Bravissimo Anmeldelser 

Went to Guildford Bravissimo, left in the changing room waiting for ages, no one ever came to check the fit and no one seemed to be staffing the fitting rooms.
I have a back issue and needed proper help! I went in to buy several bras on my birthday.
I will have to drive to Reading who are always helpful

Had a meh experience at a bra fitting in Guildford. The staff was lovely but it felt a bit like they were telling me I look amazing in any bras they were putting me in, even if they felt tight or loose. I wanted a strapless bra but they asked me to try on normal bras first. Tried on a couple of sizes and couldn't figure out my size in the one I wanted and then was told another fitting was booked in so they couldn't help anymore and that another member of staff would take over, except no one did....Figured maybe they were short staffed, so I ended up ordering some bras in different sizes off their website but the stock was really low and it said it'd be delivered mid August. About a week later I got an email saying the order was gonna be delayed because they had stock issues and then the following day I got 2 back to back emails saying the item was now out of stock and cancelled. At that point I just cancelled the entire order. Bit disappointed as everyone's raving about them. 3 stars only because the staff was really nice.

I have used Bravissimo numerous times for nursing bras over the years, plus swimwear. Customer service via telephone & chat has been excellent, used when I need to exchange sizes.

I recently bought a Hotmilk bra in-store & it turned out to be mislabelled (by Hotmilk), a totally different size. Bravissimo have been so helpful organising an exchange & accepting it back no hassle.

Refunds are processed quickly but it’s the helpful & friendly approach from the staff on the phone/chat service that really deserves the 5stars.

So whilst in Chester I noticed my bra was disintegrating (I know tmi!) so looked on Google Maps and found they had a Bravissimo branch in Chester. It did say ring for a bra fitting appointment but I just turned up, met with a warm welcome and told to head on upstairs. Waited about 10 minutes (if that) and then was measured up by a lovely young lady called Pip. She went above and beyond and even giving me tips on how to prolong the life of my new purchases! Choose 2 t-shirt bras and a sports bra. They keep your bra size on their system which I thought was very handy. Would definitely recommend.

Olivia at Liverpool shop was amazing 4 bras later which fit amazingly she was patient but knew exactly what she was doing would highly recommend

Visited Oxford Circus store for a walk in fitting. Had to wait about 15 minutes which was no problem. I was looked after by Meral. She was amazing! Made me feel comfortable and was so helpful!

When returning some bras, I accidentally sent some transparent straps I had bought somewhere else. Someone called Angie went above and beyond and took the time to inform me, package them up nicely, and post them back to me.

Aside from that, customer service has always been excellent at the shop in Leamington Spa.

This company is a breath of fresh air! Proper, traditional customer service where there is a human on the end of a phone to deal with your query. I've had occasion to ring them twice recently & each time, the call either got through immediately or I only had to wait a minute or two.

Once through, the customer service has been exemplary! Friendly, professional & efficient staff resolve your query/problem in moments. A cut above so many other companies. Thank you Bravissimo!

Very helpful and assisted with fitting

EDIT: I appreciate that it is a busy period but at some point this is predictable and needs to be addressed by management. I tried to contact you by chat, it took 25 minutes to get the most generic answer. Since there is no way to link a return to an order until you have scanned it as "received" (which can take up to 10 days?? Wth?) my concerns are genuine.
Sorry but you have lost my patronage for good.

Tedious... Oh so tedious. The only thing that goes fast is the payment. Everything else takes forever. Posting your order? A week. Confirming a return? Confirming a refund? Not sure... Since they haven't confirmed my return yet.
Getting hold of customer service? Haha good luck. And the best part? They charge you 5 pounds for delivery. Even on expensive orders (£70).
Not sure what is happening with CS but companies need to invest a little less in crappy chatbot, and a little more in agents.
I am currently waiting to talk to someone. It has now been 20 minutes. Mindblowing.

Lovely staff in the chester branch. Couldn't help enough.. item not in stock so ordered for delivery at home and vert happy with speed and ease!

Just visited Bravissimo store in Edinburgh for a bra fitting. Spent around 50 minutes getting the right fit, right bra, thank you to Angela for her care and advice.

Absolutely to avoid if you live outside UK!!! the delivery takes more than it should (20 days) and the cost of the fees are just ridiculous (I paid 155€ extra only for duty taxes). I do not recommend it.

Ordered a front fastening bra and normal bra. Front fastening was fine for first few wears then it unclipped at the slightest movement. I wanted to return it as it seemed to now be faulty. Took a week for customer service to respond and they were casting doubt on it, questioning if I'd secured it properly and then if I had the right size. They suggested an alternative bra which I said I was happy to try - then silence again. Still nothing. Used to buy in store but online service is terrible. Takes longer than most companies to deliver or to send an exchange. Now stuck with an expensive bra I can't wear. Won't use them again. First emailed on 2 July. And no I won't be emailing or ringing @customer service.yet again I just want you to respond to my enquiry.

I used to be a regular customer of Bravissimo till they stopped doing clothing.
I came all the way from Sheffield to visit the Manchester store. What a disappointment. Used to be greeted on arrival. Not anymore.
There were more swimsuits on offer than underwear - and only a handful of non wired bras.
Luckily the store was very quiet. Went downstairs for my fitting (nobody was waiting), I was told that I had to make an appointment (something that I could not do since I was coming from far away). I asked if I could just try it on-never mind the fitting, if no sales assistant were available. This was also not possible.
I did end up buying the item anyway. I am now the owner of a bra that does not quite fit.
This is the last time I buy from Bravissimo. Not only the offering has gone down but the customer service too.

Just order a bikini still not got it. Really grudge having to pay delivery for a £78 order. Just seen a competitor is doing the same bikini 20% off with free delivery. I will be returning and ordering from them

I have purchased from Bravissimo for years and never had issues but recently the quality of their products and their customer serious seems to have declined a lot.
I returned a bra that I'd had for 4 months and the underwire popped out. Bravissimo requested it to be sent back to be reviewed and confirmed it was in good condition and I had cared for it properly, and even though they estimate their bras to only start declining after 6-12 months, they were happy that this product (which are not cheap either!) only lasting 4 months was sufficient.
I don't know anywhere else that thinks a 4 month life span for a product is acceptable.

It took forever to get in touch with customer service also, which never used to be the case.

The staff gave a five star service, very helpful and attentive.
I've dropped down a star because there is no online booking system to book for a fitting. The Web site advises phone the shop but if the shop is busy then obviously they will prioritise customers in the shop, I tried several times with no success. It also says you can drop in but you might have a short wait. When I arrived, the fitting service was busy so the soonest slot was nearly 2 hours later. If they have a booking system in store, then they have already worked out how many customers they can see. It seems like an online booking system would be straight forward.
They emailed me asking for a review but I couldn't seem to leave one unless I registered for a customer account which I didn't want to do. Once again 5 stars for staff, star was lost through corporate systems.

3 bestellte Bikinis kamen alle einzeln und in großen Abständen. Dann stellte sich heraus, dass Zollgebühren für jede einzelne Sendung anfallen würden. Damit hätte sich der Preis für jedes Teil verdreifacht.
Die Ware ging zurück, aber das Geld wurde nur teilweise zurück erstattet, 2/3 fehlen noch und es gibt keine Reaktion.

This is for the store at Eldon shop Newcastle. The girl teamwork is great! I needed to be remeasured as lost weight. These girls know how the fit should look and exactly what size you are. I had other ideas about my size but I was wrong. My new bra's all three of them fit me perfectly. Thank you so much! girls. so glad I went there.