I was given an expensive jacket as a gift and asked to swap the size and colour. Their answer: no exchanges, not even for the same price. If I want the right one, I have to buy it again with my ow... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Should have read Trust Pilot before trying to use Carhartt's website. Summary: it doesn't work; not with Chrome, not with Firefox, not with Safari, not with Opera, not with regular browser window... Vis mer
Rugzak besteld en betaald. Pas na veel aandringen en 3 weken wachten kwam er een orderbevestiging en later de verzending van mijn bestelling. Contact met de klantenservice is "kastje muur" verhaal. Pr... Vis mer
Used to buy their heavy-duty gear exclusively for the job site, but they've gone completely cheap. Ordered a replacement jacket weeks ago and customer service just sits on your money for nearly a mont... Vis mer
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Informasjon om virksomheten
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Skrevet av virksomheten
Since 1889, Carhartt has existed to serve and protect all hardworking people by building durable products. It all started in Detroit, building rugged, high-quality workwear for the earliest railroad workers. Over 135 years later, that same work ethic still runs through everything we make, from jackets, bibs, pants, jeans, and sweatshirts to footwear, accessories, and gear for men, women, and kids. To this day, everything we do is with hardworking people in mind. That means gear that’s durable where it counts, comfortable for long days, and built with functional details for the way people actually move, bend, stretch, climb, and kneel. Whether you’re on a jobsite, in a workshop, out in the field, or taking on a project at home, the goal’s been the same from day one: build gear that works hard, holds up, and keeps up. Because good workwear should stay in service as long as possible, our Repair Program helps give eligible Carhartt more life when it needs a little work. Our 180-day return policy also provides plenty of time to make sure your gear is the right fit for the work ahead. While heritage matters, so does working on what comes next. That’s why we keep listening to hardworking people to improve materials, refine features, and build better solutions for the way work gets done today.
THE CARHARTT BUILT TO LAST COMMITMENT
Skrevet av virksomheten
- At Carhartt, we’re committed to building for the future and delivering high-quality, long-lasting products that can be passed down through generations of hardworking people. That's why we stand behind the quality, craftsmanship, and performance of every product we make. If one of our products should fail to meet your expectations, we’ll work to make it right through repair, replacement, or credit.
- CARHARTT REPAIR PROGRAM
- A little repair work can go a heck of a long way. That’s why we won’t let something like a ripped zipper or a missing button be the reason your Carhartt retires early–or even worse, ends up in a landfill. We know that well-worn, passed-down Carhartts can hold a lot of sentimental value, so we’ll always treat your gear with great care while we make repairs to get it working, feeling, and looking as good as possible. Since all apparel has an expected service life, this commitment does not cover damage caused by normal wear and tear, misuse, neglect, or obvious abuse of the garment. Carhartt assumes no liability for garments that have been altered. For normal wear and tear, a reasonable and transparent charge may be applied for our repair services.
- 180-DAY RETURN POLICY
- We want you to feel good about your gear. If something you bought on Carhartt.com or from any Carhartt company store isn’t working for you, isn’t what you expected, doesn’t fit, or isn’t right for the job, you have 180 days from the date of purchase to return it as long as it’s in its original condition. Plus, our return process simple. Returns from Carhartt.com are free in the U.S., and we’ll provide a prepaid UPS return label so you can send your gear back without paying return shipping. Prefer to handle it in person? Bring your online purchase to a Carhartt company store instead. Just make sure to bring your receipt.
- CARHARTT REWORKED
- Keeping durable, hardworking gear in circulation and out of landfills Is something Carhartt has always done best. Because when you build clothing the right way, using the highest-quality materials and sweating the tiniest details, you make gear that takes a considerable amount of time and effort to wear out. Through Carhartt Reworked, the only certified Carhartt resale program, we’re giving previously worn workwear and slightly imperfect gear a second chance to do the job it was born to do. Since our launch in 2023, we’ve diverted over 112 metric tons of clothing from landfills and helped put our gear back to work. With your help, we can keep reducing waste to leave a better world for the next generations.
