Digs Bristol Anmeldelser 

An email was received by all tenants at 16:28 regarding a contractor's visit to the property. The email did not specify the nature for the visit or the time of the visit.

Consequently, a tenant called Digs (Bristol) Ltd to inquire about the nature of this visit. During the call, the tenant was transferred to Nick Jackson, Digs' general manager, who informed the tenant that the new landlord would be visiting. He indicated a lack of regard for the 24-hour notice requirement or the necessity to provide a reason for the visit to the tenants. In the course of the conversation, Nick displayed unprofessional behaviour by being rude, threatening, condescending, intimidating, and aggressive. Nick demanded to know why letting agents or landlords could not visit the property they own whenever they pleased. The tenant stressed that it is only fair to provide tenants with 24 hours' notice and follow regulations and rules, to which he responded aggressively, branding the tenant "a troublemaker" and suggested that he will visit "at 4:30, which will give you 24 hours notice."

It appears that staff at Digs (Bristol) Ltd may not have thoroughly reviewed the tenancy contract or failed to comprehend its provisions, including Section 4, which pertains to "Quiet Enjoyment" and tenants' rights to exercise it. As a representative from Digs (Bristol) Ltd, Nick's refusal to acknowledge tenants' rights and rental laws is highly unprofessional and unethical.

Perhaps further professional and educational trainings should be made available to staff at Digs (Bristol) Ltd, so that they can begin to gain a basic understanding of fundamental legal concepts and regulations.

If you are a tenant or a student who do not understand your rights, Digs (Bristol) Ltd will be here to ensure your rights are stripped and violated. If you have disputes, complaints or issues with the place, Digs (Bristol) Ltd will send people like Nick to intimidate tenants into silence.

Do not live with digs unless you want to live in damp, mould and dirt. I lived in a property from July 2022 to 2023 and had endless issues from start to finish. Carpets were filthy, toilet wasn’t even attached to the floor and was leaking, bathroom ceiling leak, a literal ant infestation covering the kitchen and bathroom floor upon arrival in which I was told to just hoover up…. Dishwasher didn’t work, washing machine was filled with mould, the shower head was thick with limescale which I had to replace with my own money since the agency clearly don’t care at all about the conditions you’re living in. The bathroom light gave us an electric shock every time we used it ended up not being able to use it at all since no one cared to fix it. There was a huge damp patch in our kitchen wall growing all year round that also no one seemed to care about which only got worse and I feel sorry for the tenants that will be living there this year. Digs response to the endless mould and damp was to have constant heating on in the middle of a cost of living crisis when in reality it was due to the absolute shambles of a house with poor insulation and no ventilation in the basement of our property. I left this property leaving it cleaner than when I arrived and they still had the cheek to take £700 to ‘deep clean’ when it was clear there was NO deep clean when I arrived at the property. Avoid them at all costs do not gove them a penny of your money.

I had reserved a big room and then when I moved in I was put into a room too small for comfort. I complained about it but they denied any responsibility. They also stated I had to pay for a company they were working with but then said I did not need to pay, and thus wasted my money. Avoid at all costs.

Horrible people. So rude and aggressive. Had one house mate move out because the mould aggravated her asthma so badly. When all our possessions were destroyed by mould we were told to "move all our stuff to the middle of the room". Divided one room into two with MDF board, the bed filled the entire space and meant you couldn't close the door and still had the nerve to charge as a "double room". There was a massive penis on the wall and they refused to have the place painted. We had to get environmental health round in the end because of the mould. The sort of agency who think they can get away with taking advantage of young people.

Awful, awful experience with these guys. They took my money for a change of tenancy, told me it was sorted and that was supposed to be it. Eight months down the line after moving away I started being hassled by the landlord and legally tied in because they hadn’t followed up with the change of contract. No appology from them or anything. One of the worst customer services Iv expericned to date. Exploitative rental company.

They charged me £60 rubbish removal for leaving an unopened kitchen paper-towel roll in the dining room. Not to mention the customer service and extra costs they added. I couldn't have been more dissatisfied with renting from these people.

Really poor service. Charges deducted from deposit without any explanation, had to wait for a month for any contact at all. Even then, costs charged far exceed what they should be. I would avoid using them at all costs.

Awful student property letting company that treats student tenants as cash cows with student finance and guarantors in-place! Massive deposit upfront, slow to respond to any issues when you are living there and when you leave take a massive chunk out if you're deposit without even telling you what for! I know it's supply v demand for student lettings in Bristol, but if you can, avoid at all costs!

