Carolina Carports and Metal Buildings Anmeldelser 

Worst company.
I've been waiting weeks. 3 canceled appointments to install. No one answers the phone. All mailboxes have been full for 2 months. VERY DISAPPOINTING!
Use another company Steer clear of these people!

This is a total scam! They will take your money and never deliver anything but headaches. We have had a building on order for over 14 months. Once we poured the foundation to their specs and claimed the building won't fit. They have lied over and over about what is wrong. We have tried to work with them with an avail. They keep passing the buck from sales to manufacturing to engineering. We have offered several solutions, that even their installers say will work and still no building. They have an excuse for every lie the tell and when cornered on them.....they turn into gost.
The worst part is they won't supply a building or give a refund. They stole $7000.00 plus $1800.00 for engineering fees that they never did anything but take.

Please do yourself a favor and never ever contact these people! You will be opening a Pandora's box of hell.

Would give zero stars if possible. NO CALL. NO SHOW. Paid for building in full in advance. ... Lesson learned.

Horrible company to work with. I worked with customer service for two days to customize my metal garage so that it would go directly against my house that I could attach it later was called by scheduling department and went over the order everything was fine with putting it directly against my house, however when they get there the second time to set it up because they didn't show up the first time the guy that was in charge refused to set it up next to my house like it was designed to do saying that he needed at least three feet to put the metal on that side of the building well there's no metal going on that side of the building because it's open to my house and to be attached to my house that already has a wall. So he would only set it up three feet away from the house which then made my site unlevel because it was three feet past where it should be he then refused to set it up because the site is unlevel.
I called the office complaining about it and by him not setting it up the way it was designed to do and all she could say is well he's telling me that it's not level well after 20 minutes of trying to explain to her why it's not level because he refuses to put it where it belongs. will we both gave up trying to get her to understand and she offered me a measly $250 discount to keep it in set it up myself. this is a horrible company no one knows what they're doing horrible customer service I would not even buy a doghouse from them again Also known as
Georgia Portable Buildings
CAROLINA CARPORTS INC reviews

They dont even deserve 1 star.

What a horrible experience. Took 6 months to deliver. Installed very fast and it looks like crap. Considering tearing the $30,000 building down and getting a red-iron building put up. You can literally shake this 30x45 building with your hands and it will sway. Zero customer communication for several months, left dozens of messages. Then one day they said they could install it that week, while I was out of town on business. RUN, RUN, RUN from this company.

Took over a year to have a building delivered. They cancelled 3 times and then arrived a day early requiring me to leave work early to pay them. At that point, I was just happy they showed up as I was sure I had been scammed. Would not recommend them due to their scheduling and customer service departments. The workers who installed the garage were very professional, quick, and hard workers. The installers get a 5 star for their service. Maybe the people sitting behind the desk and answering the phones should take a lesson or two from the installers or make themselves useful and get their hands dirty helping the installers. This is only a 2 star because of the installers and we are happy to finally have our garage.

Absolute worst company I have worked with in my 56 years!! No response to calls or emails. They NEVER anchored the building like I paid for. Took forever to get the building. And then they were rude every time I did speak to them. I spent $12000.00 and am not satisfied. Please, please do not do business with them, EVER. Plenty of other vendors out there........

Carport is breaking apart and is only a year old. However, that is not the purpose of this review as good customer service could have resolved this. There is a lack of concern and it is a nightmare finding people who can help. Initial email was to dealer on January 15, 2022 and being told Carolina Carports (Mfg) would respond. (spoiler alert: they never did respond to that request) Another attempt on our part was to reach out to Mfg with photos, receipt of work, and canceled check of purchase on February 16, 2022 by email to two people I was told could help me. No response. Then I was given a new contact to reach via email, so emailed again with no reply. March 4, 2022, I cc'd their company website email in with the original addresses I had been given and included again the photos, work receipt, and canceled check. To which a sales person responded and said he would make sure this request was sent on. He claimed it was scheduled for an install the end of March. I followed up on March 12, 2022 I followed up with a comment that there had been no assistance in the matter. No one showed up by end of March, no phone calls, no emails, just silence. In the meantime, I have attempted to call company phone number and am always placed on long holds with phone getting disconnected. People answering the phones always blame it on the company problems and people not working on why we can't get anywhere with the company. On April 19, 2022 I reached out again with updated photos of carport continuing to deteriorate. On April 20, I received an email back requesting the date this transpired so she could review with her manager. She also said she would be in touch to which I responded again with all details I could to assist. On April 22, I emailed asking if there is any progress on issue, spring winds were starting to really work the structure. On April 23, sent photos of our attempt to put temporary straps on but to hold it until they could come. On April 25, I sent photos of some L brackets that were on some of the sides but not on the exposed side hoping to assist them with why the problem occurred and what the update on their response was. No response to any of these emails. On April 29, I told them if they did not resolve by May 3, 2022 we would report no customer service, false advertising of warranty support, and broken company unable to care for its customers. I mentioned that they no doubt are short staffed and are dealing with many issues in the supply chain world, however; we have given them months and have had to work hard to even get an email from them. There finally has to be a response. On May 3, 2022, finally found someone who could talk. They said they would talk to manager about a solution and get back by end of day. It is May 12, 2022 and multiple emails and phone calls later, with no response. Please do NOT buy from them! I have found a local welder to come and fix it. He asked what brand, I told him. Oh, he said I have done 3 of those already they just fall apart. I just want to warn the public.

