British Retro Anmeldelser 

358
TrustScore 4.5 av 5

4,5

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Se hva andre synes

Vurdert til 2 av 5 stjerner

It's the first time I ordered from British Retro and I'm not happy with the 'Carmen Lola Check 50s Premium Organic Cotton 50s Dress' and yellow petticoat I ordered. They're both cheaply made. The fab... Vis mer

Vurdert til 5 av 5 stjerner

I am absolutely delighted with my dresses from British Retro. I purchased the beautiful Dee Dee dress in Porcelain Blue, which I wore for my daughter’s baptism, and the gorgeous Suzi Q navy flor... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Planning my outfit for my best friend’s wedding, it had to be something very special. It had to be British Retro!! I chose ‘Carmen - Lola Check’ … with bright, bold colour and quality fabric, this s... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I absolutely love British Retro! I have purchased several dresses and they are so beautiful and high quality! Dress arrives very quickly! Shipping cost is reasonable too which is a big plus! Size ch... Vis mer

Informasjon om virksomheten

  1. Shopping og mote

Opplysningene stammer fra ulike eksterne kilder

British Retro - vintage inspired clothing, unique retro clothing, retro dresses,vintage dresses, retro clothing, and much more are available to buy online.


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

358 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

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Har svart på 71 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(358)

65 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Gorgeous items and Fantastic customer service

I wore a tartan full circle dress to a Burns party, felt like a million dollars. Can not wait to wear the pencil dress I bought for the next Burns. Beautiful and quality items well made.
On latest earrings order there was an issue with the items and they sent me a replacement in time for the party that I was going to wear them at. Lovely customer service, always keen to help and every time I wear something from here feel special. Thank you Belle and team.

21. oktober 2024
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Svar fra British Retro

Hi Maria,

Thank you so much for you lovely review! We're absolutely delighted to hear that you're happy with your dress. We're also so happy that we were able to resolve the issue with your earrings!

Thank you so much again.

British Retro xxx

Vurdert til 1 av 5 stjerner

DO NOT BUY FROM THESE!! BAD QUALITY YOU WILL LOOSE MONEY ON RETURNS

DO NOT BUY FROM THESE!!
After Collectif went under i thought i would try this company for some retro dresses WHAT A WASTE OF MONEY!

The dress cost me £50 in the sale and £3.99 postage. I expected good quality for the price and the material was shocking! you could see your hand through the material and it was poorly sewn.

Then there was the really off sizing, i am a size 12-14 in most stores in the UK like M&S, House of fraiser etc. i sized up to be safe and got a 16. it was more like a size 10!
So i returned the dress at a cost to me as you have to pay for your own returns even though the item was not the correct sizing. so so far i have lost £7.39 in postage as they also don't refund you the postage you paid them either.

Then there is all the rules! they even say if the dress is returned with creases in they will deduct from the refund!! they truely are something else!

Then comes the waiting and waiting for them to refund you. They received the item back on the Monday, two weeks later they still had not refunded and messages i sent asking what the situation was were answered in the middle of the night?? in England hmmm? so i look on here and think oooooh god why did i not read these reviews! so i opened a paypal claim against them which they dragged out as long as they could. I finaly got refunded £50 with a loss of £7.39 which i can't do anything about.

Now their website is full of poor me stories and how they are a true British Company well let me tell you "British Retro" You will not be a company that survives here! There is no way people will tolerate how you treat them, how awful the quality is and not offering apologies or full refunds.

Don't give people the ohhh we are a small business we need at least 3 weeks to issue a refund because i am a 1 person true British company and i serve my customers in a quick turn around and i have alot of them. i certainly would not make anyone chase and beg for their money back.

Anyone who makes the same mistake as me, let me give you one bit of advice.... The second your return parcel shows up as delivered to them OPEN YOUR PAYPAL CASE FOR A REFUND! or you will have to wait 3 weeks and then have to wait weeks for the paypal case to run its course too. And if you have not used paypal?? GOOD LUCK TO YOU! you can bet your life Paypal will be the next payment option to dissapear from their payment options!

UPDATE: To their reply, The Dress was returned and received by them on 23rd Sept I got refund through paypal on 6th October, thats 14 days after! If you don't have the time or staff to check a return after 14 days then the business has issues.