Don't know how they continue to operate. charge students for laughable cleaning costs on exiting a property even though its cleaner than when they entered the tenancy.. £500 was kept back from deposit in total and the flat was spotless when they left with photos to prove it. On challenging this they said a quick hoover, a light dust, a quick wipe etc was needed.....not sure how that amounts to £500. You could have professional cleaners in and they would still find ridiculous ways to keep part of the deposit. My daughters new house is dirty and the furniture ready to collapse. will be interesting to see if the previous tenants were charged for cleaning and if the cleaning was actually carried out...Curtains are disgusting. Sofas stained. how they are allowed to operate like this in this day and age is beyond me.

Avoid Digs where possible! They have been unreliable all year long. They respond incredibly late and use sly moves to get out of every possible issue and task needed to be done in a property. The latest rip off is taking £714 from the group deposit, due to cleaning costs. Being aware of the nasty nature of digs we made sure we left the flat as spotless as we found it. So, how does an oven clean and a quick hoover cost that much in a clean and tidy 6 bedroom flat?

Just another rip off students. Will make you pay deposit just to then cancel you and keep the deposit for them.

DO NOT USE THIS AGENT UNDER ANY CIRCUMSTANCES!
My student daughter rented through them in Bristol over the last year (20-21) and was a guarantor for the rent. The property was appalling with slug infestation, evidence of rats, dangerous water leaks onto electric wiring, all of which were ignored by the agent. Eventually, the council inspected and found the property did not meet Fire Standards, had excess cold hazards and risk of falling between floor hazards, few of which were rectified during the tenancy.
Digs are totally unprofessional, unhelpful and have no interest in the welfare of the students in their properties.

Honestly, Digs should not be in business!!! I wish I could give 0 stars

Similarly to others' experiences that have written below, I wish I never had to deal with them! Mould in the living room and the bathroom, broken water pipe (coming from upstairs shower, streaming down into our back area), old skirt boards that are falling apart, broken beds, no double glazing, broken and old heaters, smelly sofas, broken tables, property manager with a snarky attitude and condescending approach, you name it all!

Don't EVER, no matter how desperate you are to find a place, NEVER EVER RENT WITH DIGS!

Digs are not acknowledging some possibly all hand posted labelled key returns . Please video yourself returning posted keys as they are saying they have not received them and are looking at charging you for new keys out of your deposit, even though they have the keys in their office.

Extremely unprofessional and unreliable. The place I rented was filthy and we even found dirty underwear under one of the beds. Their manager shouted at me for laying down a carpet (without adhesive) over the lifted tiles in my apartment even though that was completely legal under the contract. They still took a lot from our deposits even though we left the place spotless at the end with no damage. Check the google reviews for more if you want to convince yourself that you SHOULD NOT deal with them.

They refused to address the mould issues that was on the walls and turned our possessions green. We were advised to "move all our belongings to the center of the room". When we told them a previous Tennant had been advised by a doctor to move out due to asthma, we were told "well a doctor would say that". When asked if they would paint the flat they said "no, it was painted last year, you wouldn't paint your own home every year" even though the previous year's Tennants had left a penis scrawled over an entire wall.

As an international student, it was hard to find accommodation in Bristol. I signed a 1-year tenancy agreement. When I moved in in September, the flat was filthy. I made them aware of the situation by sending them all the pictures and they told me not to do anything and that they were going to take care of that. The company called somebody to clean and fix some of the broken stuff in the flat and told me not to worry about it. Everything was cleaned and fixed during the year, and I got back to my country following lockdown. However, to get my deposit back, the agency told me that they couldn’t do a British bank transfer, which is quite odd. They told me to get the cheque at the agency, but obviously, it was dangerous to go to the office because of COVID. So, they deducted £25 from my deposit to do an international bank transfer whereas I had a British account. To top it all, they deducted £50 from my deposit for the cleaning that has been done when I moved in, and £7,50 for the absence of the mattress cover that I never got, in addition to the rents that I had to pay during a lockdown. These deductions were sent to me by email, showing me 3 pictures of 1 g of dust that I forgot to clean. The email indicated I hadn't cleaned, but I left the apartment spotless, whereas they gave me a pigsty when I moved in (what a shame I cannot attach pictures).

The most elaborated scam I have ever seen. Please don’t ever deal with them in any circumstances.

When we moved into property last year, the house was filthy as if no cleaning had been done for years. We had to spend a week cleaning when we moved in. A musty smell permeated throughout the year which meant you could not breathe without windows open. They ripped out our grass and left us with a mud pit for the year despite promising a paved garden. No hoover, microwave, kettle, toaster or bin for a FURNISHED property. No notice given for maintenance men to let themselves in.

Overall, the company treated us with no decency as a tenants and I do not know how they sleep at night.