I signed a contract for a 24' x 30' garage in May of 2020. The contract was revised to add an awning to the right side of the building in October of 2020. Permitting, surveys and contractors not working through Covid pushed the construction of a level site back almost a year from the date I signed the updated contract in October of 2020. Just days before the year to get a level site, my contractor finished his work and we submitted pictures to my salesman on 10/20/2021. He submitted them to Carolina Carport's delivery Dept. and we believed our responsibility to fulfill our contractual obligations had been met. Living in Ohio, we learned that the delivery and installation would not be made until spring. Last week I got a phone call the delivery was being scheduled but the price had increased by 73% from the contract we had signed in October of 2020. It is now clear the contract obligations we were bound to were the only part of the contract that was binding as the delay of the fabrication and delivery price since submitting the leveled site photographs six months ago have increased dramatically. The explanation we were given is that a year had passed since the original contract was in force and therefore the pricing was not honored. If this was their policy then once a year had passed from May of 2020, my salesman should have made us aware the pricing had changed before we began construction of a $23,000.00 foundation in October of 2022 for the building. It appears Carolina Carports is more than willing to take a 15% nonrefundable deposit on a contracted building but not bother to inform you the price is going to almost double by the time the building is delivered.

Incredibly disappointed with CC. I went with them because they were significantly less expensive than competitors, but I'd not use them again. Terrible communication all across the board. Even the local dealers can't get any information from HQ. Our building was installed with a leaky roof which took a month to have repaired and damaged some of our items. Mistakes happen, to be sure, but Heather Smith (general manager?) was adamant that the damage we incurred from the leak was coming from underneath the metal railings on the floor. Even after my providing video evidence of the roof leaking, she rejected any sort of responsibility and refused to reimburse us for damages. Just terrible service all around. Wish I would've gone with another company.

Been like this since November 9th 2021. Order was put in Mid October 2021. This is a lying, thieving, scamming company. Once your order is placed they will not answer your phone calls, text messages, or emails. When they do finally answer text or emails it’s the same copy and paste answer. If you do get someone on the phone they are rude to you bc you want answers and they will hang up on you. You lose your deposit bc you have to leave to go to another company to get your shop/garage built. Almost 7 months and still no building or answers. I highly recommend not using this company at all. I really do highly recommend Rockstar Buildings. I called her yesterday and my shop is scheduled to be installed on April 1st 2022. Rockstar Buildings is very responsive and makes sure you are satisfied. AGAIN DO NOT USE CAROLINA CARPORTS THEY ARE HORRIBLE

Buyer's beware do not buy a building from this company they do not stand behind there warranties!! They state because you put electricity in a 21,000.00 building the warranty is voided what a bunch of BS. We are suppose to let a 30x40 building sit there and look pretty and not sure it. Plus we have leaking windows for a year that were not repaired prior to electricity being installed! Plus siding that is buckeling prior to electricity being installed! This company is one of the worst companies to do business with . You save to buy garage bust your butt but it turns into a nightmare which this absolutely was . Highly recommend you rethink your decision doing business with Carolina Car Ports !

Been four months and I still don’t have my carport. They won’t answer Tex, email, calls. How can a company like this do business?

Terrible to work with. The local dealer was great, but she was not even able to get anyone from Carolina Carports to respond.

Our carport was months late being installed, it only got installed after I started calling their phone every day. The only way I could find to get someone on the phone was to use the North Carolina ext.

When the installers arrived, the price they had was higher than what we had been told. I called the number on the installers bill and got ahold of Heather who was very rude and would not even discuss the charges, she just said "If you do not intend to pay this bill in full today I need to hang up and call the installers to tell them to stop working."

Three months after they installed the carport, a storm lifted it off the ground and moved it, bending it. I had to threaten to contact the AG and BBB to even get a response from them. Their response was that since my building was not certified it had no warranty. This was never told to me before the sale, the only mention of certified or not was that the dealer told me I didn't need a certified building in my county, so there was no need to pay extra for it.

