Carhartt Anmeldelser 

Carhartt NL is a joke. They didn’t send the item I ordered, then took forever to finally ship it. I returned it because I didn't like it and was told I'd get a refund within 14 days. It’s been over a month — still nothing.

I’ve sent three emails. Not one helpful response. Their chat reps are rude, lazy, and completely unhelpful. This isn’t just bad service — it’s borderline scammy. If I don’t get my refund soon, I’ll be reporting this to the relevant consumer protection authorities. Avoid this store at all costs.

Mon copain s'habille avec cette marque, heureusement que j'aime sa beauté intérieure, car cette marque détruit n'importe quel homme (même très beau). Je trouve ça horrible et on a fait des blagues avec mes amies sur cette marque car beaucoup de femmes trouvent cette marque "mot censuré". Messieurs, la question qu'on se pose toutes en vous voyant dans cette marque c'est "pourquoi ?". C'est coupé à la hâche, et c'est de la mauvaise qualité quand on sait ce qu'est la bonne qualité (vive le made in france !). Un grand "NON" à cette marque ! En plus, c'est cher pour ruiner votre image ! Ne soyez pas aussi conformiste ! Faites une copie écran et partagez l'avis d'une femme, avant que la marque supprime mon avis.

Over a month wait for my refund, highly praised for my patience via email but feeling scammed and not trusting I will get my money back. The sizing is all over the place so you have to be able to purchase in good faith that you can make returns. Do not use this site, go to the shops or avoid altogether.

Currently waiting almost a month later for a refund. Return was received by Carhartt on the 25th February. Poor communication. Escalated to Paypal.

I liked the original fit bib overalls, however carhart no linger makes them..They now make relaxed or loose fit in which the high inseam of the jeans hangs down to your knees, makes it prwtty hard to navigate ..getting out of truck ..walking around in these . I very dissappointed .

Beware!
Ordered custom made jeans 7-22-2024, arrived 8-1-2024. They were not worn often and never worn for work.

I contacted them on 1-3-2025 because I noticed the material at the top of the pocket had completely shredded away. I paid $109.00 plus $10.00 shipping, total $109.00 for jeans that lasted only a few months!

I have called, chatted, and replied to their email request for a picture of the jeans to be sent to the custom built depts address which I did. I have not heard anything, and they have the picture, proof of delivery, order number - everything they asked for.

I decided to try one more last call today and was told that I should contact the custom built customer service yet again, wait at least 2 more days? or months?

I am throwing --- the worthless, jeans made with fabric that does not even support a thin man, walking and sitting in them occasionally--into the trash now, and as I said I to the rep I spoke with today that I may do am leaving a negative review.

I have no more time to deal with them as they had plenty of time to contact me since 1-3-2025 and did not. Very Unsatisfied!!!

***** UPDATE *******
Customer Service reached out to me and resolved my issue and also apologized for any trouble I had. Thank you!!

I ordered three items that were lost, we agreed on a refund which they never sent. I asked multiple times and was told it was issued, now they say I received the items after we agreed on a refund. I did not receive them, and now they aren’t honouring the refund. Which was supposed to be already issued.
Buyer beware when ordering online from them.

Love Carhartt but the shipping and returns with Narvar make it too big a hassle to order online. Even if they make a mistake it is on you to go to a Walmart or Kohls to return. From now on if it is not in a store or on Amazon I am done with them.

Where is my refund... such a shame as I love your products, but how does it take over a month to refund someone in 2025!!?

I'll never buy direct again. Such a shame. I'm waiting on £145 and have been for 4 weeks... crazy.

Order said delivered but it wasnt. No photo on UPS website. Contacted Carhartt over a week ago and no response. Considering the cost of the items i'm incredibly annoyed by this thankfully paid through paypal so hopefully they can help

The product I bought was actually pretty good, it just didn’t fit. The reason for my low rating is that it took 32 days from them receiving the returned item to me receiving my money back. That’s not good enough. I returned an item to The North Face at the same time, and they refunded me in around 5 days.

my kids got me a coat for christmas, was very excited as being on disability I cant afford to buy one myself. first time I washed it,tab broke off zipper! with the nerve damage down my entire left side I cant even zip my own coat now. You would think a coat that cost almost $150 would be better made. will never endorse carhartt again!!!!!

Bought over 200.00 in gifts for family. Returned them via mail the end of December. Received notification that the return was received on 1/9/2025. I made multiple inquiries and they said they were behind with returns. I didn’t get my refund until 2/12/2025! Never buying from them again.

No surprise another 1 star review. AVOID THIS COMPANY AT ALL COSTS. I bought my husband a Jacket for Christmas and it was too big. I returned it to the address provided and waited for my refund. Contacted them when I got no refund and they advised me that I had to wait for it to be returned to the original warehouse in the Netherlands or wherever they are. I tried to claim through PayPal but I was outside the 30 day claims so had to wait. I must have sent 4 emails direct to Carhartt asking for my money. I eventually went back to PayPal and begged them to help me. They said they would send Carhartt a strongly worded email on my behalf and also sent me links to Action Fraud and Trading Standards. The day after I got a refund. I was giving them one more day and I would have reported them for Fraud. I don't know how a big and established company can get away with fobbing people off and stealing money. Absolutely disgusting Customer service and I wouldn't ever buy from them again. If I ever want a Carhartt product I will use another supplier.

Would like to order some trousers but their site does not work. Tried paypal and it just loads and loads and nothing happens. Then it logs you out and say exact password I had last time logged in does not work. There does not seem to be anyway to contact a human to fix their dodgy site.

Getting a refund from the UK team is like pulling teeth. My emails were ignored and I had to call them to get them to acknowledge the return request. It's almost been two months and still no refund. Sick of chasing them up. Appalling customer service from the UK team.

Also disappointed by the quality of the garment. I'd expect a fast fashion hoodie to start pilling and shedding right away but not Carhartt.

I placed an order 1 hour ago and called to cancel it and the lady said that she can cancel the order. That makes no sense! It's almost like a scam. You order and then immediately go to cancel and they won't do it. So you locked in no matter what. So be aware that if you order they will force you to keep the order no mater what. They just want to take your money and not give it back. You dang well know that they could have canceled the order . It's only been an hour. So be very aware when doing business with these people!!!!😡

We ar3 a huge Carhartt family. In fact, our dog has a jacket and gets complimented all the time. Unfortunately my coats zipper has failed after only 18 months. I’m being told the only thing they can do is send me a new zipper and I would need to pay to have a tailor install. After two separate attempts to get the correct zipper I am now being told they do not have the correct size. I find this bizarre given the coat is still being sold. I will need to think hard next time I am looking at Carhartt products.

I would give negative stars for incompetent and disjointed customer service... NO communication between the "support" staff there. I placed an order over a month ago and paid for 2 day shipping. I never received the product, which has been back in their possession for some time now. I still have no refund. Every time I contact them, they act as if I have never been in touch with them over this botched order. Complete incompetence in supervision and training. NEVER AGAIN.

Follow up: The response from carhartt you see below came AFTER I had finally received a refund, in 2 parts ... had to open a case again to receive a refund on the shipping charges (on a package never delivered to me). Yet I receive the response you see here ... you are witnessing a company with no driver at the wheel.