6. oktober 2024
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Svar fra British Retro

Hi Anon,

Thank you for your feedback, and we’re sorry to hear that you were unhappy with your recent order.

Please note that our sizing is consistent with the size chart provided, and we always recommend referring to it prior to placing an order. Additionally, we specify that the dress is made from 100% cotton, which has no stretch. For customers who are between sizes, we advise sizing up and considering alterations, as it’s unlikely that any size will be a perfect fit for everyone. Also we’re happy to accept returns within 28 days of receipt if for any reason you’re unhappy with the item.

Regarding your refund, we clearly state in our policy that refunds may take up to 14 working days to be processed, in compliance with UK laws and regulations. In your case, we were able to issue your refund within 9 working days, considering your urgency, and did so before checking your return which is not common practice for us.

If you have any further questions or concerns, please don’t hesitate to reach out.

Kind regards,
British Retro

Vurdert til 5 av 5 stjerner

Gorgeous

What a lovely surprise a very pretty dress and fabric , fits perfect and made beautifully

2. oktober 2024
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Svar fra British Retro

Hi Patricia,

Thank you so much for your kind feedback! We’re so happy to hear that you love the dress and that it fits perfectly. It’s always wonderful to know when our customers are happy with the quality and design.

Best wishes
British Retro

Vurdert til 5 av 5 stjerner

Absolutely amazing

Absolutely amazing. I have now purchased 3 dresses from this company. The last being out of stock in my size. However Belle at B.R.was brilliant. She gave me alternative's to see if I liked them. She was so helpful and I would recommend this company anytime/ Thank You BRITISH RETRO
Deborah Armstrong

10. september 2024
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Svar fra British Retro

Hi Deborah,

Thank you so much for your wonderful feedback! We're glad Belle was able to help you and it means a lot to know you’d recommend us!

Thank you again for your support ❤️

Best wishes,
British Retro

Vurdert til 5 av 5 stjerner

Very beautyful dresses

Very beautyful dresses, good quality. Perfect fitting, by using the helpful size guide of each model. Shipping uncomplicated and fast. I´am very happy!

3. september 2024
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Svar fra British Retro

Hi Birgit,

Thank you so much for your kind review! It’s wonderful to know the dresses fitted perfectly that the shipping was smooth and fast as well :)

Thank you so much again.
British Retro

Vurdert til 5 av 5 stjerner

Would rate higher than 5 if I could!

I had wanted a dress from British Retro for a long time and after losing some weight decided it was finally the time to treat myself. I cannot rate the dress I have received highly enough!! It is absolutely beautiful and fits perfectly- the size guide on their website was so helpful in knowing what size to order. They kept me very well informed of tracking information and the item arrived within the time frame they specified. So all in all I am a VERY happy customer!! Thank you British Retro!!!

31. august 2024
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Svar fra British Retro

Hi Jade,
Thank you so much for your wonderful review! We’re over the moon to hear that you treated yourself to one of our dresses and that it exceeded your expectations. It’s fantastic to know that the fit was perfect and that our size guide was helpful in making your choice. We’re also glad that our communication and delivery met your needs. Your kind words mean so much to us, and we’re thrilled to have made you a VERY happy customer.

Vurdert til 5 av 5 stjerner

Best for vintage style and great customer service

I placed an order from Australia 5 days ago and received as promised…. I purchased the Dee Dee red dress and burgundy petticoat with Pearl necklace, earrings and fascinator …. I love the whole outfit and feel like I have stepped back in time it’s gorgeous and flattering arrived just in time for a wedding I’m attending. This is my second order with British Retro and experienced the same great customer service and beautiful vintage style dress xx

28. august 2024
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Vurdert til 1 av 5 stjerner

I recently purchased a dress & Body…

I recently purchased a dress & Body shaper as a gift for my wife. She was away working, so I had ro wait a few days on her return. The dress was beautiful and my wife loved it but in spite of being the correct size,sadly it didn't suit her body length. The body shaper was never used and still in the suppliers sealed bag. I could be wrong but reading their terms & conditions. It was my understanding that (if used) it was non-refundable.
On returning the items, I was then informed that the Body shaper was not going to be refunded.
I find this policy disappointing and that is why I cannot give this company a better score.

