Carolina Carports and Metal Buildings Anmeldelser 

Price was quite comparable to others.
Quality also.
When they showed up, installation was great.
Customer service at corporate is non-existent, abysmal, sucks, the worst.
We have no cell or internet at our cabin and I told them so, MANY times. They scheduled delivery on October 25. Drove 100+ miles to the delivery site, spent 2 days in the boondocks and they no showed. Drove home to a voice mail saying driver was sick. Without our confirmation THEY rescheduled for Octobr 28th, drove down again, 2 days again, no show again. Drove back to another voice mail saying weather was bad (it wasn’t) and rescheduled us for November 1st all via robo-voice. Got a hold of the Missouri location and they said if the truck can’t get to the site they would charge us delivery fee anyway. They delivered the exact same size unit to our cabin neighbors directly across the road twice before. After 2 months and 10 phone calls to corporate robo-voice that after 5 minutes of “your call is very important to us” transfers you to a voice mail that “is full” so you can’t leave a message. 5 emails unanswered. 3 Web page messages, unanswered. Salesman can’t help because he’s “just a broker” with the same contact problems you have (unless it’s a sale).
Go somewhere else if you expect any customer service, once they have the sale they could care less. If a no show, wrong unit, wrong color, poor or unfinished install happens, they don’t care, they have the sale, anything after that is your problem.

Be careful from this scam company, Very rude and bad customer service, They asked me for extra money for labor when they in the middle of the job or they gonna take it down and take it back and this is what happened, don’t deal with them, And they have very bad work.Wasted my months waiting for them and I was disappointed with the attitude and work.

I signed a contract with Carolina Carports Inc. to erect a 30"x40" building with insulated interior. I paid $5880.00 extra for the building to be insulated. When completed, there were gaps in the insulation along the entire length where the side walls met the roof. When CCI was contacted, including multiple pictures showing daylight through the openings, I was told this is standard building procedure. There is over 20 square feet of interior wall area that is not insulated. Pictures are available.

Your organization is exactly what is wrong with this country. Your service is abysmal. A complete lack of attention to detail. What is the point of having one person answer the phone if she is just going to transfer us to a dead phone line. Your incompetence is astounding. As a business owner myself i would recommend to everyone i meet to not use your service. Just know that your revenue numbers are not indicative of the level of service your clients receive. There has got to be a swath of unsatisfied clients across the nation. Yep you're making that money and pissing everyone off along the way.

Overall it was a great experience. I would have given 5 stars but the installation happened one day later than scheduled. The installer explained they had truck problems and that is why they didn't make it out until a day later. Oh well...stuff happens. The whole transaction was smoothe from beginning to end. Thanks Carolina Carports!

Its been a very long and horrible ordeal. Carolina Carports has made my families lives miserable. They have devastated us financially and emotionally. Unless you are prepared to enter into litigation with them, you will have no recourse. They care nothing about their customers. Everyone at Carolina Carports Inc has treated us with contempt and malice; from the bottom to the top. We've been ignored and spoken down to on a regular basis. They refuse to make good on any of their promises that they've advertised and spoken. It's been over a year now since we've given them our money, and we have been left with a useless and dangerous building, and the nightmare of trying to get them to make good on anything just drags on. Stay away from them and do business elsewhere or else you'll forever regret ever picking up the phone and calling them.

Ordered building from Millennium Builders 4/14/21 with 8-12 week delivery. Deposited $2,412.47. July Carolina Carports said they would arrive July 13th and 14th. On 14th contractor arrived and said the pad not square and couldn’t put building up. CCI contractor said to cut the concrete and marked pad corners. Our contractor cut it per CCI directions. Called CCI back said concrete was corrected per their direction. On the 8/23 CCI called and asked if we had the pad fixed by pouring a 1” strip of concrete on both ends of the pad, replied their contractor said to cut it. CCI became belligerent, said CCI didn’t have to do garage since we didn’t fix it the way she wanted it. We did what their contractor said to do. We emailed Millennium Builders and they said they were sorry, and would cancel the order. 8/29/21 emailed Millennium Builders for our deposit refund. We got e-mail stating would not refund since crew had shown up and concrete not poured correctly.

Sought a quote from this company and the only response received was they received the request. There was no communication as to No Quote, questions or provision of quote.

The customer service is terrible!!! They Scheduled my delivery for the 30th of may and they were a no show.
When I called to find out why they said some one would call me when ever they were out this way. No sorry let me check on that. Just we will call when we have someone going that way. Its been a month and a half since the original date and nothing?

They were supposed to be here at noon yesterday. They did not show nor did they call. They rang my doorbell at 7:00 AM this morning and they were all Mexican and did not understand English. I told them that I was upset that they didn't show up or call yesterday and they just shrugged their shoulders. I don't think they understood a word I said. I told them to wait a moment and when I went back out a couple of minutes later, they were gone. They don't answer their calls and they don't call back. DO NOT USE THEM!!!

Extraordinarily incompetent. Rude and lacking basic customer service. After a 5 month wait they were a no-show for the building install. No call, no email....nothing. Just didn't show up. After finally getting through on the telephone the following week their attitude was "oh well" and now we have no idea when we can get to your job. Shop elsewhere and don't waste your time with this circus. Also, check out the BBB for 100's of one star reviews and complaints.

