Bucherer UK Anmeldelser 647

Ich hatte heute einen sehr netten Aufenthalt in der Rolex Boutique. Herr Jan Ullah hat mich gut beraten und mir verschiedene CPO- und Ausstellungsmodelle gezeigt, darunter Stahl-Sportmodelle und eine GMT-Master II in Vollgold. Das Gespräch war sehr angenehm, und für einen Lehrling bringt er schon einiges an Erfahrung und Kompetenz mit.
Zudem hatte ich einen guten Austausch mit Frau Cui Zimmermann über meine Wunschliste, bei der ich auch die Land-Dweller anprobieren durfte. Sie hat meine Fragen sehr professionell und mit solidem Fachwissen beantwortet.
Beide Verkaufsberater waren sehr freundlich und der Service hat einfach gestimmt. Die Uhren real anlegen zu können, hat eine schöne Note und hilft dabei, sich die zukünftige Sammlung besser vorzustellen. Ich freue mich, dass ich nun für meine zwei Favoriten auf der Liste stehe, und schaue gerne wieder vorbei, wenn die neue Yacht-Master II da ist.

I bought a watch from Butcher1888 this is NOT the same company. My watch, on first inspection, was missing its lume dot on the triangle at the top of the bezel. At night there was no lume from the bezel at all, non from the hands and very fait from the dotes on the face. Not worth the money. Total scam

Sehr enttäuscht von der Kundendienst-Erfahrung bei Bucherer bezüglich einer Rolex Datejust im Wert von über CHF 10’000, die noch bis 2026 unter der internationalen Rolex-Garantie steht.

Die Uhr weist bereits vor Ablauf der Garantie einen intermittierenden Stillstand sowie einen unregelmässigen Gang des Uhrwerks auf. Trotzdem wurde die Garantieleistung mit dem vagen Hinweis auf einen angeblichen „Verschleissgrad“ abgelehnt, ohne eine wirkliche technische und detaillierte Erklärung. Stattdessen wurde mir ein Kostenvoranschlag über CHF 647 vorgelegt.

Ich bin nicht nur im Bereich Uhren, sondern auch im Schmuckbereich Kunde von Bucherer und finde diese Situation für ein Unternehmen im Luxussegment und mit entsprechendem Serviceanspruch besonders enttäuschend.

Am bedauerlichsten bleibt jedoch das Ausbleiben einer klaren Antwort trotz mehrerer Kontaktaufnahmen an Bucherer und Rolex.

Very professional, efficient service all round.

Outstanding customer service and experts in house - Jude Dias was amazing!

Marek is very polite and passionate,I’m happy he can find a watch for me! That’s nice!

Excellent customer service finding a specific piece. Goes without saying that the piece is absolutely perfect.

Fast delivery and day early!

Thank you!

I had a really positive experience at Bucherer UK. The service felt professional from start to finish, but also very natural and welcoming rather than overly formal.

Marek looked after me during my visit and was genuinely excellent. He was patient, attentive, and clearly very knowledgeable about watches. He explained the details of the pieces I was interested in, answered my questions properly, and gave helpful advice without making me feel rushed or pressured.

What stood out to me most was his attitude. He seemed genuinely proud to work for Bucherer and really cared about giving a high level of service. That made the experience feel much more personal and trustworthy.

Overall, it was a smooth and enjoyable visit, and Marek definitely made a great impression. I would be very happy to come back again.

Linda attended to me for the Servicing of my Rolex and other serviced. She is an excellent staff who likes to take care of her customers, she is truly an asset to Rolex and hereby recommended for the highest consideration ever.

Jacqueline is excellent in her service really knowledgeable :)

Fantastic service from Rolex Selfridges, bought an Explorer 2 after a bad experience from another dealership, also dropped off my Submariner for service. The service from the team was exceptional ( especially Linda 👍 who went over and beyond to help me and my wife )

I recently visited a Rolex boutique at Selfridges and had an outstanding customer service experience. From the moment I walked in, I was warmly welcomed and treated with genuine professionalism. The first staff was Linda and were incredibly knowledgeable about the watches with her infectious laugh. and took the time to understand my preferences without making me feel rushed or pressured.

What impressed me most was her attention to detail and passion for the brand. She carefully explained the features, history, and craftsmanship behind each timepiece, making the entire experience both informative and enjoyable.

The level of service truly reflected the prestige of Rolex—elegant, attentive, and customer-focused. I left feeling valued and confident in my decision about the Land dweller steel in size 40mm. I would highly recommend visiting this boutique to anyone looking for a premium and memorable shopping experience.

Great experience very helpful and polite

Came into store at Selfridges Bucherer and met with Linda, who was absolutely great to deal with. She was very patient, provided excellent customer service and made the whole experience seamless and comfortable. Any questions I had, she would explain in great detail and went above and beyond what most would expect. I would highly recommend Linda to anyone looking or thinking of purchasing at the store. Overall, great experience driven by her professional and dedicated customer service!

What a wonderful company to deal with. Andrew went above and beyond to secure my piece so that it would arrive on my special day. Fantastic customer service .. highly recommend Bucherer and Andrew!!

We recently purchased two timepieces from Mrs Syerita Williams at Bucherer London and had a wonderful experience. Syerita was incredibly helpful, engaging, and provided outstanding customer service throughout. She made the whole process enjoyable and seamless. We’re delighted with our purchases and would happily recommend her to our friends and family.

Visited Rolex store in Covent Garden’s early this month, kristoff was amazing, kind and patient and really knew his stuff. Highly recommend him if anyone wants to get a Rolex, he will for sure give you the 5 star treatment :)

Visited Bucherer Covent Garden today, whilst passing and very pleasantly surprised by the experience. Staff were all attentive and polite with no 'attitude' like some high end boutiques sometimes give. So very welcoming. I tried on quite a few watches, from my current budget right up to dream, lottery territory. They were only too happy to oblige. The industry need more of this approach - long term thinking for customer care. A big thank you. Real food for thought and I expect to return and purchase at some point, to add to the collection! 😁

Thank you for having such a wonderful salesperson, Holly, in the Messika shop by Covent Garden. She was so lovely that we ended up buying a very beautiful necklace!

Great service,excellent quality