Bravissimo Anmeldelser 

I had been a loyal Bravissimo customer for more than a decade, but this last experience has left such a bad taste in my mouth that I will not shop with them in future. I have recently had surgery and so could not travel to our closest Bravissimo store, some distance away. For this reason I placed an online order for more than £300 worth of bras in various close sizes. As we are due to leave the UK shortly, I paid the additional £10 (£9.99) for next day delivery. Seconds later, Bravissimo emailed a confirmation of my order, but with anticipated delivery date of almost ONE MONTH LATER! Why then did they take my money for their overpriced next day delivery if they knew the goods weren't available? I immediately responded to the email, only to find that a bot/chat option was the only communication possible out of hours, and when I phoned this morning was told that some of my items are awaiting restocking, and that if I wished to continue with the order plus express delivery at my cost, the available items would be sent. I asked for an immediate refund and cancellation of my order. Please do not get stung as I have been, everybody. Bravissimo is being economical with the truth until after payment for express delivery.
I used to be a loyal Bravissimo customer, but this has destroyed that for me. More than disappointed! Almost all of their bras can be purchased from other online sellers, so if you know you're size, buy elsewhere. Clearly they're not longer as good as they were. Such a shame.

I went to the Eldon Square branch and was measured and fitted in store. Initially I was pleased however after wearing the bras for a few hours I was sore under my breasts and sides. This was nipping my skin and after work practically ran home to take it off. I bought 4 bras and wasted my money my boob's look like traffic cones and they are unbearable to wear.

Absolutely top notch company with exceptional customer service. Thank you.

Visited your Guildford store last Wednesday and had a bra fitting with Sarah she was a breath of fresh air put me at easy after a disaster with a bra fitting in marks and Spencer . Sarah was lovely showed me lots of bras , how to put them on correctly, how to care for the bras . I ended up buying five but well worth the money they all fit perfectly. Sarah is a credit to your Guildford branch and your company please give Sarah the credit she deserves she is an asset to your company . See you again soon Sarah and Thankyou for my great experience in the store in Guildford.

Visited the Brighton store yesterday to buy a bikini and was so impressed by the service. The lady on hand in the fitting room was super helpful and it was lovely to be able to try on and find something that fitted properly.
They didn’t have the bottoms in the size i wanted so I tried to order on line - system wouldn’t let me complete so I phoned their customer services as instructed and got another lovely, helpful and professional person. What a pleasure to deal with…. And the two bikinis are fantastic- well made and stylish- not cheap but I feel worth every penny so far.

I visited the Newcastle branch recently and was helped by Becca, and I can honestly say this was the most comfortable and positive fitting I’ve had in all my years shopping with Bravissimo. I’ve been a customer since the Grey Street launch in 1995, so that really says something.

As a larger lady, bra fittings can often feel stressful and, at times, quite uncomfortable, but this experience was completely different. From the moment I stepped into the fitting room, Becca immediately understood what I needed: a really firm, supportive bra. She brought a great selection for me to try and, most importantly, stayed with me throughout to help.

For the first time ever, I felt completely at ease. There was no embarrassment at all, just kindness, professionalism, and genuine care. Becca made me feel comfortable, respected, and confident, regardless of my age or size.

I left with three bras that are not only supportive but genuinely comfortable, something I’ve struggled to find before.

Thank you, Becca, for such an outstanding experience. You’ve made a lasting impression, and I hope your manager knows what an asset you are.

Got my bra after 3 and a half weeks due to it being out of stock. If I need to exchange next time it would be a good idea to ring and make sure it is in stock.

As someones whos struggled finding bras that fit properly, this store boosted my confidence. I feel every store should have bras for small band larger cup girls. The staff are extremely nice and helpful even when you don’t have a fitting. The customer service is quick and helpful

I recently visited the Chester store and had a bra fitting. Having recently lost a fair bit of weight I had no idea what size I should be anymore. A young lady called Prudence did my fitting with me and she was lovely and ever so helpful. She was also very respectful, asking if I minded her adjusting the strap for me etc. She also must of gone up and down those stairs about 10 times getting me different sizes, so I admire her stamina also! The whole experience was really positive and I felt really good about myself. I left with a Rebecca and a Millie bra in a size that actually fit and supported me. Thankyou Prudence

I can’t rate these guys enough. I’ve been to different stores around the country and every experience has been positive. The sales advisors and fitters are so kind and caring and understand what us ladies go through!
Thank you for bringing the joy back to bra buying for a gifted customer!!

Terrible customer service. Bra fitter who on the face of it was being "kind" and "friendly" but was actually unhelpful, surly and rude. It's those weird sing-song voices they do because company policy dictates that they have to be kind, when perhaps they are feeling anything but. I couldn't wait to get out of there.

