carcentralbrum.co.uk Anmeldelser 

Honestly never experienced anything like it.
Firstly I paid deposit and asked for home delivery in 3.5 weeks. During this period I attempted contact by phone, WhatsApp and email. I barely received answers. As approaching delivery day I reached out, after being ignored and having calls not returned (to which they sent an email apologising after a complaint). When we asked for an ETA they hadn’t even booked the delivery. Then they booked it in and lo and behold it didn’t arrive. Shocker.
The following day it arrived after being driven, not delivered, 100+ miles. Upon arrival it had a side light out. My wife took it for a test drive and had to put diesel in it. After this the car wouldn’t start as it didn’t recognise the key so she was left stranded at the petrol station. Then the cheek for the awful Harry to call and say “what’s the problem “.
Even the driver that they cheekily had drive it down rather than deliver it said that it was shaking at 70mph and it “wasn’t right”. The ball joint had supposedly been fixed by them as it was an advisory yet Harry said they don’t do tracking after that. This should have been done immediately!
The customer service is the worst I’ve encountered and sad to say the negative reviews ring very true.
They try to justify their shocking service by putting phones down and shouting, resorting to name calling.
They couldn’t care less.
I’m sure they will respond to this in the fashion they have to other negative reviews and somehow try and spin it on the customer.
The car was even registered in my wife’s name before we even bought it and got done speeding on the way to bringing it to us! We only knew this when we received the speeding notice in the post.
Having to pursue through small claims court, my card issuer and report to action fraud and police.
Now being threatened and harassed to remove my honest review on here. Think they forget I have all the emails, messages and images to prove my case as well as the speeding notice complete with time, date, location and images (also showing the car with the faults they denied it having!)
The predictable reply below saying they contacts the DVLA. Strange that as we did and have a response in writing from them stating we have to put in writing and sign the letter stating that we never registered ourselves as the owner offhand vehicle.
What is even more damming for them is you will notice they don’t address any issues surrounding the car itself and their conduct. Not the fact that had the car been delivered on the day it should by the method it should in the condition it should, then none of this would be relevant.
All evidence has been provided to you as you well know, I don’t think you are pulling the wool over anyone’s eyes with your response to this review. The images have been shared on my google review of you and with the RAC, trading standards and Staffordshire Police.
Maybe try to act in a professional manner rather than an argument via trustpilot

I asked many questions before I set off on a 2 1/2 HR drive to Birmingham. I was told I wouldn't be disappointed and the car would be ready to drive away if I wanted.
I was delighted at the condition of the car when I arrived so took it for a test drive, inspected engine and all the gadgets.
Everything was spot on, I couldn't find any faults to barter down the price.
Hence I own a brilliant car now, thanks to Harry and his team.
I wouldn't hesitate in buying from him when I come to change in a few years.

Shocking company avoid.
Paid a deposit for a vehicle and then spent the next 12 days trying to arrange collection, I spoke to three different people, all promised to call back, none did.
I then cancelled the purchase under the Consumer Rights Act and within the 14 day cooling off period, I followed this up in writing a few days later.
They tried to withhold my deposit.
They should be avoided at all costs as they don't return calls and their customer service is non existent.

Their response is wholly inaccurate and clearly an attack on an individual and clearly trying to bully me by mentioning my name and the company I work for, failing to recognise that they have broken the law under the GDPR and are now getting reported.
Their response is a work of fiction but not unexpected.
Unlike the accurate review of my experience with this company, it just goes to show how they behave, I am now taking legal action against them for defamation of character.
Fortunately unlike this despicable company I have evidence including emails and telephone logs, I do not need to invent a response

Awful company, they literally don’t care about the service they are providing.
Brought a car in September 25, broke down after 3 days, they couldn’t repair it after 8 weeks of chasing. Finally agreeed to refund my money, and guess what, we are still waiting for this refund. Whenever I call to chase up I’m told I’ll get a phone call, which never happens. Now having to go through small claims court.
Awful awful service, AVOID AVOID AVOID

