Carhartt Anmeldelser 

I bot 3 pairs carhartt carpenter jeans end of august 2025, and the first jeans broke within a month, the second jeans broke in two weeks, same way and same spot.
Shitty quality, looks like they're made from recycled toilet paper

Un vero e proprio INCUBO, non comprate assolutamente nulla da questo sito. Ho fatto un ordine con consegna garantita entro Natale se effettuato prima del 16 dicembre. Ebbene sono stato tutta la vigilia ad aspettare un corriere che loro sostenevano sarebbe certamente arrivato (forse intendevano Babbo Natale?), in tutto ciò non ho MAI avuto il link del tracking funzionante. Finite le festività, comincio a tempestarli di email, e mi dicono che il pacco è tornato in magazzino per problemi e che me lo stanno per rispedire. Gli dico, anzi gli intimo di non spedire per nessuna ragione al mondo e di rimborsarmi. Niente mi dicono che non è possibile fermare la spedizione e che dovrò poi procedere con il reso. Mi hanno detto che lo rispedivano in giornata e che sempre in giornata avrei ricevuto il nuovo tracking. Dopo 7 giorni non ho ancora nessuna mail né con il tracking né con la conferma di spedizione. Adesso li bombardo di chiamate e se non mi rimborsano subito dovrò agire per vie legali per recuperare i miei soldi. NON COMPRATE DA QUESTO SITO E' COMPLETAMENTE INAFFIDABILE!

I ordered a gift card for Christmas on 12/7/2025. I had not received on December 23. Called company, was transferred to third party "gift card" company. Was told that I needed to wait until JANUARY 10 to report a problem/get a refund. Called on January 10, was told the gift card has been sent and I could not cancel, just need to wait to see if it arrives. POOR CUSTOMER SERVICE. 5 weeks for a gift card to arrive is unacceptable!

I received a Carhartt Nylon Duck Lay Flat Clutch Wallet for Christmas. The Clutch is unusable, The main purpose is to hold credit cards and driver's license but the pockets are so tight that you can not insert more than 2 credit cards in the five pockets, and once you get them in it is very difficult to get them out. The nylon duck will not stretch. I believe Carhartt knows this product is unusable as they have discontinued the product, but they will not allow you to exchange the product for any other Carhartt product unless you have an order number. Of course I do not have that order number because it was a gift.

I have been trying to get help repairing my bibs for almost THREE MONTHS now. The most ridiculous customer service I've ever experienced. They would ask me one question, I'd promptly respond, with details, pictures, anything requested, and then it would be over a week and then I'd get another one line response. It took a month for them to tell me if the rip is over 3" they can't repair it. Took two months for them to tell me- I can sendy bibs in and they will see if they can consider them for an exchange. It's been three weeks since they told.me UPS would be sending a label to send my bibs back.
Seriously, SERIously?? I am now halfway through the ski season with torn bibs. I'm using some old Burton pants right now, which don't have the Backcountry give in them but at least aren't torn up the butt. I could almost 100% guarantee you if I was to reach out to Burton, I could get help within the week. I've been a Long time buyer of Carhartt, think early 1990's ranch kid turned Backcountry enthusiast, but this Absolutely Horrible handling of what could have been an easy fix lost my business.
Carhartt, I've probably spent 5 grand with your company in the last 10 years alone. Those days are done. Anyone asks, and I talk with a Lot of outside minded folks given what I do professionally and socially, I will be directing their interest elsewhere.
If you're looking for bibs, and you plan to wear them hard, unless you're fine just tossing them and buying another pair, look elsewhere.

Ma commande n’est jamais arrivée et carrhart et son transporteur me baladent quand j’essaie de faire les démarches pour me faire rembourser. De plus carrhart est injoignable, bref passez votre chemin.

Just been in store in Newcastle staff so fab ... thought I lost a bag they looked and were most kind 😊 keep up the good service ..

Superior products, made to last! I am not someone who needs brand name stuff but in this instance it really makes the difference.

Poor Quality head Wear.

I've bought carhartt for years but not again the quality is that of cheap knock offs thin and flimsy not like previous Odessa Caps.
Another company putting profits over quality. I'll go to primark same quality and a third of the price.

Terrible customer service, terrible shipping.

For whatever reason, Carhartt use GLS for shipping. So won’t be ordering directly again, if I ever get my order.

Ordered a coat during Black Friday. Followed the tracking, the code supposedly arrived in Ireland on the 5th of December. After a four week of sitting in the depot, I contacted Carhartt to ask them if they have more detailed tracking. I was then told that because my item was still within it 11 working day delivery timeframe, they could do nothing about it. 11 working days, to ship within Europe in 2025 let that sink in. Also, the idea that nothing can be done and a query couldn’t be raised is utterly preposterous.

Anyway, on the 11th working day I managed to get through to the courier to be told that my parcel is likely lost. So, email from the courier telling me my parcel’s likely lost, the courier’s own website tracking shows that the item has been stuck in Ireland and not moved.

I contact Carhartt and tell them this, and send evidence of this. Their response, when they actually reply? They ask me to complete a form from the delivery company confirming I haven’t received the parcel and entering into a binding declaration that if I’m lying, I’m committing fraud. Oh, and this form has to be printed off and signed. Again, in Europe in 2025.

I don’t think any customer should be signing a document for a courier, in any situation. Customers have contracts with retailers, not couriers. Here is the mad thing, though, I’m not disputing the courier company tracking. My account aligned with their internal emails and their website tracking. I’m saying I’ve not received the parcel, which their system is also show.

