Bravissimo Anmeldelser 

I’ve been using Bravissimo bras for years and used to be such a fan but in December I bought a bra that broke within 6 months. I spoke to them expecting an easy fix but they refused claiming that using the tumble dryer wasn’t allowed. I was frustrated but I’d had such good experiences previously with bras lasting years so I went back and replaced it out of my own pocket. I did as I was told and stopped using the tumble dryer.

3 months later exactly the same thing happened, the bra broke in the exact same way. I went back to complain and they now claim their bras are hand wash only and again refused to help.

What on earth has happened to this company? Are they so broke that they cant support long term customers? Why are their products suddenly so fragile?

Absolutely avoid!

I am really late writing this review…sorry
I went into Bravissimo in Reading on Saturday 8th August.
I was hoping there was a chance to be measured however didn’t have an appointment.
I was lucky enough that Nickie who was due to go on break, stayed back to help me. She was so friendly and knowledgeable and despite being due to go on break, she didn’t rush me at all.
She listened to what I said and showed me lots of different styles that would suit me.
She let me try on several bras and gave me her honest opinion on fitting etc.
I bought a couple of bras from her recommendation and she wrote everything down for me including style and size if I needed to purchase again

She also wrote a little note saying “you’re amazing” which was a lovely touch.
Thank you Nickie…❤️

For me, bra shopping is like going to the dentist,it's painful and upsetting!!
I went to the Exeter branch following a fitting that morning at John Lewis which hadn't been a positive experience, so I wasn't particularly excited about doing it all again at Bravissimo.
However, Marianne,my bra fitter was a breath of fresh air! I felt listened to, understood and she was so respectful and fun.
I also felt totally safe and unrushed.
The other staff were also warm friendly and obviously loved working together and working for bravissimo.
I left feeling confident I'd got a good bra that does everything I'd asked for thanks to Marianne and the team!
Would deffo recommend this branch of Bravissimo! Thank you for a pain free experience!

I have been buying their products for years both bikinis and underwear online and in store - don’t get me wrong love their products but when I spend £117 on bras should I have to pay £5 delivery? Other prestigious companies don’t charge for this so why would Bravissimo?

I don't like writing bad reviews but I've been wearing one ruined bra and another has sat in my drawer since January and it's time to buy again but I can't go back here :( I spent £82 on 2 bras at Christmas time and, for me, this was a lot of money! The fitting was great and the bras were great into the new year but by mid January they were ruined. I always wash my bras in a bag in the machine on 30 degrees and after 3 weeks one was all creased on the cups and the other had a wire poking out. Perhaps I should've hand washed them but I washed my bras from another store for 3 years this same way and everything was fine and they were a fraction of the price. I'm so disappointed, this will now have to go in the bin.

Went into Newcastle store to purchase some new bras. Once again a great service, both Claire & Holly who served me were polite & friendly. Holly showed me different styles in my size, checked to see how bras fitted once i tried them on, thanks to her patience i ended up buying 3. Would recommend this store.

Disappointing.
I bought four bras from this company, and I’m extremely disappointed with the quality. One of the bras already has the underwire popping through, which is completely unacceptable. I would never expect this from a company that claims to be reputable.

What surprised me even more was discovering that this appears to be a common defect, based on other customers’ experiences. That says a lot about the workmanship and quality control.

I didn’t bother contacting the shop because, after reading so many reviews, it seems customers are often fobbed off rather than offered a proper solution. Instead, I felt it was more worthwhile to leave this review to warn other women.

For the prices they charge, I expected much better quality. I certainly won’t be buying from them again, and I’d recommend spending your money elsewhere. In my experience, you’re far better off buying bras from Marks & Spencer, where the quality has been much more reliable.

I will be forever grateful for Bravissimo! Their products are perfectly thought for fuller busts. I purchased one of their bikinis, and it was life-changing; finally a summer spent without having to replace my swimsuit! I wish to sincerely thank their staff, who helped me a great deal during the online fit-in.

Extremely happy with their customer service, called up and spoke to
Emily regarding a return issue due to me returning my items and bravisimo only receiving 1 out of 3 items and they resolved this instantly over the phone very pleased, usually this is something you have to worry about loosing out on money despite returning and chasing up waiting worried your going to loose your money but called up and sorted over the phone with ease, will be ordering again. Also lovely bikinis very happy with my 2 new bikinis, great there is fashionable supportive options for fuller bust!

I’ve visited the Nottingham store twice over the last three months and purchased five bras, some with matching undies, and I can’t tell you what a delight it is to be fitted into a supportive but pretty bra. My 34GG size means that despite moving to a different country I now still choose to visit Bravissimo for my bra needs when I’m back.