JOIN THE GROUNDBREAKERS LOYALTY PROGRAM
START EARNING POINTS & ENJOYING PERKS TODAY
The Groundbreakers Loyalty Program is Carhartt's free loyalty program which was established to reward hardworking consumers like you. Earn 1 point for every $1 spent and redeem $5 in rewards for every $100 spent. Plus, members get free U.S. ground shipping on every order made on Carhartt.com, early and exclusive access to limited-edition gear, and so much more.
Kontaktopplysninger
1,5
Dårlig
810 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
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Pessima organizzazione
Dal 5 gennaio che ho fatto l’ordine ancora non mi è stato dato alcun aggiornamento, oggi è il 15. Lo status dell’ordine risulta essere sempre “in corso”. L’ordine è il numero 7804237. Spero vivamente che l'azienda si sbrighi perché stanno perdendo numerosi clienti che stanno nella mia stessa situazione. Attendo aggiornamenti
Santiago
5. januar 2025
Anmeldelse skrevet uten oppfordring
I paid 13 Dollars for 2 days shipping
The item I paid $13 for to be delivered in 2 business days was delivered 10 days later than even the free shipping option. Despite my numerous emails and messages on platform X, I have received no response. I demand a refund for the service you failed to provide. Had I known of the delay, I would have chosen free shipping. If the product had been delivered on the 8th or at the latest the 10th (which was the estimated delivery date for free shipping), it would have been brought to my country by my friend. Now, I must wait for the next person to travel. It is unbelievable that a company as reputable as yours would disregard customer satisfaction to this extent.
4. januar 2025
Anmeldelse skrevet uten oppfordring
Carhartt allows a fake website to make…
Carhartt allows a fake website to make generic products. And they will not even try to help with this product. Basically was told this is my problem, because I order off of a generic site, that site has the carhartt name and logo. And website link…
I received two pieces of what I thought would be carhartt brands. And they are trash,
The bloodline was broken and the trust in your product is gone.
13. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Carhartt
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and the disappointment it has caused. Unfortunately, counterfeit websites can mislead customers, and we deeply regret that this impacted your trust in our brand.
We recommend purchasing directly from our official website or authorized retailers to ensure you receive genuine Carhartt products. We’d like to assist further—please reach out to our customer service team at 1 800 833 3118 so we can help address this issue and provide guidance on identifying legitimate sources.
Your trust means a great deal to us, and we appreciate your feedback.
Bad customer service and don’t trust their product availability
The customer service gives me attitude because I contacted them for a delivery being abnormally late? I ordered around the 15th of December and did not receive it before Christmas. I contacted them because tracking even states that UPS hasn’t even received the order yet. Then I receive an email from a rep with a great amount of attitude stating that delays at border control aren’t their fault? No it isn’t your fault but at least communicate about it.
Also I ordered stuff on their website because they still had a specific product in stock my brother wanted for Christmas. Only to find out after a few days that my package has been “sent” but that the specific product was out of stock thus is not included in the order. What a joke. Paid 8 euros for that order and don’t even get the product I really needed. Will not ever order again through their own website.
16. desember 2024
Anmeldelse skrevet uten oppfordring
Can't change address, can't cancel order, customer service won't even reply.
I wish I could give negative stars.
I had an issue where the postcode I entered was wrong and emailed them about it on the SAME DAY as the purchase. Not only did they not receive my email the first time, I had to email again a fews days later and waited another 2 days before I even got a reply, which was useless. I replied asking for a refund since it's been a week and I've not had a shipping notice email. No reply, nothing. Awful experience, and this is not even counting how long it's taking for it to even get shipped out.
Not sure how they're going to get the parcel to me because the address doesn't even exist. Might see if I can change the address through the UPS instead since they're useless, and their customer service is unhelpful and probably won't even reply.
