Britishbathroomcompany Anmeldelser 

Dealt with Adam, he sold us an excellent radiator! Looks fabulous in our new dining room, quick efficient service and was available for next day! Would highly recommend!!! We will be returning!

Very responsive to enquiries. Excellent value for meney. Packing very secure for a fragile item.

Everything is ok. Only despach information came late

My recommendation is to stay clear of this company and buy elsewhere.

I purchased a radiator in Dec 25. Due to a manufacturing issue I was told there would be a delay and I would be updated again at the end of Jan 26.

I received no contact so I had to chase up. Was given a date early Feb 26. The radiator then arrived damaged due to it being extremely poorly packaged. Arranged for it to be collected which took another week.

I received an email advising I would be refunded within 5 working days however over 3 weeks later, multiple emails and calls that are never answered, I’m still left out of pocket.

I’ve now got my bank involved to resolve. Poor customer service, they should be investigated by trading standards as other reviews also share similar frustrations.

Products arrived as expected and were what we ordered

Unfortunately 0 stars wasn't an option. Over 2 weeks after placing the order to be told the item was out of stock. Then another months wait to for the replacement item to actually be sent out. Very poor customer service

We purchased a toilet system from this company after researching on line what we required to use our comfort toilet.
Wow we are so pleased we turned to them for their product and service .They are a very professional company providing a fast turnaround from purchases to delivery ,sending a we'll packed item to prevent accidental breakages. Also the price was reasonable,but the actual product is amazing, the flush is superb , no worries about any waste lingering around requiring a second flush.

Very helpful. Very knowledgeable. Very quick delivery. Good communications. Would definitely use again.

Excellent company to deal with, the staff were amazing and helped me find the exact part I needed on multiple occasions, even managing to beat the bigger folks such as VP etc. I don’t believe the other reviews on here are legitimately written and would totally ignore them I would recommend this company to anyone, will use again.

I researched buying a bathroom storage unit and contacting the British Bathroom Company, they stated on an email that the item was in stock on 3rd February. Due to this I placed the order and it was shown to be delivered on Tuesday 10th on the order. On Monday 9th I sent an email as no tracking number was shown, after receiving no reply I managed to get eventually through on the telephone. I was then told it was NOT in stock and discontinued!! and would I now like a refund.
I asked for the refund and expected it to be actioned immediately. Having waited the 5 days I was told it would take to return to my account and not receiving it back, I sent two emails to question where the refund was. No reply was received, on 18th February I managed to get through to their accounts by telephone after numerous attempts. I was told the refund had been only actioned on the 16th !!!
Today 20th I have eventually received the refund.
I would not use this company again due this poor customer service and taking an order which could not be fulfilled, also having and not returning the monies for 17 days.

‘3-5 working days delivery’ - took 16 days (after a reminder sent). Returned as wrong part and advised that refund would be given within 5 working days. 17 days later still waiting for refund.

Great item and quick delivery. Best price I found when shopping around.

usless not had my dilvery been weeks and no body picking the phone up

The radiator I ordered was out of stock, which the failed to tell me. Only after finally getting a hold of them did they tell me it was out of stock. I asked for a full refund as they were unable yo fulfil my order. Over a week later offered me a full refund and promised me it would be in my bank before Christmas. Now coming up to two months when I initially placed the order and no refund, have tried phoning and emailing with no reply. Bank now involved so I can get my money.
***PLEASE AVOID THIS COMPANY***

Purchased a double wall hung vanity unit, was told it was in stock and 3-5 days delivery. I tried to chase but as you'll see from all the other reviews, their phone is always engaged. There is no customer service as such. I emailed them to chase it and got a reply a day later to say it was being shipped that very day, I then got another email from the delivery company saying it would be delivered in 3 days, so they'd just lied about it bei g shipped that day. The finally arrived and they've shipped it with the wrong top/surface. I am now stuck with no one at the company getting back to me, you can't phone up and my bathroom can't be fitted. Don't use this company at all. Nightmare to deal with if you have any problems with your orders or if you need something delivered on time.

I ordered a RAK toilet seat (order No. 10044 WEB10044) to replace my current one. It was ordered on 15-01-26 and delivered on 19-01-26, a very quick service. I was updated regularly about my order and also delivery updates too. It arrived in the advised time slot and was extremely well packaged to ensure the item remained undamaged. Very impressed with my experience and would definitely recommend.

Order came on time and contact was good

Excellent products and services.

Was ordered on 19th Dec. 3-5 day delivery-Never received the item. Called on 5th Jan asking when I could expect it. Told it was being despatched that day , next day delivery- nothing received- next day. Emailed on the 12th jan asking for refund. They Refunded me…

It’s never nice leaving a low star review but I have no choice as I can’t get hold of the company.

Ordered on 14th and followed up with an email on 19th December asking for an estimated delivery date as I’d heard nothing - received a same-day reply that order will not be dispatched until week commencing 5th January, and I’d get it by the 9th January.

I’ve tried calling but no answer and no response to my email on 8th January. Concerned I’m going to have to try and source from somewhere else and contact my bank.

Their stock is great and competitively priced, but that’s only useful if items get despatched.

Update: since leaving this review, the item was dispatched on 13th Jan and delivered on 15th. I originally ordered on 14th December.