Chargemaster plc Anmeldelser 496

I reported that my home charger had stopped working over 4 weeks ago. After many phone calls explaining I’m a District Nurse and Need to be able to charge my car quickly to be able to perform by job it still hasn’t been prioritized, I can’t seem to get to talk to anyone other than the customer service team who keep saying it has been escalated. I’m really getting so frustrated at not being able to talk to some one to get a definitive date for this to be fixed I’ve even been sitting on motor way service stations to get a quick charge just not acceptable.

This is an update to my review from last week. I can't believe that things could get any worse but they have. After numerous phone calls I always get promises of call backs from the technical staff. Not one person has rung back. When I now log in to the BP Pulse web portal I now see a message that I don't have a Chargemaster home unit and would I like to buy one!! I have now asked them to remove the unit and refund all of my money so that I can buy elsewhere. They are a nightmare company to deal with and if anyone buys from them after seeing the reviews on Trustpilot they are being very brave or.....!

Worst chargers you can bloody get! - sent an engineer 3 times to my property to fix the chargers and the same problem persists even though there crappy engineers say the problem is fixed. Worst company to deal with and the worst charger. DO NOT WASTE YOUR MONEY WITH THEM!

Visited a BP chargemaster station for the first time a week ago. After 5 mins the charger errors. With no other stalls available I gave up and drove to a tesla station.

I phoned them up and they couldn't care less and said they could have restarted it.

A day later I see £15 pending from my account. Phoned them up and was told 'don't worry its just a holding deposit'.

A couple days later the £15 is actually taken from my account. Needless to say the support didn't care and them told me it would be returned if not used bit would take up to 30 days.

What a useless service. Needless to say will never use one of them again. And not I ha e to keep an eye on the £15 being returned for a month.

Having now seen the reviews of other customers, I’m afraid this review will only confirm the atrocious service levels offered by BP Chargemaster.

It’s has been a week since first contact and my charger developing a fault. Initial CS is very good with helpful agents taking details and trying self diagnostics. Needless to say that didn’t work and was told I would have a technical call back by Monday at the latest.

Surprise surprise, no call back was forthcoming. I contacted CS again, same repose that was then followed up with an email that generally stated nothing of any substance other than their technical team was looking into the issue “remotely”

It is now a week further on, I’m no closer to getting my charger fixed, any idea if and when a technician will visit and all of this on a charger that is still under its warranty.

In my latest call today I’ve asked for a call back from a manager. Again no surprise, they were all in meetings when one was sought. I have zero expectation of any call back to resolve this problem.

Truly appalling support, truly appalling technical assistance and no actually contact between the front facing CS team and the technical team.

If this is how the future for electric vehicles is looking, we are in very serious trouble indeed.

I rarely give 1 star reviews - but BP PULSE must be the worst company I’ve ever had to deal with. Three years of frustration, mis-information, hours and hours wasted on the phone. One can never speak to a manager. Sometimes I regret I bought an electric car ONLY because of having to deal with bP pulse. Shocking really. Shameful. I wish they would be fined for so many customers leaving a bad review. There must be something we can do - report them to the ombudsman? They are completely USELESS.

BP Pulse make me wish I'd never bought an electric car. It's a rare thing to find a) a charging point that's working and doesn't have a non-electic car parked in it, and b) a charging point that you can get to work with the App.
The card that you can touch on the charging unit to start and stop the charge hasn't worked in months even though it's been replaced 3 times.
I waste hours of my life on the phone to the call centre either asking them to start my charge or end my charge. If I ask to speak to a supervisor I'm always told there'll have to be a supervisor call back because they're all still working from home (2 years after Covid and 23 months after my staff went back to work in an office). When I ask when the supervisor call back will be I'm always told they don't know because apparently there's no SLA with regard to supervisor call backs. Sometimes the supervisor calls back, sometimes they don't.
Most times when the App won't start the charge, it tells you to make sure you have the latest version of the App by uninstalling and reinstalling. I've done this more times than I care to recall. It makes no difference. It still doesn't start the charge.
Why doesn't the App update automatically like every other App?
I suggested on my last supervisor call back that the App has a Button to report out of order charging units. It was as though I had invented electricity. The supervisor thought that was an excellent idea.
I also suggested that when we are at a unit that simply needs resetting, there could be a button on the App that could reset the unit. Again the supervisor seemed to think I am Einstein.
Out of date units, inefficient call centre as they're still WFH, and tons of frustration.
Terrible company and service.

Nothing constructive about this profit- making energy supplier.
I’ve been trying to get a refund for weeks on now. They decided to refund only the small change and keep hold on to the rest.
The poor call centre staff has to take all the annoying phone calls to cover for the individual/s higher up rank for not be able to do their job properly.

Luckily we had been advice by our new EV supplier not to contact BP Pulse to install our home charger. We contacted PodPoint instead and the service is incredible!