It's embarrassing that they can't even do something as simple change 2 letters on a postcode or allow you to cancel your order 2 minutes after purchase.
It's so easy for them to take your money and so difficult for you to get it back when something minor goes wrong. I feel like all companies are like this these days.
I have bought so many clothes from this brand before but now I'm going to think twice before buying anything.
29. desember 2024
Anmeldelse skrevet uten oppfordring
Growing up in Western Kentucky
Growing up in Western Kentucky, Carhartt was a staple in many communities with their gear being made here. With the new world they went overseas.
I am hoping they could bring back the A164 billed beanie. I have not been able to find a comparable hat for winter weather.
5. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Carhartt
Thank you for sharing your feedback. We appreciate your loyalty and the connection you’ve built with our gear over the years. We’ll gladly share your request to bring back the A164 billed beanie with our product team. In the meantime, if there’s anything we can do to help you find a hat that fits your needs, please don’t hesitate to reach out!
Worst jeans
Well, they used to have very good jeans, but not anymore. These are the worst jeans you could ever buy.
3. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Carhartt
Thank you for your feedback. We understand the importance of maintaining consistent product quality, and we are sorry to hear that you have observed changes that do not meet your expectations. Your comments will be shared with our Product Design department. Feel free to reach us at 1 800 833 3118 if we can assist you in any way.
GOOD CLOTHES, BAD CUSOTMER SERVICE REPS
SPOILER ALERT: GREAT CLOTHES BUT HORRIBLE CUSTOMER SERVICE REPS!
I contacted Carhartt about a defective zipper on a pair of pants. I was directed to send it in for an evaluation. I was told in writing that the entire process from evaluation to repair/return/replacement would take 10-14 days. Carhartt received my pants on November 26,2024 (signed for by "Brian"). Finally on January 3rd I called Carhartt and got absolutely nowhere with there customer service person (please please please switch back to U.S. based representatives that aren't locked into a script). After nearly 25 minutes (2 minutes of actual conversation and 22 minutes of waiting on various holds), I disconnected and tried the chat. The CSR said that they had just submitted for replacement during our chat and that I would receive the replacement pants in 10-14 days (not holding my breath). The CSR couldn't/wouldn't shed any light on why it took my calling to get things moving or what the reason was for the delay. I've been in the trades for nearly 30 years and this makes me second think my allegiance to Carhartt.
3. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Carhartt
Thank you for sharing your experience with us, and we truly apologize for the frustration you've encountered throughout this process. We understand how disappointing it can be to wait longer than expected for a resolution, especially when it impacts your workwear.
It’s concerning to hear that your experience with customer service didn’t meet the standard you expect from Carhartt, and we regret that you were left with unanswered questions regarding the delay. The timeline for repairs or replacements should have been adhered to, and it seems we missed the mark here. We also recognize the importance of clear communication, and we're sorry that you felt the process was not as efficient as it should have been. Rest assured, we will look into your case to understand what caused the delays and ensure that something like this does not happen again.
We sincerely hope that you will continue to trust Carhartt with your gear needs. Please feel free to reach out directly if there's anything else we can do to make this right, and we appreciate your decades of support in the trades.
Hose mit Fabrikationsfehlern verkauft und nicht umgetauscht
Unser 16jähriger Sohn kaufte dieses Woche im Outlet in Weil am Rhein eine Hose mit Fabrikationsfehlern, die wir erst zuhause festgestellt haben. Als wir die Hose heute eintauschen wollten (mit Quittung), hiess es, man nehme keine Ware zurück. Auf die offensichtlichen Fabrikationsfehler angesprochen, war die Antwort des Verkäufers, dass sich unser Sohn die Hose halt besser hätte anschauen sollen. Ein Laden verkauft zu €80.- defekte Ware und es ist die Schuld des Kunden. Das war unser letzter Einkauf in diesem Laden.
