Carphonewarehouse Anmeldelser 

Great service again from the Team Valley Gateshead. Peter, Leads his team by excellence.

Visited Gt. Western Road, Glasgow, store for mobile phone change of I.P. Firm. Both Manager Kevin and Asst. Chloe were excellent and very patient dealing with problems I was having. Nothing was a problem for them sorting out which was quite difficult changing to new I.P. Can’t thank the enough.

This is the most awful company to purchase a mobile through. I pre-ordered the new iPhone which did not get delivered in the time slot they organised with DPD. After phoning DPD and Carphone warehouse I was told if would arrive the next day, which it didn’t and again told it would arrive the following day after staying in again. After numerous calls I have been told that an investigation has been set up with DPD as it has gone missing and would take six days to investigate. I have been charged for the phone and line rental and still unsure when I will get my phone,especially now there is a back order. The customer service over the telephone is awful, I have waited over 15 minutes each time to speak to someone to then be cut off. I have asked for numerous phone calls from a manager and told they would phone me back later which never happens. I haven’t even started the process to trade in my old mobile which is now outside the returns timeframe!

Worst company customer service and trade in scheme I've ever experienced. Traded in a perfectly working iPhone SE and quoted £90 trade in. Recieved an email stating that everything is working except touch screen!!! Offered £5 instead! How the hell can you assess that everything on the phone is working if the touch screen isn't!!! Made a formal complaint and was told I'd get a call back in 24 hours and an email copy of the transcript and neither happened. Scam artist company. Surprised that trading standards hasn't investigated the trade in situation with so many bad reviews about it.

Absolute joke. I ordered a Samsung A13 which eventually came but without the charger. I did notice that the box was very slim and didn't think much until I opened it up. There was a cable but no charger whatsoever. It's very clear that I would have to have bought one separately, thinking that it was coming along with the phone as you would expect! Never will I shop online on Carphone Warehouse ever again.

Ordered a phone but they couldn’t deliver it to a local shop, so cancelled next day - email conforming cancellation received - now 18 days on they still have my £1209 - each time i ring - will be 3-5 days , but its now 18 days - now hoping bank will do a charge back - would never use them again

Why on Earth have they outsourced their customer service to Africa? The customer service is horrendous. It used to be so easy just to get a new contract and now it has become so difficult that I am having to give up and instead just go instore.

Absolutely appauling, first they sent the wrong colour iPhone. I sent it back which was supposed to take 24-48hrs. I rang and they said I would receive my phone which was requested with the colour I actually paid for, within 3-5 working days. It’s now been 8 days and I’ve been told it will take 3-5 working days yet again, and I’ve also been told it would be two days which was incorrect.

Bought a new mobile phone on 06/08/22 with the promise of min £150 trade-in + Samsung buds + 12mths Disney+.
Phone turned up great absolutely no problem, however I only received £40 for the trade-in + absolutely no communication re the additional items
On 23/08 Aug I rang to chase. Told my issue would be escalated.
Buds eventually turned up 02/09/22.
Rang again 09/09 re the trade-in, was put on hold for 20mins & then cut off, rang back ... cut off again. Rang back for 3rd time & spoke to someone who told me my best bet was to go back on the website & request trade-in again (not even sure how that would work). When I said that wasn't good enough I was put on hold for another 15 mins whilst my issue was escalated again (with no resolution).
The saga continues ...

I've ordered a new phone through CW website with the 24 months contract with iD mobile. The order has been confirmed, but then an hour later I've got an email saying its been cancelled due to failing the credit check done by iD mobile.
That got me thinking as I have an excellent credit score since I remember, went to the Experian app to check it anyway and yep, literally 999/999 so I thought to myself, well I'll just buy the phone I wanted out of CW/Currys website and stay on my pay monthly sim only plan (with iD mobile) then.
So I checked the website and the phone was now out of stock ... which basically explained the real reason why the've cancelled my order.
Finally got a different phone through iD mobile directly with 24 months contract and next day delivery.