Claiming to have 2 new tyres on the car yet the newest tyres on the car read dot code 48/22 and were down on tread a red flag to start off aswell as the car was already warmed up so I couldn’t hear any potential issues on a cold start .
Car claimed to have had a clean fresh mot but it really shouldn’t have been, advisories missed for simple things like tyres being down to 2mm of tread down to an oil leak not specified, to a dangerous fault of the left rear door not latching/ shutting properly, when confronting the salesperson about the issues I found containing the state of the car and the mot only being done a matter of days ago I felt the car shouldn’t have had an mot as clean as it had, after saying I was not willing to pay the ridiculous price set for the car in the current state with bits of trim missing from the door and the door cards sagging, the sales person obviously took insult and rather than explaining why, the attitude and behaviour he showed is not what you’d expect from a “professional” salesperson, after claiming timing chains don’t need to be changed even though Volkswagen aswell as RAC recommend timing chains are changed at 80,000 to 120,000 miles and since the car is on 80,000+ miles you’d expect it to have been changed but no, also being told I was wrong by someone who had apparently “been in the trade for 30 years” which I find hard to believe, I also find it quite funny that there is an issue with the RAC/AA coverage as they can’t seem to decide if they have RAC warranty or AA warranty also doesn’t seem to be on the RAC website confirming said Coverage while also meant to be RAC “Approved” dealer, was also told when I opened the boot to no boot floor mat/ spare wheel that they would “fedex one up to me
In Scotland”. Also being told to “take it for a spin” with no dealer plates and no fuel in the car to take it for a drive just tells you things aren’t great at this garage is, last thing to note, when I queried about the warm startup not sounding right the salesperson had his mechanic try to start the car to see if anything sounded wrong, after failing to get the car to keep running after startup twice I knew it was time to leave and never return. On a somewhat positive note the woman behind the desk was a delight and very respectful and made sure I had received the email to get my money back from the Autotrader reservation I paid.

I don’t normally give 5 stars but I just couldn’t fault them on their service. It was fast and efficient and got me out of a real bind. The car itself is perfect, I couldn’t be happier. Hopefully won’t need another car for a while but when I do I will be checking in with them first.

Horrible, found a Mazda CX 5 and got in touch with them , very quick to answer, paid £99 deposit and all seem good, agreed to come a week later to see the car ( that was 29th December) one day before got a message to cancel as the person that was meant to be there ended up in hospital and Harry is In Spain. Nothing about rescheduling, he said he's trying to get someone to come in and will let me know. Been waiting a whole day with no update, chased him and in the end he said he can't find anyone. Still nothing about rescheduling. Asked for my deposit back and still waiting. Stay away !

Another new car bought today mercedes gle amg43 good service left a deposit arranged finance smooth service thank you car central for your service again 4 cars bought for family all running good had issues with one they sorted out the problem since then running very good sons enjoying it thanks again

Awful people to deal with. Harry is rude and turns into a bully if you raise a concern or question him. Look at the pattern of the reviews for this garage - 1 negative review results in a flurry of positive reviews saying they are amazing. For a small garage they have an extraordinary number of reviews. Read the 1-star ones, they are a realistic review of what this company is like.

The comprehensive services offered by this auto shop are truly impressive. They are honest and operate with integrity, and I highly recommend them to anyone looking to buy a car. I also appreciate their extended working hours, which are very convenient for busy individuals. In addition, they provide an after-service checkup with every visit, demonstrating their strong commitment to customer safety.

Avoid at all costs- I’ve had nothing but problems with my car since buying from here despite being delivered with “fresh service and MOT”.
1. Arranged a delivery day and no sign of them despite waiting around for hours without zero communication they weren’t coming.
2. Arrived covered in scratches and bumps that were not advertised
3. Came with TPS light issue on dash board
4. Came with WRONG locking wheel nut so the garage charged me £350 to remove the tyres and replaced the nuts
5. After a few weeks the timing belt went causing me to shell out loads more money
These are just a number of the issues I’ve faced with the garage. Do not use them!

bought a car for my son, delivered with full Mot, no bonnet stay, blow heater not working, seats would not fold forwards so no way would this pass an Mot, engine management lights came on after we had it, i called them up but were not interested and aggressive, i gave them a 3 as we sold the car after a while and i rectified the issues apart from engine management lights coming on. bought car for 3k but warranty was a waste of time