So why does Carhartt think it’s acceptable to offer this as a solution? Absolute joke of a company. I’ll wait two days for another reply. Reading through response is here, people are awaiting 21 days. 21 working days. That’s over a calendar month for a refund. Again, 2025 in the EU.

Utterly farcical. I don’t know if Carhartt Europe is run under a franchise model, but this level of customer service really needs looking at.

Seit etwas mehr als sieben Jahre trage ich bei der Arbeit Sicherheitsschuhe von Carhartt den Hamilton Moccasin. Und das erste paar konnte ich noch neu besohlen lassen, die waren noch in einem so guten Zustand. Bei neueren Paaren war die Sohle Schneller abgelaufen. Das paar, welches ich letztes Jahr gekauft habe, war in kürzester Zeit die Schutzkappe sichtbar und die Sohle löst sich vom Schuh. Und die, welche ich gerade bekommen habe, denen sieht man das schlechte Leder schon von weitem an, von der Sohle ganz zu schweigen. Das werden wohl die letzten Schuhe sein, die ich von Carhartt gekauft habe. Schade

I would not recommend to my worse enemy. I have had several pair in the past and no 2 pairs are the same size. The was even admitted from customer service that the men’s pants sizes vary. I made the mistake of ordering a pair of Carhartt online I ordered my size 40x32 when they came dispute the fact all my other pants still fit I went and got a 42x32 in a second pair as a gift from work. When coorparate sends 100 pairs of pants down and says here they don’t send a receipt. However I reached out to Carhartt as I did not have a receipt., took me 7 hours to be told that a manager would call me.
Call 1 10:30AM barcode return slip supposedly issued to indicate return for correct size
Call 2: 12:00 noon Barcode still not sent assure would be sent within minutes of the phone call to take the pants to the ups
Store.
Call 3: 3:00 PM was informed upon checking in case that they could not issue a barcode for return cause I had no recipt as explained in first call.
Call 3: escalated. I was asked to send both pairs of pants to Carhartt for evaluation on size difference and they would let me know something in 7-10 buissness days (2 pair of paid for pants just gone for 2 weeks)
Then he agreed to take picture one I did with tape measure one I did on my body. Both pants have same tags and are merchandised as 42x32 but it’s as clear as day that’s not the case. If anything the worn pair should be stretched out? But the unworn both unwashed undried pants have a 2” difference in the waste seam. So if you’re gonna buy this trash make sure you try it on. Cause I promise you they will do nothing about it after the fact.
Call 4: 5:00pm I was getting a call from high end management. ( don’t know when) @carhartt this isn’t how to treat a customer and or a working American during this times. This review is honest and that of my opinion but the fact that if you go to google
And try to leave this review only to be told they only “accept” positive reviews that should about tell ya you need to know. Weather you wanna believe me or not. Plenty other great brands out there. #Hawx 20x more durable! Your welcome

Waited almost 4 weeks for a refund and I only got it because I put in a dispute with PayPal. Advisors are friendly but the system and returns procedure is very misleading. If you return an item it goes back to the UK and then they have to ship it to the Netherlands but they fail to tell you this, also the website says refunds take up to 21 days but when you contact them they will tell you what they actually mean is up to 21 working days. I wouldn’t buy direct again, too much stress and hassle!!

Do not purchase from Carhartt.com. I would suggest Amazon where you have full control over your order to make changes or cancel! I purchased a Christmas gift for my mom, who lives in a different state. The size ordered was the wrong size, I called within minutes of purchasing to correct my error. There was NOTHING that could be done, they couldn’t not change the size, couldn’t cancel and couldn’t change the shipping address. Oh and there is no exchange options for my mom. My only option is for mom to receive the wrong size hoodie and to return it. No-one should feel 100% powerless over money spent especially when a request to alter that purchase was made in a timely manner! Do better Carhart

Ordered 17 Oct 2025 (€179.99). Original parcel lost with Fastway.
Since 12 Nov I’ve been told every week it was “re-shipped via GLS”.
Zero tracking number ever provided.
Today (1 Dec) I get another generic “shipped by end of day” email – still nothing.
Had to raise a chargeback with Revolut because customer service is useless and clearly just stalling hundreds of customers.
Do NOT order direct from Carhartt UK/EU right now – total shambles.

Getting a refund is a pain. You have to chase it! I should have done Klarna to hold the payment once return has been sent. Its now been a month and still hadn't received it. Their communication is terrible. Never again will I order. Avoid at all costs.

Best brand ever but it’s nicer to go to the shops for the whole experience

Had ooit een keer een heuptasje van carhartt gehaald in de stad niet bij een winkel van carhartt. Echter toen ik de klantenservice benaderde om te vragen of ik los een nieuwe strap voor dit tasje kon kopen vroegen ze mijn adres en is het gratis opgestuurd. Top klantenservice!

Leider haben die ganzen schlechten Bewertungen recht, habe eine Hose bestellt, nach ein mal Waschen geht die völlig ein und ist nicht mehr tragbar. Rücksendung wegen Garantie wurde sehr unfreundlich abgelehnt, alle Argumente wurden komplett ignoriert.
Nie wieder ….

I purchased a pair of work boots from carhartt about two months ago and the quality is terrible. In two months the boots stitching came apart on the sides of both boots, I've messaged the company over a month ago and they said they would email me if I can get the refund approved, I still haven't heard back from them