Chargemaster plc Anmeldelser 496

I signed up, no problem. Weeks go by, never received my fob. I contacted them about this, no reply...

Cancelled, can't be bothered if they can't be bothered!

This is the worst company I have ever experienced. I placed an order for a home charger on 15th April. I was under the impression it was a straight forward process and that the charger would be installed before taking delivery of my new EV, how wrong I was. For the first 4 weeks BP continually emailed me telling me that they had sent a link to my wife's phone, a number they did not have. Having emailed them several times giving my phone number I finally contacted them by phone which took over an hour to get through to them. Once this problem was sorted out, and all the photographs were despatched to them-nothing.
No contact from them at all, emails were just ignored, phoning customer services took anywhere from 32 minutes at best to over an hour. Twice the call was just terminated and if you are lucky enough to get through they just promise that someone will contact me usually within 48 hours-nothing.
Eventually I complained to Motability, the car supplier, who were very helpful but had as much luck as me in getting any response out of BP.
Then the real fun started. My mains fuse had to be upgraded, fair enough and this was done. Checked with the electrician, are we all OK to go, Checked with BP is there anything else required both say all OK. Then it is decided that at my expense, I would have to demolish my front garden wall rip up our raised boarders and take up our patio, to dig a trench to the house. Then with a pneumatic drill dig a trench across our front room, we have concrete floors, take down an interior wall and have a new fuse box connected. I honestly thought they were joking-but they weren't. I did not bother getting a quote for this, but it must have been in the thousands. Having told them what to do with their EV, suddenly this work was not needed, apparently someone somewhere looked at a map and decided it would be fun to get me to put in a new mains cable.
Finally a date was set the 15th September, 6 months to the day of placing the order. On the day of installation, I watched the electrician walk up my path and I thought to myself it was strange he did not have a charger under his arm, he said he just need to do some checks first. After taking a few photos and a number of large intake of breath followed by numerous tuts, he announced he could not install. apparently a wire was not connected to where he wanted it, I suggested that he could connect the wire to which he reported that he was not qualified, which worried me greatly that a unqualified electrician was due to install my charger.
Another £100 out of pocket my charger was finally installed on the 17th November over 7 months.
What annoyed me most is that BP just did not care, they showed no interest in me as a customer and gave the impression that I was the inconvenience to them and that I should be grateful that they kindly agreed to take their product.
My advice is go to Pod Point, E-ON, Geni point anywhere but BP Pulse they are not worth the hassle. If like me you are a Motability customer and have no choice complain to Motability, save the heart ache get them to do the hard work. I am sure if I had not done this I would still be waiting for my charger.

Owning an EV is such a pain... the chargers are always being used and when you do find one they rarely work and when they do work it takes at least an hour to get a measly 200miles in your car... Greta and the eco turds are braindead

You can add my name to the long list of this incompetent service. Its fortunate I didn't quite yet sign up for the monthly service. I tried to use the devices at my hotel in Newbury/Reading. The rapid charger gave error code 8c. They reset and tried to start remotely, NO. i tried the other leads and found that one of the other Different plugs worked but only at 7.5 instead of the posted 50. They would not waive the 90 min limit on station for an overnight charge. I managed to get just enough to get to some services 15 miles away. No-one else there. what is the problem, useless avoid..

So, an update on my earlier review - I really wish you could give negative stars, some businesses genuinely deserve it.
Having continued to try and get a replacement RFID, which I have paid for but has not been sent out, I spent the weekend communicating with 'customer services' as they made various suggestions - none of which worked. I had to send them screenshots of my phone screen to prove to them that what they said I should be able to do in their app wasn't actually possible.
Now this morning I'm told that the problems are because I wouldn't 'co-operate' - its an interesting tactic to blame the customers so blatantly, even if you think a customer is at fault to say so in an email is something I've never come across before!
Also, despite a prompt response to my last review - "we're very concerned, I'll be in touch with you directly, James" it's clear this is just another example of them fobbing people off.
Awful, awful company - I feel for you if you have one of their home chargers, I can only imagine how bad they are.

I work for a charity that uses an EV. A fault was reported with the BP Pulse charge point on the 12 Oct. On the 22nd Oct I was told the parts were on order with no ETA. After receiving no communication from BP pulse I am having to contact them again for an update. The EV is being charged on the 3 Pin socket across a pathway at an ambulance hub. This has been ongoing since the first report.

This is a sad story of an EV charge unit that was installed by BP Pulse in 2019 and which broke down in the guarantee period(11/9/21). It was reported to be defective on 11th September. Subsequently when an engineer came out and said that it needed a part it has remained defective until now. In the intervening period 10 calls were made to BP Pulse to try to deal with the situation. Each time I was told that they would be coming to fix it. But this hasn't happened.



So, to summarise, I have been unable to use my car for a period of 9 weeks. A government grant was used to install the unit. I waited about 3 weeks to get that installed. Now that no profit is possible fo BP Pulse, we can see that there is a total lack of urgency



I am very dissatisfied!

