Carhartt Anmeldelser 

I ordered pants to be shipped to Canada
The amount on the Canadian Carhartt website was in Canadian dollars . At time of processing it converts to US dollars .
I immediately tried to cancel within ‘minutes of ordering , Carhartt replied “ it’s too late “ !
I’ve waited almost a month for this order & they cancelled the order without notice .
They also charged me $30 US dollars for shipping when I’ve never received their package .

Ho ordinato un paio di jeans il 18/11/2024 ma non ho mai ricevuto conferma ordine e consegna, nonostante il pagamento

Really unhelpful staff in the Earlham Street, London store. If you can avoid buying from the shop. Go online instead.

Order #0700989998 Denim Sherpa Jacket.

Made using cheap materials. The denim wasn’t as robust or firm as the website makes out to be and the inner lining is quite thin and I doubt has any capacity to keep you warm. I returned the item for these reasons on the 8th of Nov. It’s now the 9th of December and I’m yet to receive a refund. After countless emails back and forth with their customer services I’m still waiting. It takes them a week to deliver goods but over a month to process a refund, what an absolute farce. Needless to say I will never shop here again.

They can’t change a shipping address. And phrasing things like they won’t be able to cancel an order I placed seconds ago. What an embarrassment of a company.

Awful customer service. Still trying to get an exchange done from October. Even had to pay $28 to ship back the return. Extremely disappointed with Carhartt.

Should be ZERO STARS very poor customer service,2-3 weeks and still haven’t received refund, customer service representative that I talked to cannot even answer question, just gives you preselected answers.

Wip Vest gekocht op Black Friday, er was geen discount maar heb ondanks de drukte mijn vest mooi ontvangen 4dagen later. Goed verpakt, wat stickers erbij, geen klachten en ZEER tevreden met de vest, Carhartt kwaliteit is gewoon ontzettend goed

Leider richtig, richtig schlechter Kundenservice! Meine Jeans war nach nur einem Monat kaputt und niemand konnte/wollte mir weiterhelfen. Bei dem Preis finde ich das schon sehr enttäuschend.

worst website ever - what kind of business has a broken online shop for days on end with no option to order on the phone?

Jacket arrived ripped. Spent a couple days giving them information for the to tell me to return it and buy a new one. This means I'll pay the shipping twice because their quality control is so bad they can't notice a ripped jacket

Service de retour narvar non fonctionnel et impossible d'avoir de l'assistance. Le formulaire de contact plante également et est en "maintenance" jusqu'à expiration du délai de retour.

My son got a new Carhartt backpack for the beginning of his 9th grade year. A few weeks into school, there had been some seniors bullying him. One morning at the bus stop, one of these seniors approached my son from behind. My son said that he heard the click of a pocket knife opening. He looked back, the kid said "this is for being a b*tch" and stabbed the knife into his left side, lower back area, right under the rib area. My son chose this backpack because it had so many zipper pockets. Many layers to this thing. The knife went through a few layers of the bag, but not all of them. I truly believe the situation would have been much worse if it wasn't for the thick, well made material from Carhartt. The police took his backpack to keep as evidence. He was more upset about loosing that than anything. I am terrified all the time now that I'm going to get that phone call. But I am so greatful, more than I can say for your product 🧡

They really do know that they have a god product, they don't even try and offer good service or deal with customer enquiries properly, they know we will buy the product, well, I've ordered over £2k of clothing from them over 3 accounts, including our work wear, but that's enough for me, no more.

I like them so much! Great clothing.

Shipping options should be limited to what the company can actually achieve.
I ordered a single item and opted to have the “next day shipping” added, which provided an estimated delivery of two days from the day of order. After 3 days the item still had not even shipped (tracking number showed that the courier did not even have the package as of the third day after ordering. When I contacted customer service all they could do was refund the shipping costs. When I asked for a cancellation, I was told they couldn’t cancel because the order was “out for delivery”. When I screenshot the tracking number showing the item had not even left their facility yet, their answer was “yes it did”. So basically now I have to wait for item to arrive and then return it and wait for my refund….
Never again will I purchase anything from carhartt.
This item was going to be a special gift to my daughter for her birthday. Which I had to drive 1.5 hours to pick up a different gift for her, because well the original gift I picked out never arrived (thanks for the time waste carhartt).
I am replacing my carhartt summer and winter bibs as well as my carhartt jackets with something new, these experiences are a great reason to try new brands.
My suggestions to company:
-limit shipping options to what you can actually achieve
-empower customer service reps to cancel and refund orders when appropriate (ie: when you don’t even attempt to ship an order out on time)

This review is particularly about the "CARTER RUGGED FLEX® WATERPROOF S3 PULL ON SAFETY BOOT".

I bought these boots for my gardening job. Don't buy these if you make more than 8000 steps a day. The inside will just curl up and get ruptured in a matter of months.

I will never buy anything from Carhart again. Returned a jacket 2 months ago (they confirmed receipt of it), still no refund. I used to love their products, first time I have had to return something. Very shortly I will be seeking legal advice.

Tuinbroek besteld, betaling gedaan en 7 dagen later nog geen enkel vorm van bevestiging ontvangen. Al 2 keer contact gehad met de klantenservice en ze hebben me niet kunnen helpen. Laatste contact was 2 dagen geleden met een vaage reactie 'Zodra wij meer weten zullen wij u een mail sturen.' Nu ga ik denk ik mijn geld terug vragen. Mijn advies is om via een andere website bestellingen te doen.

UPDATE: ik heb een klacht ingediend en het geld wordt hopelijk teruggestort. Ik kreeg ook een korting voucher voor de website, vandaar dat ik mijn score van 1 tot 2 sterren heb veranderd

Awful company still waiting for over a month for a refund for a hoodie after they sent me a pair of jeans! I won’t be buying from carhartt again. 1078990606562