Brayleys Cars - Brayley Honda Leatherhead Anmeldelser 

254
TrustScore 4.5 av 5

4,6

Beliggenhet

Bytt filial

Barnett Wood Lane 5, KT22 7DL Leatherhead, England, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

My car was MOT’d and serviced promptly and professionally. A short video of the initial inspection of the car was surprisingly useful and reassuring. Orla on the front desk was friendly and thorough.... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to revie... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Everything done re service andMOT efficiently. I was informed about all extras that required attention. Video of car care taken. However prefer to receive phone call from Brayley rather than message o... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

The staff were very polite & helpful. The recall service was very thoroughly carried out. It was interesting & informative to see the video of the service afterwards. I was pleased & impressed with my... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Bilforhandler
  2. Bilverksted
  3. Forhandler av brukte bildeler
  4. Bruktbilforhandler

Skrevet av virksomheten

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Kontaktopplysninger

  • Barnett Wood Lane 5, KT22 7DL, Leatherhead, England, Storbritannia

  • 01372 360099

4,6

Enestående

TrustScore 4.5 av 5

254 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 31 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(254)

3 169 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

I bought my car from Brayleys and have…

I bought my car from Brayleys Leatherhead and have recently had it serviced by them. All the team were superb from the office staff who kept me informed of progress throughout to the person cleaning and basically valeting it after the service. It looked great!
Thank you so much.
Would definitely recommend Brayleys!

12. februar 2024
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We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Vurdert til 5 av 5 stjerner

Exemplary customer service

I waited until I had purchased my car (Honda CRV) to write a review just in case the team slipped up! I waited in vain!

I can honestly say that the customer service I received from both Clarence & Phil has been second to none, in all industries I’ve dealt with recently. Nothing was too much trouble, they entertained my silly demand of not picking up my car until my number plate was on it! Picked me up from the station when I went to collect my new car & did I mention that they also found the car to my specifications too.

Such a lovely team (sales & service) & I'm so grateful to have found them which incidentally occurred when I took my previous car in for a service because I had poor customer service at the Ewell branch (which is closer to me)

Brayleys Leatherhead should be used for customer service training because they are a shining example of it.

8. februar 2024
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Hi Tan, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Clarence & Phil. We look forward to continuing to welcome you into the dealership for many more years.

Vurdert til 5 av 5 stjerner

Car booked for a service

Car booked for a service, car collected from home and returned home. Valeted so nice and clean.

8. februar 2024
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Hi Marion, thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Vurdert til 5 av 5 stjerner

Friendly staff

Friendly staff, prompt service and kept me informed about the job.

6. februar 2024
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Hi Jill, thank you so much for your high rating! We hope you have a great day!

Vurdert til 5 av 5 stjerner

Brilliant dealer very helpful staff and…

Brilliant dealer very helpful staff and a pleasure to deal with. They have been our dealer for 19years and we are on our 4th Honda Jazz we would never change.
If you have a problem just call in and they would immediately do all they can to help and keep you on the road.

5. februar 2024
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Hi Ian, thank you so much for your fantastic review. We really appreciate it and your long term custom. We look forward to welcoming you back into the dealership on your next visit.

Vurdert til 4 av 5 stjerner

Problem sorted

Problem sorted quickly and efficiently with good communication from Tina.

1. februar 2024
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Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Vurdert til 5 av 5 stjerner

Excellent Honda Service

I bought my Honda Jazz from Honda in Leatherhead 14 years ago and have had excellent service and maintenance ever since. I have an extended Service Warranty paid monthly which is helpful in managing the Annual Servicing bill.

23. januar 2024
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Thank you for taking the time to leave us a review. We really appreciate it and your long term custom.

Vurdert til 5 av 5 stjerner

Good service

23. januar 2024
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Thank you so much for your high rating! We hope you have a great day!

Vurdert til 5 av 5 stjerner

The sales team were helpful throughout

The sales team were helpful throughout. Nothing was too much trouble. I thought the deal was fair.

19. januar 2024
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Thank you very much for choosing to purchase from us - your custom is appreciated, along with your great review!

Vurdert til 5 av 5 stjerner

First time using the service department…

First time using the service department at Leatherhead. Tina and her colleague were professional, polite and engaging. The service was about 3 hours which is fine but the location does not lend itself to walking anywhere if you have to wait. That said there is a cafe over the road and seats and drinks machine at Brayleys.

5. januar 2024
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Thank you very much for your review. The Leatherhead team love to provide great customer service and are delighted that they were able to assist.

Vurdert til 5 av 5 stjerner

Reliable and friendly

The team at Leatherhead are always friendly, helpful and reliable. Many thanks

20. desember 2023
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Thank you for your praise and kind comments about our team, We really appreciate it. Please let us know if there is anything else we can do for you; we are more than happy to help!

Vurdert til 5 av 5 stjerner

Helpful receptionist

18. desember 2023
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Thank you so much for your high rating! We hope you have a great day!

Vurdert til 5 av 5 stjerner

Brayleys Honda of leatherhead was like it used to be…

Brayleys Honda of leatherhead was the only Branch who offered me a Pick-Up-& Return Service Free of Charge ( Waived) (washed & vacuumed inside) since they have taken over from Thames Honda, to which i really appreciated. Tina & Colin were very polite & professional, therefore that is where i will now have my Honda Jazz Serviced & M-O-T in future, What a difference it made to my day, due to those two members of staff, Thank you both, you got my Custom from now on, Philip

14. desember 2023
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Thank you so much for your fantastic review, we really appreciate it. We look forward to welcoming you back into the dealership on your next visit.

Vurdert til 5 av 5 stjerner

When I booked the car the booking…

When I booked the car the booking process was simple and very efficient. I was made aware of the process for the day my car was mot and serviced. The collection driver driver phone to let me know when he arrived following a call to let me know they were on their way and he made me aware that he would phone me when he was back and confirmed that was okay with me. He also checked he was okay to leave his car in my work car park, he was a lovely personable man, I was very impressed and so pleased I arranged collection and return and would do again. Exceptionally good service

12. desember 2023
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Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Vurdert til 4 av 5 stjerner

Great service

Great service, collected, called with update then dropped off as stated, with very clean car. Thank you. The only reason that I have given 4 stars is trying to get though on the phone to book appointment took around 18 calls before I got though (over 5 days)! The phone messaging service needs updating.

22. november 2023
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We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Vurdert til 4 av 5 stjerner

Speed and efficiency

Booking the car in was quick and easy. There were a couple of additional items that needed attention, so I agreed to them and the work went ahead. Not cheap, hence experience was not 5*

21. november 2023
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We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Vurdert til 5 av 5 stjerner

Great service from start to finish

Very pleased with service on my Honda Jazz carried out by Brayley Honda Leatherhead. Car returned running beautifully and spotless. Tina & Colin were really helpful from booking in to return of vehicle. Seamless operation and would recommend without hesitation. Really nice people to do business with.

15. november 2023
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Thank you for your review. We're delighted to hear you had such a positive experience with Tina an Colin. We hope to welcome you back into the dealership again in the future. In the meantime please do not hesitate to contact us if there is anything else we can do to help.

Vurdert til 5 av 5 stjerner

Having the car picked up and returned…

Having the car picked up and returned made this an easy necessity.
The staff I dealt with, Tina and Paul were most pleasant and helpful.
The car was returned promptly and all looking good.
Thank you.

14. november 2023
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Thank you for your review. We are very happy we could provide you with a positive experience! We hope you have a great day!

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