Carhartt Anmeldelser 

Well not surprised their site has 1 star only, it sucks i just tried to make purchase....nothing on their site works, ok so i tried to tell customer service, nope nonexistent, worst site i have ever used! And why is the pricethe same as other sites, your the manufacturer, you can charge whatever you like, so your site really sucks! First and last time i ever use this site, complete waste of time!

I loved the thickness and how warm the sweatshirt keep you. Love Love Love the style and comfort.

"Our returns policy states that it can take up to 21 working days for your refund to be processed and refunded once we receive the return in our warehouse. Typically, we expect returns to reach us within 21 working days. From there, it may take up to 14 working days for the refund to be processed."

"WORKING DAYS"
So it could be 7 actual weeks from when you return the order to when your money comes back in your account... Still waiting for my money back!!

First time buyer of this brand . Very disappointed with the quality. I bought this jacket just for winter season (4 month in the year in NJ) so now it’s about almost 2 years. In the first year I’ve noticed some wear but now it’s just falling apart. I’m NOT sure about the quality and durability that everyone is talking about. I was trying to return it at the store where I bought it but they went out of business. Is this normal nowadays ?

la qualité a beaucoup diminué
apres 2 ans le boutons de mon baggy a sauté parceque le tissu sur lequel il est fixé a tout ssimplement laché...du jamais vu.

globalement les finitions sont devenue tres moyennes
j ai ecris au sav qui s en fiche totalement et qui ne se base que sur la durée de garantie de 2 ans...

pour le reste c est de la qualité moyenne à basse pour des prix assez elevés. le pire etant leurs teeshirt et accessoires. les pantalons restent bien du fait de leur textile (censé etre) robuste mais sans plus

I ordered the wrong size and called four hours later to change it or cancel order but was told could not change or cancel. But I received an email from them saying it was cancelled. They lied so now I will need to get my son to send it back. The shirts was for his birthday. Now his present will be late. No more Carhartt

I ordered overalls February 1st. Delivery date was Feb. 13. Finally, after receiving no updates since Feb. 4, I reached out Feb. 20. After looking into it, was told it was considered "lost in transit" and offered a replacement. The replacement process started Feb. 27 with a first and last update on March 2. Estimated delivery was March 13. That date came and went with no package. I reached out again, asked for a refund, was told to give the item 10 'business days' for the item to get to me, before a refund can be considered. Again, last update was March 2. The item has not moved. I have been waiting since February 1st. It is now March 11.
Also was told, the item was backed up in clearing customs. The item was shipped within Canada, with a Canadian address. Why is it stuck in Texas? Not a good experience!

Ordered items 2 months ago, after 1 month I had to reach out to ask about my order which they claimed was ‘lost’ and stated a new one. Just reached out again after no updates and customer service wasn’t able to answer anything other than my order was initially shipped… sharing a tracking link that shows the package never moved.
Now trying to get the order cancelled and refunded with no luck. Stay farrrrrr away from this company

Die Qualität ist echt schlecht geworden. Mittlerweile bekommt man für viel Geld nur noch Polyester-Pullover. Früher waren die aus 100% Baumwolle und haben die Hälfte von dem gekostet, was sie heute kosten.
Zudem wird im Shop Ware verkauft, die keinen Lagerbestand hat. Hatte eine Hose im Sale gekauft und dann hieß es nur, die Hose ist doch ausverkauft und das war es dann einfach. Der Service ist auch sehr schlecht geworden.

love the jackets, quality has gotten a little worse though

Wow, how the mighty have fallen. I have been wearing Carhartt for 30 years. In that time I’ve gone through 2 coats. They were wonderful: comfortable, warm, and extremely durable. Now, fast forward to December 2025. I buy my 3 rd Carhartt coat and the zipper never really worked correctly. Two weeks ago it stopped all together, so I called customer support. They were very nice, but did absolutely nothing. I followed the instructions to the letter and was told they would fast track my replacement so I wouldn’t have to go without a coat. Well, two weeks and 3 phone calls later, still nothing. Every time I call, they say they’re going to take care of it, and then absolutely nothing happens. I’m going to go buy some other brand. I’m done with their over-priced junk and horrible customer service. If I could give them zero stars, I would.