Recently purchased a metal building through Carolina Carport. Installed less than 3 months ago. The metal door won’t roll down. Been calling for over a month to speak with someone in the Florida department and can’t get an answer. In the meantime everything in my building is getting soaked. Left voicemails waited on the line numerous time for 15 mins a call to just be hung up on. I can get an answer when call the 1800 number but they will not help me and are rude and transfer me to the Florida department. Funny thing I had NO problem speaking to anyone before I handed them my money now they are extremely busy and can’t answer my call since it’s a warranty problem and already have my 20k. DO NOT RECOMMEND!!

My contract is 8/11/2020 as of today no carport Contacted company so many times ever way possible Very rude constantly different excuses and now the sales rep I used basically is saying I probably won’t get my contract honored. Seriously, how can this company just keep doing people like this Now I’m having a hard time getting my deposit back. Save yourself your hard earned money take your business elsewhere. This company is the worst, almost a year I have waited and for what Nothing except taking my money! Terrible Terrible business

A year ago this company started a 30x40x15 building for us in Brooksville, Fl we had ordered it in February 2020 but covid delayed it. The building is crooked and the roof leaks on one side in multiple areas, I just spoke with a representative, by chance she answered her phone but had no recollection of speaking with me. Long story short do not let this company build anything, they have 0 stars if it was an option. They dont answer the calls or return any messages and if your account is paid in full your on your own.

Make sure your contractor isn't sourcing materials from Carolina Carports. You don't want to deal with this company. Just a constant headache. When they finish the install, there WILL be problems, and they WILL NOT address them in a timely manner and you WILL NOT be prorated or compensated for fixing the problems they left you.

The customer service with this company is beyond terrible. This company does not return calls, emails, or communicate at all.
Delivery was rescheduled twice after multiple mistakes were found with the order. Even after the order was supposed to be right the building was installed wrong. Now this company offers no answers of a plan on how to fix the problems or when they plan to do so. The reps and management are rude and disrespectful. EXTREMELY POOR business ethics. Please don’t waste your time or money with this company.

Ordered the carport in October 2020. Was told will be installed in November or December. Kept calling, emailing, and took days to get a response, and was told they are trying to get us on the schedule, but couldn't give a date because of weather and covid. Finally received installation date of April 27. Day came, no one showed or called. Was told they don't know if the installation crew doesn't show and after putting me on hold, was told my carport did not make the truck and that is why they didn't show. I asked why no one called to tell me and was told sometimes there are communication issues with the installers because some don't speak English then denied she said that. The installation crew is only in my area every 2 weeks. I assumed I would be on the next truck, but no, they have other jobs and can't change the schedule. It could be July, then didn't know when it would be installed. Customer service and attitude is terrible. They don't even deserve a 1 star. After numerous phone calls was told they would refund my deposit. I'm sure that will be delayed and be blamed on weather and covid or they will deny they said that. Stay way from them. Worst company I have ever dealt with.

These people are a joke do not buy anything from them or from any dealer that represents them. They are arrogant and their work is less than 0.
They told me they won't place in order less than $6000. Don't think you're getting a carport from this company. They advertise though they will that so they can get your money and screw you. A lot of businesses are doing this everywhere. This is definitely one of them.

I ordered a carport on August 14, 2020. I began checking on delivery times in Oct. 2020 as projected. I was told that due to Covid 19 orders were delayed and they were working on July orders at that time. By the end of Nov., I was told they were working on June orders at that time. I have called each month to get an update, sometimes it takes days before I could get someone to answer the phone, and even inquired as to how to cancel my contract. At the first of last week, I was told I was scheduled for delivery on April 12th or 13th and I would receive a call at the end of the week with the exact day. The call never came. I called on April 12th from 11:50 a.m. till 1:30 and a message stating they were at lunch and leave a message for a call back. I did, never came. I called again at 4:45 p.m. and was told the she was on another line (Georgia representative). I said I would wait. At 5:15 p.m., it went to voicemail after holding for 30 minutes. I left a message for a return call that has still never come. Today I have called at total of 11 times and never spoke to a person. I left messages on 2 extensions that the voicemails picked up. All the other extensions stated the voicemails were full. I would love to have my carport but at this point I am questioning if I will get it. I have not been able to order through another company due to the contract. I understand Covid 19 caused numerous problems in our country but communication is very important and this is crazy! Someone to answer phones or at least change your message saying how important our call is while we're waiting! I wish I had never placed an order with this company!

Where to begin with this one? First off, I order a carport from Alan's Factory Outlet. Little did I know that these folks over at CC would be the completion end of things. Well let's start with the call three weeks ago about them coming out to install my carport. Same day a call back (lady from CC) that crew is unavailable or off. I have tried repeatedly to get a hold of these people and continue to get sent to voicemail after voicemail after voicemail. Now I'm in an email chain with Alan's. Asking me to give them a chance with in the time frame. 4-6 months from your order. Why is no one addressing the facts? The call stating a crew is coming out and no reschedule time. No one from CC has even tried to contact me. Shocker! They are leaving Ms. Weaver from Alan's to carry their screw up. Why would I continue to do business with CC? Would you? They fact that the Alan's representative is not addressing the facts at hand tells me that, you clearly don't care about the end product just the bottom line. All these praises for Alan's Factory Outlet... Why?! They've shown me keeping my meager $400 +/- is more important than customer satisfaction. I've asked three times to return the deposit or keep it. Let's just go our separate ways. Ms Weaver would like me to bet on a lame horse that we all know, will not win. To this I say, no thank you. CC will not be coming on my property. Not now, not ever! Guess I'll review Alan's now and be that thorn in everyone's side. Again the question is. Why Alan's does not address the incompetence from CC? Are they calling us all liars on here? Sad fact is, I should have just built it myself.