12. august 2024
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Svar fra British Retro

Hi,
We're sorry to hear about your experience. However, in accordance UK law sadly we are unable to accept the return of any form of underwear. This policy is in place to ensure the health and safety of all our customers and is clearly stated in the product description.

We apologise for any inconvenience caused.

Best regards,

British Retro

Vurdert til 5 av 5 stjerner

Good quality, stunning dress, in all just 100% perfect!

I ordered the "Dee Dee Drape Full Circle Black Party Dress" for a very important event in September. Wow! Such a beautiful dress, perfect fit, very good quality fabric and beautifully made. It looks absolutely beautiful on and I felt like Grace Kelly when I tried it on!

16. august 2024
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Svar fra British Retro

Hi Louise,

Thank you so much for your wonderful review! We are thrilled to hear that you love the Dee Dee dress and that it made you feel so special. Your kind words mean a lot to us. We hope it makes your upcoming event in September even more memorable. ❤️

Warmest

British Retro

Vurdert til 5 av 5 stjerner

I used this company as I saw a dress…

I used this company as I saw a dress which although more than I wanted to spend on a day out it looked perfect for what I wanted. I was very anxious as the post office hadn’t received my parcel a week after it was despatched, I contacted rectro and they immediately chased it. The dress came the next day. Great service. Beautiful quality and worth every penny. thank you so much one happy customer CAN I ADD I AM VERY SATISFIED AND NOT DISAPPOINTED AS HEADING SAYS AND UNABLE TO CHANGE HEADING !!!!

13. august 2024
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Svar fra British Retro

Hi,

Thank you so much for your kind review! We’re thrilled to hear that you’re happy with your dress and that it was perfect for your day out. We understand how stressful it can be when a parcel is delayed, and we’re glad we could assist in getting it to you quickly.

If there’s anything else we can help with in the future, please don’t hesitate to reach out.

Thank you again for your support and lovely feedback!

Best regards
British Retro

Vurdert til 5 av 5 stjerner

Thank you!

All the products I have purchased from British Retro have been top quality! The craftsmanship and material is superb!
There are designs to suit any age and occasion and the fitting is great!
I wore one of my dresses for my wedding and it was perfect! I felt so feminine! I also purchased other accessories from British Retro to make the outfit complete!
Thank you!

5. august 2024
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Svar fra British Retro

Hi,

Thank you so much for your wonderful review! We are thrilled to hear that you are pleased with the your purchases and honoured that you chose one of our dresses for your wedding 🤗

Thank you again for your kind words. If you need anything else in the future, please don't hesitate to reach out.

Warmest regards,

British Retro

Vurdert til 5 av 5 stjerner

In real life it's even better!

I can't describe how this beautiful dress is! It's even more stunning in real life. I love light cotton fabric and playful cut! Took size 16 as I usually wear 16 and have bigger bust and sits perfect! 🥰

24. juli 2024
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Svar fra British Retro

H Marta,

Thank you so much for your wonderful review! We're thrilled to hear that you love the dress and that it fits perfectly. Your kind words mean a lot to us. Enjoy wearing your stunning dress! 🥰

Warmest regards

British Retro

Vurdert til 1 av 5 stjerner

Worse experience from a clothing…

Worse experience from a clothing company to date. The sizing is off on everything then when you check the size chart still that's wrong. I was fat shamed by two of the customer service team after following guidance to not size up or down. Then refused a refund well thankfully PayPal overturned this.

I will no longer be buying from British Retro

15. juli 2024
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Svar fra British Retro

Hi Eliza,

We are sorry to hear about your experience. Our body shapers are intentionally made to fit snugly for optimal shaping, which is why they will feel smaller than your usual size.

We're glad the situation was resolved though. If you have any further issues, then please do not hesitate to contact us.

Warmest regards

British Retro.

Vurdert til 5 av 5 stjerner

Dress Is beautiful And true size

Amazing dress! Fits perfectly And colours are beautiful. Purple And Black Is perfect choice. I LOVE THEM!

30. juli 2024
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Svar fra British Retro

Hi Petra,

Thank you so much for your kind review! We're delighted to hear that you love the dress and that it fits perfectly.