I would expect the management of support at this level either from a newborn low level company or from a shady one. The truth they are simply not organized to give a quality treatment and probably don't care of the customers. It took more than a month to have a refund from an order that never arrived. but the most tedious aspect is the time wasted with their support process with emails and procedures that were irritatingly unhelpful

£6.50 delivery and 5 days later it’s not here! Absolute joke!

I want to give a HUGE shoutout to Carhartt.

My wife got me a couple of Carhartt vests for Christmas — along with a pretty expensive GoPro camera. The vests ended up being too big, so we boxed them up and sent them back.

What I didn’t realize… was that I had accidentally left the GoPro inside one of the boxes before we shipped it.

When it hit me what I had done, I was sick to my stomach. I immediately called Carhartt customer service. I honestly thought I’d never see that camera again. They made a note on the account that it might be in the return box — and then we waited.

Weeks went by.

Tonight we opened our front door… and there it was.

They shipped the camera back to us.

I can’t even begin to explain how relieved and excited I was. In a world where customer service can sometimes fall short, this was next-level integrity and professionalism.

Major respect to not just Carhartt customer service, but everyone involved behind the scenes who took the time to track it down and make it right.

That’s how you build brand loyalty. 👏

Do not order from wip if you are not willing to wait a month for a jacket.
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Ik heb 6 hoodies van Carhartt gekocht. De kwaliteit is echt dramatisch! Na twee keer dragen zitten ze onder de pluisjes en na een paar keer wassen is het model er helemaal uit. Ik heb ze na een half jaar allemaal tot poetsdoek kunnen maken. Ik heb de klantenservice gemaild, maar die reageren nergens op. Wat een kansloos merk en een kansloos bedrijf.

I have had great experiences with Carhartt clothing until recently. I purchased 2 pair of a style of jean paid 50 plus dollars a piece. Within 2 months one pair tore down the seam by the zipper bad enough where they are garbage and the other pair started ripping by the left rear pocket I made Carhartt aware of it never asking for replacement. Just telling them the quality went down hill. They said no we want to replace them. I sent them pics and they said we will complete the claim and send them out right away. Now they are saying send them in and we will decide within 14 days. I works 14 hour days. It’s not worth the hassle. I can just go to Tractor Supply and by 2 pair off cheap pants for a quarter of the price of Carhartt and get 6 months out of them. Don’t say one thing and do another that’s how people turn there back on you. Been a customer for I don’t remember how many years. Never thought of writing or reading reviews but after this incident and reading the reviews I don’t know if Carhartt is a wise choice anymore. Brought it on yourself Carhartt.

A disaster from start to finish.

Not only do they have about 75 different companies, all apparently with different customer service teams and processes, but if you’re based in the UK you’re forced to call their German team at a high cost. They don’t even answer, which makes the cost seem all the more pointless.

I am sick to death of chasing for updates. Their team are flippant, lacking in empathy and lazy in their responses.

This used to be a class brand. Now it’s a shell of its former self, relying on snide tactics and smoke & mirrors techniques to evade doing the right thing by their high paying customers.

A ridiculous way of dealing with people. Avoid and spend your money elsewhere, these money grabbing charlatans don’t deserve a penny of it.

I bought a Carhartt Rain jacket similar to the Monterey jacket. The first day I wore it there were patches of the rain jacket that would soak with water rather than bead off, chest back and parts of the sleeves. I was left soaked after just a few minutes. I contacted Carhartt customer service for warranty the following Monday. I have been emailing back and forth since January 3rd its now the 21st. They are trying very hard to make the warranty process difficult to avoid the warranty. At first it seemed like they were going to replace the jacket. I provided everything they requested and photos of the jacket soaked thru in places and others dry.
I always loved Carhartt but things seem to have changed with this company.

The only problem I have with carhartt pocket t-shirts is the threads come loose in the bottom of the pocket and things fall out of the pocket. This has happened on almost every shirt I have. They need to be sewn better on the bottom of the pocket.