Carolina Carports and Metal Buildings Anmeldelser 

We ordered a 24 x 40 garage on 9/18/20 and site was confirmed ready by CCI on 10/12/20. They told my husband we would have it installed by year end. It is now March 11, 2021 and still no garage and no delivery date. We have tried tirelessly to get even a projected delivery time. I was told that they had 600 sites ready in just the state of WV alone and that they service 21 states. So basically, I would get it whenever. Apparently, they take all the orders they can get even though they do not have enough qualified contractors to fill them. Then, they put the contracts out for "bid" and wait on contractors to make an offer on your order. None of this was explained to us until last month. I also informed them that our storage unit (that we are paying for) is being sold and that it will not be available after 4/30. They said they could flag our account but could still not even tell me what month we would be getting the garage. The staff has been very short and rude. You can not post on their Facebook page but you can make comments on their posts. However, if it is anything negative, they remove it. I have recently checked and there are many negatives reviews on them with BBB as well and they are NOT BBB accredited. Shame on me for not verifying that prior to ordering. It is without a doubt the worst customer service that I have ever dealt with. Just wondering how I can get their lack of service broadcast on the National News?

In January 2020 I sent this company a deposit to construct a fairly simple "lean too" garage attaching it to a garage they already installed as per their contract dated01/23/2020. The check was Suncoast Schools Credit Union #305 dated 01/30/2020 which was cashed in February 2020. Since that time they have sent people out to install the wrong structure and people out to measure for the proper structure. The studs on the structure they installed which were 48" in square are all off, so I asked that they measure for themselves to be sure they were constructing the structure to fit. I have the measurements made by there person with his signature, They measure 451/2" to 461/4" on square. None are 48". Disconcerting and inconvenient when hanging shelves and lighting, but not structurally catastrophic. My problem is that I have received no further information on my project a year and a month after the contract. When I call, I generally get no answer. If I do get an answer I get transferred to a busy signal ( I have speed dial and redial) for dozens of attempts. If do get an answering machine I am forwarded to a mailbox which is full and I am disconnected. This is multiple different numbers and attempts. I have requested a refund of my deposit by phone to the salesman (Alan Adams here in Florida who is apparently very intimidated by the Corporation), by letter and by email. No response. I would like, at this time, a simple refund of my deposit from over a year ago and a cancellation of the contract so I can proceed with the construction without recourse with another contractor. Damages to my equipment sitting out in the weather is significant and irreversible. I have not taken this to social media. I have been quite cordial. Thank you in advance for your help in this matter. Mark Weaver

Our family ordered a 20'x21' canopy from Alan's for another family member. As many of the reviews mentioned, the actual supplier turned out to be Carolina Carports. I've learned a very important lesson and that is make sure that you know who the actual supplier is going to be. I read the reviews for Alan's and most were good reviews. Had I known that Carolina Carports would be involved I would have read their reviews prior to purchasing and would have definitely used another company. To be fair - the ordering process, email communication and telephone communication were good throughout the process. We were told that the canopy would probably be delivered between 90 - 180 days and ours actually came a little after the 90 days. We received a call and scheduled a time for delivery and set-up. This is where things took a turn for the worse. 1st cancellation occurred due to inclement weather. 2nd, 3rd, 4th, and 5th cancellations or (NO-SHOWS) occurred due to the contracted installer having truck problems. We actually had to get Carolina Carports to make contact with the installer to find this out rather than the contractor calling Carolina Carports or calling one of us. I have to give Mattie and Stephanie credit for being very professional and good sports throughout this process. They understood our frustration with the unprofessional behavior exhibited by the installer. Mattie and/or Stephanie took my call each day at 9 am knowing that I expected an update on the status of the installer regardless of whether they had good or bad news. Dealing with them was the bright spot of this whole ordeal and they proved that not all of Carolina Carport's customer service representatives are incompetent or unprofessional. The canopy finally got installed but I know that I cannot recommend Carolina Carports to anyone. Management should take a good look at their contracted installers and their overall performance and customer satisfaction ratings and do something to improve both. Management should also be more willing to make things right when their employees or contractors provide inferior service to any of their clients or customers.