I had the most wonderful, patient and knowledgeable fitter in Kat at the Nottingham store in both occasions and I love the selections she helped me make. I must have tried on over 30 bras in total and Kat always had a smile on her face despite my last visit being at the end of the day when she must have been exhausted. Thank you so much Kat for making my trip so enjoyable and pleasurable. I truly appreciated the time you gave me. 🥰💕

I very rarely leave online reviews, but I have to say that the customer service team and the tools made available to customers are absolutely brilliant. Unfortunately, I had an issue with my order not being delivered on time, but I was able to chat live with the brand’s customer service team (a real person) who took immediate action and offered to send a second parcel straight away so that I could receive it as soon as possible. Aside from the quality of the products, which is, in my view, beyond question, this customer experience is unparalleled, and many brands could learn a thing or two from it. Just one word: “bravissimo”

I visited the Birmingham store today for a bra fitting with Leean, and I wanted to share just how happy and positive I came away feeling.

After losing weight, I have really struggled with my confidence and had started to believe there was no hope for my breasts. I had always seen them as the problem, so I felt quite anxious before the fitting. Leean was an absolute star from beginning to end. She immediately made me feel comfortable, went through everything thoroughly and was incredibly patient, knowledgeable and reassuring.

I left feeling completely different, not only about the fitting but about myself. It turns out my boobs were never the problem, my previous bra was!

The whole experience was genuinely lovely. I have had fittings at other retailers before, but none of them compare to the care and service I received today. I will absolutely be returning to Bravissimo.

Please make sure Leean receives the recognition she deserves. Credit where credit is due, she made such a difference to my confidence today and is a real asset to the Birmingham store.

I contacted them to asked for a quality problem to be passed to the manufacturer and received a diatribe in response saying how I washed it would make the eyes become unstitched. It was almost 2 weeks before they bothered to answer. I was also advised to get a large cup size, even though there is not one. I had given them the order number so they knew this. It takes them up to 2 weeks before they post you in stock item out, unless you pay extra.

Finally underwear you can feel comfortable in.

I have a difficult size to find in the high street shops. They even offer tops with your bra size so I can wear more shapes and styles.

These are a bit more expensive but you get what you pay for, good quality and feeling confident. Thank you

I have used online and in-store and customer service is great

As I have a larger bust I have always found bravissimo to be the best shop to go to. I recently went to the Westfield branch for a fitting and I had such a positive experience, Phia was very helpful.

Mia who done our measuring,was very kind and listened to the requests and was sweet and honest ,she is a very lovely worker x

Being able to walk in, travelled to Edinburgh, especially for this as while since fitted. Staff friendly, big shout out to Claire was so patient and listened to what i wanted and wrote card for future sizes. Bought 2 bras in store and website and will get more

My daughter and I had such a lovely experience at Bravissimo Birmingham yesterday. Sam was the lovely lady who helped us, along with her colleague who was at the till at the end. They were both absolutely wonderful — so friendly, patient and genuinely helpful. Sam took the time to make sure we found the right size and the perfect bra, making the whole experience feel comfortable and enjoyable.I have been a customer for 13 years now this visit felt special.🤎

The store always has such a great range of comfortable bra options, which makes me feel confident and comfortable every time I visit. It’s so nice to receive such warm and attentive customer service.

A special thank you to Sam and her colleague for all their help — we really appreciated it! 💕

Bought the Barbados bikini top and bottoms and has worn really badly. The top has pulled and both the top and bottom has stretched and for the price will now only last me one holiday 😞 really disappointed as have had a few bravissimo bikinis and they have lasted years

I stopped ordering from Bravissimo when Brexit happened, as I live in Spain, and customs can be unpredictable. But living in Spain also means that larger sizes are not easily available, and I ordered to bikini tops for a trip to Thailand in December, 2 tops exactly the same size. The arrived in good time, but one fitted perfectly and the other broke when I tried to do it up. Another reason I stopped ordering is because the sizing seems so random. I´ve had the same problem before.

For the summer I decided to order again, and ordered 3 bras and 2 bikini tops, taking the order to over €150, I was hoping they would arrive as quickly and I would have them in time for my holiday on the 3rd of August (ordered 24th July). As I am writing this, they are still in the customs process. Anything over €150 raises red flags apparently.

When the customs process started, I had to submit a VAT invoice, which the company hadn´t provided when I bought it. I emailed them asking for one, and the response said it would take up to 10 working days for them to respond. I tried the chat, and after holding on for nearly 2 hours - a phone call would have cost a fortune - I got a human who sent the invoice. I submitted all the required documentation, on the 29th of July. The invoice by email arrived 2 days ago, if I had waited that long to send it, customs would have destroyed the package.

I have constantly contacted the company, responded to correspondence and their request for a review, letting them know about the situation. Asking them to warn other purchasers in the EU. But have not heard anything back.

When I lived in London, I walked out of the shop on numerous occasions due to them being understaffed, and it seems that their customer services has not improved in 15 years. I will never buy from this company again! They are just another company cutting costs with staffing and letting customer service suffer.

My holiday is over, and my package is still sitting with customs.