Call Wiser Anmeldelser 

236
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

Thank you for renewing my car insurance. I had an email afterwards from you, and I looked at the policy document, but I was expecting to see the actual details of our car, our names and details, and... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Let me first explain that I am a laryngectomy (loss of the Larynx) and thus have some difficulty in speaking and maintaining a conversation. However the Consultant was very patient and helpful throug... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Thank you; you sent a reminder in good time and when I had not responded quickly you sent a new one while there was still time. I rang to ask about any less expensive options; Duncan managed to reduc... Vis mer

Vurdert til 5 av 5 stjerner

After a lot of trouble with the administration of this company ( my name is still spelled incorrectly on my emails) , I have found one of your staff members extremely helpful in solving an ongoing... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Forsikringsbyrå

Opplysningene stammer fra ulike eksterne kilder

It's quicker and easier to talk. Our friendly, experienced team is waiting to talk to you and help you find the best insurance at the best price which meets your needs. With over 30 insurance companies to choose from, we can find you the right one.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

236 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(236)

0 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Connor Ellis was so helpful ,He…

Connor Ellis was so helpful ,He explained very clear and was super patient when I double ask back just to make sure I got right all details !
He is definitely a top guy!
I will highly recommend this company to my friends for sure and will make sure they ask for Connor ;-) who I'm sure will be such a great person to help!

27. februar 2018
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Svar fra Call Wiser

Thank you so much for taking the time to provide this review.

Its great to hear that Connor has exceeded your expectations and I will be sure to feed this back to his manager.

Kind regards

Vurdert til 4 av 5 stjerner

Liam was very helpful friendly and…

Liam was very helpful friendly and efficient. Spoke a little to quickly, which meant he had to repeat info a few times. Overall very happy with the experience. I felt he wanted to help, which is not the experience i've had with other brokers.

14. februar 2018
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Svar fra Call Wiser

Your feedback is appreciated and this will be fed back to Liam's manager

Kind regards

Vurdert til 4 av 5 stjerner

Very efficient

Very efficient, and quickly sorted. Thanks

12. februar 2018
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Svar fra Call Wiser

Than you for taking the time to speak to me today regarding this review.

I am glad that we have managed to clear up the misunderstanding.

Kind regards

Kerry

Vurdert til 5 av 5 stjerner

A very competitive quote was provided …

A very competitive quote was provided for my dual bike policy, with no hassle encountered, in fact Connor was very efficient and explained the details very clearly.
A minor document correction was identified by Call Wiser personnel and adjusted with no further cost to myself - impressive!

8. februar 2018
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Svar fra Call Wiser

Thank you for taking the time to provide this review.

Its great to hear that you have had such a hassle-free experience.

Kind regards

Vurdert til 5 av 5 stjerner

Many thanks my claim was handled most …

Many thanks my claim was handled most professionally, and went very smoothly,

1. februar 2018
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Svar fra Call Wiser

I am glad that you have had such a good experience when taking Insurance with Be Wiser.

This review will be fed back to the sales department.

Kind regards

Vurdert til 2 av 5 stjerner

Disorganised and Unclear

Received a quote from BeWiser via Compare the Market which was much cheaper than my expiring policy. Attempted to purchase online but their system would not process my card payment - later confirmed by a BeWiser member of staff to be a "common problem with the system". Attempted to call BeWiser but recorded message advised office was closed until the following day, so printed off my reference from the online platform and called the following day, to be told there is no record of my quote and could I go through it again. Didn't have the time, so called the day after to find out that my quote was on the system after all, but the proposed insurer was no longer offering terms, just two days after my online quote(!?!). The adviser recommended a new, alternative insurer who were quoting almost the same premium for comparable cover. Not a bad compromise in my view but frustrating that my original quote was no longer valid.
I queried the legal cover under the new policy - it took 5 minutes to find out how much the limit of cover was, which caused some concern as this is a common aspect of a motor policy. Satisfied with the reply, I proceeded with the policy at the premium quoted by the adviser. My final question to the adviser before accepting cover was "is the price just the insurer premium and tax, no add-ons or fees?". The adviser confirmed "no, just the premium and the tax". Got my documents to find that it carried a £60 admin fee in the premium - a little excessive given this formed nearly 20% of the total price and more than 20% of the insurer premium (ex tax).
So to sum up my gripes, I was not happy that I had to call twice to achieve a quote that i had already got online, that I couldn't pay for my policy online with my selected insurer, couldn't incept cover with my chosen insurer AT ALL and that the presentation of price was incorrectly stated to me in terms of its composition, although the total was correct. The only reason i have selected this broker to provide me a policy is because the cover was comparatively the best value for money and i couldn't get it any cheaper elsewhere, in spite of the fee. Although that doesn't justify the fee as a percentage of the total. As someone who works in insurance by trade I appreciate that a claim will be supported by the FOS if it goes sour or is handled badly and the insurer has to meet minimum solvency standards to meet claims obligations. As a broker, BeWiser would not be my preferred choice based on my experience, but I know that should I ever need to use the insurance, the policy provides direct correspondence to my insurer instead.
Insurance brokers have an obligation to treat customers in a way which is clear, fair and not misleading. I am afraid that in my view they failed to meet my expectations in all of these points. I deem the fee to be excessive and not clearly outlined in the presentation of price to me, nor was it clearly highlighted in the policy documents. I didn't go out of my way to look for problems and I am happy to feed back to BeWiser directly should they wish to contact me to discuss my concerns to avoid other customers feeling the same way. I just lack the inclination to call them for a third time!

