Really poor experience with no communication from Hurr customer service or the dress provider. Requested and paid for a dress with dates selected shown available. Completed ID checks and have received... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I’ve used Hurr a few times over the past few years and it’s been an invaluable resource for event dressing in a sustainable way. The peer to peer system works well and lenders are typically very respo... Vis mer
Selskapet har svart
I used Hurr to rent a designer handbag for my wedding day and loved it. I then recently rented a dress for attending a wedding. The process was really easy and straightforward. I bought a flex pass (w... Vis mer
Selskapet har svart
HURR is such a brilliant concept. I was looking for a statement piece for a special occasion and HURR more than delivered. The whole process is so easy, my lender was lovely and above all it's a susta... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.
Kontaktopplysninger
First Floor, 85 Great Portland Street, W1W 7LT, London, Storbritannia
- contact@hurrcollective.com
- hurrcollective.com
4,5
Enestående
3k anmeldelser
Har svart på 37 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A fantastic initiative
A fantastic initiative. I use it every time I have an event
21. mai 2026
Anmeldelse skrevet uten oppfordring
Such a great idea!!
Such a great idea!!! Would 100% use again
17. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for taking the time to leave this review, it really means a lot to us!
We’re so happy to hear you had a great experience and we’d absolutely love to have you rent with us again soon.
Looking great made easy and affordable!
Hiring a gorgeous occasion dress via Hurr could not have been easier - the user experience was great, the quality of the dress was fantastic and the communication with the dress owner could not have been better. I have already teed up two more hires and would definitely recommend to anyone, especially those entering a summer full of events!
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review!
We’re absolutely thrilled to hear you had such a great experience renting through HURR, especially that you loved the dress quality and found the process so easy to use. It’s also wonderful to hear communication with the lender was smooth, that’s exactly what we aim for.
Love Hurr and everything they stand…
Love Hurr and everything they stand for. Feel like I’ve got a whole second wardrobe!
18. mai 2026
Anmeldelse skrevet uten oppfordring
Great app for circular fashion…
Great app for circular fashion economy. The messaging feature is a bit glitchy but otherwise had a great rental experience
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
We’re so pleased to hear you had a great rental experience and love your support for circular fashion.
We really appreciate the feedback regarding messaging. Our tech team is actively working on improvements to make the experience smoother.
Happy Hurr
I’ve used Hurr a few times over the past few years and it’s been an invaluable resource for event dressing in a sustainable way. The peer to peer system works well and lenders are typically very responsive and everything works smoothly. Thanks Hurr for helping us all dress more easily and gloriously!
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
We’re absolutely delighted to hear that HURR has been such an invaluable resource for your event dressing over the years, and that you’ve had such positive experiences with peer to peer lenders.
It means a lot to us to hear you’re enjoying dressing more sustainably and with ease, exactly what we’re here for!
Really poor experience with no…
Really poor experience with no communication from Hurr customer service or the dress provider. Requested and paid for a dress with dates selected shown available. Completed ID checks and have received no update other than my request has expired and my refund will take 5-10 days. What a total scam and waste of time! I have tried to message the provider Loan my Look with no communication either. Why an earth is payment taken when a brand can just let a request expire 48 hours later? Useless- will use one of the many other providers instead!
17. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Hi Grace, we’re really sorry to hear about your experience and completely understand your frustration.
HURR operates as a marketplace, so there are two different types of rentals on the platform:
HURR Managed items, which are accepted immediately
Peer-to-peer items, where we do need to wait for the individual lender to respond and accept the request manually
In this case, the lender unfortunately wasn’t able to accept your booking request before it expired.
We also just wanted to clarify that payments are not actually taken until a request is accepted. The amount you saw was only a payment authorisation, and as the request expired, those funds should automatically disappear from your bank statement within a day or two depending on your bank, so your money has not been charged or held long term.
Most lenders on HURR do respond and accept requests very quickly, and we’d genuinely love the opportunity for you to try us again in future.
