Churchill Estates Management Anmeldelser 

I visit Abbots Lodge every Thursday as I’m a resident hair stylist for quite a few years now. I would like to say it’s a welcoming, friendly and buzzing with life. There are lots of activities in the week that people can join in and since the new Lodge Manager has been here this has tripled. Something for everyone or you can just live there quietly. Residents have peace of mind that they can live there and it’s safe and supported by a Lodge Manager who is kind and helpful.

My mum has lived in her retirement apartment, Nicholls Lodge, Bishops Stortford which she owns, since November 2019. The development is managed by Churchill Estates Management.

At the beginning of this year, much-needed refurbishment of the communal areas finally started. Pictures were removed from the walls, the television was taken out of the residents’ lounge and table lamps were removed so that decorating could take place. The painting was completed around April/May — and since then, very little appears to have happened.

We were told repeatedly by the previous Lodge Manager that the remaining work was “in hand” and would be starting soon. Months later, residents are still waiting.

The planned improvements included feature wallpaper in the lounge, new furniture, new carpets and new pictures. Instead, residents are left with half-finished communal areas, old and dirty carpets, inadequate lighting and no television in the lounge.

This is particularly disappointing in a retirement development where residents pay substantial monthly service charges and quite reasonably expect the communal facilities to be properly maintained and finished.

The situation has also been made more frustrating by the lack of clear communication about what is happening and, importantly, when the work will actually be completed.

I do want to make one positive point: the new Lodge Manager, Chrissie, has been a breath of fresh air. She has inherited a lot of issues to deal with, but she is approachable, caring and seems genuinely interested in the residents and the development. She has certainly made a very positive impression.

This review is therefore not intended to criticise Chrissie — quite the opposite. I am posting it because residents deserve some answers from Churchill Estates Management about why the refurbishment has been left unfinished for so long and when the remaining work will finally be completed.

Please can Churchill Estates Management provide residents with a clear update and completion date?

What a lady Nicki is - in every sense of the word. When she first arrived at Fairbanks Lodge it was like Mary Poppins had come to brush away the cobwebs ' in a most delightful way.' She immediately got to know every resident, their families and carers and has always replaced the aforementioned when they weren't available in her inimitable caring manner going way above her actual duties. even when officially on holiday she is constantly looking after the welfare of residents on-site, sadly in hospital and even those on holiday who have unfortunately taken ill or had an accident preparing accordingly for the return of that resident. With her positive happy countenance it is so easy to forget that administratively everything runs so smoothly if Nicki feels something isn't running right she makes it clear to everyone in a firm yet pleasant manner in her regular colourful and fun communications which we all lookforward with great anticipation to dropping through our letterboxes.
HP

We stayed in the Guest Suite at Barnes Lodge, Dorchester and from booking to the end of our stay was fantastic. Communication from Adam the lodge manager was friendly, very clear and informative. The room itself was very clean and comfortable, complete with step in shower, toiletries, tea and coffee making facilities and Adam even kindly put a pint of fresh milk in the little fridge in the room for us. There was ample parking, a folder in the room full of local information and pubs and eateries close by. Would highly recommend and will definitely stay again.

Mark, the manager at Elgar Lodge in Malvern, is so welcoming and looks after my 90 year old mum. He makes sure she is comfy sat in the lounge and when I arrive to take her out, most Fridays, he always helps with parking to make sure she has easy access. He is always approachable and friendly.thankyou

I have now stayed here 3 times visiting my friend and have been so impressed by the light fully equipped guest room with its comfortable bed and clean en-suite room. The helpful, friendly approach of the lodge manager is a bonus.

Goodwin lodge
we stayed here in March and had a fantastic stay, fully equipped apartment since then we returned in August 2026 and they have brand new beds. Sharon was amazing and helped us with anything we needed.
will be back soon. great stay.
Peter Hemsley

Thank you so much Helena for all your help and kindness, and support. From the very beginning,you treated us with compassion, and encouragement ,making what could have been a very stressful time so much easier.
And now we are in our new apartment you are absolutely brilliant and coming up with solutions which we appreciate so very much.
We are so very grateful and would highly recommend your services to anyone in need.
Sandra and Keith.