The bra‑fitting service itself was excellent, the staff were skilled, respectful, and genuinely helpful. Unfortunately, the overall experience was undermined by Bravissimo’s policy of allowing men into the fitting‑area waiting space.

For many women, including women of faith, survivors of abuse, and women who simply want privacy, a female‑only environment is not a preference but a requirement. A fitting room is an intimate setting, and women deserve the option of a space where they can undress and be measured without the presence of men.

I raised this with staff and was told, more than once, that they “receive this feedback all the time”. I was also told that “some women like it”. I explained that consent is not transferable, one woman’s comfort cannot be used to override another woman’s boundaries, yet the response remained the same: they hear this feedback often.

The lack of any female‑only provision is disappointing and, for me, a barrier to returning. A brand that specialises in women’s bodies should understand that privacy and dignity are not optional extras.

Until Bravissimo offers a genuinely single‑sex fitting‑area option, I am not sure I can return.

Edit: I emailed as suggested but have had no response ……..

Great service today. Went in, chose two bras, asked for them in my size, were brought to the cash desk within a minute and paid up. Lovely chatty sales person, obviously really loved her job. Customer service was brilliant. Thanks 👌🏽

I had a bra fitting consultation with Emily, who was just wonderful. I had never had a virtual fitting before, so I was very nervous, and after a period of illness I had put on weight and didn’t feel comfortable going into a store to get fitted in person. Emily was so kind and attentive. She created a safe space and ensured I felt comfortable. We had fun and laughed together, and Emily provided several bras she felt would fit me - and she was absolutely right! I have always been bigger chested, so finding bras is usually a struggle for me, but Emily knew straight away what to put me in. I ordered several bras in different colours, and they are all lovely and fit perfectly. My favourite bra is the Ultimate Comfort, and this has been amazing for my work as I am in a nursing role - underwires are not your friend when you’re running around all day! I am going to order more of these so I have one in every colour - I have never felt so comfortable in a bra before! Thank you so much Emily, you are a godsend and are perfect for the role you’re in ♥️

Packaging
Sellotape/sticky tape why is it necessary to use this plastic product which is difficult to dispose of when there is perfectly adequate sticky paper tape?
You use a beautiful cardboard box, tissue paper to wrap the garments up inside the box.
Every other piece of packaging is recyclable.
Shame on you

Excellent Service in Manchester the staff was so helpful friendly particular the lady Ffion who was the fitter she Helped me choose a swimwear which I would not have gone for, but absolutely in love with. Thank you

My daughter and I had a double appointment at Guildford with Tracy, and I honestly can't rate her highly enough. She really went the extra mile to help my daughter find some great bras, plus a swimsuit, despite my daughter's lack of confidence in this area. She also helped me to find some great alternatives to my usual style. Tracy had a great blend of fabulous customer service coupled with a really relaxed and friendly attitude that made our appointment fly by and we both bought more than we intended due to Tracy's instinctive approach and finding just the right products for us. The visit was only let down by the counter staff who, despite me spending well into triple digits, didn't seem to log the purchases against my account so that I qualify for points etc. I was so thrilled with our visit that I didn't realise this until much later. Aside from that small matter, I wouldn't hesitate to go back to Guildford and request Tracy for another fitting. She really does deserve management recognition for her outstanding attitude.

Visited the birmingham bravissimo yesterday. Was my first time going for a bra fitting and i have to say ADDY made it so relaxed and comfortable. She was amazing and such a friendly person.

I had a bra fitting with Lu, she was exceptionally patient & went completely the extra mile to help my 60 year old boobies fit into many bras, this was in Milton Keynes store, I came away with three good fitting ones, a little uplift, & the right way to wear a bra, thank you Lu for your perseverance & kindness, always daunting at any age, but Lu made it easy, a great experience made better by all of the ladies there to help us with wandering boobs!

Avoid the Bravissimo in Westfield White City (Shepherd’s Bush). The staff are consistently rude, dismissive, slow and incredibly unhelpful.

On my latest visit, I was left standing outside the changing rooms in the dressing gown they provide trying to get help with a different bra size while staff completely ignored me. It was honestly quite embarrassing and very poor customer service. The overall atmosphere felt cold and unwelcoming.

I was also made to log into my account before I could even try on a bra - something I’ve never experienced at any other Bravissimo store.

Sadly, this wasn’t a one-off and reflects every experience I’ve had at this branch. This is particularly disappointing as I recently had a very positive experience at the Oxford Circus store, where the women helping me were warm, friendly and genuinely helpful. So I know the issue isn’t Bravissimo as a brand – unfortunately, the Westfield White City branch really lets the brand down. I definitely won’t be returning.