but standard poor company who hide contact details...TERRIBLE !

The new RFID they sent me has never worked. They say nothing wrong with car it's network problem. Have to call BP Pulse every time to stars charger. They have been working for last 3 Months to fix problem.

This must be one of the worse company customer service I have ever experienced!!! The product provided never fully worked, every time I rang up or emailed I was told that the ‘expert’ wasn’t qualified to deal with my issue and then put through to another department who then hung up on me, after numerous emails back and forth the issue was dealt with but that has now failed again and again when I have tried calling I have had the phone out down on me !!!!!!! NEVER BUY A CHARGER FROM BP PULSE!!!!

Absolutely diabolical. Been waiting 3 months to get charger installed via Motability. Finally found out that I need an additional isolation switch fitted spoke to my provider who require payment. So emailed the email bp chargemaster provided me with and it doesn’t work. Made 5 phone calls only managed to speak to people who are apparently not trained in dealing with home chargers ? I have also sent multiple emails to their enquiries email address and help line email all with no response. Customer services doesn’t seem to be their strong point. Clearly happy to have some sort of deal with Motability to get paid for installation of all of their customers though

Can't even register an account in the app to start charging.

No one answered calls on their helpline.

I have never seen a company with such poor reviews. I might expect it for a small company but for a company like BP I suspect that the problem goes deeper. Each electric car means one less car at their pumps. So what incentive is there for BP to provide a good service. The more people that they can put off electric, the more fuel they sell. After taking months to fix a charger, mysteriously a very short time after the one next 10115 to it stopped working. Coincidence?? Senior management at BP must know about the problems and either they are totally incompetent or this is intentional. Come on BP, give us an answer.

Absolutely rubbish. Unknowingly plugged in charging cable in a faulty bp pulse charger. Cable stuck in the charger. Engineer visited but could not get it released. It has been now a month cable still stuck in charger at ASDA, no one is fixing the charger, or no replacement cable, or no money to buy new cable. And worst of all, Absolutely rubbish customer service. No response by email. Nearly 1 hours waiting time on phone. And again the agents can only read from the computer. They cannot do anything. They can only email relevant department. No one else to speak to. Avoid them at all.

I have an Octopus Go account which gives me cheap electricity between 1am and 4am so wanted to use the scheduling functionality on the BP Chargemaster app. This simply does not work - when I plug in the car outside of the schedule I've set up it starts charging immediately. I've worked out this is costing me about £2/ day (so over £700 per annum). I've tried calling support before, but was put on hold for ages and when I finally got through, the person on the phone was utterly clueless. I'd definitely steer well clear of this.

BP pulse are absolutely useless I've 3 chargers on Holloway road in Islington that haven't worked for over six months,others I try to use don't recognize my membership card,when you ring them and lucky enough to get through most of the agents haven't got a clue

Most of the time they will be offline, or frozen, or straight broken.
If you try to report one that isn't working will be pointless because nothing will be done, and if you try to call them be ready for a good hour or so on the phone to get no answer.

Honestly, the worst chargers that you can find in the country.