I bought my car from these back in June 2023, wanting to try a dealership and pay more rather than a cheap eBay job to get a decent running car with no problems. The car was delivered to my place of work and the man who delivered was lovely. Fast forward to me taking the car home, this is where the problems... persistent pinging noise from the dash every 30 seconds for 30 seconds, there were no lights on the dash to suggest a problem, just this infuriating noise! I called them and arranged to go to the dealership and have them look at it. First of a man a was later informed by the young mechanic was the boss told me it was because I had the eco button on... this was not the case, as soon as I went into second gear it started again, the mechanic had no idea what was causing it, plugging it in to the scanner flagged up many faults including glow plugs and turbo these were cancelled off and he said it was nothing to do with those. They then decided it needed to go to an auto electrician so they could look at it. I agreed and they took it to Autokraft which is a local garage to them. When I went to collect the car I spoke to the Autokraft man who told me he had changed 2 glow plugs and that there was a fault with my dials which they replaced and they had not had any noises since. Taking them at their word I started my journey home, I got half way back when it started again only this time the engine light came on with the infuriating pinging sound. I called them but they were closed, so I called the auto electrician who had given me their business card, who asked me to turn around and go back so he could look at it. He showed me on their scanner that it was showing the turbo fault code again and to speak to the garage again which I did the next day. They could not get my car in for another week so I was stuck with it making the noise for another week, then came the time for me to get it looked at and it was a different mechanic, I was told the other one was let go for one reason or another, I didnt pay too much attention. The new mechanic took my car in to be looked at and I was given a courtesy car ( this was also a faulty car with many warning lights), when I next spoke to them the mechanic said they couldn't find out what was wrong with it but the it was nothing to do with my original dials bit that he had sorted it so there would be no more pinging noise, little did I know this also meant I now had no sounds on my dash at all for the indicators, any warning lights etc... however, he reassured me it would be ok and would still pass an mot with this being done. Moving on to the end of May, beginning of June 2024 I hadn't had the car a year when surprise... the turbo blew and my car sounded like it was about to take off! I instantly called them, and the lady on the phone told me it wasn't their problem, it was wear and tear and not covered under their warranty and refused to help me. I explained on the phone that the turbo fault had been coming up the whole time and was wiped each time but they did not care I was just told there was nothing they would do. The car was then off the road for a year due to me having to save to get the turbo done alongside paying for the car that I was unable to use. I now have the car back on the road after having the turbo replaced and the egr valve changed as this was also one of the faults, however, it is still not completely repaired as im now told the egr cooler needs replacing which is more money I did not need to be spending but that is a problemfor another day. I would not use this company again as they do not care about the customer unless it suits them, it seems they are only out for what they can get and sod anyone who tries to call them out on things that should have been sorted but were ignored. Never again!

It was said to be transported. It was driven.
It was to have had parts replaced, these have never been sent.
The warranty inbuilt in the buying of the car ,well you contact warranty administration, they tell you to go find a garage who charges no more than £60 inc vat to check the problem, you then pay that ,then they send the report to car hub car central ( who haven't sent the parts they promised) yeah can you guess what they would say,if they dont declineyour calls, now an oil leak and stop start not longer works, in under 200 miles of having the car! Truly shocking. Given up wasting my time with these clowns, yes i would imagine lots of people had their salesman promising every thing and returned calls, that's when you are buying potentially, now try and get stuff rectified. Seriously don't buy here..or read their little disclaimer on here as none of these are real accounts.

Harry and the team at CarHub Birmingham have provided me a quality service. Despite the challenges I had following the purchase, the team acted professionally and accorded me all necessary protections. We were able to reach a consensus and reasonable agreement together. I thank the team for their support and encourage a purchase from CarHub.

Dealing with this company will literally 'drive' you insane!! I feel quite lucky i changed my mind before purchase judging by the reviews below.
Spent 4 weeks since paying a deposit chasing by phone and email to find out what is happening with the car. Phone calls not returned, emails ignored, only to be finally told there was a problem with car they weren't aware of, then promised it would be resolved. Guess what, no further information forthcoming!! Too many red flags for me so asked for my deposit back, ignored, again!!! 10 days still waiting.
Possibly the worst customer experience ever, i do not know how they are still in business. If you want to keep your sanity, I would avoid! Have since found and purchased another car, done & dusted in a week!!!