10/10 Would Recommend Hurr
Would recommend Hurr, it is a quick and easy process, and the lender I used was great.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your kind words and for taking the time to leave this review!
We’re so pleased to hear you found the process quick and easy, and that you had a great experience with your lender.
Love keeping my wardrobe current and…
Love keeping my wardrobe current and versatile while being sustainable! HURR is my go to for all special occasions
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
We’re so happy to hear that HURR is your go to for special occasions and that you’re enjoying keeping your wardrobe both current and sustainable!
Such a wide range of choice and…
Such a wide range of choice and fantastic people to rent from! Great communication and all quite affordable.
3. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thanks so much for your lovely review!
We’re really glad you had a great experience and found plenty of choice on the platform.
Great service
I use Hurr every time I'm back in the UK for events. Have always managed to rent beautiful pieces, hassle free.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
We’re so happy to hear HURR has become your go to whenever you’re back in the UK for events, and that you’ve consistently had a smooth, hassle free experience finding beautiful pieces.
Super easy process
Super easy process, sellers I've used have always been very communicative and on-time. Dresses I've hired have been in perfect condition.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review.
We’re so happy to hear you’ve found the process easy and seamless, and that your lenders have been communicative and reliable throughout. It’s also wonderful to know the dresses arrived in perfect condition.
We really appreciate your support and hope to see you renting with us again soon!
Loved
So easy to manage the site and the lender was lovely. I was nervous using it the first time but all went smoothly and I would definitely use it again
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review. We’re really glad to hear your first experience went so smoothly and that you felt supported throughout!
Easy to use and quick delivery
Easy to use and quick delivery
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review! We really appreciate it!
We’re so glad to hear you found the service easy to use and your delivery was quick. Hope to see you renting with us again soon.
Absolutely seamless
Absolutely seamless. Received the dress of my dreams for a fraction of the price, without taking any extra closet space. I always rent for weddings and special events now
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
We’re so happy to hear you had such a seamless experience and found the perfect dress for your special occasion. It means a lot to us that you’re now choosing to rent for weddings and events!
HURR is such a brilliant concept
HURR is such a brilliant concept. I was looking for a statement piece for a special occasion and HURR more than delivered. The whole process is so easy, my lender was lovely and above all it's a sustainable alternative for all the fashion girlies. Highly recommend!
2. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
We’re so happy to hear you found the perfect statement piece for your special occasion and that the whole experience felt easy and seamless. It’s exactly what we hope to deliver, and we absolutely love that you’re enjoying a more sustainable way to explore fashion to!
Amazing selection of items and renting process
Amazing selection of items, verified and clear system to book and secure pieces, found the instructions on returns / communicating tracking etc with the lender supper clear too.
25. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for your lovely review.
We’re really glad to hear you found the selection great and the booking process clear and easy to follow. It’s also wonderful to know the returns process and communication with lenders felt straightforward for you too, that’s exactly what we aim for!
Sustainable way to wear high end fashion
I used Hurr to rent a designer handbag for my wedding day and loved it. I then recently rented a dress for attending a wedding. The process was really easy and straightforward. I bought a flex pass (where you buy credit for an offer) which made it more reasonable. It’s a great sustainable way to rent slow fashion and high end clothes. The dress I rented was high quality and you could really tell the difference between high street and this, the material was so thick and cut well so was flattering. The person I rented from sent it early and in good packaging, and provided the return packing too. Overall I loved my dress and the experience was seamless.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HURR
Thank you so much for taking the time to share this lovely review, it really means a lot to us.
We’re so happy to hear you had such a great experience for both your wedding day handbag and your recent dress rental. It’s wonderful to know the Flex Pass helped make things more accessible for you, and that you loved the quality and feel of your dress.
We also really appreciate your kind words about the lender and the overall experience. We’ll be sure to pass this feedback on.
It’s amazing to hear you’re enjoying a more sustainable way to access designer fashion, and we hope to welcome you back again soon for your next special occasion
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.