carcentralbrum.co.uk Anmeldelser 

Straight to the point what you see is what you get , happy with my new car did a fair trade in price too on my old one with 12 months warranty and 12 months mot super pleased

From start to finish, my experience has been very good. Arranging via WhatsApp was a little weird at first but by the end of the process, I must say it has worked very well.

Fantastic experience.spoke to Harry and I explained I had been stung a couple of times recently .he said he would look after me and he did .absolutely love my new car .comes with 12 months warranty too .they were a pleasure to deal with from the moment I approached them to the moment they dropped the car off to me and after .brilliant service thank you

After watching my mother deal with this company for an entire year, I feel compelled to leave my own review, particularly after reading the response they have chosen to post publicly to hers.

I witnessed first-hand the stress, frustration and amount of time this situation caused my mother. A car purchase should never result in a customer having to pursue court proceedings just to finally bring the matter to a conclusion.

After almost a year, my mother received the full purchase price of the vehicle back, along with the additional sum ordered by the court.

The company can write paragraphs attempting to reframe what happened, but that outcome speaks for itself.

What concerns me just as much is their response to a negative review. Instead of acknowledging how badly this experience affected their customer, they have publicly accused my mother of being untruthful and attempted to discredit her account.

Having watched this entire situation unfold, from the original purchase through to the court proceedings nearly a year later, I know exactly what my mother went through.

I would never purchase a vehicle from this company, and I certainly wouldn’t recommend that anybody I care about does either.

Read the reviews. Read how criticism is responded to. Then make your own decision.

UPDATE following the company’s response:

I am fully aware that I was not the customer and have never claimed otherwise. I am her daughter, and I was closely involved in supporting my mother throughout this situation.

There is one point in the company’s response that I feel gives a very different impression of events from those I witnessed.

The suggestion that the purchase price was simply available to be refunded throughout this dispute does not reflect the correspondence and experience I witnessed. My mother pursued a refund for months. A settlement offer was made immediately before the court hearing, accompanied by warnings about the potential consequences and costs of proceeding to court.

My mother chose not to accept that offer and proceeded with the hearing. The final amount she received following the court proceedings was greater than the amount offered to her immediately beforehand.

I deliberately described this in my original review as the “full purchase price of the vehicle back, along with the additional sum ordered by the court.” I am not attempting to give that additional sum a legal classification, I am simply stating the outcome.

As for the suggestion that my involvement somehow cannot have been significant because I never contacted Car Hub myself: I wasn’t the customer. My mother was perfectly capable of communicating with the company and pursuing her own case. Supporting her throughout the process did not require me to insert myself into correspondence between her and the company.

I am also not going to reproduce private correspondence or attempt to retry the entire case on Trustpilot. The matter has already been through the appropriate legal process.

What I can comment on is what I personally witnessed: the enormous amount of stress this caused my mother, the length of time the dispute continued, the lead-up to the court hearing and the eventual outcome.

The company’s response has not changed my opinion. If anything, the way both my mother’s review and now my own have been responded to reinforces the reason I chose to leave a review in the first place.

I stand by my rating and my recommendation that prospective customers read the reviews, read the company’s responses, and make their own decision.

So far they’ve been thorough providing all necessary paperwork’s. the car was in great condition just a couple issues with battery (which they changed immediately) and now a message on dashboard which they are repairing. Albeit it’s unfortunate i had to return car in less than 24hrs but Im confident everything is being taken cared off and they have been proactive. The spec of the car and its condition the price was very reasonable.

Avoid this company at all costs. Bought a car Aug 2025 and was nothing but trouble from day one. Asked for a refund within cooling off period with no joy. I have only now this month Aug 2026 had a full purchase price refund plus compensation as I took them to court and won.

Carhub were brilliant! Amazing service from start to end - delivered the car to my house which made it so easy! Thank you to the whole team

The advertisment for the car was selling, very nice car throughout. Communication was prompt and viewing, buying and driving the car out was professional throughout. I felt comfortable with full confidence and trust.
Thank you so much for my new car and the aftercare it came with. I really love it.

Keep selling.

Joshua Gill

Good service

Easy transaction

Great team and service, couldn’t be more helpful, really happy and will definitely use again. So happy with the service and advice. Really made me feel
Comfortable. Can not recommend enough.

Very friendly, quick sell.

Best car sell, so happy with my purchase, all checks done honestly, car sold as advertised. Would definitely recommend this car sale.

Bought a gold gtd from car hub and had a great experience staff are really friendly and helpful I couldn’t have asked for a better experience

Nice place to buy a car. Everything like I was expecting

I paid a deposit for a Mazda after agreeing with the seller that it would receive a fresh service and MOT before delivery. I was initially told this would be completed the following day. When I called, I was informed the MOT had been delayed by a couple of days. On the next agreed date, it still hadn't been done, and over a week later I was told they simply hadn't had time.