29. januar 2018
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Svar fra Call Wiser

Thank you for taking the time to provide this review.

I can confirm that we have looked over your concerns and have been in contact with you.

Kind regards

Vurdert til 5 av 5 stjerner

Very patient and helpful seems very …

Very patient and helpful seems very professional

26. januar 2018
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Svar fra Call Wiser

Thank you for taking the time to provide this feedback.

Its great that you have had the customer service we pride ourselves on.

Kind regards

Kerry

Vurdert til 5 av 5 stjerner

Very impressed

I was very impressed by the professional way in and with which I was dealt with today and on that basis alone I would have no hesitation in recommending the customer service levels to any third party.

24. januar 2018
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Svar fra Call Wiser

Its great to hear that you had a great service with your Insurance.

Thank you for taking the time to review our services.

Kind regards

Kerry

Vurdert til 5 av 5 stjerner

The assistance I received from Oliver …

The assistance I received from Oliver (Andover office) today was excellent, based on this I will advise friends and family to seek a quote from your company.

19. januar 2018
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Svar fra Call Wiser

Thank you for leaving this review.

Customer service and meeting the demands and needs of our clients is of utmost importance to Be Wiser and we are pleased to receive your comments.

Kind regards

Kerry

Vurdert til 5 av 5 stjerner

As I have only very recently taken out a Policy wit BeWise

As I have only very recently taken out a Policy with Be Wise, so far I have found them very helpful and hopefully I will not have any problems with my cover.

16. januar 2018
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Svar fra Call Wiser

Thank you for your review.

Be Wiser aim to give excellent customer service and will strive to do this throughout your policy.

Kind regards

Kerry

Vurdert til 5 av 5 stjerner

thank you

thank you. first class my enquiry was dealt with by Jack who was polite, friendly and very efficient it was a real pleasure. I would have no hesitation in recommending you to family and friends and I will contact you again later in the year for a car quote. once again thank you very much.

12. januar 2018
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Svar fra Call Wiser

Thank you for taking the time to provide this feedback.

Its great to hear that you have had this service and it will be fed back to the department.

Kind regards

Kerry

Vurdert til 4 av 5 stjerner

I rang to change my policy to a new …

I rang to change my policy to a new vehicle which was seemless :)

4. januar 2018
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Svar fra Call Wiser

Thank you for providing this feedback.

I am glad that you have had such a positive experience and this will be passed to the relevant departments.

Kind regards

Kerry

Vurdert til 1 av 5 stjerner

Something to think about my reason for one star.

I would not deal with Be Wiser next year because the company appears to deal with very dubious insurance companies.
I claimed 9 years no claims bonus, but my previous insurers, Aviva would only confirm 5+ Years. Which resulted in me being charged an extra £120 odd, however I managed, eventually to provide proof of not just 9 but 11 years without making a claim. However my new insurance company recommended by Be Wiser will only refund me a total of just under £25. I find their generosity with my money truly astounding, therefore my conclusion is that my insurers and Be Wiser are nothing more that a bunch of ROBBERS.

3. januar 2018
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Svar fra Call Wiser

Thank you for taking the time to provide this feedback.

This has been referred to your Insurance company regarding the refund and we are currently waiting for their response.

We will be in contact with you as soon as we have had their reply.

Kind regards.

Kerry

Vurdert til 5 av 5 stjerner

Well spoken easy to follow,fast and …

Well spoken easy to follow,fast and friendly sevice.

3. januar 2018
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Svar fra Call Wiser

Thanks for the review.

We are glad to hear that we have been able to offer a hassle-free experience. I will ensure your feedback is passed on to the relevant department.

Kind regards

Kerry

Vurdert til 5 av 5 stjerner

excellent

excellent, very quick and simple service.thank you.

7. desember 2017
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Svar fra Call Wiser

Thank you for your review of our Services.

Kind regards

Richard

Vurdert til 5 av 5 stjerner

Well done Tom!

4. desember 2017
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Svar fra Call Wiser

We very much appreciate you taking the time to leave this review.

Your comments will be passed to Tom and his manager.

Kind regards

Richard

Vurdert til 4 av 5 stjerner

Good value good price.......

I was given a good price which included a 'live discount', making it
cheaper to insure, with Breakdown Cover, than my previous insurers' quote.The sales person was John Little, who dealt with my policy quote on the phone and was most helpful.

2. desember 2017
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Svar fra Call Wiser

Thank you for taking the time to share your feedback.

This will be passed to John and his manager.

Kind regards

Richard

Vurdert til 5 av 5 stjerner

Insurance

I really polite and friendly did everything to get the best price for us really pleased

6. november 2017
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Svar fra Call Wiser

Thank you very much for sharing your feedback with us.

Kind regards

Richard

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv