Ive been a byrotation customer for a few years now and its changed the way I enjoy occasions. I had a wardrobe full of high street dresses I would wear once and felt I couldn't wear again because id b... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I won't be using by rotation again. My dress didn't arrive in a good state and the support at the front was in poor condition. It also didn't feel completely clean. I asked for my money back but th... Vis mer
Gorgeous dress, but I did not receive it on time so I had to request a refund for 2 days which was very disappointing. I had asked the renter to upload the tracking receipt, but she had lost it. Commu... Vis mer
Incredible app & platform! I love renting out my wardrobe as a side hustle & also renting incredible outfits from others. Such an amazing community. The BR team are always so quick to respond to a... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Kontaktopplysninger
3 Chandos St, W1G 9DH, London, Storbritannia
- hello@byrotation.com
- www.byrotation.com
3,9
Bra
791 anmeldelser
Har svart på 92 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good app - will use again
Good app. Pretty easy renting.
ID verification is a bit temperamental bu5 eventually works.
Rented 3 items for my wedding, no issues.
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
Thank you! We’re glad your rentals for the wedding went smoothly and appreciate your feedback about the ID verification process.
By Rotation makes it so easy to hire the perfect outfit for any occasion
By Rotation makes it so easy to hire beautiful things perfect for your event. It's been a lifesaver for me 3 times in the past few months.
I always recommend it to friends. Thank you!
15. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
Thank you for your kind words! We’re thrilled to have been a lifesaver and appreciate you recommending us to your friends.
Great platform
Great platform! Owner I rented from was nice, the dress was perfect and the whole experience was seemless. Got credits for my first rental and it was really useful.
11. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
Thank you! We’re thrilled your experience was seamless and that you loved the dress. We look forward to your next rental!
Easy to use app with great pieces…
Easy to use app with great pieces available to rent
14. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
Thanks for your feedback! We’re glad you enjoy our app and the selection of pieces available to rent.
Brilliant rental
Brilliant rental ! Very easy, dress was fabulous and the packaging made it so easy to send back. Thank you!
4. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
Thank you! We’re so glad you loved the dress and found the rental process easy. We look forward to your next rental!
Easy to buy and rent clothes
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
Thanks for your feedback! We’re glad you found renting and buying clothes easy and enjoyable.
Couldn't be easier
Couldn't be easier! Love my dress and the whole process
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
We’re thrilled you loved your dress and found the process easy! Thanks for sharing your experience.
Such an easy process and would recommend
The girl who I lent the dress off was so lovely and sent the dress quick, it came in perfect condition and was so happy. Was such an easy process
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
We’re so glad your rental was smooth and that the dress arrived in perfect condition! Thank you for sharing your experience.
Disappointed
I input all my data and somehow I’m ‘going back’ it was all lost, nothing saved 🥺
2. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
Sorry to hear this Lyndsay. Make sure you have a stable connection to avoid this happening in the future.
Great communication and beautiful dress…
Great communication and beautiful dress in pristine condition. I loved wearing it!!
30. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
Thank you! We’re so glad you loved the dress and enjoyed your experience. We look forward to your next rental!
I’m new to By Rotation and so far I’m really impressed with how easy the app is to use and how many amazing dresses are available. I’ve requested a few rentals and I’m excited to see them accepted soo
I had such a great experience renting with By Rotation! The selection of dresses was amazing, and I loved being able to find unique pieces for special occasions without having to buy something new. The app was super easy to use, communication was smooth, and the dresses arrived in perfect condition. I’ll definitely be renting again—highly recommend!
3. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
Thank you for your wonderful feedback! We’re thrilled you enjoyed our selection and had a smooth rental experience. We can’t wait to have you rent with us again!
First timer…and honestly will rent again
First timer…and honestly will rent again
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
Thanks for your lovely review!
Max 999 was so helpful with my…
Max 999 was so helpful with my rental.The dress is beautiful and in wonderful condition.Will rent again
27. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
Thank you for your kind words! We’re glad your Lender was so helpful and that you loved the dress. We look forward to your next rental!
Lovely lender and a beautiful dress
Lovely lender and a beautiful dress, perfect for the wedding I was attending!
23. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
We’re so glad you loved your dress and had a great time at the wedding! Thank you for sharing your experience.
Great first experience
Had great first experience with using ByRotation - my lender was very efficient and friendly - would definitely use them again
23. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
Thank you for your kind words! We’re thrilled your first experience was great and look forward to having you use ByRotation again.
I haven’t received any confirmation…
I haven’t received any confirmation emails or any info after setting up my account, I have a listing in review but have also received no information about that. I wasn’t totally sure it had gone for review until I looked at my listings on the app
23. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
We’re sorry for the confusion. Account and listing notifications are be sent automatically, unless you have opted out of emails. If you'd like to reach the support team at help@byrotation.com we can check your settings.
Really easy and smooth
15. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
Thank you for your kind words! We’re thrilled you had a smooth experience.
CHARGED FOR ROYAL MAIL AND LENDER’S MISTAKE – DISGUSTING SERVICE
After the late delivery of an item I no longer needed, my postie advised me to refuse the parcel so Royal Mail could return it to the sender. The lender failed to include a return address, which caused the delay — something entirely outside my control. Despite clear evidence that the fault lay with the courier and lender, By Rotation ignored the facts, blamed me, and charged a late fee. This is unacceptable and unfair — By Rotation need to sort this.
14. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
We’re sorry for the inconvenience caused. We take all feedback seriously and are reviewing this situation to ensure our processes and communications are clearer for future rentals.
No support or care for renters
Lender had assured me she’d send on a certain date to arrive in time for my holiday should there be any delays. Ended up posting 3 days later meaning it didn’t arrive in time for my holiday but as it was within the rental date By Rotation didn’t help (despite having evidence the lender would post early for me under and agreement before submitting the rental request). No understanding on the platform end and ended up paying the full price for the rental including shipping and the return fees.
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
We’re sorry your rental didn’t arrive in time for your holiday. We understand how frustrating this must have been and are reviewing your feedback to improve our platform and communication processes.
I use ByRotation all the time for weddings, parties and other events
I use ByRotation all the time for wedding and event outfits. It means I can wear lovely clothes for a fraction of the price and I don’t end up filling up my wardrobe with single wear occasion outfits. All my interactions have been great and I would highly recommend
10. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra BYROTATION
Thanks for sharing your feedback about the Bt Rotation app! We appreciate your review
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.