Worst experience ever with BP home charge. I have contact BP few times regarding my BP home charge app password reset issues but no one was helping to solve this issue. Now I'm not able to login to my app and I can oy charge my car using the schedule time set previously which is very annoying.

Almost a year after ordering. I’m still waiting. It takes around a month to get a response. If you can avoid this company where at all possible

Bede customer service
In all walthamstow town centre only 1 fast charger working you have to wait 1 to 2 Hours to be your turn
And 1 of the fast charger has been out of order for about 2 weeks.when you call them they said the engineer he will be there for the last 10 days.
Can you sorted out please.and stop lying to your customers.

First thing I would like to start by saying this is the worst company I have EVER came into contact with.
We had a BP PULSE home charger installed 3 months ago while we waited for our new car on order.
Once the car arrived I thought I could now relax and get on with charging my new vehicle with no worries.
Oh boy was I wrong.. The charger fault light came on straight away and have not worked since.
I noted BP PULSE of the issue we had with it not working on several different occasions.
Everybody at BP PULSE is completely incompent. I have had the phone put down multiple times on me after waiting
in the que. I have heard long conversations of staff having about other staff in the background not realising somebody
is on the other end of the call.
I have had someone ring me for something totally unrelated to the matter.
I was told i would get a phone call back within 2 weeks and it has been a month now and no call back to tell me when an engineer
could come and take a look at the faulty charger.
I am relying on going to tesco to use a 7kw charger as you can imagine how tedious this is as you would have to sit there for the
entire day for a reasonable amount of charge.
I am at my wits end with this company and I can see that everybody else that have used them has had similar problems.
My advice to anybody thinking of using BP pulse to avoid the company like the plaque.
I promise you that you will have nothing but problems.
Save yourself the hassel and go with someone else
Terrible company. If i could give 0 stars I would. AVOID AVOID AVOID

6 months on from initial install of home charger, and it’s still faulty and engineer found a burnt out neutral cable. Staff from lower to higher up absolutely useless clowns .

Absymal customer service. Four months plus from order and still waiting for charger. Such a terrible process. Avoid at all costs

I had one fitted, in May, and the whole process was first class. It's worked just fine, every time I've asked it to.
That's all I ask of it.

So i ordered a EV via Motability on the 20.09. on 24.09 i had a mail via Motability from BP Pulse who are the home EV charging company Motability have appointed to do all their installs. i took approx. 2 weeks to complete the online documentation needed to assess what would need doing at my property. about 1 week later I had a call from an agent of BP asking when I would like the charger installing. It was installed on Friday 5th November. The engineer who fitted it was a third party contractor and did not work for BP but he did represent them very well. He explained everything and gave me numbers to call if anything didn't work. As I don't have a car yet to try out the charger i cannot speak about ease of use or anything else. I'm guessing here but all the negativity its mostly about public chargers but I see complaints about this from more than just BP chargers. the other side of it is the home charging and i guess this is a territory thing. certain parts of the country seem to have a better service than others.

Do not buy one. Go with another company. It took around 4 months to get it fitted and lied to try and disguise it was them. Since April I have not been able to use the scheduled charging. Which allows you to charge at a cheaper rate if you have selected a night rate with your energy provider. I have registered a complaint and a DSAR and 5 months later and still no contact. You call them, they apologise, they can't actually do anything and promise you call backs and it never ever happens. Its disgusting!!!

BP Pulse/Chargemaster neglected to inform us that the charger they fitted was specific to a single vehicle model (Renault Zoe) and despite having a type 2 connector can't charge another vehicle so when you plug a different car in, it errors. This seems strange as you can charge the Zoe on any public charger.

But wait, that's not an issue because for the fantastic price of £539 I can get a replacement that does work.

Given other manufacturers are able to overcome this it seems that the chargemaster units are not fit for purpose.

Ignoring the fact as it was sold as working for multiple vehicles, the response I got from them took over a week (not the 48 hours as suggested) and I still can't charge my car.

My advice. Buy a PodPoint.

Shocking service, took over a week to respond to a customer service issue, then told me I could call from a underground car park where phones don’t work! It would appear we are purely funding the infrastructure with no thought for customer service

When BP took over the chargemaster/polar network was a dark day for EV chargers nationally.
Before then I rarely struggled to get a charge and the service was reasonable.
I closed my subscription during lockdown as it didn't make sense to pay for a service I wasn't using.
Since I have tried to restart my subscription my cards haven't worked, the chargers haven't worked and the app hasn't worked. After struggling for two months I still do not have a working RFID card and charging is near impossible in the car park I usually use since the chargers are at basement level and have no mobile or wifi access to start charging (if I can find the charger on the app at all).
I have on one occasion experienced the charger locking my cable and refusing to end the charge. Luckily I was able to get it out but I know of at least one person who has had to leave a cable behind.
Their customer service has been abysmal. The first line support try to help but their hands are tied and all they can do is hide behind their second line support.
BP has a lot to learn about the EV charging market and the importance of being able to charge, it is not like a petrol market where I can go and use a fuel can to fill up if my car if it runs out.
The Cynic in me wonders if BP are deliberately trying to disrupt the charging market to make the move away from fossil fuels harder.