Currently starting a class action lawsuit against this company. Received a bill for $1800 for a building that was installed in November and ordered in June. I paid in full according to my contract. This company is robbing people, and they are shameless about it.

REVIEW 7 months of waiting for installation... Covid or not this is crazy. When I paid deposit (DURING COVID) they told me 6 weeks... NOT 7 MONTHS!! They don't even have the courtesy and customer service to at least call and give updates. They also advised me that they put larger orders installation dates ahead of smaller orders. Negative 10 star review.. I'm calling and making a compliant with attorney general and I advise everyone else to do the same... They even removed their reviews from their Facebook page it looks like. I will NEVER use or recommend this company.

We have purchased three buildings from Carolina Carports, but this is our last!
We ordered and paid 16% in May of 2020. We needed the carport for July 4th. They told us no problem. Then the lies started. Covid, weather, birthdays....you name it.
We asked for a discount and were told no way. Very rude.
The new installers did not pull a chalk line and the screws are not in line.
I would pass on any seller that uses Carolina Carports for their buildings.

Awful customer service and liars. after they installed our pole barn they called us to inform us about an amount we still owe them. We provided them with the contract and all payments we did pay them, they replied with one sentence that we still owe them money. Anything but professional. they should be in jail.

Same thing happened to me. I ordered the carport in August, 2020 & it is Jan. 2021 and they still havent came out to install. You folks are right, everything from covid to weather. This company is a joke. Folks please read all this stuff about CCI, and run. Dont order anything from them. If you cant get out and install the garages, stop selling them to people.

Carolina carports was 3 months late on delivery. When they arrived, the crew did not want to install the building because we did not have full 3 feet of space around the slab( something that was not discussed with me prior to install). I had to install two sides of the building myself. As the crew was finishing the job, they noticed the door was faulty and communicated to me that they would be back in two week. 6 weeks later, no one from Carolina carports had reached out to apologize for the delay or inconvenience nor did they set up a time to return. I spent the next 6 weeks leaving messages and sitting on hold in excess of 5 hours without any success. When I finally got someone on the phone, I was given an install date that was 2 weeks out. The day came and went and again, no one called nor did they show up. I reached out again with slightly better success and was given another install date and for the second time they did not show up. However, they did call on the day of the install to let me know they never ordered the replacement door. A month and a half later, I receive another call to set up an install and again they did not show up. I missed a call from Carolina carports on a Sunday morning while I was in church but the caller did not leave a message to inform me that they would not be showing up. I ordered tis building in mid June with the understanding that it would have been installed in 4 to 6 weeks. It is now mid December and I still do not have a completed building.

We ordered our 2nd carport from CC on 7/3/20 (the first carport was delivered without issue in 2018). The dealer told us 8-10 weeks and it's now December 2020 and CC has not reached out to us not has our dealer. We've called only to be told our contact person will call us back. At this point should we demand a refund or hire an attorney?

I placed my order through Alan's on 7/28. The Carolina Carport installers finally arrived on 10/15 but brought the wrong garage door. Here we are 4 months after I placed my order and I still don't have a completed garage. The installer won't return to Pennsylvania until they have another order scheduled in this area. I have called customer service multiple times to no avail. BEWARE!! I would not use this company again!

Ordered from Alan’s. Order processed promptly July 21, 2020. Informed it would be 45-90 days for delivery and setup. CCI called early Oct ( prior to 90 days) to schedule. First we knew it was CCI. CCI canceled the delivery 2 days later with no reschedule date. It is now Nov. 11 and still no delivery or schedule. Heather from CCI gave anti-customer attitude, rude, condescending, curt answers and no idea when it would be delivered. She was extremely anti-customer oriented.
Had we been aware that CCI was the supplier when ordering from Alan’s, we would have used a different company.
Definitely do NOT recommend CCI for any carports they manufacture. They don’t provide reliable and accurate information about their service. Many reviews confirm this policy by their company.
Shameful because usually the products are of substantial quality.