So I thought I would give the carphone warehouse online a go as I could not get down to the shop, I ordered the new pixel 6A on ID so far so good then the issues started. I transferred my old number and everything went to pot, firstly it just showed up on others' phones as a private or unknown number so they didn't answer and then people ringing or texting me were not getting through. I called "customer" services who quite frankly don't give a stuff to cancel the contract as I was within my 14 days and I would go to the shop and take out a new contract with them.
This I did a few days later a pixel 6 on Vodaphone in the meantime the online service sent me out another pixel 6a so I called and said I don't want it I canceled everything I will send you the phone back, if only it was that simple as ID network is online only and you can't talk to anyone it's a complete nightmare.
so now I am paying for two contracts for one phone and still having issues with no one seeing my number and my banking apps will not work off the phone as they don't know it's me. I wish I had waited a week and taken the time to go to the shop.
So please be warned do not use carphone warehouse online and stay clear of ID mobile

Received an unsolicited call from the Carphone Warehouse number 01642 848028. I genuinely politely replied that I was already locked into a contract and they rudely hung up instantly.
Will never have anything to do with this company again.

Stop spamming me with calls. I've previously asked to be removed from your list

The best s22 ultra ever its cheap and good

Wish I'd come here before going through trade in with this joke of a company. Sent my Galaxy S20 as was offered £210 only to receive an email a week later offering me £40 due to,,,,,,,,,,,,you guessed it, screen burn. Refused the offer and over the last 10 days I've sent them 3 emails asking where my device is and had no response, called customer service this morning and all they can do is escalate it to the trade in team as no way to get to the trade in team myself, so I'm now stuck wondering where my device is with nobody available to give me answers!!!!! Will be going through official complaint channels and the ombudsman over this as this definitely seems like outright theft, companies should not be able to treat customers in this way and expect to get away with it no matter what the circumstance!

I purchased 2 Vodafone contracts with iPhones. One was fine the other SIM card had not been processed correctly and didn’t work. Spoke to Vodafone and they referred me to Currys carphone warehouse as the problem was their admin of the order. Spoke to carphone warehouse and they referred me to Vodafone. Went back to carphone warehouse and got referred back to Vodafone. Both people at carphone warehouse were somewhere with people shouting in the background, very unprofessional and made it very hard to hear them, both operatives were exceptionally rude and just couldn’t be bothered. The customer services with carphoney warehouse was based from South Africa. Terrible experience, unlikely to go back to currys or carphone warehouse due to this experience, definitely not for a mobile contract. Asked to escalate a complaint and they hung up. The only option was to return the used phone and sim, rather than carphone warehouse dealing with the admin problem. Very odd they would rather credit the order and end the call, versus solve a small admin issue. Seems like madness that carphone warehouse would allow this type of interaction with their customers.

They offered a trade in bonus of £100 for any phone in any condition (working or not). I traded in an old but working Galaxy S3 for £7 plus the £100 trade in bonus. After about a week I received an email stating that the case on the phone was broken, which is wasn't when I shipped it to them and the trade in value was now £0. I wasn't too bothered and would be happy with the £100 bonus so I accepted that. A week later my phone was returned to me with no explanation, the case had been broken by being folded back on itself while being opened (I presume by their "technician"). The trade in team refuse to respond to any messages and the customer services team are hopeless. Lesson learnt I will never use CPW ever again and will try to tell as many people as possible to avoid them. What a shoddy company

I was offered a trade in price on my old mobile of £210, plus a £100 bonus. £40 has been credited to my bank account which is a huge shortfall on £310. I've spoke to 'customer services' 3 times now, no explanation on why its so short. I've asked for my phone back but its looking likely its gone. They've basically stolen my phone. The 'customer services' is an absolute disgrace. Outsourced abroad, they're unwilling to help and point blank refused to pass me over to a supervisor to try and retrieve my phone. They've now told me to ring back in 3 to 5 days as they've referred it to their trade in team. Surely they should be ringing me lol. I asked to speak to the trade in team directly, again, they refused to transfer me. I've since read online thats its common practice for Carphone Warehouse to pay nowhere near what they actually quote they'll pay, using 'screen burn' as an excuse to rob you. Avoid, avoid, avoid.