I have lived at Worthington lodge 7 years. I have made some marvelous friends here. Our lodge manager Liz is very helpful and kind and if we need assistance Liz will always do her best to help. Thank you Liz

My visit to Saffron Lodge was excellent. The lodge is in a great location walking distance to Saffron Walden town centre and a large Tesco and Lidl.
Liz, the manager, was welcoming and extremely helpful.

Good location, parking, good-sized room, clean, comfortable, pleasant manager.

Very comfortable stay in Southampton, it was great to catch up with a dear friend.
Great facilities, despite being only 5mins from town centre accommodation is very quiet .
Staff helpful friendly and approachable,
A lovely weekend stay.

In response to the reply from Churchill firstly regarding the lift we pay high maintenance fees to you we do not have a say in the companies employed and the lift has been out of action for well over a week and it is only hoped that it will be repaired w/c 7 Sep how are people supposed to manage? I have to carry my dog up and down as he cant see properly. We had one letter saying that we should help each other and putting the ones on us. I'm sorry but Churchill is responsible not the residents. Ive shown this letter to multiple people who all say it is very patronising.

I was told told that they (relatives who in herit) can use laundry. Which of course is ridiculous as they are not residents and the laundry is for residents only. If you allow 1 relative you have to allow all.

Yes relatives of course can visit the flat especially to clear out but when people are taking groceries and clothes in on a weekly basis, going there multiple times every day and running baths at 2.00am, visiting the building at 2 am and nothing is coming out I'll leave people to make up their own mind. All I can say is that when I show people the email I had in response to my complaint they again said it is patronising nonsense and obviously I picked the wrong retirement flats.

I've lived in a Churchill lodge for nearly 4 years and its not nice. We got burgled in May they took the tv in the lounge the area manager was good on this occasion I have to say. The police said we need cctv but Churchill know better, the front door has such a gap you can put your fingers between them this has been due for replacement for months and they're still stalling. The lift has now been broke for a week which means some people on the top floor cant get out and those on the ground floor cant get to the laundry. We haveno idea when it will be fixed. They apologise but given the fees we are charged and the fact people are stranded we are not impressed. It also seems if someone passes away because charges are still being paid by the estate the whole family can bring their washing to the laundry that's children, grand children, cousins, aunts ,uncles yet the laundry is for residents only. I'm guessing all our families can bring theirs as well.

If you're happy with the above then this is for you. Just a warning relatives of a deceased owner can come in and out all times of the day and night at 2am, 3am run baths then whatever there age, bring in groceries and clothes but that does not constitute living there

We stayed at Charrington Lodge guest suite in Oxted - as my mum used to live in Oxted before moving into her lovely Churchill living property in Honiton. The room was lovely, very nice home from home and lovely for mum tk catch up with her old friends and neighbours. Thanks Tina and Tina for arranging!

My mum moved to Sapphire Lodge after more than 40 years living in our family home, so it was a huge change for her. She absolutely loved her time living at Sapphire and really enjoyed the independence it gave her.

The staff were fantastic. They always went above and beyond, and were consistently helpful, friendly and respectful. Mum genuinely came to see them as friends, which says so much about the warm and welcoming atmosphere at Sapphire Lodge.

It was a wonderful place for Mum to live, giving her the independence she valued while also having friendly staff around when she needed them.

We couldn’t have wished for a better place for her, and I would highly recommend Sapphire Lodge to anyone looking for independent living in a friendly, welcoming environment.

David the Lodge Manager greeted us and explained the Lodge features and its location which we found very helpful. We were very pleased to use the small fridge in the guest suite room. Our room was immaculate with a high standard of facilities and decoration. Overall we had a delightful stay in a lovely location.

Stayed in the guest suite at Hale Lodge in Littlehampton, it’s a great facility and good value.
A lovely cool room considering how warm the rest of the building is.

Well appointed guest room, very comfortable. Had everything you could want from TV to fridge, coffee or cold drinks even wine. Also very quiet.
Would thoroughly recommend and thanks to David and Heather who look after everything so well.

My husband and I have recently moved into Elgar Lodge in Malvern and we would like to give a huge shout out for our manager Mark. He hasn’t been here very long but is fantastic at his job and has a cheerful, positive manner. He will always go out of his way to help the residents, we couldn’t wish for better.

I went to visit Hawthorns this week and was meet by the manager Ginny. She was very welcoming and had the answers we required. The site was well kept. I would highly recommend this site for someone looking for retirement housing.