They have cheaper buildings for a reason, you get what you pay for.

Do not purchase anything from Carolina Carports! They will not tell you they are 8 months to a year from filling current orders. They will not give you your deposit back! I signed a contract in April 2021 and just had my building installed end of Jan 2022. When I signed the contract they said 3-4 months, what a lie! They do not have any management or supervisors you can contact. The 3 girls in the scheduling department Heather, Amanda, and Jasmine, all have terrible attitudes and even worse customer service skills. I had contacted through email and phone conversations Giovanni Gonzalez to have the exact measurements to fit the garage on a slab of concrete with a step down to prevent water getting in and when the materials arrived it did not fit the measurements they gave me even when they guaranteed the installers would make it fit. After talking with the sub contracted installers they said they were leaving the company because of how many unhappy costumers Carolina Carports had. I will never be financially compensated for my loses or dissatisfaction but I can prevent someone else from making a grave mistake. DO NOT PURCHASE AYTHING FROM THIS COMPANY!

Worst company I’ve ever dealt with. They lie to customers and deliver crap products and service. My garage has leaked since it was installed and I’m on the second repair. On the first repair the crew cause more damage! It’s very hard to get ahold of them and they make excuses stating they are understaff with no efforts to get staffed. When they finally scheduled a repair they no call no show on the regular. The install crew is useless and knows nothing about metal buildings. Expect a two hour wait on the phone and about one year for an install and 4 months to have anybody show up for a repair which you will more than likely need. Zero accountability! Stay far away!

This place sucks! We bought a shed back in July 2020. Just got it in October 2021. They left and said they would be back the next day to finish and now over a month later no one will return our calls and we still do not have a complete building.

If I could give a zero I would dont waste your time with these people. They are incompetent, unprofessional, and treat their customers like dirt. Nothing they say can be taken as even partial truth. They dont want your business.

Hands down the worst company I've ever done business with. They answered a single call made to them two days after my garage was built and I told them that it leaked when it rained (Pours in) at all of the windows and walk doors, I also told them that the installers caulked the window screens to the frame so they cannot get removed. They asked me for pictures so I sent them and the lady told me I would be placed on the schedule for repair. I have since called Approximately 50 separate times as well as sent emails and occasionally would get an operator who would listen to me and then transfer me to a line that the voicemail was full and then it would hang up. As in a previous complaint I was also routinely transferred to "Renee" who either doesn't exist or who is grossly negligent/incompetent in answering calls or caring about voice-mail. (Or customers)

I have also went to a local dealer for Carolina Carports who would not help me because I did not buy from them as I bought on line from Viking Steel (who will not help) but they did tell me Carolina Carports cannot keep employees as they are quitting because of being yelled at by customers as promises are made but the company is not keeping there commitments and obligations to the customers. She told me they typically take 6 months or more to make repairs because they want to use the same installers so they don't have to pay anyone else to make the repairs. I even told them they could send me the seals and screens to make the repairs myself and was told doing this would or could affect my one year warranty. The warranty will be out before they get finished at the rate they move.

Finally after nobody responding I contacted the BBB and filed a complaint letting them know my issue and they got involved, Carolina Carports response to them was in less than a day however that they typically make repairs in twelve + weeks and give 2-3 day advance notice to the customer that they have someone in the area. When you pay what I did for a garage and cannot use it and then get told we will fix it but you need to wait three + months that is ridiculous and surely a poor way to do business. I would never do anyone this way. I rejected their response and I am currently waiting to hear back from them.

I would not recommend this company (Carolina Carports) at all and it is ashame as I actually have a nice garage, I also would not recommend Viking Steel as they don't want anything to do with you after the order is placed

Never again with Carolina Carports!

Hands down the worst company I've ever done business with. They never returned or answered a single call made to them over more than 6 months. (Approximately 50 separate attempts.) They have someone who answers but she immediately transfers you to lines that no one answers. If you are able to leave a message, it is never returned. I was routinely transferred to "Renee" who either doesn't exist or who is grossly negligent/incompetent in answering calls or caring about voice-mail. (Or customers)

Finally one day a bunch of illegal aliens showed up with all the materials. Thank goodness I was home because they didn't want to do the job and were about to cancel it. From what I could tell they felt they would be working too close to my house and the property fence for it to be an easy install without being paid extra cash on the side. I already had concrete poured, permits pulled, and inspections completed.

They ended up doing it, I didn't pay them anything extra and told them I'd work it out with CCI. Of course they left metal and screws all over my yard for me to pick up.

I'm just glad my nightmare with this company is over.

Never again with Carolina Carports!