3. januar 2025
Anmeldelse skrevet uten oppfordring
Item got lost in Belfast on 10.11.24…
Item got lost in Belfast on 10.11.24 I’ve been begging for a refund since then! Awful customer service
2. januar 2025
Anmeldelse skrevet uten oppfordring
I got a red denim jacket on eBay thinking I was getting quality. NO! NO! NO!
I feel in fairness I have to edit the review below as the jacket is to all intents and purposes a Carhartt. It has labels and rivet buttons claiming it to be so but the seller has pointed out it was stated that “…this is a Carhartt Rework like stated in the title. Basically Carhartt the company takes older denim jackets and does them up in the Carhartt style”. Being dyslexic I missed that bit. Anyway back to my original review.
I got a red denim jacket thinking I was buying a quality item. There were missed stitches, over stitches, caught but cut random threads, and worst of all…after just a few wears and not even washing…7 out of 10 of the rivet buttons are pulling right through the material. The quality is APPALLING! ! THANKFULLY the seller was honourable. Could have been a different story.
30. desember 2024
Anmeldelse skrevet uten oppfordring
I’ve worked in construction for over…
I’ve worked in construction for over 20yrs. Back in the day carhartt jackets and work wear used to be my go to.. Fast forward to now and the work jackets are garbage. I’ve bought 3 work coats for the winter and the zippers have broke on all of them. I recently bought a jacket for the 24-25 winter season and I didn’t even wear the jacket a month and the zipper again broke. I’ve had 2 jackets sent back to carhartt to have the zippers replaced and they just replace them with the same cheap zippers. It’s time to research and move on to an actual dependable brand. Save your money and look elsewhere for a dependable winter work jacket.
27. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Carhartt
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your disappointing experiences with our work jackets, especially given your long-standing trust in our brand over the years. We understand how frustrating it must be to encounter repeated issues with zippers, particularly when you rely on your gear for demanding work conditions.
Please know that your feedback is taken very seriously. We continually strive to improve our products, and we’ll be sure to share your concerns with our product development team to address the durability of our zippers. Feel free to reach us at 1 800 833 3118 or just_ask_us@carhartt.com if we can assist you in any way.
Run from this company!!!
Run from this company!!!! They’ll steal your money !! I paid for expedited shipping so my son could get the hat before Christmas. It NEVER came and they’re refusing to refund or replace it!! I don’t have money to waste!! Any reputable company would refund and/or replace a lost item !
19. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Carhartt
We sincerely apologize for the frustration and disappointment you’ve experienced. While our policy typically does not allow for refunds or replacements for packages marked as delivered and signed for, we’ve made an exception in this case as a courtesy to ensure your satisfaction. A replacement order is being processed for you, and we’ll do everything we can to get it to you as quickly as possible.
Your feedback is important to us, and we’ll use it to evaluate how we can improve our policies and communication moving forward. If you have any additional concerns, please don’t hesitate to reach out—we’re here to help.
Consumer Rights Violated
12-16-24 places on expedited shipping order. Delivery was to arrive 12|18/24. As of today no order. Customer service is not helpful, scripted persons. I have debited for 4 days with ups who stress carhartt keeps changing the delivery address and the only who who can file a lost pa lane claim. Carhartt states I have to wait 4 days since last scan before any resolution will be offered. This is my first and last time purchasing or even considering my family to wear its brand. I was misinformed and my consumer rights
Violated by this company! Will never recommend this product to my
Friends or family. Poor business practices! Not trustworthy.
17. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Carhartt
We sincerely apologize for the inconvenience and frustration caused by the delay with your recent order. The holiday season can bring unexpected challenges, and while we strive to deliver on time, it’s clear we fell short in this instance.
We understand how disappointing it must have been to experience delays, and we appreciate you bringing this to our attention. To make things right, we’ve already refunded your order in full, including the expedited shipping fee, as we take responsibility for ensuring our customers are satisfied with their experience.
