Chargemaster plc Anmeldelser 496

First, the charging network - locations are generally good, but the units themselves are very often out of order (although the app shows them as working). My RFID card has only worked once, and starting a charge from the app is extremely hit-and-miss. I've spent over 20 minutes trying to start a charge in the past, before realising you have to ignore the in-app instructions and do things in the opposite order to make it work. I've also had chargers refuse to stop a charge - that's a fun one.

Second, the customer service - hopeless. I've had a couple of problems with my account; in the most recent once BP Pulse incorrectly charged my card during my free membership period, then spent 2 weeks ignoring my emails and ending each call with "someone will get back to you" while I tried to get a refund. During this time I was offered credit instead, but with a charging network as poor as theirs I've tuned that down and am still waiting for a refund.

Finally, trying to complain - good luck. I've asked BP Pulse several times for information on how to file a complaint for how a few things have been handled, but no one has given me a straight answer yet. Maybe one of their team will see this, but looking at the other reviews here it doesn't look like they care that much.

Dreadful can hardly ever find a charger that works. Makes you wonder whether they really want EV users as customers. If you can find an alternative then do so.

Shocking! The point near my house does not recognise the card these clowns sent me, then you can't get them on the phone, and they don't reply to emails. Useless does not even begin to describe this firm. It's BP just pretending it is not an oil company, but not even bothering to try!

Just read the reviews and agree. I had a tethered unit for one year and it has stopped working - I phoned the company and they promised to get an engineer out by 2pm yesterday - I then called back 5 x and they said they would get back each time - I emailed them and no response - what an awful service- and BMW should not recommend them. DO NOT USE THIS COMPANY

Had a charger installed off this company and I specified a tethered unit but instead got a universal unit with me having a disability I find the tethered unit easier to operate instead of getting the cable that’s supplied with the car out of the car and plugging it in etc I contacted them about it and the line was poor in which could barely hear the operator so I asked him to repeat what he said to which he got very abusive over the phone

I have been with formerly Polar and they then moved to BP. At no point have this company ever offered good customer service. Lots of issues with charging as lots of charging points in public areas need software updates, don't work with the fob or numerous other excu
....sorry, reasons. I once spent over an hour trying to get a charge as I was low on charge and had to phone customer service. I gave up and managed to just make it home to charge before the car died. I now have an account login issue and am told someone will get back to me sometime soon, possibly 48 hours. The lady in the call centre said she didn't know how to deal with the issue and it took at least 10 minutes trying to give her 2 email addresses and I think there must have been a problem with her headset as I had to keep repeating and spelling it out. Doesn't exactly fill me with confidence that you phone customer support and they have no idea how to deal with the problem. They may well resolve the issue quickly but I'm not feeling confident going by past experience and clear lack of training by current staff.

This company is not really worth a one star. Up until August this year everything was fine however I have been unable to use any charging units in Central Milton Keynes either with my card or the App. I have been assured by email that there is nothing wrong with my account or card although there is not one machine that I can use. I gave 2 emails that have assured me the issues had been resolved but the same thing happened again today. If you want people to buy electric cars the making sure the chargers work

Quite simply this was the worst customer service experience I have ever had – we were forced to deal with them as we bought an electric vehicle on Motability and this was our only choice of supplier for a charge, weeks and weeks and weeks go by with no contact we completed everything they asked us, was accused of lying at one point and still no installation date at the end of our tether we went back to Motability complaint and they gave us the option of self install which we took interestingly when multiple to cancel the order we got a phone call offering installation date on the same day and when I told the gentleman on the phone that motability has cancelled the order- within two minutes and email came through saying sorry to see is go and please could we fill in a survey as to why we were cancelling absolutely flabbergasted! If anyone does read this review from BP I really think that maybe you should stop offering electrical charging points to customers and maybe focus on what you do as a petrol company because you really can't do any worse than you already are!

Chargers are often faulty and some of them don't show on the map - even in their own app/web map.
The idea of being a member sounds good, but it is over 2 weeks since I've registered, I have even added some credit to my account, and yet I still cannot use the member pricing as I don't have the card for member auth. Of course, I cannot use the credit added to my account either... DD mandate is still pending approval, rendering all the effort pointless... I have contacted them 6 days ago with no answer and when called, I gave up after 25 min. waiting. BP truly makes all the EV experience extremely negative thanks to their approach. Having an app on the phone is absolutely pointless as not only you won't find all chargers, but there is no other practical use of it - since it doesn't offer contactless for auth./ payments. Little monthly payments for the membership seem to be justified at first, but then you find that you cannot actually use any of the benefits anyway thanks to their terrible service.

I had an electric car for 3 days and tried using the BP Pulse Network. It is a horrendous and stressful experience. The app tells you chargers are available, when they're either in use or broken. Everyone I spoke to in the queues to use them was sick of BP Pulse and really, tbh, sick of the electric car experience. The app doesn't let you actually use your credit to pay half the time and you end up using contactless. It's frankly, rubbish.

Travelled out of our way to BP Pulse in Didcot, Oxfordshire. We had low power by the time of arrival, only to realise that both chargers weren’t switched on or working. Don’t advertise chargers that don’t work… you wouldn’t advertise petrol if it wasn’t available!

Terrible- charging pods throughout MK broken, taped off and those available wont activate via app( used to work well with the rfid card)
The future of motoring 🤣🤣🤣
Glad i have a hybrid and not fully electric

Awful waste of time as bpPulse customer service does not respond to emails. Was charged £15 pre-authorisation, their charger timed out and then I successfully used the service and was separately charged £1.89. The £15 has been for a month as a charge in my credit card statement (not a pre-authorisation anymore) and for two weeks bpPulse has not replied to emails. Engaged my bank for a chargeback.

The worst company I have ever seen and theifs they took my money and would not refund my money or answer my complaint or emails let alone answer the phone.

COMPLETE JOKE OF A COMPANY, NEVER REPLY TO EMAILS OR COMPLAINTS.
FILL OUT SURVEY FOR A HOME CHARGER AND NOTHING AT ALL, ZERO CONTACT.
THEN AFTER EMAILING THEM THE ONLY REPLY IS A MARKETING EMAIL HOW DID WE DO?
COMPLETE SHAMBLES OF A COMPANY AVOID LIKE THE PLAGUE.

You are pushing me to a one star.
A motability customer yes wating 5 months for id.3
Bp pulse ignore emails.trued various times to get through
If this is what you treat customers.
How can we reccomend your service.

After a month of trying to use the bp pulse chargers i have successfully managed to charge up twice. It's beyond a joke, standing around waiting to see if the charger will activate I must have wasted hours just waiting around for charger to start. Anyone thinking about signing up to BP forget it and use another service.

What a joke of a company.
They charge you 20 £ for overstaying at their chargers and they don’t even warn you about this. I think this is made on purpose to trick people on taking their money.
Whatever you do do not choose their charger you will regret as I do.

The application took about 3 hours to complete then BP simply wouldn't answer any of my emails. Over 10 days went by without having a response to them so I decided to go with their competitor instead.

Interesting experience with BP home charging units, took nearly a week to convince the support operator that there was a problem, the support operator send me 9 point email stating to check, basically reboot and forget about it and cross your fingers and hope it will work but not, did challenge the unit guarantee that's been thrown around like water in the sales pitch, not worth even on the paper its written on. Support operator stuck to their gun stating is not the unit its 2G connection which can be fixed by paying another 150 ish quids, yes more money for crap product, My recommendation is NEVER to buy from bp, they are not saving the planet, they are align their pocket with money and nothing else