BYROTATION Anmeldelser 791

Really great experience, I will be using again :)

I’ve rented my own pieces and rented other people’s items, really amazing especially when you love high end fashion but you’re not an outfit repeater. Better for the environment and my bank balance 🤣

I have enjoyed the app for more than 5 years, made money, saved money and put it back into renting from others rather than buying. It’s made me completely rethink the purpose of fashion in my life.

Fabulous dress, fun to wear something different and the process was efficient and easy.

Rented a beautiful dress for my work Xmas party. Process was smooth when i picked up the dress and got SO many compliments. Such a great initiative!

Always use ByRotation for my Christmas Party look or big occasions. Saves buying a dress & it then sitting in my wardrobe never to be worn again & helps save the planet. Easy to use app. I can also make money too from renting dresses of my own. Its a win win, thank you ByRotation!

I rented a dress and it was too small so I sent it back immediately, the person refused to give me a refund and BYROTATION did not help at all, even though on the website it says they will step in if you can't reach an agreement with the lender.

Fantastic app - easy access to great clothes when you don’t want to spend a fortune buying something to wear once.

Lender beware! I rented out a beautiful, expensive, new dress only for it to come back with stains AND runs. Support was incredibly unhelpful. Their policy is: “5.6. Renters will not be liable for general wear and tear. Normal wear and tear includes stains which can be removed by proper cleaning, minor snags, small numbers of missing beads, stuck zippers or other minor damage. By Rotation customer support may assist with evaluating what fair wear and tear is, and what is to be considered damage.” Essentially your items can be trashed and you’re just out of luck. I was told I needed to get the items assessed by “two reputable repair services” then submit the claims and go through the claims then if approved provide “quotes from two reputable repair services”. Support was unable to provide clarity on what is considered a reputable service or share a list of reputable services in my area. Lenders are not compensated in any way for the time it takes to source repair places and visit them each twice. All for making $50 renting a dress? Hard pass, do better!

Items arrived on time and looking exactly like the image

First time using this service and it has been an awful experience from start to end. The dress I hired smelt so awful and I was unable to return it within 24 hours as that was Sunday when post offices were shut so the lender and rotation refuse to give me a refund. I feel scammed and let down - will never use these websites again

So far awesome experience!

So many beautiful items and brands! Very happy with the platform. Customer service very helpful too

The app is very easy to use for uploading items for rent. I have only rented one of my pieces and it was pretty easy.

Seamless experience, great communication with lender, very helpful and kind. Highly recommend the service.

I had a great experience renting a dress for a wedding. The renter was extremely helpful, understanding and communicated fast. Some renters I tried to communicate with didn’t reply or were quite slow, so I would recommend messaging the renter before you go ahead. The process overall is more expensive as you have to pay for next day signed delivery and you also get charged for the cleaning fee etc. But overall it is worth it to wear an item you wouldn’t normally be able to afford, or don’t want to buy it to just wear once!

Love love love and have rented for years keep coming back every time

Brilliant customer service to get my issue resolved. Thank you particularly to Fia who was incredibly helpful and proactively cared about my issue resolved. Thank you ByRotation.

My item was rented and I provided signed for postage of the item, the item was received and signed for at the address given.

the renter then never returned the address and said it didn't arrive.

Byrotation essentially said sorry nothing we can do.

Terrible experience with this app. Joined the app - firstly there was an offer on to receive money off - applied directly at checkout, which didn't happen, so had to contact them to apply that. I then agreed with a lender for her to send on a Monday which she said she could - paid for the rental to start from the Tuesday, she said there may be postal delays, I said as long as I have by the Wednesday it's fine. Turns out she didn't actually post until the Tuesday, the day the rental was due to begin. The lender didn't respond when I asked if I needed to sign. I was out when it arrived so missed the delivery, and was going away the next day (which I'd already told the lender), so I only received the dress on the day I was due to return it. I didn't even open the package, just sent directly back from the post office. ByRotation are refusing to give me a refund because I'd said Wednesday worst case scenario was fine despite their T&Cs saying if a rental arrives after the start of the rental date you're entitled to a full refund. Plus they're taking sometimes 5 working days to even respond to me. Awful service all round.