We ordered in May. They said it looked like it would be late June. Then it went to July. Then actually got scheduled in August. Canceled the first date that was on a Monday. Rescheduled for the Thursday of same week. I took off work Thursday. They don't show up. I have to call her and she says "oh I was just about to call you, their truck broke down and they will be there first thing in the morning". So now I have to miss another day of work on Friday. Again, I have to call and she says that they still had another job to finish and that they should be there in the afternoon. She calls later in the day and asks if they were there yet and obviously they were not and she says that they should be there anytime and that was the last I heard from her on Friday and of course, no show. Sat morning comes and I call and leave a message and she calls back and says that they didn't pack the right materials and went back Friday. During this conversation on Sat I obviously wasn't happy. I repeated what I thought she had said as far as rescheduling and that it would now be the end of September. She interjects and corrects me by saying "you see, you were too busy talking over me and that's not what I said. I said that it would be the first of September". Well here it is the middle of October and the lady I talked last says that they are booked through October 25 and I'm not on the schedule.

So October isn't going to happen and if the pattern continues it would probably be a pretty safe bet that it won't happen in November either. I have a brand new $50,000 5th wheel sitting in the elements when I ordered in May.

Their customer service and company are a joke. They are liars and rude. They cancel and cancel. Worst yet, didn't show up. Don't let them use Covid as an excuse. I have a camper in a campsite with many carports from "Carolina Carports" and they have been doing this for many, many years. Loong before Covid. It's crazy how many of them have the same stories as me. Owner of campground is older and set in his ways. Unfortunately won't let another company install. We ordered ours in May and it's now mid October and still nothing. Others in the campground said I would be lucky to get it in by winter and now it turns out they were correct. This company is a joke. Save yourself the frustrations and go somewhere else.

Terrible
communication. Take your money and don’t care. Been waiting 4 months for a simple carport. was told 6-8 weeks when ordered. lies to get your money..

Deserve 0 stars! Terrible experience took 3.5 months and 4 different appointments ( they called me 4 different times to schedule appointments and then cancelled last minute) to get my carport installed... Act like your money is no good... 3.5 months and $3200??? These numbers do not add up!

Do not do business with this company been waiting 9 weeks for my carport told everyone my drop dead date to be installed was sept1 2020 they can't even tell me when I'm scheduled nothing but a headache
Save your time go with someone else terribly organized company no organization and no care for there customers

16 weeks later, I'm sitting here after a reschedule and no one has called or anything. The incompetence is utterly amazing,I would not recommend this company to ANYONE looking to get a metal building.

I ordered a carport from Carolina carports, it took them almost 60 days to come install it. When they did, the installer said they forgot to load some of the material but if I let them install the material they had with them that day that they would be back the following week to finish it . I said ok. It’s been 5 weeks and no one has come to finish the job. When I call all I get is a runaround. Looks like we are headed to court. PLEASE stay away from this company, it is nothing but a rip off. Order from someone else

With the exception of one rescheduled appointment (which I was not happy with)
Garcia Installations showed up and knocked it out.
If your looking for a super air tight building for winters in Alaska then this is not for you. You will have air gaps, yes the doors are cheap but honestly for the money I spent I could not have done a stick build shell for the same amount.
Did I know what I was buying? Yes
Am I pleased with the over all transaction?
Yes.
Install Crew did a great job.

We had our metal building installed in November of 2019 and the roof has leaked ever since. They have sent repair crew on three different occasions after waiting for months to fix the leaks and they still aren't fixed. I've asked for the roof to be replaced and they said they would not. Their latest crew advised us to request a new roof. After three attempts you think they would want to remedy the situation. I also learned they have multiple complaints through the BBB. Additionally, they are a foreign owned company. I wished I would have done my homework and went with an American Corporation but my dealer did not let me know it was Carolina Carports who manufactured my building. I now have to seek legal action to get a new roof. Very unhappy!!!!