Regarding the shipping issues, we’re sorry for any miscommunication or confusion with UPS. While carrier policies sometimes affect resolution timelines, we’ll continue working with our team to streamline the process and improve communication in the future.
Your feedback is incredibly important to us, and we’re committed to learning from this situation to provide a better experience for all our customers moving forward. If there’s anything further we can do to assist, please don’t hesitate to reach out.
Thank you for sharing your concerns, and we’re truly sorry for not meeting your expectations.
If I could go negative reviews I would
If I could go negative reviews I would. I placed an order used thief free expedited shipping they sent it out ground and no tracking on my account and it will not be here for Christmas. I will never buy from this company again. Had to fight with 3 employees about the expedite coupon and they said will email you when I get the info, nothing even from the supervisor such shitty service.
16. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Carhartt
We deeply regret the frustration and disappointment caused by your recent order experience, especially during the holiday season when timely delivery is so important.
The free expedited shipping promotion required selecting the expedited shipping method at checkout, and we’re sorry for any confusion this may have caused. We recognize that clearer instructions could have helped avoid this situation and are working on improving our processes to ensure a smoother experience in the future.
We also apologize for any communication issues you experienced when reaching out to our team. Providing prompt and effective customer service is a priority, and we’ll address this with our staff to prevent similar situations from happening again.
We understand how important it was for your order to arrive before Christmas, and we’re truly sorry it didn’t meet your expectations. If there’s anything we can do to assist further, please don’t hesitate to reach out. Your feedback is invaluable, and we’re committed to learning from this to provide a better experience moving forward.
Worst experience ever customer service…
Worst experience ever customer service is the worst
23. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Carhartt
We’re sorry to hear about your experience and sincerely apologize for any frustration caused. Providing exceptional customer service is extremely important to us, and it’s disappointing to know we fell short of your expectations.
We’d like the opportunity to make this right. If you’re open to it, please reach out to us at 1 800 833 3118 or just_ask_us@carhartt.com so we can learn more about your concerns and work toward a resolution. Your feedback is valuable and helps us improve.
Thank you for sharing your experience, and we hope to regain your trust.
WARNING
WARNING
It’s a scam please don’t buy, they show you pictures of amazing stuff and when it arrives it looks nothing like the picture , when you ask for what you ordered they offer you £12 store credit . Please don’t buy from they people
22. desember 2024
Anmeldelse skrevet uten oppfordring
worst customer service ever
worst customer service ever. they make big promises that go nowhere. 800 number is useless as is on line. do not buy their overpriced junk.
I gave all the info to Estella at the 800 you gave me, that was done 3 weeks ago. Heard NOTHING.
18. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Carhartt
We’re sorry to hear about your experience and sincerely apologize for any frustration caused. Providing exceptional customer service is extremely important to us, and it’s disappointing to know we fell short of your expectations.
We’d like the opportunity to make this right. If you’re open to it, please reach out to us at 1 800 833 3118 or just_ask_us@carhartt.com so we can learn more about your concerns and work toward a resolution. Your feedback is valuable and helps us improve.
Thank you for sharing your experience, and we hope to regain your trust.
Lost order-
Lost order- looks like you had the same problem xmas 2022? Shipped two days ago, and then an email sent today advising- they cant find it?!
Never buying from carthartt again, Just wished I had checked the reviews on here before purchasing!
12. desember 2024
Anmeldelse skrevet uten oppfordring
Never Again
I ordered x2 beanie hats. The parcel was left on my doorstep, and when I got home was sodden, ripped apart and one item was missing. I photographed and sent Carhartt details. I was asked to complete a form, which I did and they claimed twice not to receive. They have emailed most recently, asking me to complete a different form that includes business info I don't recognise, and telling me I must sign to say I didn't receive the package (which isn't true) I have half a package, a damaged item and no refund.
14. november 2024
Anmeldelse skrevet uten oppfordring
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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