I got the ev bp pulse home charger 6 months ago and, after several tries, I got the app to work. However, the scheduler broke so I could only make the charger charge start immediately. I emailed bp pulse who eventually got back to me with their technical team has advised that the fault is with the signal coverage in my area and, as such, the fault is unfortunately out of their control. I emailed again with the colour of the charger lights but they weren't interested.
I Googled my problem and it seems the wireless communications/network is very cheap and unreliable. I have had to go with another charger company, Easee which, so far, is much better

I have reported a fault with to BP Pulse regarding my Home Charger that they installed at my house 15 months ago. Their customer service is rubbish, take my advice do not use this company, I got a email from them this morning to say that someone will get in touch with me within the next 10 working days. God knows when they will actually send someone to fix the fault.

I am told to keep my words constructive, but there is nothing constructive to say.

I report a fault which had been getting steadily worse, a few days before warranty expiry.

They have promised 4 call-backs, which have never come.

They have told me my warranty won't be honoured since an engineer can't check fault until after expiry.

They then admit there is a fault, but make up a false earlier expiry date.

They retract that claim and promise more phone calls, which never come.

DO NOT TRUST THIS COMPANY.

This is the tip of the iceberg.

I have written to OZEV as advised on the Government website regarding their home charger scheme

I have just had the worst experience dealing with BP Pulse and disappointed that I cannot give it minus stars.
The company is a total shambles from start to finish, providing a very bad frustrating customer experience. I was put in a stalling program because the company did not have the product to install after charging me the full price in my order. I won’t give the details as it would go on for several pages.
I don’t feel quite so bad now though as I realise I have not been singled out, as reading the reviews most customers who have the misfortune to come across BP Pulse are treated in the same despicable way

As others have stated many times on trustpilot, BP have much to learn re customer service. I waited over 7 months to have a home charger fitted, and with all communication re the install coming from myself rather than BP, they even asked me for an update from the electricity company at one point.

The charger unit is now installed but has had a fault from day 4 and despite numerous calls to BP it is still not resolved a month on. Terrible experience which leaves me wishing I went down another route

Genuinely the worst electric charge point company I’ve ever encountered.

Nothing but lies and false promises as well as substandard product.

We are a massive PLC who have now decided to pursue business elsewhere.

Having given a one star rating, I had a call from BP Pulse. Here is the deal. Although fitted with a slow charge cable,rapid chargers have a 90 minute penalty of £20. So if you have a car that charges over a period of 3.5 hours you MUST go back to it and unplug it twice (note the small print on the machine) BP just informed me that rapid chargers are not designed for hybrids. It doesn't say that anywhere on the machine by the way. If this is the case then why is it fitted with a slow charge cable? That could not be answered. Just be aware it is a money making small print scheme with no appreciation for those that cannot charge in the 90 minute window without receiving a fine. A crazy world when electric is the future.

Awful customer service experience.
I got a parking ticket at one of their points for charging my car for 82 minutes, confirmed by the invoice, when in their application it's clearly indicated that I can stay charging for up to 90 minutes. When I contacted customer service and emailed them as well, I was told it was not their problem, that it has nothing to do with them and that I have to take it with the parking company. What a joke!!
I have a subscription account with BP pulse. I am cancelling the subscription.

Waited in all day for the electrical engineer to turn up finally got through to the Electical Engineers and they said BP Pulse were going to email their customers to cancel today as they still can't get the Charge Points. I've waited 9 months to have my home charger installed I had the trunking done in February absolute mess left holes in the walls and now I'm still waiting for the chargepoint to be attached. BP Pulse do not care about customers I've sat at home all day booked holiday to find out engineer isn't coming. DO NOT BUY A CAR AND GET BP PULSE HOMECHARGER YOU WILL BE WAITING NEARLY A YEAR!!!! THEY NEVER PHONE OR EMAIL ZERO CUSTOMER SERVICE.

It's the App which I have a problem with. It has a mind of its own when you set schedules, such as night time chaging to make use of cheap electicity tarriffs (Octopus Electricity Excellent *****) . Today was the end as far as I'm concerned. It turned of my charging schedule, leaving me with no charge for 2 nights. Result my wife ran out of charge on school run and needed to be rescued.
You cannot rely on its schedules, so there is no point in having it. I'm going to use the onboard scheduler instead. Stay away!

Shell garage cheriton folkestone kent, three weeks the EV charger has been out if order! the shell staff could not give a monkeys and it seems Genie point think the same way... both companys are a total joke!

I have had a home charge unit for 18 months. There is nothing good that I can say for the BP service. I have currently been waiting over three weeks to have my home charge unit assessed. I’ve telephoned perhaps 4 or 5 times. Staff are very polite when you get through having listened to 50 minutes worth of rubbish music. But they offer you absolutely nothing constructive. I am a doctor with two electric cars and have been relying on a three-pinned plug over the last three weeks for charging as there is no fast charging unit service available within easy reach of my home. My unit was replaced within weeks of being fitted. More rubbish from BP. For a multinational corporation this service is absolutely appalling. All you get is excuse after excuse after excuse.
I can recommend this company to no one.
I’m surprised they’re still in business. I’m not at all surprised at the multimillion pound salary of the chairman. He clearly has no idea what’s going on in his company. Avoid these people.