During this delay, I checked the vehicle's MOT history and noticed that previous MOTs had recorded black smoke from the exhaust. I raised this as a genuine concern and asked about it. Rather than addressing my questions, the seller took it personally, said they no longer wanted to sell me the car, and agreed to refund my deposit. I accepted this without issue.

Unfortunately, despite following up three times, more than two months have now passed and I have neither received my deposit back nor had any response to my messages.

I understand that delays can happen, but what matters is honest communication and managing customers' expectations. Promising inspection and delivery dates that you cannot meet is unprofessional, and failing to refund a deposit after agreeing to do so is unacceptable.

Overall, this was a very disappointing experience that wasted a significant amount of my time.

Shocking.
Vehicle - VW Touran 1.6TDI Black, £4000 93,000 miles
Reg:- FH11 KFK

Before the car was delivered i specifically asked Harry, the owner, for a checklist of things to be done prior to delivery of the vehicle based on Harry's simple verbal promises in case anything was missing because i wanted it to go smoothly. I sent him a message at 0800 on Thursday 18/06/26. The lorry delivered it just before 1930 the next day.
This gave him 35 hours to make sure everything was in order.
He contacted me the day prior (Wednesday night at 1527) to try and deliver it the very next day after i test drove it.
So in less than 28 hours (14 working hours if you go by his opening times) he apparently did this work:-
-Oil and filter chage.
-Replaced a broken reflector on bumper.
-A brand new MOT.
-A Comprehensive independent inspection.
-Glued the windscreen chips x 2 (Used superglue in them not clear resin-didn't even bother to scrape it flush. They both run down the windscreen a few inches.
-A full valet on the car.
-He asked me to hold fire on a broken window switch to see if the part was indeed the correct item, but then never followed up on it and just delivered the car.
Bare in mind he agreed these conditions upon me purchasing the vehicle. If he didn't agree then this would be a different conversation.

He replied to most of my checklist questions on WhatsApp, but apparently me replying to his message 'sounds good mate' before seeing any documentation is my apparent acknowledgement of acceptance of the vehicle and acceptance of his one worded answers. Deluded!

He and his staff assured me that the cambelt was done. Upon meeting him, The very first thing he said was. 'It's had 2 cambelts' before saying hello.

The vehicle arrived in my street, I asked to see the documents to which he said to hold on until he had got the vehicle off the truck. I looked through the documents and found no proof the cambelt was done. In the stamp book, it simply said 'CAMBELT DONE' in scruffy handwriting and a hand written date next to it from 2023 or 2025. Me or the delivery driver could not ascertain the year.
Complete con job.
He is allowed to supply a receipt to prove it had been done as long as no personal information was disclosed from any previous owners.
But he said he wasn't allowed to supply it to me due to GDPR rules. When i pointed that out is when he told his driver to bring the car back.
Bare in mind the delivery driver was waiting for payment after he'd finished. So it's one of his tactics in my opinion to make it so you accept the vehicle and don't have time to check the documentation. He never asked if i wanted to collect the vehicle when it was ready. I rang Harry up whilst the delivery driver was waiting, to ask where the proof of the cambelt was. So he blamed me because 'The stamps are in the book'. He told the delivery driver to bring it back - not rectify the situation. He was lying that's why. He wanted me to verify the cambelt was done myself by ringing the garage which he didn't tell me who they actually were and confirming it with them AFTER the car was delivered and payed for.
You won't get your money back from this scammmer
When the delivery driver was taking the car off the front bumper was damaged, then again when it was put back on the because the ramps were too steep. Me and the missus saw this happen.
But he wants EVIDENCE FROM ME to prove this?
So he doesn't trust my word?
Amazing i have to trust him tho, right?

When i requested a refund of my deposit the next day he said in a derogatory tone 'ohhhh you want your £99 back' (even tho it was £100) and blamed me for not accepting it when he had, according to himself, satisfied all of the criteria. Then he had the audacity to say i should be liable for delivery on top of the £100 deposit.
Unbelievable.
He then stated that he wouldn't be intimidated and would publish the full conversation and let the public decide.
PLEASE DO.

Absolutely amazing service, I would highly recommend central cars. Service was impeccable, lovely staff. Great car bought. They couldn’t have done enough for me. Thank you. I love my polo GTI.

Harry was very helpful, gave me a fair price for my part ex, process was very easy. Would recommend

Carcentral were brilliant from start to finish during the whole process. From initial contact they were very helpful and made sure the vehicle of our choice was ready when we wanted it to be. On arrival everyone at the showroom was very friendly and went out of their way to cater for our needs. On agreement of price the office were excellent in helping us arrange road tax and drive away insurance. Would definitely recommend if you find the car of your choice advertised there. You won’t be disappointed. Very pleased with our purchase and can’t thank them enough.