Further to the reply below, your response is shocking and a complete load of lies, I never took the car for a test drive, if fact I have never been to your garage so was not advised of any intermittent fault at this point, I was only advised after numerous attempts to find out what was happening when no information was forthcoming.
I did phone a number of times, (but not every hour)BECAUSE NO ONE RETURNED MY CALLS OR GAVE ME ANY INFORMATION!!!
If someone would like to contact me regarding my refund I will gladly supply the relevant information.
Your fabrication of the events of this transaction make me so glad I didn't progress any further and should act as further recommendation to others to stay well away!!!
Further Update: Supplied my bank details 3 days ago, as requested on your reply, still no refund

I had my car delivered to my home for inspection and had only owned it for 7 days when, one morning, the key broke in the ignition. I called CarHub (even though I live 60 miles away) and spoke with Sam, who immediately arranged for a driver to collect the car from my home.

They took it back, removed the broken key, provided me with a brand-new one, and then returned the car to me all without charging a penny. What impressed me even more was that I admitted the damage was likely caused by my young son playing with the key, yet they still covered it completely free of charge.

Absolutely outstanding service from start to finish. Top marks to CarHub thank you!

From start to finish Harry has been quick to respond with all details that we needed to know about buying a car this way.
Highly recommend it as very busy at work and don't really have time to physically go looking for cars.
Everything Harry said happened when he said it would and we now have our new car delivered only a week from seeing the ad.
Thankyou Harry

I recently posted a review about the experience I've had with this company and they replied posting their own deluded version of events so I thought I should just clarify the situation and state the facts: Your own review stated i had travelled from Scotland to view your van, I've never set foot in Scotland and certainly dont live there so I don't know why you would say i travelled from there. Very careless !
You also stated the van had only done 80 miles since it's last mot, well that's also untrue it was actually 778. I have since managed to obtain the pictures from your sales advert. You also stated that you had reviewed your own photos and the seatbelt buckles were intact, yes that does seem to be correct, although I reported to you the actual seatbelt to be broken and not the buckle and after reviewing your photos myself I can clearly see the centre seat belt is loose and not sat how it should be ( it should pull itself taught). You also stated that because your company's response didn't align with my expectations I chose to write my negative review. Just to clarify: from July 1st until I was eventually contacted by Harry on July 24th, coincidentally (within 1 hour of me posting my original review) I had made over 10 phone calls, sent numerous emails and what's app messages asking for some sort of acknowledgement to my communications and a resolution to get this serious safety defect repaired ASAP as obviously a working seatbelt is quite an important safety feature to have on any vehicle,(mot failure if its broken) and recieved the grand total of 1 email asking to send the repair quote which I had already sent to your company numerous times. So there wasn't really a response at all to meet my expectations. My expectations in such a situation is that you would fullfill your obligation as a motor trader and get the serious defect i reported to you repaired in an effective and convenient manner. After eventually speaking to Harry an agreement was made whereby i would get it repaired and be re imbursed. I had the seatbelt replaced and now they currently won't honour that agreement because they have decided to come up some unlawful sham settlement agreement that has been conveniently back dated to before any agreement was made between us, oh and it also conveniently has a clause stating I can't post any reviews on review sites about the company. I dont think this type of behaviour falls in line with the CRA or CPRs. Anyone thinking of buying a vehicle from this company think twice. Go and read the other 1 star reviews, there are lots of them and they all seem to have the same theme, lack of aftersales support when something goes wrong, dishonesty and no communication.

Stay away from these people
They lie..ignore your calls and emails
Bought a car in Jan 25 had it delivered to my home address..next day I changed my mind and returned it under the 14 day rule for distant selling
It took me until August to get my money back after going through the courts ..AA mediated for me and the dealership told them I would be paid on that day(which didn't happen)then they cancelled their contract with the AA and went with the RAC as a trusted dealer..TRUSTED..that's a joke
A week before they had to answer to the court..they offered to pay me if i cancelled the court (which would have made me liable for their costs) and I wasn't to leave any reviews etc