Warmest regards

British Retro

Vurdert til 5 av 5 stjerner

OMG girls!

OMG! I order a size smaller, i send it back, i get in 3 days the right size...amazing dress,i was surprised about quality, material ,i'm in love❤️ i can wait to wear it..best site from 🇬🇧 recommend 💯

26. juli 2024
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Svar fra British Retro

Hi Anca,

Thank you for your review! We're thrilled to hear that you love the dress and that the exchange process was quick and seamless. We appreciate your recommendation too and are excited for you to wear your new dress ❤️

Warmest regards

British Retro

Vurdert til 5 av 5 stjerner

How to have my dream Vest

Hi British Retro team
It's with my honest sympathy that I will send you my comments about my received order.
It's a pleasure to have a Company like yours in my wish list to buy. For many reasons !
1st - The professional business lady whom I was in contact with. My dear Belle who always had a qualified and friendly answer to my questions
2nd- During this process I've never, ever felt disrespected! On the contrary, always had a kind and professional reply .
3rd- The following of my parcel everyday updated by your team, in order to let me know all the details.
4rth- but not the least reason, the dress that I received yesterday ( casually on my birthday 🤗🤗) is a wonderful piece of art. It is exactly what I was waiting for, it fits wonderful on me, looks like tailored to my measures. The workmanship is done very carefully, no loose threads, shows how a garment must be done. Congratulations to the Brand and Team.
PS- Sorry for this long message, I'm in textile industry ( agent in Portugal with high quality standards), therefore I know how things must be done.
Thank you ladies for this great experience, highly recommended.
With my kindest regards
Maria
XoXo

27. juni 2024
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Svar fra British Retro

Hi Maria,

Thank you so much for your heartfelt review. We are really happy to hear about your positive experience with us. Your kind words about Belle and our team's professionalism and dedication mean a lot to us. We are especially happy that you love your dress and that it arrived just in time for your birthday!

Thank you again for taking the time to share your thoughts, your feedback is greatly appreciated and motivates us to continue delivering exceptional products and service.

Best wishes,

British Retro

Vurdert til 5 av 5 stjerner

My most favourite brand

My most favourite brand among the vintage brands! I purchased Carmen red rose vintage dress and I am amazed, the colours are beautiful, the fit is true to size chart and the dress is perfect for hot summer days. The dress fits perfectly for a smaller bust. I am a happy returning customer of British retro.

17. juni 2024
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Svar fra British Retro

Hi Eva,

Thank you for your delightful review! We are overjoyed to hear that we are your favourite, among vintage brands. It's wonderful to know that you love your dress and the fit is true to size.

Warm regards,

British Retro

Vurdert til 5 av 5 stjerner

The dresses I recieved are BEAUTIFUL

The dresses I recieved are BEAUTIFUL. Gorgeous fabric, well made and I love that it’s 100% cotton. The fit is fabulous and the waist sits in the perfect position giving my body a really flattering shape (size 12/14). I feel so pretty in my new dresses, a feeling I haven’t felt for a long time since having my little girl two years ago. I am so pleased I have finally found British Retro and will be purchasing again! Thank you for making me feel like me again. ♥️

16. juni 2024
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Svar fra British Retro

Hi Emily,

Thank you so much for your heartfelt review! We're overjoyed to hear that you love your new dresses and that they fit you perfectly. It's wonderful to know that our dresses have made you feel beautiful and confident :)

Warmest regards,
British Retro

Vurdert til 1 av 5 stjerner

One of the worst experiences I’ve ever…

One of the worst experiences I’ve ever had with shopping a dress. They never let you send back items free of charge, and when you return the item, they only partially refund it after 1 month. In fact, they make you pay for postage twice even if you return the item. Better to shop from reliable online shops. Avoid this place as much as possible

4. juni 2024
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Svar fra British Retro

Hi,

We regret to hear about your dissatisfaction with our service. Please note that, due to the high postage costs, no business in the UK offers free returns to international customers. This policy is clearly outlined on our website, and we highly recommend reviewing it for a full understanding of our terms.

Additionally, your refund was issued within 14 days of us receiving the returned item in line with our refund policy, also available on our website.

Best regards,
British Retro

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